This business is not BBB accredited.

JPMorgan Chase Credit Card

Find a Location

Phone: (800) 432-3117 View Additional Phone Numbers P.O. Box 15018, Wilmington, DE 19850 http://www.chase.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for JPMorgan Chase Credit Card include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1608 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1608 complaints closed with BBB in last 3 years | 548 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 135
Billing/Collection Issues 576
Delivery Issues 18
Guarantee/Warranty Issues 19
Problems with Product/Service 860
Total Closed Complaints 1608

Customer Reviews Summary Read customer reviews

8 Customer Reviews on JPMorgan Chase Credit Card
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: June 01, 1982 Business started: 01/01/1982
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Delaware Banking Commission
555 E. Loockerman Street, Suite 210, Dover DE 19901
http://banking.delaware.gov/default.shtml
Phone Number: 302-739-4235
Fax Number: (302) 739-2356
Dawn.Hollinger@state.de.us

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Corporation

Business Management
Ms. Lauren Marks, Customer Experience & Controls Mr. Executive Office
Contact Information
Customer Contact: Mr. Executive Office
Business Category

BANKS CREDIT CARDS & PLANS

Service Area
The scope of this report concerns JP Morgan Chase credit card products and services nationwide only.

If your concern is about a Chase Mortgage, please visit the BBB of New Jersey at
http://www.bbb.org/new-jersey/business-reviews/mortgage-brokers/chase-home-finance-in-edison-nj-1003595


If your concern is related to your Banking (checking/savings) account with Chase, please visit the BBB of NY at:
http://www.bbb.org/new-york-city/business-reviews/banks/jpmorgan-chase-co-in-new-york-ny-136/
Alternate Business Names
Chase Credit Card Chase Fraud Detector Chase Identity Protection JP Morgan Chase WaMu Credit Card
Industry Tips
Credit- How to Establish It

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1 Chase Manhattan Plaza

    Wilmington, DE 19801

  • THIS LOCATION IS NOT BBB ACCREDITED

    301 N. Walnut St.

    Wilmington, DE 19801

  • THIS LOCATION IS NOT BBB ACCREDITED

    500 Stanton Christiana Rd. CS/2

    Newark, DE 19713

  • THIS LOCATION IS NOT BBB ACCREDITED

    Executive Office
    9900 Old Katy Road 2nd Floor

    Houston, TX 77055

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15006

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15008

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15018

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15056

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15140

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15153

    Wilmington, DE 19886

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15171

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15218

    Wilmington , DE 19885

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    P.O. Box 15298

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15299

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15325

    Wilmington, DE 19886

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15387

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15389

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15548

    wilmington, DE 19886

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15594

    Wilmington, DE 19886

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15651

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15659

    Wilmington, DE 19886

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15830

    Wilmington, DE 19850

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    P.O. Box 15902

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 17198

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 17200

    Willmington, DE 19885

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 1307

    Des Plaines, IL 60017

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 15134

    Wilmington, DE 19885

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 15153

    Wilmington, DE 19886

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 2058

    Des Plaines, IL 60017

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    10 E Baltimore St

    Baltimore, MD 21202

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    11011 McCormick Rd

    Hunt Valley, MD 21031

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    5341 Ballenger Creek Pike

    Frederick, MD 21703

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    9107 Bennett Creek Blvd

    Frederick, MD 21704

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    PO Box 17140

    Baltimore, MD 21297

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    125 Danbury Rd

    Ridgefield, CT 06877

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    11300 CORNELL PARK DR

    CINCINNATI, OH 45242

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    5200 Pleasant Avenue

    Fairfield, OH 45014

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    8044 MONTGOMERY RD # 555

    CINCINNATI, OH 45236

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    8044 Montgomery Road

    Cincinnati, OH 45236

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    8632 Beechmont Avenue

    Cincinnati, OH 45255

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    400 Lazelle Road, Ste 9, 21, 22, 23, 24

    Columbus, OH 43240

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 E. Broad St..

    Columbus, OH 43271

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    1111 Polaris Parkway, A2

    Columbus, OH 43240

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    1666 Lockbourne Rd.

    Columbus, OH 43207

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    199 Graceland Blvd.

    Columbus, OH 43214

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    2031 W. Henderson Rd.

    Columbus, OH 43220

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    3200 E. Broad St.

    Columbus, OH 43209

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    3233 Cleveland Ave.

    Columbus, OH 43224

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    3250 Tremont Rd.

    Columbus, OH 43221

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    340 S. Cleveland Ave. Bldg. 370

    Westerville, OH 43081

  • THIS LOCATION IS NOT BBB ACCREDITED

    3500 Clime Rd.

    Columbus, OH 43223

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    4056 Main St.

    Hilliard, OH 43026

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    4660 E. Main St.

    Columbus, OH 43213

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    50 W. Wilson Bridge Rd.

    Worthington, OH 43085

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    77 Huber Village Blvd.

    Westerville, OH 43081

  • THIS LOCATION IS NOT BBB ACCREDITED

    833 S. High St.

    Columbus, OH 43206

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    875 N. State St.

    Westerville, OH 43082

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 9001074

    Louisville, KY 40290

  • THIS LOCATION IS NOT BBB ACCREDITED

    8014 Bayberry Road

    Jacksonville, FL 32256

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    3021 Ashland Ter

    Clearwater, FL 33761

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    120 S. LaSalle St.

    Chicago, IL 60603

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    P O Box 100

    Matteson, IL 60443

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    P O Box 100

    Matteson, IL 60443

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    21780 South Cicero

    Matteson, IL 60443

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    PO Box 94014

    Palatine, IL 60094

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    7430 W State St

    Milwaukee, WI 53213

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    303 E Republic Rd

    Springfield, MO 65807

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    303 E Republic Rd

    Springfield, MO 65807

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    303 E Republic Road

    Springfield, MO 65807

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    301 College Main

    College Station, TX 77840

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    303 N Market St

    Brenham, TX 77833

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    2000 Texas Ave.

