Customer ReviewsforChick's Discount Saddlery

I ordered a bulk order of Quest Horse Dewormers. When they arrived they were all due to expire within 5 weeks. There is no way that I could have used even a 1/4 of them prior to expiration. I contacted Chicks to ask if these can be returned for a refund as they were going to expire before I could use them. I was very rudely told that they can be returned at my expense, they must be returned insured as well and that they had been short listed, so I should have known that they would expire soon. I told the manager that at no time did I see that these were short listed and due to expire soon, or I certainly would not have bought them! Chicks takes zero responsibility. I am very disgusted with the customer service the managers are very rude and don't care if you return as a customer or not.

These horse Dewormers were sold at a discount because the were going to expire within a relatively short period of time. The were specifically listed as being as short dated and the item description also stated that the expiration date for the lot was April of 2024 - less than 2 months in the future. Apparently this customer either did not read the description or it just did not register with her, because she was unaware that they were short dated. It should not have been a problem, as we accept returns on just about everything. She was informed that she could return the product. I believe that this is where the problem lies: she had the wormer exported to Canada. The cost of shipping to return them do us in the US would be very high. She asked us to cover the return shipping. We do not provide pre-paid return shipping, unless there is a product defect - which was the case here. The product was as described. We are sorry that this did not work out for either of us. Bob Fleming Chicks Saddlery

If I could, I would rate ZERO stars. Customer service is okay UNTIL there’s a problem. My order was delivered to the wrong address. Upon making this known to Chick’s, they assured me they would open a case with the USPS. They did. They also informed me they would notify once my package was located. They did not. Upon reaching out TO THEM they were VERY impatient and careless. They claimed the post office would be notifying them when the package was located and that they hadn’t heard from the post office. Having been weeks, I took matters into my own hands and contacted the post office. A supervisor at the post office ensured me they DID relay to Chick’s what had happened and even forwarded me the email they sent TO the supervisor at Chick’s. So days had gone by following the USPS sending that email to Chick’s without Chick’s letting me know. MULTIPLE times I called Chick’s to find out what I could expect from that point and received multiple DIFFERENT answers. NONE of the staff were on the same page, none of them had the same information as the other. I was FINALLY told that the post office had my order returned TO the post office and that they were sending it back to Chick’s - And as soon as Chick’s receives it, they would send it BACK to me via UPS. That was before Christmas. It is now the 29th of December. I called to check the status of my order. I now am being told that is NOT true, that the package is NOT being sent back to them, that it is lost, and now I’m out my blanket for my horse due to it now being sold out. The staff were VERY defensive with an, “You’re just SOL” attitude. So I asked to speak to the supervisor of supervisors who was INCREDIBLY rude. Talked over me, wouldn’t let me finish my sentences, cut me off, and even raised his voice. I told him I would be filing a complaint to which he responded, “Go for it!” I will NEVER be ordering supplies for my horse via this cheap, horribly informed, disorganized company. Just awful.

We believe that this is an unfair review. The problem was really with the United States Postal Service and their delivery problems during the 2023 holiday shipping rush. We understand the customers frustration - we share in it;. However we feel that her anger towards us is mis-directed. She placed and order, We shipped the order. USPS claims (according to package tracking) to have delivered the package to her address. The customer reported the package as missing. We initiated an investigation. At some point in the investigation, the USPS informed us (and the customer as well, I beleive) that the package would be returned to us. We waited for it to get back, but it never has been returned. The package is considered lost or stolen, at this point. The interesting thing about this is that the status of the package as listed online has never changed - it still shows as delivered to her address - at no point (that I can tell) was the status changed to "returning to sender". The tracking information listed for this package is and has been incorrect since the time of the documented delivery. However, without researching this, it is impossible for our customer service reps to know what was going on with this package. This particular customer called back repeatedly, getting different representatives and confusing answers (the situation was confusing). However, her claims that she was maliciously mislead are just not true. There would be no possible reason for someone to mislead her about this. We offered to replace the items, but unfortunately, one was completely sold out. So we offered a refund for the item that was sold out and a replacment for the item that we could replace. This resolution was not sufficient for this customer, although I am not sure what else we could have done. She berated 3 different repesentatives, including the manager - and yes, voices were raised - on both ends of the line. At this point, we believed that there was not going to be a good resolution to the situation. We cancelled the order and have issued a full refund. We are truly sorry that we could not get this straightened out.

This is my favorite online tack store! Great prices and customer service plus speedy delivery. Thank you, Chick's!

We do our best! Thanks for the kind works. Your Friends at Chicks

We bought some "fly collars" for our horses to help keep flies away. They didn't work right out of the package. Flies would even land on them. We asked the company for a refund and they said the collars don't work in certain areas. Uh what? Isn't a fly a fly no matter what area you live in? My wife talked to the so called the owner of the business, Bob Fleming, and he could not have been any ruder. He would talk over her, wouldn't let her talk and them hung up on her. She called back and he simply said "it's not happening!" and hung up! We could not believe it. Do NOT do business with this company! Read the other complaints against them and you'll see we're not the only ones complaining. How many more don't take the time to write about their complaints? Find another place to deal with even if you have to pay a little more.

We are sorry that we could not help this customer with this product. It is a natural fly repellent, but is not guaranteed to prevent flies from landing on a horse - no fly repellant is. I believe that this customer had unreasonable expectations of this product. The Alzoo Herbal Fly Collar is a natural fly repellant and does not kill flies. It will repel, but is not nearly as strong as a chemical fly spray. It has been documented that flies do not like the scent of the oils contained on this collar - but it will not keep flies from landing on your horse. They will land, but the expectation is tha they will not stay on and bite. We had referred the customer to the manufacturer for further explanation. With respect to our attitude towards this customer: I can simply say that she was ultimately treated with the same respect that she treated our staff. She made numerous calls to multiple representatives, would not allow any of us to speak, and was short, condescending and rude. She was not hung up on, however, she was also not willing to accept that the conversation was over, so I did have to end one of her calls by saying "Thank you, Good Bye". I understand that she was not happy with our response to her request, but that does not excuse her treatement of our employees. I am truly sorry that this did not work out and even sorrier to lose her as a customer.

You told us on the phone that it doesn't work in certain areas. No where in the description of the product did it say anything like this. It's not unreasonable to want a refund for a product that didn't meet our expectations which we got from the product listing. Flies landed ON the fly repellent collar!!! We were astonished that the owner of a business would talk to us they we he did on the phone. He would not let my wife talk, he constantly interrupted and talked over her, then simply hung up. When she called back he simply said "it's not going to happen" and hung up. I've never experienced anything like this from a business owner. He was the one that was short, condescending, and disrespectful. We have never sent a review to the BBB but this one was so bad that we had to tell everyone what happened. This business owner is the worst. If he truly is sorry about this then he would have simply allowed us to return the $44 product and we would not have had to go to all this trouble.