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            Business ProfileforCapstone Homes, LLC.

            Home Builders
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.6/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/25/2011

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Capstone Homes builds new homes at the Delaware beaches, both in exclusive Capstone communities or on customers' lots throughout Delaware. 

            Products & Services

            New Homes, Lot/Home Packages, Custom Homes

            Business Details

            BBB File Opened:
            10/24/2011
            Years in Business:
            18
            Business Started:
            1/1/2006
            Business Incorporated:
            1/1/2006
            Accredited Since:
            10/25/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Capstone Homes, L.L.C.
            Business Management
            • Mr. Jake Booth, President
            • Mr. Don Conant, Marketing Manager
            Contact Information

            Principal

            • Mr. Jake Booth, President

            Customer Contact

            • Mr. Jake Booth, President
            Additional Contact Information

            Fax Numbers

            • (888) 717-3541
              Primary Fax

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/01/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            My wife and I purchased our home in 2017. During our warranty time period we had water marks in our master bathroom. We made Capstone aware of this issue during the warranty time. They sent people out to fix the problem stating the issue was caused by the second floor bathroom, water dripping down from people getting in and out of the shower. We monitored the watermarks in our bathroom moving forward to be sure the issue did not get worse. During this past weekend (4/28/2023) no one used the upstairs bathroom and water was leaking into our master bathroom from the same spot where the watermarks have been. Clearly the issue is and has been roofing/siding and water has been entering from the exterior this whole time not from our second floor bathroom like Capstone had told us back in 2018. I made Capstone aware of this and they stated since we are out of warranty they will not be able to help. I have sent them all of the emails from back in 2018 when we first notice this issue and they still will not help. I am not a contractor or home builder, but I made Capstone aware of an issue that has now gotten worse, if they would have done some research or even cut open our ceiling to see where the water was actually coming from this issue could have been resolved back in 2018. Since they only decided to assume the water was coming from people getting in and out of the shower we took their word for it and now we have water leaking through our ceiling and they refuse to help. I feel this is completely unacceptable, they were made aware of a problem and they are the professionals that should have caught this during our warranty when they were made aware of the issue and they did not. I have attached my original email from April 2018 asking them to have someone come Caulk around second floor bathroom, since this is where we were told the water was coming from. It is very clear now that the water was not coming from this spot. It has and is coming from roof/siding.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sally D

            05/11/2023

            Love our Capstone Home! I recommend Capstone Homes! Our story began August 2019 when I found the Juliet model online and called their salesperson Jon Louden who met us at a Juliet in our neighborhood that was just about finished so we could see it! I loved it and got all of the information and advised Jon we were not ready yet, but promised we would call when we could proceed. Fast forward to spring 2020 and the pandemic when homes in my neighborhood skyrocketed! We saw another model in Bay Pines and met with Jon again and put our plan into full gear and staged and sold my house in a day! Put my life into PODs and in August 2020 signed for our new house with Capstone! Our construction started in January 2021 and it was so exciting to see my dream framed up! From start to finish our process with Capstone was great! I could reach out to our team Jon ******, Mark ********* Natasha ******* and always received responses. I also had contact with our site supervisor Ian ******* and he was always very helpful. We also commend and enjoyed working with their suppliers Larry at LL Flooring, Kurt at Cabinetry Unlimited, Daniel at Guardian and Valerie at Coastal Countertops (That Granite Place). They were all fantastic! Our home was built in the middle of the pandemic and though there were supply chain issues our home was completed in October 2021. We had a few little bumps in the road and though it took a little time Capstone took care of everything! I want to send a special thank you to Jake ***** for his attention to our home, Jim ********* who came out to our house a few times to ensure items were handled, Al ******** who took care of the final items! I remember seeing the Capstone Commercial and dreaming about my house and now I am living the Capstone dream!

            Local BBB

            BBB Serving Delaware

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