BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that MyBambino.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MyBambino.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Type of Entity
Business ManagementMr. Don Keen, President Ms. Michele Keen
GIFT SHOPS TOYS-RETAIL ALTERATIONS-CLOTHING MONOGRAMS
Products & Services
MyBambino.com offers the following product(s): Mybambino.com offers custom personalized gifts.
973 East Masten Circle
Milford, DE 19963 (800) 927-0707 (302) 422-9070 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (302) 422-9070(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: When I originally ordered 7 lock boxes, I asked for their names to be very discreet on the boxes because they were going to mostly pre-teen grandchildren. I specifically put that in my email and talked with them on the phone when ordering about that fact. However, when I received them, they were not discreet at all. They did not follow my directions and said they printed them as small as they could and sent them anyway. When I received them, I was not happy with how big they were printed. I called and they asked me to send a photo. They then said they would give another discount if I kept them but they didn't seem to understand that was not what I ordered or wanted I wanted them to be printed small and if they could not do as small as requested, they should have called me about that before printing. They did not do that. They wanted me to ship them back which I did not feel I should pay for shipping when it was their mistake. They did send me a shipping label to return them after my request for one. They did tell me that customers did not like how they looked when printed small so I asked for lock boxes without names. When I received the new lock boxes, one was defective....the label was scratched and four out of seven had the same combination. I did send them a photo and sent that one back with the others that had the huge names printed on them. When I called about the same combinations, they said it was not done intentionally. Well, what good are lock boxes for kids with the same combo? Doesn't that defeat the purpose? Just wondering what can be done about this. Their website says customer satisfaction but they do not seem to be doing that. When I talked with Kris (?) this morning, she said she didn't think I could be happy. Well, would you be happy if (1) they did not follow your request for small lettering, (2) one box was defective, and (3) 4 out of 7 had the same combo. Christmas is coming fast and I am not sure what else I can do. They did offer me originally a $2 discount/lock box at first. I could have ordered these someplace else for less without the lettering. Now I am stuck. Can you help me out on this?
Desired Settlement: To have lock boxes without the same combo. Plus I need the one sent back that was defective. I do not want to pay for shipping them back either.
On November 11, 2015, we received an email from ****** ****** requesting a discount if she were to order seven (7) of our Personalized Cash Boxes. We typically do not give discounts but made an exception and took $2 off each box. She also asked that we do just small names and eliminate the designs, standard for this product. We honored her request, taking the order by phone and crediting her the discount ($14.)
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would like to comment further about this business when I first placed the order online and also on the phone I stated that I wanted the names discreet because they were for my grandchildren most of who are preteen I thought the large names
looked too childish when I received them the names were not discreet at all someone screwed up on he order I have pictures to prove this and also the damaged label which I highly doubt was due to shipping because they are in separate boxes and packaged well plus, 3 out of 7 had the same combo now tell me what the purpose of a lockbox is of everyone has the same combo after telling them I was going to contact you, they did send new ones. In the end, they did finally take care of everything but they were very hard to convince that I did nothing wrong and it was their responsibility to correct it normally I am not that difficult but I hate being pressured to keep something I did not order or to pay shipping for their mistake not a great company to deal with even though they finally pulled through