BBB Business Review

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BBB Accredited Business since

Matt Basile State Farm Insurance

Additional Locations

Phone: (302) 697-8111 Fax: (302) 697-2818 View Additional Phone Numbers 4601 S. Dupont Highway, Suite 4, Dover, DE 19901

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Matt Basile State Farm Insurance provides auto insurance, car insurance, home insurance, and renters insurance throughout Kent County.  The company also provides life insurance and financial services.  According to the company, their mission is, "To help our customers manage the risks of everyday life and recover from the unexpected in Dover, Camden, Magnolia, Milford, and Harrington."


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Matt Basile State Farm Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Matt Basile State Farm Insurance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Matt Basile State Farm Insurance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 18, 2012 Business started: 04/01/2010 in DE Business incorporated 01/11/2010 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Delaware Insurance Commissioner's Office
841 Silver Lake Blvd., Rodney Building, Dover DE 19901
Phone Number: (302) 674-7300

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matt Basile, President
Contact Information
Principal: Mr. Matt Basile, President
Business Category


Products & Services

Matt Basile State Farm Insurance sells the following brand(s): State Farm

Matt Basile State Farm Insurance offers the following product(s): Auto Insurance, Business Insurance, Health Insurance, Home Insurance, Life Insurance

Method(s) of Payment
Visa, MasterCard, American Express, Discover, Personal Check, Cash.
Alternate Business Names
Matt Basile Agency LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.