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In Delaware Serving New Castle, Kent and Sussex Counties

BBB Accredited Business since

Newark Mower Center, Inc.

Phone: (302) 731-2455 Fax: (302) 731-7601 69 Albe Drive, Newark, DE 19702 http://www.newarkmower.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Newark Mower Center, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Newark Mower Center, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Newark Mower Center, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 10, 2003 Business started: 01/01/1992
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Corporation

Business Management
Mr. Fred P. Layaou Jr., President Ms. July Layaou, Vice President
Contact Information
Principal: Mr. Fred P. Layaou Jr., President
Related Businesses
Side Door Studio, Inc.
Business Category

LAWN MOWER SERVICE & SALES LAWN MOWERS-SHARPEN & REPAIR SNOW REMOVAL EQUIPMENT LAWN & GARDEN EQUIPMENT & SUPPLIES

Industry Tips
Lawn Care and Lawn Service Tips

Additional Locations

  • 69 Albe Drive

    Newark, DE 19702 (302) 731-2455

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

8/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Took Troy-Bilt lawn edger to be repaired because blade would not turn on 5/20/13. After several weeks I contacted them to see how the repair was going. Finally picked up edger and paid $141.45 for the "repair". They replaced the pulley and the belt. Took it home and the machine did not complete a one time job on the sidewalk before the "trigger" on the handle would not work. I thought this was a seperate problem and I would just throw the machine out instead of putting more money into it. Then I decided after a week or so to try to fix the handle myself. After I looked a the handle, I could not find anything wrong. I took the "plate" off near the blade and the "new" belt came off. I took it back and it was quickly "repaired". I wanted them to start it up before I took it home. The person started it an in a couple of minutes, the blade stopped again because the belt came off again. I left it there and heard nothing from them. I stopped in and he told me that they looked at it and there was damage to a part of the moter and it would cost another $140 or so to fix. He explained to me that they "fixed" the most common reason for this problem, and the part on the motor that was broken is rare. I would never had agreed to the repair in the first place on a machine that was a total loss. I feel the they did not diagnose the entire problem with the unit to start with. When I picked up the machine, I told the employee that I felt like I should be compensated for some of the money wasted. He said there was nothing to compensate.

Desired Settlement: I would like at least $93.75 for the labor for this rip off "repair"

Business Response: In regards to the complaint referenced above, we are sending the customer a check for the
$93.75.  No one “ripped off the customer”.  We perform a service and
we run a totally honest company.  Sometimes there are problems that are
not seen right away by the mechanic, which in this case is exactly what
happened.  The mechanic found a problem and we provided an estimate based
on the mechanic’s initial findings, and when the mechanic first repair the unit,
it tested fine out in the shop for the mechanic, so it was an unusual problem
not typically seen.  I sympathize with the customer and agree to refund
the $93.75.  I apologize that our service representative did not do more
for the customer.  We did credit the second service in full – we did not
charge for the mechanic’s time to re-diagnose the problem. We also offered a
discount on a used or new edger purchase.  We are sending the refund check
out tomorrow.

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 


 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/19/2011 Problems with Product/Service
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