BBB Accredited Business since

DEXSTA Federal Credit Union

Additional Locations

Phone: (302) 571-0522 View Additional Phone Numbers 300 Foulk Road, Suite 100, Wilmington, DE 19803

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that DEXSTA Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for DEXSTA Federal Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DEXSTA Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 16, 1988 Business started: 01/01/1937 in DE Business incorporated 05/14/2001 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity


Business Management
Mr. Jerry King, C.E.O.
Contact Information
Principal: Mr. Jerry King, C.E.O.
Business Category


Alternate Business Names
Industry Tips
Credit- How to Establish It

Additional Locations

  • 110 Sandhill Drive

    Middletown, DE 19709

  • 1310 Centerville Road

    Wilmington, DE 19808

  • 1815 Newport Gap Pike

    Wilmington, DE 19808 (302) 998-0665

  • 200 Powder Mill Road, Building E444 Rm 108

    Wilmington, DE 19803

  • 300 Foulk Road, Suite 100

    Wilmington, DE 19803 (302) 571-0522 (800) 361-4754


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/7/2016 Billing/Collection Issues | Complaint Details Unavailable
9/24/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I am being falsely accused of owing a larger monthly car payment. My original car payment that was agreed upon when I purchased my vehicle in March 24, 2014 was $474.00 . I have paid my car payments on time ever since. I can provide documentation of electronic checks that have been processed from my checking account. Dexta Federal Credit Union is claiming that I owe monthly payments of $997.93 since June of 2014. They have also added on late charges as well. They told me that they have added a larger amount to my monthly payments because they did not receive my insurance claim declaration paperwork. I have since provided them my declaration paperwork via fax which shows proof of my vehicle insurance since the day I purchased the vehicle.

Desired Settlement: I would like for Dexta Federal Credit Union to properly update there information, drop the late financial fees and put my monthly payments back to the original amount of $474.00 If this can not be done then I would like to request a refund of all money given to Dexta and they can have there vehicle back. Also I would like for any negative information given to the credit bureaus to be corrected.

Business Response: To Whom lt May Concern:

The insurance declaration information was received and the necessary adjustments to this account were completed prior to receipt of this Better Business Bureau notice.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on DEXSTA Federal Credit Union
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)