BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Schell Brothers LLC

Phone: (302) 226-1994 Fax: (302) 226-4216 20184 Phillips St., Rehoboth Beach, DE 19971 View Additional Email Addresses http://www.schellbrothers.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Schell Brothers is a builder of new homes in the coastal beach resort area of Delaware.  The company builds in a number of communities that offer a variety of locations, price points and amenities.

The company builds energy efficient homes.  

Schell Brothers has been recognized by the United States Environmental Protection Agency for the following:

  • Building the most Indoor airPLUS qualified homes in 2014 nationwide
  • Indoor airPLUS Leader Award, 2015 (1 of 8 award recipients nationwide)

Schell Brothers has been recognized by the Delaware Home Builder's Association for the following:

  • Best Green Home 2013, 2014, and 2015
  • New Castle Community of the Year, 2015: Parkside
  • Delaware Community of the Year, 2015: Parkside
  • Best Single Family Home (2,001- 3,000 sq ft), 2015: The Whimbrel
  • Best Single Family Home (3,001- 4,000 sq ft), 2015: The Cassidy
  • Best Active Adult Home (2,001-3,000 sq ft), 2015: The Whimbrel at Independence

 

 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Schell Brothers LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Schell Brothers LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Schell Brothers LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 22, 2008 Business started: 02/24/2003 in DE Business incorporated 02/24/2003 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Limited Liability Company (LLC)

Business Management
Emily DeMarco, Director of Marketing Mr. Chris Schell, President
Contact Information
Customer Contact: Emily DeMarco, Director of Marketing
Business Category

HOME BUILDERS

Products & Services

Schell Brothers LLC offers the following product(s): New Energy Efficient Homes

Additional Information

Schell Brothers is involved with many community groups and local charities, including:

  • Lewes Dragon Boat Festival: 2014, 2015
  •  
  • Building For Ben - The Nationals Sales and Marketing Council recognized Schell Brothers in 2015 for their best Building Industry Community Spirit Award: Building For Ben 
  •  
  • Extreme Home Makeover –  The Nationals Sales and Marketing Council recognized Schell Brothers in 2013 for their best Building Industry Community Spirit Award
  •  
  • Bras for a Cause – Schell Brothers has been an ongoing supporter of the Women’s Council of Realtors annual event to benefit The Breast Cancer Coalition. Every summer since 2010, the Schell Brothers team has also joined forces with many others in the surrounding area to support cancer research for the residents of Sussex County. 
  •  

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.