    College Station, TX 77840

  • THIS LOCATION IS NOT BBB ACCREDITED

    2150 Highway 365

    Nederland, TX 77627

  • THIS LOCATION IS NOT BBB ACCREDITED

    2150 Highway 365

    Nederland, TX 77627

  • THIS LOCATION IS NOT BBB ACCREDITED

    3109 N 16th St

    Orange, TX 77630

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    3109 N 16th St

    Orange, TX 77630

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    350 Dowlen Rd Ste 1

    Beaumont, TX 77706

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    350 Dowlen Rd Ste 1

    Beaumont, TX 77706

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    4997 N Twin City Hwy

    Port Arthur, TX 77642

  • THIS LOCATION IS NOT BBB ACCREDITED

    4997 N Twin City Hwy

    Port Arthur, TX 77642

  • THIS LOCATION IS NOT BBB ACCREDITED

    6025 Eastex Fwy

    Beaumont, TX 77706

  • THIS LOCATION IS NOT BBB ACCREDITED

    6025 Eastex Fwy

    Beaumont, TX 77706

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    995 Washington Blvd

    Beaumont, TX 77705

  • THIS LOCATION IS NOT BBB ACCREDITED

    995 Washington Blvd

    Beaumont, TX 77705

  • THIS LOCATION IS NOT BBB ACCREDITED

    301 College Main

    College Station, TX 77840

  • THIS LOCATION IS NOT BBB ACCREDITED

    303 N Market St

    Brenham, TX 77833

  • THIS LOCATION IS NOT BBB ACCREDITED

    2000 Texas Ave.

    College Station, TX 77840

  • THIS LOCATION IS NOT BBB ACCREDITED

    8620 W Emerald St Ste 190

    Boise, ID 83704

  • THIS LOCATION IS NOT BBB ACCREDITED

    373 N Milwaukee St

    Boise, ID 83704

  • THIS LOCATION IS NOT BBB ACCREDITED

    1850 E Fairview Ave

    Meridian, ID 83642

  • THIS LOCATION IS NOT BBB ACCREDITED

    468 S Rivershore Ln

    Eagle, ID 83616

  • THIS LOCATION IS NOT BBB ACCREDITED

    4900 Johnson Drive

    Pleasanton, CA 94588

  • THIS LOCATION IS NOT BBB ACCREDITED

    4900 Johnson Drive

    Pleasanton, CA 94588

  • THIS LOCATION IS NOT BBB ACCREDITED

    1028 E 2100 S

    Salt Lake City, UT 84106

  • THIS LOCATION IS NOT BBB ACCREDITED

    1028 E 2100 S

    Salt Lake City, UT 84106

  • THIS LOCATION IS NOT BBB ACCREDITED

    1275 N Hill Field Rd

    Layton, UT 84041

  • THIS LOCATION IS NOT BBB ACCREDITED

    1275 N Hill Field Rd

    Layton, UT 84041

  • THIS LOCATION IS NOT BBB ACCREDITED

    1360 Foothill Dr

    Salt Lake City, UT 84108

  • THIS LOCATION IS NOT BBB ACCREDITED

    1360 Foothill Dr

    Salt Lake City, UT 84108

  • THIS LOCATION IS NOT BBB ACCREDITED

    1500 Snow Creek Dr

    Deer Valley, UT 84060

  • THIS LOCATION IS NOT BBB ACCREDITED

    1500 Snow Creek Dr

    Deer Valley, UT 84060

  • THIS LOCATION IS NOT BBB ACCREDITED

    1758 West 5400 South

    Salt Lake City, UT 84118

  • THIS LOCATION IS NOT BBB ACCREDITED

    1758 West 5400 South

    Salt Lake City, UT 84118

  • THIS LOCATION IS NOT BBB ACCREDITED

    1820 West 9000 South

    West Jordan, UT 84088

  • THIS LOCATION IS NOT BBB ACCREDITED

    1820 West 9000 South

    West Jordan, UT 84088

  • THIS LOCATION IS NOT BBB ACCREDITED

    1952 W 5600 S

    Roy, UT 84067

  • THIS LOCATION IS NOT BBB ACCREDITED

    1952 W 5600 S

    Roy, UT 84067

  • THIS LOCATION IS NOT BBB ACCREDITED

    201 S Main St Ste 180

    Salt Lake City, UT 84111

  • THIS LOCATION IS NOT BBB ACCREDITED

    201 S Main St Ste 180

    Salt Lake City, UT 84111

  • THIS LOCATION IS NOT BBB ACCREDITED

    202 12th Street

    Ogden, UT 84404

  • THIS LOCATION IS NOT BBB ACCREDITED

    202 12th Street

    Ogden, UT 84404

  • THIS LOCATION IS NOT BBB ACCREDITED

    310 North University Ave

    Provo, UT 84601

  • THIS LOCATION IS NOT BBB ACCREDITED

    310 North University Ave

    Provo, UT 84601

  • THIS LOCATION IS NOT BBB ACCREDITED

    3215 South Valley St

    Salt Lake City, UT 84109

  • THIS LOCATION IS NOT BBB ACCREDITED

    3215 South Valley St

    Salt Lake City, UT 84109

  • THIS LOCATION IS NOT BBB ACCREDITED

    376 E 400 S # 120

    Salt Lake City, UT 84111

  • THIS LOCATION IS NOT BBB ACCREDITED

    376 E 400 S # 120

    Salt Lake City, UT 84111

  • THIS LOCATION IS NOT BBB ACCREDITED

    3981 South Wasatch Blvd

    Salt Lake City, UT 84124

  • THIS LOCATION IS NOT BBB ACCREDITED

    3981 South Wasatch Blvd

    Salt Lake City, UT 84124

  • THIS LOCATION IS NOT BBB ACCREDITED

    4041 S 700 E

    Murray, UT 84107

  • THIS LOCATION IS NOT BBB ACCREDITED

    4041 S 700 E

    Murray, UT 84107

  • THIS LOCATION IS NOT BBB ACCREDITED

    4091 West 3500 South

    West Valley, UT 84120

  • THIS LOCATION IS NOT BBB ACCREDITED

    4091 West 3500 South

    West Valley, UT 84120

  • THIS LOCATION IS NOT BBB ACCREDITED

    4411 South Harrison Ave

    Uintah, UT 84403

  • THIS LOCATION IS NOT BBB ACCREDITED

    4411 South Harrison Ave

    Uintah, UT 84403

  • THIS LOCATION IS NOT BBB ACCREDITED

    444 North 325 East

    Ogden, UT 84404

  • THIS LOCATION IS NOT BBB ACCREDITED

    444 North 325 East

    Ogden, UT 84404

  • THIS LOCATION IS NOT BBB ACCREDITED

