Customer ReviewsforJPMorgan Chase Credit Card

WORST CREDIT CARD COMPANY THEY DON'T HELP THEIR CUSTOMERS. have been in contact with Chase CC services disputing 1 charges from Hyatt and their answer was that i need to get in contact with the hotel. they didn't even try to help me out.

On March 6th, 2024, I found a bunch of transfers and withdrawals from mine and my college son's accounts. With help from the Chase branch in Livingston, I filed claims. A verbal PIN and new access questions were created. On March 13th, Chase Livingston created new accounts, transferring the balances from the old accounts. On March 14th around noon, I discovered another set of transfers and withdrawals from my college son's new accounts created on March 13th. All the withdrawals were made in person at a Chase teller. Chase returned one of the withdrawals and accused me, stating "the item(s) being disputed were authorized, or you received benefit from the item(s)." The total loss is around $50K. Chase allowed the withdrawals based solely on a fake photo ID without a debit card or checks with signatures. So far, Chase refuses to admit any wrongdoing and refuses to return the unauthorized withdrawals. For the safety of your money, I suggest staying away from Chase.

Is the worst credit card company without notice they cancel my credit cards and then to talk to a representive is very difficult they transfer me from one department to another

I have had my credit card since 2009. They supposedly sent me just ONE notice in the mail that if I didn’t use my card they would close it back in November 2023. I never received the letter so they closed one of my oldest cards. They didn’t even send me an email or notice in the app since I am paperless I wouldn’t have missed the email. They didn’t care and just said there is nothing they can do. Honestly the only reason I still have 2 credit cards with them is just because they are old but Chase customer service has really gone down with no sense of care for there long time customers. I lost my long standing card and high limit that it had and was helping my credit score. If I don’t use it that is up to me but 1 year of inactivity is not long enough to warrant a closure. I’ve had times when it went years without using and it didn’t close why all of a sudden this time they decided to close it. Discrimination against those that had a good interest rate forcing us to close our cards and get out others with higher APR

Charged annual membership fee on first billing cycle despite it not being in pricing terms and conditions for the credit card. When escalating through BBB, they would not actually review the pricing terms and conditions to see my point. Could not definitively state when rewards from new credit card would be activated. I will not be renewing my credit card through Chase.

Chase requires only one option to send a verification code to a phone number and this does not work well when traveling internationally. Why can’t they use the Google Authenticator App? Or send the code to the email address that is on the account? This is always a frustrating experience to get the access code to view my account online. Please add more options.

I applied for a new account, got approved, and patiently received my card. Except Chase misspelled my name. I have a pre-exisiting account with Chase with the correct name and yet Chase still misspelled my name. It is off by one letter and no one I talk to can help me. Instead they want to send me a piece of paper through the mail which takes 7-10 business days to fill out. Send it back to them and wait another 7 business days for processing and receiving. This is Chase's mistake and I have to fix it. They do not take accountability in their mistake. They do not offer help or to expedite anything. The person on the phone was rude. 2 weeks later, I got the name change mail and it is literally a piece of paper asking maybe four questions that Chase could have just sent over email or make it printable at one of the branches. This is costing my hundreds of dollars because I cannot use my card to pay for flights. Now flight prices has risen and Chase has wasted my time. Terrible service. No help. Not for the people. This is company with morals and standards set for themselves.

One of the most horrible creditors out there. They reduce credit limits without any double checks with the customer. I had an error on my credit report which took a few days only after it popped on Experian to dispute and have it removed. Meanwhile, Chase immediately and significantly reduced my credit line. When I called to talk to them, I have had two representatives put me on hold and click me out already. I can’t wait to close these accounts and never deal with them again. Do yourself a favor and get credit somewhere else where they respect your account.

If I could have given Chase zero stars I would have. I submitted a cancellation dispute to the credit card department and claim denied. My claim was a cancellation of a reservation for June and it was cancelled in March, it's now April. Chase denied my credit card reservation cancellation claim. Chase does not value their credit card customer like other financial institution does. This was the worst customer service experience I have ever received with a credit card company. Amex would have handle this situation much better.

I applied and was approved for the Freedom Unlimited CC and used it for the benefits of traveling out of the country. I should note that I''ve been a customer with Chase for almost two decades and have always kept my accounts in good standing until recently. In February, I missed the date to make the minimum payment and didn't realize it until March 6th (I planned to pay my remaining balance on the card which was over one thousand dollars). I called customer service to ask for a late fee reversal of $40.00, since I've never had a late payment with this credit card. I noticed it was deducted from my account the next day, so I went to a branch to pay in cash... Well a few days following, I noticed that my CC account showed a balance of $40.00. Of course, I immediately looked at my statements for February and March to try and figure out why, since I just recently paid the balance. The statement for March showed a reversal of $40.00 for the late payment fee that was charged to my account in February, yet it did not mirror what was shown in my online account. I called customer service again and spoke to the CSR and his supervisor who attempted to explain that there were two duplicate reversals of $40.00 submitted to my account, yet my statement only showed one reversal. I also attempted to contact the online customer service to explain the issue in a message. CSR, Jemilyn, stated she forwarded my concern to "the appropriate team" for further review. I assumed the issue was resolved since, the my account balance showed 0.00 on April 4th. Well here it is April 6th and now the balance is $40.00 again. Long story short, please avoid the headache and choose a company with integrity.