This business is not BBB accredited.Additional Locations
Phone: (302) 683-6818 Fax: (302) 683-6889 View Additional Phone Numbers 2035 Limestone Road, Wilmington, DE 19808
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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BBB Complaint Information
Find aggregate BBB complaint information for TD Bank. Better Business Bureau Serving Eastern MA, ME, RI & VT has the full report as that BBB handles all complaints for TD Bank.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Delaware Banking Commission
555 E. Loockerman Street, Suite 210, Dover DE 19901
Phone Number: 302-739-4235
Fax Number: (302) 739-2356
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Business ManagementMs. Leslie DiLuigi, Senior Retail Market Manager Ms. Susan Bredehoft, Senior Vice President Ms. Maribeth Hoffman, Regional Vice President Ms. Rosemarie Kirschke Ms. Leslie Mazzacano, Marketing
BANKS FINANCIAL PLANNING CONSULTANTS LOANS LOANS-SMALL BUSINESS CONSUMER FINANCE & LOAN COMPANIES SAVINGS & LOAN ASSOCATIONS FINANCIAL SERVICES
Industry TipsCredit- How to Establish It
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Additional Phone Numbers
- (610) 358-5768(Phone)
- (856) 470-5750(Phone)
- (302) 683-6810(Phone)
- (610) 583-8440(Phone)
- (610) 429-0855(Phone)
- (302) 326-0164(Phone)
- (302) 478-9404(Phone)
- (610) 485-2080(Phone)
- (610) 872-0200(Phone)
- (302) 326-2022(Phone)
- (302) 477-0346(Phone)
- (302) 498-0319(Phone)
- (888) 751-9000(Phone)
- (856) 470-5765 (Fax)
- (302) 683-6847 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: i have been a TD Bank customer for many years and have always had a good relationship with the bank .I am enrolled in debit card advance that is a service where if you over draw your account your purchase will be covered up to 200.00 and you will be charged a fee,however i used my debit card on June 6th 7th and 8th for purchases for wich i had the money in my account to cover and where showing online as pending transactions and on Monday June 10 i called in to make a payment on a utility bill which was under the 200.00 amount for which you can overdraw your account, instead of the bank using the money in the account to cover the smaller purchases which were Friday, Saturday, and Sunday they took the payment i called in on Monday first which caused me to rack up at least 175.00 in overdraft fees when there really should only have been one overdraft fee. I called the bank and was told that a few years back customers were complaining about there smaller transactions being paid like ********** transactions and house payments rejected and not paid.So they notified customers that if there are transactions done over the weekend the bank is going to take the largest transaction first well i never got this notice
Desired Settlement: i would like the bank to credit my account the excess fees that were taken, i would hate to see something like this ruin my relationship with my bank.
I reviewed the above referenced account and found that the activity of "banking day" 6/9/2014 posted from the largest item to the smallest item as the customer stated. This is the normal practice for posting order. Since the account did not have sufficient funds to cover all of the activity for that posting date, the account was assessed $175.00 in overdraft fees. Since we value *** ********'s relationship with TD Bank, we have processed a courtesy adjustment for 4 of the 5 fees. One $35.00 adjustment was processed on 6/11/2014 and another $105.00 was processed on 6/18/2014. I have made multiple attempts to reach *** ******** by phone but have been unable to make contact. If you have any questions or need additional information, please feel free to contact me.
****** *** * ***** ******** *** **** ** * ****** ** ***** ********* **** ********** **** *********** * ** ********** ***** *** ******* ** ***** ** *** *** **** * ** *** *** ****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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