    455 South 500 East

    Salt Lake City, UT 84102

  • THIS LOCATION IS NOT BBB ACCREDITED

    455 South 500 East

    Salt Lake City, UT 84102

  • THIS LOCATION IS NOT BBB ACCREDITED

    5510 South 900 East

    Murray, UT 84117

  • THIS LOCATION IS NOT BBB ACCREDITED

    5510 South 900 East

    Murray, UT 84117

  • THIS LOCATION IS NOT BBB ACCREDITED

    6975 Union Park Ctr Ste 470

    Midvale, UT 84047

  • THIS LOCATION IS NOT BBB ACCREDITED

    6975 Union Park Ctr Ste 470

    Midvale, UT 84047

  • THIS LOCATION IS NOT BBB ACCREDITED

    750 North Main St

    Logan, UT 84321

  • THIS LOCATION IS NOT BBB ACCREDITED

    750 North Main St

    Logan, UT 84321

  • THIS LOCATION IS NOT BBB ACCREDITED

    7850 South 1300 East

    Sandy, UT 84094

  • THIS LOCATION IS NOT BBB ACCREDITED

    7850 South 1300 East

    Sandy, UT 84094

  • THIS LOCATION IS NOT BBB ACCREDITED

    7991 South Redwood Road

    West Jordan, UT 84088

  • THIS LOCATION IS NOT BBB ACCREDITED

    7991 South Redwood Road

    West Jordan, UT 84088

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 57510

    Salt Lake City, UT 84157

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 57510

    Salt Lake City, UT 84157

  • THIS LOCATION IS NOT BBB ACCREDITED

    101 Wellsian Way

    Richland, WA 99352

  • THIS LOCATION IS NOT BBB ACCREDITED

    12005 E Sprague Ave

    Spokane Valley, WA 99206

  • THIS LOCATION IS NOT BBB ACCREDITED

    1206 N 40th Ave

    Yakima, WA 98908

  • THIS LOCATION IS NOT BBB ACCREDITED

    12120 N Division St

    Spokane, WA 99218

  • THIS LOCATION IS NOT BBB ACCREDITED

    15609 E Sprague Ave

    Spokane Valley, WA 99037

  • THIS LOCATION IS NOT BBB ACCREDITED

    200 E 2nd St

    Grandview, WA 98930

  • THIS LOCATION IS NOT BBB ACCREDITED

    201 S Water St

    Ellensburg, WA 98926

  • THIS LOCATION IS NOT BBB ACCREDITED

    203 N Washington Ste 3301

    Spokane, WA 99201

  • THIS LOCATION IS NOT BBB ACCREDITED

    205 N Grand Ave

    Pullman, WA 99163

  • THIS LOCATION IS NOT BBB ACCREDITED

    211 E Yakima Ave Fl 2

    Yakima, WA 98901

  • THIS LOCATION IS NOT BBB ACCREDITED

    2201 Ironwood Place Ste 200

    Post Falls, ID 83854

  • THIS LOCATION IS NOT BBB ACCREDITED

    2215 W Northwest Blvd

    Spokane, WA 99205

  • THIS LOCATION IS NOT BBB ACCREDITED

    2610 E 29th Ave

    Spokane, WA 99223

  • THIS LOCATION IS NOT BBB ACCREDITED

    2701 W Court St

    Pasco, WA 99301

  • THIS LOCATION IS NOT BBB ACCREDITED

    2811 W 10th Ave

    Kennewick, WA 99336

  • THIS LOCATION IS NOT BBB ACCREDITED

    2903 S Grand Blvd

    Spokane, WA 99203

  • THIS LOCATION IS NOT BBB ACCREDITED

    298 S Main St

    Colville, WA 99114

  • THIS LOCATION IS NOT BBB ACCREDITED

    30 S Mission St

    Wenatchee, WA 98801

  • THIS LOCATION IS NOT BBB ACCREDITED

    30 Vista Way

    Kennewick, WA 99336

  • THIS LOCATION IS NOT BBB ACCREDITED

    304 First Street

    Cheney, WA 99004

  • THIS LOCATION IS NOT BBB ACCREDITED

    400 S Thor St

    Spokane, WA 99202

  • THIS LOCATION IS NOT BBB ACCREDITED

    444 Valley Mall Pkwy

    East Wenatchee, WA 98802

  • THIS LOCATION IS NOT BBB ACCREDITED

    505 S Main St

    Colfax, WA 99111

  • THIS LOCATION IS NOT BBB ACCREDITED

    525 E Francis Ave

    Spokane, WA 99208

  • THIS LOCATION IS NOT BBB ACCREDITED

    5505 Summitview Ave

    Yakima, WA 98908

  • THIS LOCATION IS NOT BBB ACCREDITED

    5508 N Division St

    Spokane, WA 99208

  • THIS LOCATION IS NOT BBB ACCREDITED

    560 W Kathleen Ave # A

    Coeur D'Alene, ID 83815

  • THIS LOCATION IS NOT BBB ACCREDITED

    601 W Main Ave Ste 305

    Spokane, WA 99201

  • THIS LOCATION IS NOT BBB ACCREDITED

    711 Jadwin Ave

    Richland, WA 99352

  • THIS LOCATION IS NOT BBB ACCREDITED

    822 W Francis Ave

    Spokane, WA 99205

  • THIS LOCATION IS NOT BBB ACCREDITED

    9604 N Newport Hwy

    Spokane, WA 99218

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 8008

    Spokane, WA 99203

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/25/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I called to get information about chase credit cards ...I Explained to the Csr what I wanted and why. The Csr told me that I was looking for chase Fredom. I applied on line for this credit card. After hitting submit , I rembered that I had not put in the amount in reference to my transfer balance . I called chase immediately to let them know as well. The Csr was rude and very ugly..I asked to speake to a manager who was just as bad.,The manager kept telling me if you're approved you can call back to up your limit. They sent my card ups...and told me to call back when I received it. I called them when I got my card and was told they would have to run my credit again to increase my limit. So they did ...After talking to a manager I was told they would have to run my credit a 3rd time to get me the right card.

Business Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 17, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...

