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Business ProfileforService Today
At-a-glance
Customer Complaints
26 complaints closed in last 3 years
12 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Business Details
This is a multi-location business.
- Location of This Business
- 9349 Old Furnace Rd, Seaford, DE 19973-8129
- BBB File Opened:
- 7/11/2007
- Years in Business:
- 23
- Business Started:
- 10/16/2000
- Business Incorporated:
- 10/16/2000
- Accredited Since:
- 9/30/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Ms. Alanna Smith, HR Coordinator
- Contact Information
Customer Contact
- Ms. Alanna Smith, HR Coordinator
- Additional Contact Information
Fax Numbers
- (410) 754-8920Primary Fax
- (410) 754-8920
Customer Complaints
26 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Reference JOB #106885399 on 11/21/2022 I am writing to express my extreme dissatisfaction with the HVAC installation services provided by your company at my residence. NEW HVAC/Furnace system was purchased for $14,795.00 on 07/07/2023. I regret to inform you that the installation was fraught with numerous issues, including serious safety concerns, which have resulted in significant inconvenience, expenses, and safety hazards for my family. The issues we have encountered are as follows: Propane Leak - On the day following the installation, my family and I experienced a propane leak in our home due to improperly glued propane lines to the new furnace. This incident posed an immediate threat to our safety. The incoming propane lines were not tight or glued. CO Leak: Subsequently, we discovered a carbon monoxide (CO) leak in our home, directly attributed to the faulty installation. This posed a grave health risk to my family. The furnace exhaust pipe was not glued and actually was not seated at all (see photos referenced in in the HVAC Callback Form attached). Improper Charging of the System - The HVAC system's inadequate performance became evident soon after installation. It was discovered that the system was improperly charged, resulting in inefficient operation, increased energy costs, and discomfort for my family. Multiple Service Calls: I have made multiple service calls to your company, incurring further expenses and disruptions to my daily life. Multiple attempts have been made to try to rectify this situation with the business to include numerous phone calls and emails. Ref the following quotes by the tech on-site as shown in the HVAC Callback Form: "Installer error". Ref description on invoice #106885399 "Found exhaust fitting not glued from installation of system in April. Customer has had multiple issues from install, gas leak, unit not charged properly and now a water leak from a exhaust fitting that was not glued. Glued fitting and checked system."
Can you please change this sentence in my complaint: "NEW HVAC/Furnace system was purchased for$14,795.00 on 07/07/2023."
The date should be 07/07/2022 not 2023.
Customer Reviews
84 Customer Reviews
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Most Recent Customer Review
Dr. Terry G
02/06/2024
Service Today Response
02/29/2024
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