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BBB Accredited Business since

Horizon Services, Inc.

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Phone: (302) 762-1200 Fax: (302) 762-9036 View Additional Phone Numbers 320 Century Boulevard, Wilmington, DE 19808 http://www.horizonservicesinc.com

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Description

This type of business offers residential plumbing, heating, air conditioning and drain cleaning services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Horizon Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Horizon Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 61 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

61 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 12
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 39
Total Closed Complaints 61

Customer Reviews Summary Read customer reviews

104 Customer Reviews on Horizon Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 97
Neutral Experience 2
Negative Experience 5
Total Customer Reviews 104

Additional Information

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BBB file opened: May 03, 1995 Business started: 01/01/1985 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

New Castle County Government
87 Read's Way, New Castle DE 19720
http://www2.nccde.org/landuse/HomeImprovements/default.aspx
Phone Number: 302-395-5582
LandUse@nccde.org

Type of Entity

Partnership

Business Management
Mr. Mark Aitken, Vice President Mr. Dave Geiger, President
Contact Information
Principal: Mr. Mark Aitken, Vice President
Related Businesses
Horizon Services, Inc. Horizon Services Pennsylvania
Business Category

HEATING & AIR CONDITIONING WATER HEATERS-DEALERS WATER SOFT & CONDITIONING EQUIPMENT SERVICE & SUPPLIES AIR CONDITIONING REPAIR AIR CONDITIONING SYSTEMS-CLEANING HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT AIR CONDITIONING SUPPLIES & PARTS HEATING EQUIPMENT SEWER PIPE WATER HEATERS-PARTS & SUPPLIES AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING CONTRACTORS & SYSTEMS DRAINAGE CONTRACTORS HEATING CONTRACTORS PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING SEWER CONTRACTORS VENTILATING CONTRACTORS WATER HEATERS-REPAIRING

Industry Tips
Contracts Heating & Cooling Your Home
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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