5/24/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was offered a promo offer stating if I used my new Chase Southwest Premier Credit Card account for purchases I would receive a $200 statement credit on my Chase Southwest Premier Credit Card along with $10,000 points for purchases after I spend $500 the first 3 months of having the credit card. I used the credit card to pay for a flight on Southwest and I also spoke with a Southwest Chase representative about the promo and was advised my account would be adjusted once I made the purchase. Instead I was charged a $99 annual fee which I was not aware of until after the 2nd time I called and was told the account would be adjusted with the promo within 7 days. 7 days passed and I called today 4/14/16 and was told I was not on such a promotion. I asked to speak to a supervisor and the call was handled poorly, I was advised I would receive a letter in 10 days with their decision as to whether or not they will honor the original promotion offered . This is unethical business practice and deceptive marketing.

Desired Settlement: I want the promotion as indicated which is the $200 cash back onto my credit account along with the $10,000 points for purchases after $500 is met within the 3 month period. If this can't be resolved I want the $99 annual fee waived and the account closed.

Business Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 22, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

 

Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The request was resolved and honored. Thank you!!

Regards,

 

 

 

 

5/23/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: A few days ago, I came across an offer from another bank (Discover) for a 0.95% APY savings account with a $100 signup bonus. The signup bonus expires at the end of April, so I decided to take advantage of it even though I am currently traveling abroad (I won't be back home on May 11.) The offer required an initial deposit of $15,000, so I initiated an ACH transfer for $15K. When Chase did not permit this, I contacted customer service via secure message, and was told I could do two transactions, one for $10K and another for $5K. I proceeded to arrange this through Chase's online banking. Chase decided the attempt to move money out of their bank was "suspicious", and froze access to all my online banking. They left me a voicemail saying to call them at ************; however, I can't call this number from abroad. After numerous tries, I was able to reach them by calling their credit card department collect. I spent over an hour on the phone and got transferred through five agents, all of whom independently verified my identity, before reaching someone who was able to unlock my account and assured me the transfer would take place as planned. I was unhappy about the way I'd been treated, and I asked that same representative (whose name was "****" but who would not provide further identifying information) for an address to the corporate office so I could submit a complaint about being locked out of my banking while traveling. She said she could not supply such an address and recommended I "Google it". That was Wednesday. It is now Friday. The money has been withdrawn from my Chase account, has not been deposited in my Discover account, and this morning I received a second voicemail making the same demand: That I contact Chase on a number I won't be able to call until I get home on May 12th. I anticipate another round of frustration to have the funds released. They haven't blocked access to online banking this time, but $15K is still missing from my Chase Savings account two days later, and Discover says they have not received any incoming ACH transfer. So at this point, Chase has basically taken a $15K deposit hostage. That means I'm not earning interest on the deposit. It means I'll likely miss out on Discover's $100 signup bonus. But worse, it means Chase is willing to play games with my money and potentially leave me stranded while abroad (on a previous trip, they've blocked access to my credit cards as well, although they have not done that this time around.) My trust in Chase is damaged. I'm considering moving all my accounts to a different bank when I return to the United States. I cannot rely on a bank which arbitrarily cuts me off from my own money every time I travel internationally, and I cannot trust a bank who plays the "fraud" card every time someone tries to move funds from their institution to another one, even after verifying my identity in multiple different ways.

Desired Settlement: I want Chase to release my funds to DiscoverBank, two transactions in the grand total of $15,000.15, immediately. I want Chase to restore my access to all my accounts with them and provide some form of assurance I won't be arbitrarily cut off from my own money without notice and without a way to contact them. I want Chase to implement some way for customers to contact them internationally, or in the alternative warn clients that their products are for use only in the United States. I want Chase to provide customers with a way to contact their corporate office when their systems fail their customers (if I had had that, this complaint might not have been necessary.) And, frankly, I want an apology. While I am in Norway, I can be reached at ***** 1705. Chase is welcome to call me at that number and verify my identity in any way they wish; in the alternative, if they prefer to wait until May 12th when I am back in the US, we can talk then. In the meantime, I expect my funds to be released pronto, either to Discover or back into my savings account with them.

Business Response: This e-mail is to acknowledge receipt of your correspondence from ***** ** ******* * **** ** *********  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer May 17, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at *************** **** *********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase has basically informed me that they're "sorry about the inconvenience", but that they won't do anything about it. They say they will automatically flag a transaction as "potential fraud" if they can't verify the name of the account holder with the recipient bank; however, they admit that they don't give out such private information if another bank asks. In effect, this policy means they will flag as fraudulent ANY attempt to transfer money to a bank account at another institution, by default, until Chase's customers provides proof of ownership to Chase (and in my experience, even after such proof has been provided.)

 

They did promise to look into why their various phone numbers (designated for collect calls from abroad) are not accepting collect calls. And they told me that travel notices need to be called in for my bank accounts separately from my credit card accounts. Other than that, the answer from Chase was basically "this is how we do things. Take it or leave it."

Regards,

 

 

 

5/19/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Chase Visa was offering a promotion in November of 2015. If you referred a friend for their Rapid Rewards Southwest Card, you received 5,000 points and your friend received 50,000 points. I was the friend who was referred. I received an email from my friend with the link for applying for the card along with the promotion. I signed up towards the end of November 2015. The stipulation for receiving the points was that you had to spend at least $2,000 in the first three months of opening the card. I met this requirement and noticed after the three months were up I only had 25,000 points. I called Chase and explained to two different representatives on two separate occasions and each of the ladies agreed that I definitely should've received the 50,000 points. The first lady put in a request and it was denied. The second lady put in a request and it was also denied. I then talked to a supervisor who said the reason they will not grant me the extra 25,000 points was due to the fact that I did not request the 50,000 within the first 90 days of signing up. First of all, my mother was also referred and received the full 50,000 without calling to request it. Secondly, I called just a few days after opening the account to verify the correct points were being allotted to my friend who referred me for the 50,000 promotion and they assured me they were. So was that not enough of a request? This is definitely an issue with Chase and they are very unwilling to help resolve the issue. I contacted Southwest as well and they stated they would gladly accept the extra 25,000, but Chase had to be the ones to issue the points. I have emails proving the date and time I signed up and for what promotion i signed up for and they STILL won't honor it. I am being cheated of a free flight because of this. If a company advertises a promotion and you sign up for it and meet the criteria, you should get the promotion, especially is others get it though the same link.

