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Find a Location

Lexus of Wilmington has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLexus of Wilmington

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/15/1992

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2100 Pennsylvania Ave, Wilmington, DE 19806-2442
    BBB File Opened:
    9/1/1992
    Years in Business:
    32
    Business Started:
    7/1/1991
    Accredited Since:
    10/15/1992
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • MileOne Auto Group
    • P & S Imports
    Hours of Operation

    Sales

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed

    Service

    M:
    7:00 AM - 7:00 PM
    T:
    7:00 AM - 7:00 PM
    W:
    7:00 AM - 7:00 PM
    Th:
    7:00 AM - 7:00 PM
    F:
    7:00 AM - 6:00 PM
    Sa:
    7:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Ms. Kim Gallia, General Sales Manager
    • Ms. Leigh Encarnacion, Customer Relations Manager
    • Mr. Joe Amra, General Manager
    • Ms. Alexis Gavrelis
    Contact Information

    Customer Contact

    • Ms. Leigh Encarnacion, Customer Relations Manager
    • Ms. Alexis Gavrelis
    Additional Contact Information

    Fax Numbers

    • (302) 427-4409
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Purchased a 2023 "slightly used" Lexus Hybrid on 8/1/23.. It took 6 months to get my license plates. Now, I'm trying to get my TITLE to the car . Toyoto credit says they never got it from Koons. Koons ignores all my calls and attempts to contact them via social media. All I want is the title to the car I paid for!
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nick F

    1 star

    11/03/2023

    Koons checked my credit several times which I believe lowered my previous credit score of 800+ to 792. In addition there was a major error with by tag that still hasn’t been resolved from two months since I purchased the car. I will never go back to Koons Lexus and I will never recommend them to my friends, As a side note, my salesman Leo was excellent.

    Local BBB

    BBB Serving Delaware

    BBB Reports On

    BBB reports on known marketplace practices.

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