BBB Business Review

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BBB Accredited Business since

Troy Granite

Phone: (302) 292-1750 Fax: (302) 292-1798 View Additional Phone Numbers 711 Interchange Boulevard, Newark, DE 19711

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company sells various kinds of Solid Counter Tops, including Kitchen, Vanity, Fire Place Surroundings, and Bath Top Surroundings.  It also provides Cabinet, Flooring, Back Splash, Complete Kitchen and Bathroom Renovation, and General Contractor Services 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Troy Granite meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Troy Granite include:

  • Length of time business has been operating
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 4
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Troy Granite
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5

Additional Information

BBB file opened: February 21, 2007 Business started: 01/01/2006 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Phone Number: (717) 705-6938

Type of Entity

Sole Proprietorship

Business Management
Mr. Harry Guclu, District Manager-VP Mr. Mustafa Tuncer
Contact Information
Principal: Mr. Harry Guclu, District Manager-VP
Principal: Mr. Mustafa Tuncer
Business Category


Products & Services

Troy Granite sells the following brand(s): All Wood , Allora USA, American Wood , APC Cork, Artesian , Bayrock, Blanco, Cambria , Cesar Stone, Dal Tile, Emil Ceramica, Ergon, Forever Mark, Glazzio , Kohler, LG , Odessa Tile , Pental Quartz, Q Quartz , Roca, Shrock, Silestone, Tile Optima, Top Nobs , US Floor, Viva, Wolf

Troy Granite offers the following product(s): Back Splash , Bath Top Surroundings, Bathroom Vanity,, Cabinet, , Cabinets, Ceramic Tile floor,, Counter Top, Custom Granite Desk , Custom Table Tops, Faucets, Fireplace , Fireplace, , Floor, Granite Counter top, , Hardwood Flor , Onyx,, Porcelain Sinks, Porcelain Tile, Quartz, Marble, , Stainless Steel Sinks, Tile, Vanity , Vessel Sinks

Method(s) of Payment
Master, Visa, Check, Cash, Discover
Refund and Exchange Policy

Per the company:

"Buyer agrees to pay %50 of the total Price as a Non-Refundable down payment upon signing the agreement. Balance Due must be paid in full on the date of installation. Buyer may cancel the agreement within three (3) days of the Effective Date without penalty only by providing written notice to TG or in-person at the Troy Granite Showroom. Any Cancellations by Buyer after completion of tempting Troy Granite shall retain $350 as a processing fee, any return of Buyer funds shall be provided by Troy Granite check and mailed to the Buyer within 2-4 weeks of cancellation." 

Alternate Business Names
Troy Granite Inc.

Customer Review Rating plus BBB Rating Summary

Troy Granite has received 4.51 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.