Desired Settlement: Chase should be required to uphold their promised promotions and reward me my extra 50,000 points. I will never have another card with this company because they are obviously ok with fraudulent advertising and can get away with it.

Business Response: This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 3, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. 

5/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I paid CMS Medicare service with my credit care on June 3,2015, and Medicare said they never received payment. My credit card says they sent in payment. I have been going round and round with both credit care service and medicare since August 2015, when I was double billed. The amount I paid is $314.70 in June 2015. Since then I had to pay another $314.70 s0 that I wouldn't loose my coverage. Credit card says due to the amount of time that has passed they are unable to force the merchant to provide credit to the account. Almost a year I have been calling credit card company and working with medicare to resolve this.Each time credit care company kept saying they paid bill, medicare said they never received payment. I feel, if you pay a bill with credit card they are responsible to see that it is paid. I hope you can help me resolve this.

Desired Settlement: I believe the credit card is at fault and would like my account to be credited $314.50. I have also been working with a manager at Chase Bank. ******** ******* ********* ************ and also ******* *****, Medicare representative, Advanced resolution desk, tel *************

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******1, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do not agree with the response from Chase Card member

service for the following reasons:

4

1.  Chase dropped the ball in my court to go back to Medicareand

give medicare their(chase) authorization of payments,  Why

don't they contact medicare?

 

2.  I  kept trying for at least 3 weeks, and left message for

******* ***** (medicare  resolution desk to call me but received no call.

 

3.  Finally, on April 15, 2016, I called medicare and spoke to

***** ******.  Medicare was not interested in taking the

authrizations of payment by Chase and just referred to to the

letter sent to me by medicare n 2-9-16 stating and I quote:

"medicare records show a credit card charge-back of $314.50

was made on 6-18-15. Due to the charge back the next

CMS-500 medicare notice generated on 7-27-15 was in the

amount of $629.40 for medicare  B premiums for May thru

Nov 2015."

3.  Why doesn't Chase and Medicare get together and resolve

this?   What more can I do?  I'm in limbo and I'm out $14.70.

thank you

I have to correct the amount of money I am out

 

its $314.70 not $14.70.  thank you

Business Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 22, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...

5/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 03/03/2016, Chase bank rebilled me an amount for $1,370.30, which was related to airfare purchase made through Wakanow airlines. The flight was not taken and the merchant credited my account, but now Chase is not honoring the refund. A separate purchase was made through Chase Travel, but that was already corrected by Chase. There were two transactions and Chase is treating them as the same transaction and only refunding one. This is incorrect and needs to be amended. thank you for your time.

Desired Settlement: I am seeking credit to the account for the travel purchase. I am happy to consider compromise given the issue has dragged on for months. I will just like to settle the issue equitably and efficiently as I have been honorable chase customer for years. thank you. I have paid the outstanding balance in full so the effective balance on 13 April 2016 should be $0 (not including late fees, which should also be removed). After correction by Chase, there should be credit to the account.

Business Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 28, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

5/12/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a purse through Amazon.com in January of 2016. I had an electronic gift card and used a credit card for the purchase. I ended up sending the item back and was issued credit on the card and, eventually, the amount was issued back to the Amazon account I had online. I received an email saying this was the case. In the mean time, I ordered a shipment of Capstar pills to try and use up the excess amount on the amazon account. Instead of simply using the excess amount, Amazon charged my credit card, and I now have a disputed amount in the amount of 28.99. I sent in a dispute document with a copy of the email, indicating that the money for the bill was already on the account. Last week, a representative from Amazon contacted me around 2 o'clock on Friday ( I had indicated that I would be unavailable for conversation on the dispute document until 4 PM) and questioned the matter -- as if I was responsible for the matter, because it would be difficult for them to get a refund from the corporation -- even asking if I could return the product -- which was used shortly after receiving the item. Today --Tuesday -- I received another call about this matter around 11 o'clock, which I told them was unacceptable, once on the dispute document and once via phone last Thursday. Furthermore, I have documentation from Amazon that has been sent and I don't see how I can be of further assistance in the matter. In fact, my credit was for $33.45 and this company owes ME money, instead of the other way around.

Desired Settlement: I would like them to take the charge off of my credit card, and I would like them to stop calling me during my work day -- since I have indicated several times that this is unacceptable. I can more than afford the 28.99 -- but out of principal -- this is NOT right. I would also like to cancel my Chase Amazon Card. As for the remaining 4.46 that is on my account -- I am more than glad to disregard that to get this matter straightened out.

Business Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 22, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

5/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have been Chase card holders since before March 2008. Card ending 5311. We pay our full balance every month and always on time. On September 3, 2015 we ordered a Go Cart for our daughters from Max Pro, LLC in the amount of $1,499.65. We started emailing the merchant regarding the concerns we had with the Go-cart 9/15/2015 and continued emailing them with no response 11/27/15. The merchant only provided an online email system, which does not allow for the email to be copied. We started copying what was typed and saving it to a word document to have some type of information trail. Since we were not getting a response from the merchant we decided to start the chargeback process via Chase. We reached out to Chase in late November, early December and were advised we would receive a packet via US mail that would need to be completed and faxed back to the Dispute offices with the Credit Card number listed on each page along with any supporting documentation regarding the merchandise purchased. We completed and faxed over the paperwork to the number provided with the CC number on each page to *************** 12/8/16. Called 12/9/2016 to confirm the paperwork was received, was advised that it takes 48 hours to be received by the disputes department. Being in the CC Merchant Services industry, knew the rules were that the merchant had 30-45 days to respond. At the time of my follow up call and in any of the paperwork provided, it does not say that we would have to call in to see if paperwork was received. It did say that we would not have to pay interest on the amount in question, as stated above we did not carry a balance so that was not done for us. On 1/26/16 we called to follow up on status and were advised at that time that original disputes paperwork was not received in early December and that we would have to refax. This time we printed out a Transaction report and followed up with the Supervisor Damon, right after we refaxed the paperwork. 1/29/16 Disputes representative tried to call merchant received a busy signal and then was able to get the merchant on the phone at her second attempt. The merchant explained that they never received any of the emails we sent and that there was only a 90 day warranty option, but that he would replace whatever needed to be replaced once we emailed his email address **********************. In the call with the merchant I brought up the facts that the product was manufactured in China and that the manual was written in Chinese English dialect, which made no sense, “sparkling plugs” “oil required 2.0L. The sticker on the unit stated to see manual for how to adjust the chain and the manual did not provide that information. Ricardo stated that is says on the site the product is made in China and that MAXPRO, LLC is not responsible for the Manufacturer. The Go Cart does not work and could have killed our daughters. Once the call was complete the representative stated that since more than 60 days had passed since the purchase Chase would not be able to force the merchant to refund the amount of the purchase that we would have to work with the merchant directly. We inquired with the disputes representative why was it only 60 days since being in the Merchant business a cardholder has 6 months from the time of product received/services rendered to dispute a transactions she stated she could not speak to that but 60 days was the max. To add to this was the fact that we did send the paperwork in on time, but since the fax was not received we were penalized for that as well. I stated that we might just cancel the cards and the disputes representative stated she could transfer me to the Cancellations department. The call ended and we reached out to the Customer Service Department, who was shocked at the service and ultimately transferred me to Supervisor **** in your San Antonio, TX offices who advised me to send in a letter to add to the case file showing that the last email sent to the merchant was 11/27/15. This did not change the original outcome above, we were denied the credit. Chase disputes refused to assist us, the cardholder, during this process. Lost the fax which was 15 pages long and even when on the call with the merchant, hearing the conversation as mentioned above, reviewing all the documentation to support our claim provided, was willing to have us cancel the Credit Card than assist us in receiving a credit for a clearly defective product. The Customer Service team at Chase was also shocked at the way we were treated, but were unable to assist us in clearing up the matter since all of the Disputes Services are done in a separate division. It almost seems as though, since we pay off our balance every month, not assisting us gave Chase an advantage in minimizing their credit loss to a cardholder. I would love to let my merchants know to accept CHASE cards so they can only have a 60 day window of chargeback exposure vs. a 6 month window. As a result we may be cancelling our personal and business cards with Chase.

