This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Universal Concepts include:
- BBB does not have sufficient information to determine how long this business has been operating
- 12 complaints filed against business
- Failure to respond to 5 complaints filed against business
- 2 complaints filed against business that were not resolved
- Length of time business has taken to resolve complaint(s)
- BBB does not have sufficient background information on this business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||12|
Additional Complaint Information
BBB has received multiple complaints that indicate difficulties with cancellation and refund policies. In July of 2013, BBB reached out to the company to update and modify it's disclosures, but to date, has not received a response. After further BBB investigation (by review of marketing materials and company letterhead) the company appears to do business under multiple names (A2Z Vacations (the name marketed to consumers); Universal Concepts (the name that appears to show up on consumers' credit card statements). BBB requested the business clarify the relationship between their various business names, but has not received a response. In addition, through a google and bing search it was found that the location of this business is that of a virtual office/mail forwarding address, and not a physical location. The business has not disclosed its physical location to the BBB after requested.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Business ManagementMr. Jack Bently
VACATION TIME SHARE
Alternate Business NamesA 2 Z Vacations LLC A2Z Vacations Cascade Sunsets Powered by Universal Concepts
Industry TipsTimeshare Scams Can Bilk the Unsuspecting Timeshares: Don’t Get Duped When Selling Your Timeshare Vacation Certificates
THIS LOCATION IS NOT BBB ACCREDITED
1000 N. West St., Suite 1200
Wilmington, DE 19801 (855) 385-6016 (877) 211-8738 (855) 831-9282 (855) 796-1633 (855) 757-8036 Directions
THIS LOCATION IS NOT BBB ACCREDITED
1915 NW Amber Glen 4th Floor
Beaverton, OR 97006 (855) 688-8690 Directions
THIS LOCATION IS NOT BBB ACCREDITED
6241 NE 15th Ave.
Portland, OR 97211 (503) 281-6563 Directions
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Additional Phone Numbers
- (855) 757-8036(Phone)
- (855) 796-1633(Phone)
- (855) 831-9282(Phone)
- (866) 899-2490(Phone)
- (877) 211-8738(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We purchased membership in the travel club Member Choice Services and were supposed to be able to get 50% discounts on hotels, airfare etc. along with two condo rentals a year at a rate of $500 for a week long rental. When I sent in a request for condos to use this coupon feature of our plan - no one at Member Choice knew what we were talking about, and referred us back to the retail company that sold us the contract, Universal Concepts, Inc. The condo quotes I was getting were anywhere from $1500 -$1800 for a week rental, not the stated $500. I have only gotten 1 hotel discount to date as the online Hotels.com rates have beat the quotes from Member Choice. This was sold with a total misrepresentation of the product and I have tried several times to contact the seller, Universal Concepts,Inc. to no avail. My message just goes into a voice mail...no one ever ever answers the phone, and I get NO return calls. The cost of this travel service was $3643.00 and supposedly for lifetime - but if I can not get the discounts advertised upon selling this to me I will never ever see any benefit from this plan. This company needs to be investigated please !!!
Desired Settlement: Please have them place the full refund back onto our credit card as this is a misrepresented product and service.
We are in receipt of your letter dated July 25, 2014 notifying us of ***** *** *****' compliant filed with your organization . We do have record of ***** *** ***** and ***** *****'s enrollment. Upon review of the services provided to consumers, we find services to be consistent with the contractual agreement between consumer and service provider.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 10146358, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I response to the Travel Services we have received, I did use 1 hotel quote/reservation, but still no one has ever returned my phone calls about using our 2 times a year priviledge for a condo stay at a rate of $500 a wk as quoted to us. This was one of our benefits and the quotes I got were all well over $1200/wk. The only thing under the $500/wk are the hot weeks units and they are very limited. The man that sold this package said, we would be able to get the 2 condo weeks whenever we wanted with no problem and that they would be $500/wk for 2 stays a yr. No one at the reservation center knows anything about this.
I would like a call from the office to discuss my membership further.
Read Complaint Details
Complaint: On November 13, 2013, my wife and I went to a presentation at a local hotel in Toms River, NJ where a salesman presented a form of vacation membership. We paid $3,995 on our credit card for membership along with our deed to our ******** **** *****. Within 24 hours of the purchase, we called the representative on the cell phone number that was given, and it went and always has, gone right to voice mail with no return call. Now, ******** is confident that the sale will never go through. We knew we made a big mistake that night, but since we paid the money, sent him our signed deed to consummate the deal. We want this whole thing reversed where the representative at ******** says that there will be no 'sale' of our vacation time share, so we want our money back.
Desired Settlement: We would like $3,995 returned as a refund as nothing has been done. It's been 7 months and the representatives at ******** are very positive that we were scammed $3,995. We are still the owners of our time share in good standing with ********.
Read Complaint Details
Complaint: We were invited by Traveler Supplier of America to listen to a speech on a wholesale retailer with the exchange of 2 free airline tickets. We bought into company only after we were given a quote on a specific all inclusive destination which was to include airfare. We called the company to start a reservation. We were told it took at least 3 days before we would hear from a representative.. After a week I called and pressed them for a quote. A quote was sent but for the wrong destination. I gave them the information again. The quote came back almost double to what was promised and did not include airfare. We entered a dispute with the credit card company in regards to the charge of close to 4700.00 with the credit card company favoring the company. We were aggravated because there was no one who could help us resolve the issue. We were sent from one person to the next with Travelers Supplier. The company that we paid was called Universal Concept, inc. Their only reply from Universal was that we had 3 days to cancel if we were not happy with their services. They said we used their services when we tried making reservations for the specific destination that we discussed with sales rep, Ryan. Funny that it takes 3 days before you would get a quote from the company before you could find out you are not happy with company. We signed because the representative from Traveler's said he got a quote for a specific resort with a specific price. After we were told we were not able to cancel, I tried 2 times more to see if they could get me a better quote for a hotel in NYC, which they were not. I was able to get a quote for close to a hundred dollars less. Right now, they are giving me outrageous quotes for a Caribbean all inclusive. They were supposed to be saving huge amounts of money for us. I have not seen it yet.
Desired Settlement: refund.
|12/7/2013||Problems with Product/Service | Complaint Details Unavailable|
|10/23/2013||Problems with Product/Service | Complaint Details Unavailable|
|10/12/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|10/4/2013||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: MY WIFE AND I ATTENDED A VACATION TIMESHARE EVENT IN FLORIDA ON 04-02-2013. WE PAID THEM $2,000 WITH THE RIGHT TO CANCELL WITHIN A 3 DAY PERIOD. I CALLED UNIVERSAL AND SPOKE TO ****** ON CANCELLING. SHE SAID I HAD TO TALK WITH THE SUPERVISOR***** *****. I DID AND HE TOLD ME I HAD TO SEND BACK THE KIT AND REQUEST TO *** ******* ***** ************** ***** ******************** *************** DID THIS AND HAVE PROOF THAT I SENT IT IN THAT TIME FRAM. I CALLED THEM BACK LATER AND SPOKE TO J*** ******* AND HE TOLD ME THAT ***** GAVE ME THE WRONG ADDRESS.I TRIED TO GET MY VISA CO. TO SETTLE BUT THEY COULD NOT. ***** ***** ****** ** **************** AND **** ******* ** ************. UNIVERSAL STILL KEEPS SAYING THEY DID NOT GET IT. THIS IS DEFINITLY A FRAUD CASE.
Desired Settlement: $2000.00
|7/14/2013||Problems with Product/Service|
|5/25/2013||Problems with Product/Service|
|5/2/2013||Problems with Product/Service|