BBB Accredited Business since

Betts Garage

Phone: (302) 834-2284 Fax: (302) 834-0777 View Additional Phone Numbers 2806 Pulaski Highway, Newark, DE 19702 http://www.bettsgarage.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Betts Garage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Betts Garage include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Betts Garage
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1984 Business started: 06/20/1972
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Business Management
Mr. David Betts, Secretary
Contact Information
Principal: Mr. David Betts, Secretary
Business Category

TOWING-AUTOMOTIVE AUTO REPAIR - WINDSHIELD, GLASS SHOPS AUTO PARTS & SUPPLIES GLASS - PLATE AND WINDOW

Alternate Business Names
B & G Glass, Inc.
Industry Tips
Auto Repair Tips

Additional Locations

  • 2806 Pulaski Highway

    Newark, DE 19702 (302) 834-2284

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We had Betts Garage come and tow our Harley Davidson Motorcycle that broke down on 7/19/14. The tow truck driver had no clue what he was doing in regards to tying/strapping down the bike. My husband and step son had to do it and then once the bike was at the dealership my husband and stepson had to unload it. We pain $85.00 to do all the work. My husband did call Betts yesterday to talk to the owner and to let them know what happened and to possibly get a refund. The conversation got heated and my husband hung up. If they are a towing company then shouldnt they know how to tow and do the work?

Desired Settlement: That they refund at least half of the $85.00 we paid. Their service wad not service.

Business Response:

******** ***** *****

 

On 7/192014 Mr. ***** ***** contacted Betts Garage for towing service. His Bike was delivered without harm and the customer was charge $85.00. He had the option of using any other shop in the area. Those are our prices, so we will not be refunding half of the funds to *** *****.

 

Thank you,

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Betts Garage
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)