This business is not BBB accredited.

Serenity Travel Club

Phone: (302) 709-2206 Fax: (302) 224-9478 View Additional Phone Numbers 875 AAA Boulevard, Suite A, Newark, DE 19713 View Additional Email Addresses http://serenitytravelclub.com/ View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On May 19, 2010 this company's accreditation was terminated by the Better Business Bureau Board of Directors for failure to uphold Bureau standards which includes a government action.  See below for details.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Serenity Travel Club include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Serenity Travel Club
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 14, 2009 Business started: 01/01/1997 in NJ Business started locally: 04/01/2009 Business incorporated 03/31/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Alan Bernstein, General Manager Mr. George Gage, Customer Service Representative Ms. Lynn Richardson, Contract Department Mr. Eric Shuman, Owner
Contact Information
Principal: Mr. Alan Bernstein, General Manager
Principal: Mr. George Gage, Customer Service Representative
Principal: Ms. Lynn Richardson, Contract Department
Principal: Mr. Eric Shuman, Owner
Business Category

TRAVEL CLUBS TRAVEL AGENCIES & BUREAUS

Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Delaware Attorney General 820 N. French Street, 4th Floor, Wilmington DE 19801 Phone Number: 302-577-8600 Fax Number: 302-577-6499 http://www.attorneygeneral.delaware.gov/consumers/index.shtml consumer.protection@state.de.us

Industry Tips
Travel Advice Vacation Certificates

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    875 AAA Boulevard, Suite A

    Newark, DE 19713 (302) 709-2206

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.