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Delaware Serving New Castle, Kent and Sussex Counties

BBB Accredited Business since

Layaou Landscaping Inc.

Phone: (302) 731-1660 Fax: (302) 731-7601 69 Albe Drive, Newark, DE 19702 http://www.layaoulandscaping.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Layaou Landscaping Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Layaou Landscaping Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Layaou Landscaping Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 01, 1988 Business started: 01/01/1982 in DE
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

New Castle County Government
87 Read's Way, New Castle DE 19720
http://www2.nccde.org/landuse/HomeImprovements/default.aspx
Phone Number: 302-395-5582
LandUse@nccde.org

Business Management
Ms. Judy P Layaou, President Mr. Fred P. Layaou, Vice President
Contact Information
Principal: Ms. Judy P Layaou, President
Related Businesses
Layaou Landscaping Inc. Newark Mower Center, Inc. Side Door Studio, Inc.
Business Category

LANDSCAPE CONTRACTORS LAWN MAINTENANCE SOD & SODDING SERVICE PATIO, PORCH & DECK ENCLOSURES PAVING CONTRACTORS LAWN & GARDEN EQUIPMENT & SUPPLIES MULCHES SEEDS & BULBS-RETAIL TOPSOIL LAWN & GARDEN SPRINKLER SYSTEMS LAWN & GARDEN POND DEALERS & SUPPLIES LANDSCAPE LIGHTING IRRIGATION SYSTEMS, SERVICE & EQUIPMENT HARDSCAPES LANDSCAPE ARCHITECTS

Industry Tips
Home Improvements Lawn Care and Lawn Service Tips

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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Complaint Detail(s)

5/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In September of 2013, we hired Layaou to fix the drainage issue we were having in the back yard. We paid about $6000.00 for these services. After the work was completed, we continued to have drainage issues. We contacted Layaou and was told by ****, the manage and owner who initially provided us with the estimate, that it would be an additional $1000.00. Our drainage problem remains an issue, and it is no better than before the work was done. We had a verbal agreement from **** that they would be able to fix the problem. I do not believe that we should have to pay additional fees for them to solve the problem they were hired to do.

Desired Settlement: For the drainage issue in my back yard to be resolved.

Business Response:

In regards to the complaint referenced, we responded to a request for an estimate in September 2013 to suggest work to be done to help the customer’s problem with drainage issues, and we provided a quote for some drainage pipe and soil, grading and seeding.  We did a lot of work in the yard that had to have helped the drainage issues – many tons of materials to help the grade as well as some drainage pipe.  The customer shortened the length of the drainage pipe to lower the cost. Many things were discussed that could be done for the drainage issues but the work done was the first work done towards helping the problem.   We did not guarantee that this work would totally eliminate all drainage problems in all weather conditions.  We have had some very wet weather in the past year.  This customer has a property that was one of the first houses built, and all of the neighboring properties are at a higher grade than their property, which we advised the customer of when we met them to do the estimate.  We suggested that they contact NCC Conservation or Land Use to see if they can help them with their situation, as this situation was created by the development of the properties.  We see this repeatedly happen to people due to construction of houses around them. 

 

Other quotes were given to the customer  - one for a berm to build up a landscape area;  another to install more drain pipe – all in September 2013.  The customers said that they were going to install the other suggested drain pipe themselves. 

 

We would be more than happy to meet with the customer at their property and evaluate their current drainage problems. 

 

Sincerely,

 

.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/12/2013 Problems with Product/Service
1/3/2013 Problems with Product/Service
10/12/2011 Problems with Product/Service
1