Desired Settlement: We would like Chase to review the decision made and give us all the details as to why they feel that us, the cardholder, were not deserving of any assistance or refund in this matter based on all that was provided, outside of a phone call to the merchant requesting they, MAXPRO, LLC refund the amounts. Also, that Chase would prefer to lose good cardholders for personal and business accounts instead of assisting the cardholder in recovering their funds for a clearly defective product. An explanation as to why on the Merchant side of chargebacks, have 6 months of exposure to accept a chargeback, but with Chase the Carholders only has 60 days to request and possibly be provided chargeback rights.

Business Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 22, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

 

Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I spoke to the Chase executive office last month and after I hung up with them I thought to myself, What was the point of that?? Chase basically told me they could not help with the charge back I submitted etc. I seriously was confused about why they even wanted to talk to me. I will be closing both my personal and business accounts with Chase as I do not want to deal with a bank that does not want to help me the consumer.

Regards,

 

 

 

5/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I got pre-approval letter of a credit card, applied for it. Then received a letter saying they cannot verify my address which i have used for three years and receiving all kinds of Chase statements/offers, including the pre-approval letter and followup letter. I mailed the photocopy my drivers license with address along with my social, as their representitive suggested. But later got another letter (to same address they cannot verify) saying they received it but still cannot verify. I went to a Chase branch asking them to call Credit Card department and verify the information, and was told I should expect another letter with additional information (i was not allowed to talk them directly). I waited for two weeks, and called again. Now they said my case got archived! and there is nothing they can do! Is this some kind of cheesy prank on me???

Desired Settlement: Remove hard pull from my credit report, or issue me a credit card as they said in the pre-approval letter.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 7, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

5/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried to do a balance transfer of my other credit cards to the Chase credit card. I called the day after the transfer and asked about the payment method. A girl said not to worry that it was pending and if not approved could be cancelled or I could call back and cancel the transaction. I called again on 4/7/2016 and spoke to two very rude different people who said that the balance transfers could not be cancelled and I should have read the online disclosure. I said well the first man told me that the transfers were still pending and could take 5-21 business days and I would have to pay both credit card balances (the ones I transferred and the Chase amount ) until they could work out a transfer. I told the man that nobody told me that I would have to pay both and that it would take 5-21 days. The man said well it was on the Internet but it is not. It was not in the disclosure. I asked to speak to the manager who said that there was nothing they could do and I would have to pay both accounts until they decided to work something out and if the transfer did not go through then it would be cancelled but he refused to cancel the transfer. The second man said the system did not allow a cancellation but then stated he would not cancel this. I asked about my account being closed because if it is closed then the transfer would not go through and he refused to close the account and stated there was nothing he could do and refused to cancel the transfer after the first girl said the transfer could be cancelled. If the transfers are pending and may not be approved by Chase and could be cancelled by them, then why can they not cancel the transfer at the request of the customer. Chase did not disclose that I would end up paying both credit cards. If there was a disputed transaction then the amount could be cancelled so why not the balance transfer. I believe that Chase has misled me and unfairly treated me. I would like the balance transfers cancelled and Chase to have to pay the late fees. I went back online after the phone call ended and the cancel transfer button automatically appeared and I was able to cancel all the balance transfers. Because of this issue my blood pressure was raised and I was irate at the misinformation given.

Desired Settlement: Chase needs to issue an apology to me and allow customers to cancel balance transfers as well as their employees reprimanded for their bad customer service.

Business Response: This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 15, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

5/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I applied online for a chase Disney visa and was accepted right away. I called customer service to ask for my card number so that I could purchase my Disney tickets using my new card. I was told very shortly that wasn't possible in a rude manner. I stated the reason I applied for the card was to purchase the tickets and if there was no way to buy the tickets with the card then I needed to close the account or cancel the card order which was placed online less than 5 min. Prior. The rep told me I could have the card rejected. He said he had to read off some terms to me which he did. While he was reading off the terms I asked him how this would affect my credit and he said it would affect my credit. I told him if that was the case, that I did not want to reject the card because I have excellent credit. He told me it was too late and he had already rejected it. I did not give a final approval after he read the terms or the condition. I asked to speak to the supervisor, ******. He confirmed that the rep after reading off the terms should have asked do I want to proceed and he did not. I was told that the call would be reviewed and I requested a manager call me back. A supervisor called me back 7 days later and left a message stating the call was reviewed and I agreed to the terms. I did not. I called back and asked to talk to a manager and was told that I could not speak to the manager and I had no recourse. I requested to listen to the call and I was told I could not do so. I was told I had to have an attorney contact them in order to listen to the call or request a copy of the call transcript. I then requested for a review of the call that I had with the supervisor and was told no. Finally, after much persistence and a heated argument, I was transferred to a suppose it manages voicemail and left a message.

