BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
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This business has been a BBB Accredited Business since February 2004. This means it supports BBB's services to the public and meets our .
BBB Rating
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Based on BBB files, this business has a BBB Rating of B- on a scale from A+ to F.
Reason for this B- rating include:
- 48 complaints filed against business
This company is NOT affiliated with the AA Auto Warranty out of Peckville, PA.
Click here for an explanation of BBB Ratings.
Business Contact & Profile
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Business Name:
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Business Address:
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560 Peoples Plaza #211
Newark, DE 19702
See the location on a Mapquest Map
See the location on a Google Map
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Original Business Start Date:
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6/26/2002
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Principals:
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Brett Hitchcock, President
Shannon Macklin, Accounting Support
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Phone Number:
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(888) 222-4445
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Email Address:
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BBB Accreditation:
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This business is a BBB Accredited Business
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Date Accredited by BBB:
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Type of Business:
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AUTO WARRANTY PROCESSING SERVICE
AUTO SERVICE - MAINTENANCE/OTHER
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Website Address:
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Products & Services
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This company offers extended auto warranties (car, truck, van, SUV).
Business Management
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Mr. Brett Hitchcock , President
Ms. Shannon Macklin , Accounting Support
Mr. Daniel J. Rorapaugh , C.E.O.
Mr. Dan Stewart, Esq. , General Manager
Mr. Buyan Thyagarajan , Technical Support
Customer Complaint History
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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 48 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 48 complaint(s) closed in the last 36 months, 27 were closed in the last 12 months.
These complaints concerned:
These complaints were closed as:
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48
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Resolved
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5
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Administratively Judged Resolved
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3
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Assumed Resolved
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1
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BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
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2
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BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
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4
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BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
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1
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BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
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2
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BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaints.
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1
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Company agreed to arbitration in accordance with their BBB agreement, but the consumer declined.
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5
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Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
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24
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Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
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Government Action(s)
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BBB has no information regarding government actions at this time.
Advertising Review
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BBB has no information regarding advertising review at this time.
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