BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Service Energy, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Service Energy, LLC. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael Steiner, Owner Mr. Don Steiner, Vice President Mr. Ed Steiner, President
Related BusinessesService Energy, LLC. Poore's Propane Inc.
OILS-FUEL PLUMBING CONTRACTORS SEPTIC TANKS & SYSTEMS CONTRACTORS & DEALERS HEATING & AIR CONDITIONING GAS-PROPANE GAS-PROPANE-EQUIPMENT & SUPPLIES
Alternate Business NamesService Oil
Industry TipsHeating & Cooling Your Home
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BBB Complaint Process
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Additional Phone Numbers
- (302) 422-0486(Phone)
- (302) 422-4251(Phone)
- (302) 645-9050(Phone)
- (302) 734-4098(Phone)
- (800) 505-4281(Phone)
- (302) 422-6655 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I HAD SERVICE WITH ****** ******* OVER 20 YRS. THIS WAS BEFORE SERVICE ENERGY PURCHASED IT. I HAD BEEN VERY SATISFIED WITH ******. MANY THINGS BEGAN TO CHANGE WITH SERVICE ENERGY. CUSTOMER SERVICE REPRESENTIVES MANY WERE RUDE. IF YOU HAD TO CALL ON AN ISSUE ,MORE THAN ONCE,CONFLICTING STATEMENTS OR,YOU WOULDN'T GET 2 ANSWERS BEING THE SAME. I COMPLETELY PAID MY ACCOUNT OFF JULY 16,2014. I WAS REALLY DISSATISFIED WITH THEM .DURING OUR PREVIOUS WINTER OF 2013-2014. I HAD REMANING $337.69 OF PROPANE LEFT IN TANK,WHEN I REQUESTED I WANTED TO END MY SERVICE WITH THEM,THIS WAS PAID FOR IN FULL IN JULY, THEY HAD CHARGED ME WITH 2 PICKUP TANK FEES,ONE IN AMOUNT OF $125.00, AND ANOTHER OF $99.00. I WAS GRANDFATHERED IN UNDER ****** BEFORE SERVICE ENERGY TOOK OVER, AFTER MUCH COMPLAINING, THEY SENT ME A REFUND CHECK FOR $238.69 KEEPING $99.00 AS TANK PICKUP FEE. I HAVE NEVER SIGNED OR AGREED TO THESE FEES OR WAS NEVER TOLD OF THIS, DURING MY SERVICE TIME WITH THEM.
Desired Settlement: I WANT THE TOTAL AMOUNT OF $99.00 WHICH WAS KEPT THAT WAS APART OF MY REFUND, THEY KEPT, AND WE HAD NO ORAL, OR WRITTEN AGREEMENT THAT CHARGE WOULD BE LEVIED TO ACCOUNT, ALSO THEY RETURN PROPANE TO THEIR TANKS AND RESELL TO OTHER CUSTOMERS. ****** HAVE NEVER DONE ANY ROUTINE MAINTEANCE ON MY TANKS,NO CLEANING OF TANKS ,OR COMING OUT AFTER WINTER SEASON TO CHECK FOR LEAKS OR OTHER DAMAGE TO TANKS OR PROPANE LINES AFTER PREVIOUS WINTER SEASONS.
On an annual basis we send out the companies’ terms and conditions as well as safety information. In addition our terms and conditions are available on our web site. There is also a section that describes the fees and charges by the company. Both discuss the process of getting credit back for propane left in the tanks and the charges associated with the process. Section 11 of our terms and conditions is where you find our process. A couple of points; first of all the company policy is to refund the customers the lower of the price the customer paid or the wholesale price. Because *** ******** was a long term customer; we refunded her the price she paid for the propane not the current wholesale price which is substantially lower. We did this as a courtesy to her. The tank at her house was full as such it weights over 200 extra pounds each. The company not only has to pick the tank up but also as our web site explains we need to go through the process of draining the tank before we are allowed to put it back in service. Because we gave *** ******** full price for the propane; she got a significant refund. The company also reversed the drain charge which would have been $125. In the end the only charge that was made was a $99 tank pick up charge. She still received a refund of $239. The company already reversed two policies for *** ********. Nothing prevented *** ******** from using the propane in her tanks before she had them picked up.
As a company I do not know how we can do more to disclose our policies. The customers are notified when they become a customer; they receive annual reminders with any updates, and all the information is always available on line with additional section explaining charges and fees that could be confusing. It this case we gave **** ******** more credit then was required. I am sorry she is unhappy about the situation; but do not know how we can operate in a more open and transparent fashion.We have compromised all ready. The only thing that will make *** ******** happy is if she gets everything she wants even if she is not entitled to up which is not reasonable