BBB Business Review

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This business is not BBB accredited.

JPMorgan Chase Credit Card

Find a Location

Phone: (800) 432-3117 View Additional Phone Numbers P.O. Box 15018, Wilmington, DE 19850 http://www.chase.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for JPMorgan Chase Credit Card include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1590 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1590 complaints closed with BBB in last 3 years | 537 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 140
Billing/Collection Issues 571
Delivery Issues 18
Guarantee/Warranty Issues 20
Problems with Product/Service 841
Total Closed Complaints 1590

Customer Reviews Summary Read customer reviews

8 Customer Reviews on JPMorgan Chase Credit Card
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: June 01, 1982 Business started: 01/01/1982
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Delaware Banking Commission
555 E. Loockerman Street, Suite 210, Dover DE 19901
http://banking.delaware.gov/default.shtml
Phone Number: 302-739-4235
Fax Number: (302) 739-2356
Dawn.Hollinger@state.de.us

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Corporation

Business Management
Ms. Lauren Marks, Customer Experience & Controls Mr. Executive Office
Contact Information
Customer Contact: Mr. Executive Office
Business Category

BANKS CREDIT CARDS & PLANS

Service Area
The scope of this report concerns JP Morgan Chase credit card products and services nationwide only.

If your concern is about a Chase Mortgage, please visit the BBB of New Jersey at
http://www.bbb.org/new-jersey/business-reviews/mortgage-brokers/chase-home-finance-in-edison-nj-1003595


If your concern is related to your Banking (checking/savings) account with Chase, please visit the BBB of NY at:
http://www.bbb.org/new-york-city/business-reviews/banks/jpmorgan-chase-co-in-new-york-ny-136/
Alternate Business Names
Chase Credit Card Chase Fraud Detector Chase Identity Protection JP Morgan Chase WaMu Credit Card
Industry Tips
Credit- How to Establish It
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.