BBB Accredited Business since
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This company sells various kinds of Solid Counter Tops, including Kitchen, Vanity, Fire Place Surroundings, and Bath Top Surroundings. It also provides Cabinet, Flooring, Back Splash, Complete Kitchen and Bathroom Renovation, and General Contractor Services
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A BBB Accredited Business since
BBB has determined that Troy Granite meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Troy Granite include:
- Length of time business has been operating
- Response to 14 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||14|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
ATTORNEY GENERAL OF PENNSYLVANIA
STRAWBERRY SQUARE, 14TH FLOOR, HARRISBURG PA 17120
Phone Number: (717) 705-6938
Type of Entity
Business ManagementMr. Harry Guclu, District Manager-VP Mr. Mustafa Tuncer
Products & Services
Troy Granite sells the following brand(s): All Wood , Allora USA, American Wood , APC Cork, Artesian , Bayrock, Blanco, Cambria , Cesar Stone, Dal Tile, Emil Ceramica, Ergon, Forever Mark, Glazzio , Kohler, LG , Odessa Tile , Pental Quartz, Q Quartz , Roca, Shrock, Silestone, Tile Optima, Top Nobs , US Floor, Viva, Wolf
Troy Granite offers the following product(s): Back Splash , Bath Top Surroundings, Bathroom Vanity,, Cabinet, , Cabinets, Ceramic Tile floor,, Counter Top, Custom Granite Desk , Custom Table Tops, Faucets, Fireplace , Fireplace, , Floor, Granite Counter top, , Hardwood Flor , Onyx,, Porcelain Sinks, Porcelain Tile, Quartz, Marble, , Stainless Steel Sinks, Tile, Vanity , Vessel Sinks
Method(s) of PaymentMaster, Visa, Check, Cash, Discover
Refund and Exchange Policy
Per the company:
"Buyer agrees to pay %50 of the total Price as a Non-Refundable down payment upon signing the agreement. Balance Due must be paid in full on the date of installation. Buyer may cancel the agreement within three (3) days of the Effective Date without penalty only by providing written notice to TG or in-person at the Troy Granite Showroom. Any Cancellations by Buyer after completion of tempting Troy Granite shall retain $350 as a processing fee, any return of Buyer funds shall be provided by Troy Granite check and mailed to the Buyer within 2-4 weeks of cancellation."
Alternate Business NamesTroy Granite Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview