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          Find a Location

          Martin Newark Dealership, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforMartin Newark Dealership, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            22 complaints closed in last 3 years

            8 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/16/1987

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Martin Newark Dealership provides sales and service for new Honda, Mazda, and KIA vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Martin Newark Dealership, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/1/1985
              Years in Business:
              39
              Business Started:
              1/1/1985
              Accredited Since:
              2/16/1987
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • Martin Collision Center
              • Martin Dealerships of Delaware
              • Martin Honda/Mazda/Kia, Inc.
              Hours of Operation

              Primary

              M:
              9:00 AM - 8:00 PM
              T:
              9:00 AM - 8:00 PM
              W:
              9:00 AM - 8:00 PM
              Th:
              9:00 AM - 8:00 PM
              F:
              9:00 AM - 8:00 PM
              Sa:
              9:00 AM - 5:00 PM
              Su:
              Closed
              Business Management
              • Mr. Homayoun Poursaied, General Manager
              • Mr. Scott L. Lustgarten, President
              • Ms. Linda Lustgarten, Vice President
              Contact Information

              Principal

              • Mr. Homayoun Poursaied, General Manager

              Customer Contact

              • Mr. Homayoun Poursaied, General Manager
              Additional Contact Information

              Fax Numbers

              • (302) 456-6700
                Primary Fax
              • (302) 456-6706
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              22 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/22/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              My Honda CRV was recalled for a rear trailing arm. The letter said it would take approximately 1 1/2 hours to complete. I took it to the dealer on June 13th. Dealership called me the next day saying that they did not believe that it could be repaired, but American Honda would have to make that determination. Dealer advised that they submitted a claim and were waiting to hear back from Honda. Dealer also told me to contact them, as I would have more pull. I asked about a loaner vehicle in the meantime and the dealer advised that they could not provide one, but American Honda could get me one. I contacted Honda on June 15th. On June 16th, a case manager called me to advise me that the dealer had already filed a claim and that a case manager would be in touch with me. I never heard back from anyone. I called again on July 6th. I was advised that the case manager would call me back the next day. I never got a call back until July 19th. Rochelle called and left me a message. I called back that day, but she did not answer. I did not hear back from anyone until July 27th. I was told that I needed to provide a copy of my title and registration, which I did that day. I asked about a loaner vehicle and was told that the dealer could have assisted me with that. She stated that she would call them the next day and inquire about a rental. I did not hear back from anyone until I received an offer from Honda on August 7th. Still no information about the rental. I was pretty much told that I could get a rental vehicle, once I signed and returned the offer form. I was then told that I could get a rental for 7 days, until I made a decision about the offer. I reluctantly decided that I was going to move forward with that, but then I received a call on August 22nd from the dealer. They advised me that I could not have a rental vehicle unless I agreed to sign their offer form! That sounds like black mail to me. Dealer keeps saying that they can't help me!
              Read More

              Customer Reviews

              6 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nicholas C

              07/06/2023

              Martin Honda I believe is involved in a practice of bait and switch, this has happened on two occasions. No longer doing business with them.

              Martin Newark Dealership, Inc. Response

              07/13/2023

              First and foremost, Martin Honda is not involved in bait and switch and never has been. We recognize that there was initially a miscommunication from our advisor however it was corrected before any repair was done and before you made your final decision. You acknowledged the one year warranty with your initials and authorized us to proceed with the repairs. We also apologized for the miscommunication and extended a free oil change and tire rotation at your next scheduled visit. Thank you for your continued support. Martin Honda.

              Local BBB

              BBB Serving Delaware

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