Desired Settlement: I would like to request copies of both calls., with the first customer service rep I spoke to, and the supervisor, ******, I requested to speak to immediately after. It was on the same call. The customer service rep told me the rejection would have a negative affect to my credit report. After he told me that I told him that I didn't want to reject it because I have an outstanding credit rating of over 840. He told me that it was too late he had already done it even after not getting my verbal approval in the end. I want whatever steps need to be taken that are necessary in order for my credit not to be affected by this ordeal. I want the rejection taken off my credit report, if possible. If that can't be done I want the card reopened or whatever it takes so that my credit isn't affected due to this fiasco.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 23, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have received two voicemails from Chase. I have returned them both and on both occasions I got a voicemail. I have not recieved any written or emailed response from Chase. I had requested  transcripts for both calls on that day. One to the right, and the other directly thereafter to the supervisor. I have received neither.

 

 

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my

 

complaint.  For your reference, details of the offer I reviewed appear below.

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

5/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a long dispute with an airline to correct the last name of my son in the ticket I purchased online. Due to the website failures, although I made a correct reservation with correct last name of my son, ticket did not show the name correctly. I emailed the airlines, visited sales office, made multiple calls and explained that this was not my fault. Airlines refused to correct and their responses were contradicting to one another. As I do not receive a service as desired, I called United Chase Mileage explorer card to dispute the transaction. I talked to the manager and explained the situation. However, the disputes department called the business and took their stance - it is company's policy. I explained to Chase again that it was not my fault, it was the result of web failures, however, they rejected to remove the amount in dispute. I had to spend lots of hours preparing documents and faxing it, but I know that it is not going to change the situation, therefore, I am writing here. I understand that Chase can never be like American Express in resolving credit disputes. However, airlines was not able to

Desired Settlement: remove full amount of charge from my account. I want a dispute department manager call me also for causing excessive frustration. If this is not resolved this way, I will have to close my card and go with Delta AMEX card. They resolve any issues immediately.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 12, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Response received from the business in this site does not address the matter at all, after sending them numerous communications. The business did not even consider that that there was bugs in the system of the supplier and did not even consider several email communications which clearly demonstrated inability of the supplier to fix their systems and internal procedures. The business put all fault on me and I am not happy with the results of such investigation. For those who use chase credit cards, I do not recommend making expensive transactions using this card, as they could never can refund to you if something goes wrong with the business.  Never rely on the contract part that says 100% purchase protection - 100% fraud protection. These are mere promises which never work.

 

 

Business Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 26, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

5/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Credit Benefit Services is the administrator of the vehicle damage insurance offered to Chase United Mileage Plus credit card holders. The underwriter is the Indemnity Insurance Company of North America.I rented a BMW passenger vehicle in Germany and had an accident. As soon as I returned to the US I called CBS and was told the BMW model was covered. Then I filed a claim with all supporting documents. In response I was told the BMW model was NOT covered. When I called and complained that I was first told otherwise, they said they would check the phone records. The records must have confirmed what I was told but this time they said the claim was denied because the rental agency also rents performance cars. This model BMW is not a performance car.Nowhere in the insurance program rules is there any mention whatsoever about the nature of the rental agency for there to be insurance company.These circumstances demonstrate a practice of arbitrarily denying claims by reaching for one unsubstantiated reason after another to deny claims.

Desired Settlement: DesiredSettlementID: Other (requires explanation) The charge for damages and transaction fees on my Chase Mileage Plus Credit card should be cancelled.

Business Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 12, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

5/1/2016 Billing/Collection Issues
4/30/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Hello, Im contacting you day because there is a credit card that was opened up under my name that was not me. I have never had a chase card that I used. What happened was my prior roommate stole the credit of me, his best friend, and family members. He would open an account then add his name as an authorized user. Manage the account with out the knowledge of the persons account he opened it under. Then eventually run it up then never pay. Please help, ******

Desired Settlement: Credit report corrected and debt will be assigned to correct person.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

4/29/2016 Billing/Collection Issues
4/29/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Fraudulent payment system. Submitted payment on due date and payment didn't process until next day so they assessed a late charge which they claim could not be waived by system. Spoke with representative ***** ****** in San Antonio Texas on March 29th and informed him I would take further action if late fee not credited. He said there was nothing he could do.

Desired Settlement: Refund $27 late fee back to my credit card.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/29/2016 Problems with Product/Service
4/28/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase Billing. One of my credit card has $-351.40 and I request many a times over the helplines to put it back into my checking account but chase bank is not letting me do it and even i tried myself via my online account but it is creating a lot of problem in me transferring the account back into my checking account. I was supposed to receive my 3rd credit card which is chase amazon visa card and chase bank is not sending me that card even to an extend that the customer service representative told me to close all my bank accounts with Chase and not to bank with chase. Imagine that the helpline representative guides you that and she was extremely rude with me.

Desired Settlement: Take action against the company against their rude and non professional behaviour as they harassed me alot.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/28/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I paid off my balance just like the Chase Freedom customer service reps asked me too. Then after I paid off the total amount and after the amount was $0.00 balance, I receive a interest fees. I contacted the bank and they advised me that was a correct charge. I was never told that there would be any charges once I pay in full. This is a failure in their system. I paid on time and exactly what the reps at the bank told me to pay in order not to get anymore fees.

Desired Settlement: All I am asking, if for Chase bank to remove the extra charges that were assessed. Thanks!

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/27/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I tried closing my credit card that is associated to a military club on Columbus AFB. Chase won't let me without the base's permission. I'm not even stationed there anymore. This should not be the base's decision since it is my money. I want them to close my account and refund me from the point of the request. Here is the response they sent: Dear ****** ** ******, Thank you for contacting Chase about your Air Force Club account ending in 2477. We appreciate your request regarding the closure of your Military Club Private Label credit card account. Due to the unique nature of Military Club Private Label accounts, we're unable to comply with your request without the consent of the military base. Please contact Columbus Base at ************ to request this change. Once we receive consent from the military base, we will be happy to address your request. If you have additional questions regarding your account, please call us at the number listed below. For your convenience, we're available to assist you 24 hours a day. Thank you for doing business with Chase. We thank you and your family for your service to our country and appreciate the ongoing opportunity to assist you. ****** ******* Senior Service Specialist ************** Original Message Follows: ------------------------ I would like to close card number xxxxxxxxxxxxxxx. Thank you.

