BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Union Park Automotive Group, Inc.

Additional Locations

Phone: (302) 658-7245 Fax: (302) 573-5201 View Additional Phone Numbers 1704 Pennsylvania Avenue, Wilmington, DE 19806 http://www.unionpark.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Retail automobile dealer, sales, service, parts, collision center, and auto spa


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Union Park Automotive Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Union Park Automotive Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Union Park Automotive Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 1965 Business started: 08/01/1955 in DE Business incorporated 09/01/1955 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Frank A. Ursomarso Jr., Vice President Mr. Jim Ursomarso Mr. Jerry Husbands Mr. John J. Patterson, Secretary/Treasureer Mr. Frank A. Ursomarso Jr., President
Contact Information
Principal: Mr. Frank A. Ursomarso Jr., Vice President
Principal: Mr. Jim Ursomarso
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO PARTS & SUPPLIES AUTO BODY REPAIR & PAINTING AUTO REPAIR & SERVICE

Products & Services

Union Park Automotive Group, Inc. sells the following brand(s): BMW, Buick GMC, Fisker, Honda, Jaguar, Used cars, Volvo

Method(s) of Payment
Cash, check, visa, and master card
Alternate Business Names
Union Park BMW Union Park Buick GMC Union Park Honda Union Park Jaguar Union Park Volvo
Industry Tips
Auto Repair Tips
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.