BBB Accredited Business since
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This company offers paving services.
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A BBB Accredited Business since
BBB has determined that E. Earle Downing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for E. Earle Downing, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Type of Entity
Business ManagementMr. Bruce E. Downing, President
PAVING CONTRACTORS GENERAL CONTRACTORS EXCAVATING CONTRACTORS
1221 Bowers Street, Unit 6
Wilmington, DE 19802 (302) 656-9908 Directions
P.O. Box 1151
Wilmington, DE 19899
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Improperly Installed Asphalt DrivewayMy old driveway was installed 1993. Drainage was excellent for 31 years. Most water went to the gutter, no significant puddling or standing water. Eventually, cracks developed & there was some disintegration. I contracted with Downing for replacement. The contract called for removing old asphalt, grading and compacting the existing stone base for "proper water flow". During and after the pre-contract survey, I emphasized I wanted no standing water. I did not get specified performance nor did the contractor warn me he was unable to provide that performance.Total driveway area is approximately 1,400 square feet. In addition, a down-spout that drains approximately 400 square feet of roof discharges onto the driveway. Downing installed a drainage break approximately half way along the driveway. The break is a crown or hump that divides water flow to above and to below its peak. On my driveway, the area above the break is approximately 900 square feet and includes the down-spout discharge, an additional 400 square feet. The area above the break drains not to the gutter but to a small segment of my back yard but mostly to my neighbors. A total area of some 1,300 square feet drains to a small area of grass. One inch of rain on 1,300 square feet is equivalent to between 800 and 900 gallons of water. In a heavy rain storm, Downings proper water flow will present my neighbor with a thousand gallons of run-off. After a modest rain on 10/22, a 60+ square foot pool approximately 1" in depth formed. This is in stark contrast to the grading of my old driveway where downspout discharge flowed directly to the gutter and there was no pooling. Standing water leads to asphalt cracking and I also fear the formation of a dangerous skating rink in winter. I can visualize a muddy backyard mess after a rainy month. Contractor refuses to address other issues including damage to the sidewalk. Contractor does not respond to phone or email.
Desired Settlement: Non-pooling drainage, mainly to the gutter.
******* *** contracted with *** ******* on September 4, 2014 to remove the driveway asphalt surface at *** ******* ** , install a concrete apron at the garage door and pave the existing stone base with 2 1/2" Type "C" wearing course hot mix after the stone base was graded and compacted. After completion of the concrete apron. per the contract, *** ******* was to remit $3,500.00 which he did not do. After the stone base was graded and compacted but before it was paved, we had a substantial rainfall. *** ******* pointed out to ******* that water was laying on the stone base at the edge of the driveway. ******* pointed out that the 2 1/2" paving layer would raise the elevation causing the water to flow onto the lawn. ******* noted to *** ******* that if water flow off the driveway was obstructed by the lawn that the lawn could be graded down, raked and seeded for proper flow onto the lawn. Upon completion of the paving water does lay on the edge by the lawn. The lawn prevents the flow off the driveway. ******* offered to grade the lawn area down and install sod at no charge to *** *******. As of this writing, *** ******* has not granted permission for ******* to do this remedial work.