BBB Accredited Business since

William DelCampo Mechanical Services, Inc.

Phone: (302) 992-9748 Fax: (302) 992-9747 2429 Hartley Place, Wilmington, DE 19808 http://www.delcampomechanical.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that William DelCampo Mechanical Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for William DelCampo Mechanical Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on William DelCampo Mechanical Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 17, 2006 Business started: 03/01/2002 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Business Management
Mr. William DelCampo, President
Contact Information
Principal: Mr. William DelCampo, President
Business Category

PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING PLUMBING FIXTURES, PARTS, SUPPLIES HEATING CONTRACTORS

Alternate Business Names
Bill DelCampo Mechanical Services
Industry Tips
Heating & Cooling Your Home

Additional Locations

  • 2429 Hartley Place

    Wilmington, DE 19808 (302) 992-9748

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Long delay in service. Was waiting for painter to complete work so plumbing fixtures could be installed. Painter finished first week in June. Repeated calls and emails have gotten little response. We have no working toilet. The only functioning sink is in the basement. Delay in plumbing is delaying carpenter from finishing trim work and preventing me from staying at the house.

Business Response: As to the above complaint, there are two things that are relevant to the situation. The two things are facts and communication.

Fact: Yes the painting was done in June, the second week in June which was two weeks later than specified. At that point DelCampo Mechanical was already involved in completing two other jobs. Also the carpenter asked that we not work immediately after the painters so that he could set the kitchen cabinets.

Fact. The week of June 23, DelCampo Mechanical was onsite to set fixtures in the kitchen and bathroom. DelCampo Mechanical installed the gas line for the stove and installed the kitchen sink. Communication, The stove and dishwasher were not on site. The bathroom lavatory faucet was incorrect and did not fit the vanity supplied by the homeowner.

Fact. The week of July 14th, while personally on vacation, my son contacted the homeowner and told him that DelCampo Mechanical was not available that week.

Fact. The week of July 21st, DelCampo Mechanical was onsite, the supplied dishwasher was there but did not fit within the cabinetry and the contractor refinishing the floors was using an existing electric outlet that prevented the installation of the stove.

Fact. The week of July 28th, DelCampo Mechanical was onsite. Communication, A key was supposed to be available to enter the house through the back door. The key was locked inside the house. Access through the front door was not available because the hardwood floors were not finished.

The homeowner is acting as his own general contractor. Communicating with all the contractors involved is a time consuming, arduous job. The homeowner did nothing wrong. However if one cannot regulate the who. what, where and when. it really isn't anyone else's fault. This particular job has been ongoing since November. 2013 so we can understand that the homeowner is anxious to complete his home. Previous work and inspections have been completed without problems. DelCampo Mechanical has been available these past months, informing and helping in any way possible, even recommending the current carpenter when the homeowner realized that the project was more than he felt comfortable completing himself. And while we at DelCampo Mechanical apologize for not completing the job faster we also feel tha1 an additional couple weeks at the end of such a long project does not warrant a letter to the Better Business Bureau