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A BBB Accredited Business since
BBB has determined that Newark Mower Center, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Newark Mower Center, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Type of Entity
Business ManagementMr. Fred P. Layaou Jr., President Ms. July Layaou, Vice President
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Industry TipsLawn Care and Lawn Service Tips
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Took Troy-Bilt lawn edger to be repaired because blade would not turn on 5/20/13. After several weeks I contacted them to see how the repair was going. Finally picked up edger and paid $141.45 for the "repair". They replaced the pulley and the belt. Took it home and the machine did not complete a one time job on the sidewalk before the "trigger" on the handle would not work. I thought this was a seperate problem and I would just throw the machine out instead of putting more money into it. Then I decided after a week or so to try to fix the handle myself. After I looked a the handle, I could not find anything wrong. I took the "plate" off near the blade and the "new" belt came off. I took it back and it was quickly "repaired". I wanted them to start it up before I took it home. The person started it an in a couple of minutes, the blade stopped again because the belt came off again. I left it there and heard nothing from them. I stopped in and he told me that they looked at it and there was damage to a part of the moter and it would cost another $140 or so to fix. He explained to me that they "fixed" the most common reason for this problem, and the part on the motor that was broken is rare. I would never had agreed to the repair in the first place on a machine that was a total loss. I feel the they did not diagnose the entire problem with the unit to start with. When I picked up the machine, I told the employee that I felt like I should be compensated for some of the money wasted. He said there was nothing to compensate.
Desired Settlement: I would like at least $93.75 for the labor for this rip off "repair"
In regards to the complaint referenced above, we are sending the customer a check for the
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|8/19/2011||Problems with Product/Service|