BBB Business Review

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This Business is not BBB accredited

Continental Finance Company, LLC

Find a Location

Phone: (302) 456-1930 Fax: (302) 454-7952 View Additional Phone Numbers PO Box 8099, Newark, DE 19714 http://www.continentalfinance.net View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Continental Finance Company, LLC include:

  • Length of time business has taken to respond to complaint(s)
  • Government action(s) against the business

Factors that raised the rating for Continental Finance Company, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 212 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

212 complaints closed with BBB in last 3 years | 56 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 107
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 98
Total Closed Complaints 212

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Continental Finance Company, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: September 01, 2006 Business started: 06/02/2005 in DE Business incorporated: 06/02/2005 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Delaware Banking Commission
555 E. Loockerman Street, Suite 210, Dover DE 19901
http://banking.delaware.gov/default.shtml
Phone Number: 302-739-4235
Fax Number: (302) 739-2356
Dawn.Hollinger@state.de.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Beverly Knotts, Vice President Mr. Steve McSorely, President Mr. Daniel David, CRO Mr. Tamer El-Rayess, Chairman Mr. William Knotts, CFO Mr. Mark Salamone, COO
Contact Information
Principal: Ms. Beverly Knotts, Vice President
Principal: Mr. Steve McSorely, President
Business Category

CREDIT CARDS & PLANS FINANCIAL SERVICES

Industry Tips
Credit- How to Establish It
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.