BBB Business Review

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BBB Accredited Business since

Spicer-Mullikin Funeral Homes & Crematory

Additional Locations

Phone: (302) 328-2213 Fax: (302) 328-2048 View Additional Phone Numbers 1000 North DuPont Parkway, New Castle, DE 19720 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Spicer-Mullikin Funeral Homes & Crematory is a family-owned business with locations in New Castle, Newark and Delaware City, DE. Serving local communities since 1906, the company strives to bring a tradition of compassion and dignity to all its services – from pre-planning to grief counseling.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Spicer-Mullikin Funeral Homes & Crematory meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Spicer-Mullikin Funeral Homes & Crematory include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Spicer-Mullikin Funeral Homes & Crematory
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: November 01, 1965 Business started: 01/01/1906 in DE Business incorporated 01/01/1968 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity


Business Management
Mr. Matthew C. Smith, President
Contact Information
Principal: Mr. Matthew C. Smith, President
Business Category


Products & Services

Spicer-Mullikin Funeral Homes & Crematory offers the following product(s): Spicer-Mullikin sells caskets, vaults, urns, and additional related funeral service merchandise. Several of the Spicer-Mullikin staff are licensed to sell pre-need funeral insurance through the 'Forethought' plan.

Method(s) of Payment

Spicer-Mullikin accepts all credit cards, checks and cash as payment.  They also accept verifiable insurance policies that are assignable and in good standing as a form of payment.

Customer Review Rating plus BBB Rating Summary

Spicer-Mullikin Funeral Homes & Crematory has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.