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Delaware Serving New Castle, Kent and Sussex Counties

BBB Accredited Business since

TD Bank

Additional Locations

Phone: (302) 683-6818 Fax: (302) 683-6889 View Additional Phone Numbers 2035 Limestone Road, Wilmington, DE 19808 http://www.tdbank.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that TD Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for TD Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TD Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 15, 1999 Business started: 01/01/1973 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Delaware Banking Commission
555 E. Loockerman Street, Suite 210, Dover DE 19901
http://banking.delaware.gov/default.shtml
Phone Number: 302-739-4235
Fax Number: (302) 739-2356
Dawn.Hollinger@state.de.us

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Business Management
Ms. Leslie DiLuigi, Senior Retail Market Manager Ms. Susan Bredehoft, Senior Vice President Ms. Maribeth Hoffman, Regional Vice President Ms. Rosemarie Kirschke Ms. Leslie Mazzacano, Marketing
Contact Information
Principal: Ms. Leslie DiLuigi, Senior Retail Market Manager
Customer Contact: Ms. Rosemarie Kirschke
Business Category

BANKS FINANCIAL PLANNING CONSULTANTS LOANS LOANS-SMALL BUSINESS CONSUMER FINANCE & LOAN COMPANIES SAVINGS & LOAN ASSOCATIONS FINANCIAL SERVICES

Industry Tips
Credit- How to Establish It

Additional Locations

  • 2035 Limestone Road

    Wilmington, DE 19808 (302) 683-6810

  • THIS LOCATION IS NOT BBB ACCREDITED

    2059 Springdale Road

    Cherry Hill, NJ 08003 (856) 470-5750

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (302) 326-0164(Phone)
  • (302) 326-2022(Phone)
  • (302) 477-0346(Phone)
  • (302) 478-9404(Phone)
  • (302) 498-0319(Phone)
  • (302) 683-6810(Phone)
  • (610) 358-5768(Phone)
  • (610) 429-0855(Phone)
  • (610) 485-2080(Phone)
  • (610) 583-8440(Phone)
  • (610) 872-0200(Phone)
  • (888) 751-9000(Phone)
  • (302) 683-6847 (Fax)
  • (856) 470-5765 (Fax)
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Complaint Detail(s)

7/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i have been a TD Bank customer for many years and have always had a good relationship with the bank .I am enrolled in debit card advance that is a service where if you over draw your account your purchase will be covered up to 200.00 and you will be charged a fee,however i used my debit card on June 6th 7th and 8th for purchases for wich i had the money in my account to cover and where showing online as pending transactions and on Monday June 10 i called in to make a payment on a utility bill which was under the 200.00 amount for which you can overdraw your account, instead of the bank using the money in the account to cover the smaller purchases which were Friday, Saturday, and Sunday they took the payment i called in on Monday first which caused me to rack up at least 175.00 in overdraft fees when there really should only have been one overdraft fee. I called the bank and was told that a few years back customers were complaining about there smaller transactions being paid like ********** transactions and house payments rejected and not paid.So they notified customers that if there are transactions done over the weekend the bank is going to take the largest transaction first well i never got this notice

Desired Settlement: i would like the bank to credit my account the excess fees that were taken, i would hate to see something like this ruin my relationship with my bank.

Business Response:

I reviewed the above referenced account and found that the activity of "banking day" 6/9/2014 posted from the largest item to the smallest item as the customer stated.  This is the normal practice for posting order.  Since the account did not have sufficient funds to cover all of the activity for that posting date, the account was assessed $175.00 in overdraft fees.  Since we value *** ********'s relationship with TD Bank, we have processed a courtesy adjustment for 4 of the 5 fees.  One $35.00 adjustment was processed on 6/11/2014 and another $105.00 was processed on 6/18/2014.  I have made multiple attempts to reach *** ******** by phone but have been unable to make contact.  If you have any questions or need additional information, please feel free to contact me.

****** *** * ***** ******** *** **** ** * ****** ** ***** ********* **** ********** **** *********** * ** ********** ***** *** ******* ** ***** ** *** *** **** * ** *** *** ****


Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

 

******** ******* ********

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/21/2012 Problems with Product/Service
7/3/2012 Billing/Collection Issues
6/29/2012 Problems with Product/Service
6/27/2012 Problems with Product/Service
1/20/2012 Problems with Product/Service