BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Layaou Landscaping Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Layaou Landscaping Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
New Castle County Government
87 Read's Way, New Castle DE 19720
Phone Number: 302-395-5582
Business ManagementMs. Judy P Layaou, President Mr. Fred P. Layaou, Vice President
Related BusinessesLayaou Landscaping Inc. Newark Mower Center, Inc. Side Door Studio, Inc.
LANDSCAPE CONTRACTORS LAWN MAINTENANCE SOD & SODDING SERVICE PATIO, PORCH & DECK ENCLOSURES PAVING CONTRACTORS LAWN & GARDEN EQUIPMENT & SUPPLIES MULCHES SEEDS & BULBS-RETAIL TOPSOIL LAWN & GARDEN SPRINKLER SYSTEMS LAWN & GARDEN POND DEALERS & SUPPLIES LANDSCAPE LIGHTING IRRIGATION SYSTEMS, SERVICE & EQUIPMENT HARDSCAPES LANDSCAPE ARCHITECTS
Industry TipsHome Improvements Lawn Care and Lawn Service Tips
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: In September of 2013, we hired Layaou to fix the drainage issue we were having in the back yard. We paid about $6000.00 for these services. After the work was completed, we continued to have drainage issues. We contacted Layaou and was told by ****, the manage and owner who initially provided us with the estimate, that it would be an additional $1000.00. Our drainage problem remains an issue, and it is no better than before the work was done. We had a verbal agreement from **** that they would be able to fix the problem. I do not believe that we should have to pay additional fees for them to solve the problem they were hired to do.
Desired Settlement: For the drainage issue in my back yard to be resolved.
In regards to the complaint referenced, we responded to a request for an estimate in September 2013 to suggest work to be done to help the customer’s problem with drainage issues, and we provided a quote for some drainage pipe and soil, grading and seeding. We did a lot of work in the yard that had to have helped the drainage issues – many tons of materials to help the grade as well as some drainage pipe. The customer shortened the length of the drainage pipe to lower the cost. Many things were discussed that could be done for the drainage issues but the work done was the first work done towards helping the problem. We did not guarantee that this work would totally eliminate all drainage problems in all weather conditions. We have had some very wet weather in the past year. This customer has a property that was one of the first houses built, and all of the neighboring properties are at a higher grade than their property, which we advised the customer of when we met them to do the estimate. We suggested that they contact NCC Conservation or Land Use to see if they can help them with their situation, as this situation was created by the development of the properties. We see this repeatedly happen to people due to construction of houses around them.
Other quotes were given to the customer - one for a berm to build up a landscape area; another to install more drain pipe – all in September 2013. The customers said that they were going to install the other suggested drain pipe themselves.
We would be more than happy to meet with the customer at their property and evaluate their current drainage problems.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|7/12/2013||Problems with Product/Service|
|1/3/2013||Problems with Product/Service|
|10/12/2011||Problems with Product/Service|