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BBB Accredited Business since

Marling's Inc.

Phone: (302) 325-1759 Fax: (302) 325-2064 View Additional Phone Numbers 710 Wilmington Rd. , New Castle, DE 19720 View Additional Email Addresses https://plus.google.com/u/0/b/101695231208427082656/ View Additional Web Addresses



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Description

Marling's Emergency Water Removal provides services for water damage, sewage back-up, fire/smoke damage, mold remediation, crime and trauma scene clean up, carpet and upholstery cleaning as well as air duct cleaning.  Marling's is a 24 hour emergency services company skilled with handling insurance claims for residential or commercial losses. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Marling's Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Marling's Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Marling's Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 21, 2002 Business started: 01/01/1990 in DE Business incorporated 01/28/1994 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Corporation

Business Management
Mr. John Marling, President Ms. Doris Lindly, Office Manager Mrs. Khristian L Toolan, Business Development Manager
Contact Information
Principal: Mr. John Marling, President
Customer Contact: Mrs. Khristian L Toolan, Business Development Manager
Business Category

FIRE & WATER DAMAGE RESTORATION SMOKE ODOR COUNTERACTING SERVICE MOLD & MILDEW REMOVAL/REMEDIATION CRIME AND TRAUMA SCENE EMERGENCY CLEANING SERVICE FIRE DAMAGE RESTORATION WATER DAMAGE RESTORATION AIR DUCT CLEANING CARPET & RUG CLEANERS

Method(s) of Payment
All major credit cards are accepted as well as check payment.  Marling's will direct bill the Insurance company for covered claims.
Alternate Business Names
Marling's Carpet Cleaning Marling's Emergency Water Removal

Customer Review Rating plus BBB Rating Summary

Marling's Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.