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Delaware Serving New Castle, Kent and Sussex Counties

BBB Business Review

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that JPMorgan Chase Credit Card meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for JPMorgan Chase Credit Card include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1870 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1870 complaints closed with BBB in last 3 years | 542 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 132
Billing/Collection Issues 679
Delivery Issues 12
Guarantee/Warranty Issues 11
Problems with Product/Service 1036
Total Closed Complaints 1870

Customer Reviews Summary Read customer reviews

2 Customer Reviews on JPMorgan Chase Credit Card
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

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BBB file opened: June 01, 1982 Business started: 01/01/1982
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Delaware Banking Commission
555 E. Loockerman Street, Suite 210, Dover DE 19901
http://banking.delaware.gov/default.shtml
Phone Number: 302-739-4235
Fax Number: (302) 739-2356
Dawn.Hollinger@state.de.us

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Corporation

Business Management
Ms. Lauren Marks, Customer Experience & Controls Mr. Executive Office
Business Category

BANKS CREDIT CARDS & PLANS

Service Area
The scope of this report concerns JP Morgan Chase credit card products and services nationwide only.

If your concern is about a Chase Mortgage, please visit the BBB of New Jersey at
http://www.bbb.org/new-jersey/business-reviews/mortgage-brokers/chase-home-finance-in-edison-nj-1003595


If your concern is related to your Banking (checking/savings) account with Chase, please visit the BBB of NY at:
http://www.bbb.org/new-york-city/business-reviews/banks/jpmorgan-chase-co-in-new-york-ny-136/
Alternate Business Names
Chase Credit Card Chase Fraud Detector Chase Identity Protection JP Morgan Chase WaMu Credit Card
Industry Tips
Credit- How to Establish It
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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