Desired Settlement: I want to close my account and a refund issued from the point of the request.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/26/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I've been using the Chase issued Amazon credit card since 2011 and I had never been late on payment and I always paid in full using Bank of America's eBill service. Chase removed the eBill support in 2015 and I had since lost the way getting bill notifications as I used to. I was not getting any notification (I choose paperless statement which is more environmental) for months. I tried to still keep track my bill but since I failed to get any notification from Chase, it's real hard to make sure I always get the right statement in time. In Nov 2015 no single bill notification was sent to me and I didn't even realize there was balance on my Chase credit card. So the payment of that month was not made in time. I also didn't get any message via other channel from Chase when my payment was due or late. When I found out the late fee a couple of months after, I immediately paid the balance in full and set up auto payment for the account. In 2016 when I was trying to get a home loan I found there was a late fee charged against my Chase credit card that severely damaged my credit score. I was not able the loan issued because the credit score damage. I contacted Chase but they refused to remove the late payment record even though the late payment was only due to the missing bill statement notification which was not my fault. I feel raged about how Chase treat a loyal customer and not willing to do anything to help its customer on issues that responsibility should be shared by both side.

Desired Settlement: I demand Chase to remove the late payment record on my credit report that severely damaged my credit score. It was fully caused by missed bill delivery and the responsibility should not be taken solely by the customer.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase didn't take any action as I requested in the complaint. 

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/26/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I filed a dispute with Chase regarding a charge from the apple store - I was charged twice for one product. I bought the apple pro iPad with the keyboard and pen. I was charged for the pen twice and received one. IF you look at the details of the dispute you can see the two receipts with one charge of 106.92 the second recipe is 75.60 and 106.92 for the pen again

Desired Settlement: just want my 106.92 plus interest

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 11, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/26/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: *** ***** ****** *** **** **** ****** ****** ** ***** March 7, 2016 CHASE Cardmember services PO BOX 15922 Wilmington, DE 19886-5922 Fax ************ ****** ************ m-f 8 am to 5pm central time Dear To whom it may concern Re: wrong address to send to IRS and a fragile information sent to under my name to incorrect address even though there was a fraud and identity theft alert On April, 2015, I had a credit cards but not only your bank generated two cards but also created a misreport transactions. Unfortunately, your product or service has not performed well or the service was inadequate because there was a fraud and closed all my credit cards after paying in full in 2008. I am disappointed because your company sent a letter to the address without my confirmation even though there is a fraud and alarm IRS with a wrong information; the service was not performed correctly; I was billed the wrong amount; information was not disclosed clearly or was misrepresented. I reported identity theft and disputed two of my credit cards. Originally I had only one card and later somehow there was a new card but I combined both into one. Last year IRS told me that I haven’t reported my income correctly. Then, I went to a branch for a auto loan. While there this case generated an answer for the misreporting. However, I b=never received the report that Chase sent to forgiveness form debt $3400 in **** ** ********** **** *********** NC then IRS asked me about this I used to own a home in NC and *** *** ******* **** ****** ***** ** ****** has been my address. Thus, I asked Chase to send the copy of the form but while they are doing they changed the address of the originally sent document. I didn’t own these card that I got the info from the branch. Due to this mistake I had to pay about $1869 to IRS from my 2015 tax return. I closed my account after paying and never open a new card or used card after disputed following: To resolve the problem, I would appreciate your collaboration to refund my money and clear this incorrect recording from credit reports. I look forward to your reply and a resolution to my problem and will wait until March 20, 2016 before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at ************* ********** ***** **** *** ************

Desired Settlement: refund my lost with an interest, correct the incorrect reporting from my credit reports

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 17, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Chase sent me a letter to communicate

I demand my money to be refunded. ASAP

 

 



Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/26/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Received mail solicitation for credit card offering 50,000 miles for opening account after spending 2,000 dollars in first three months as well as 5,000 mile bonus for adding an additional card member. Three calls to Chase representatives refused to honor their offer for the additional 5,000 miles for the additional cardholder after abiding the requirements outlined in their offer.

Desired Settlement: Add the 5,000 miles to my account as outlined in their offer

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Never received anything from Chase as mentioned in this e-mail message. Matter is not resolved and they have not honored their offer which is clearly stated on the mailing I received from them.

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failed to provide adequate investigation and lack of communication regarding the complaint of a defective/unsafe product purchased with my Chase Visa Card

Desired Settlement: The defect in the fireplace can't be disputed. I submitted a complete time lined report and my words were challenged and found to be untruthful. I have been a Police Officer for 23 years and would take a stand in court defending my report. I want what is rite. Complete assurance of a safe product and compensation for the refurbished "not new" product. I believe further review of my report is in order.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 7, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/25/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am trying to book a hotel using my Chase reward points however their website is not allowing me to redeem the points. I have been trying to book the hotel online everyday for the past five days. Since i could not book the hotel online, I decided to call Chase instead. At this time, I have spoken with 4 different people. Nobody knows why i cannot book it and there is noone else that i can speak to internally with the rewards department who can help me as I have already spoken with 2 department managers. I have spent over an hour talking to multiple people and i am just looking to spend the reward points that i earned in the way that is advertised.

Desired Settlement: I would like someone to call me back so that i can get the hotel that I am interested in booked. Trip details include: Stay: August 12th check in and August 15th Check out Location: Kohala Coast, Hawaii Hotel: Fairmont Orchid I would like to use the 41,736 points in full and pay the balance using my credit card.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 7, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/24/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: While I was away overseas on a business trip, the card did not work and had to contact customer service. during the call my paper billing was switched to paperless billing. I guess the paperless billing was sent but we missed it. I am in process of refinancing my home and becuase of this issue, we are having a hard since Chase reported it delinquent. I called ans requested if the delinquent could be removed since it paid in full and it was an honest mistake. We were refused and left with no explanation other than since we missed it they reported it.

Desired Settlement: Please remove the delinquent report or have it as resolved.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/24/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was sold a southwest air credit card by chase employees. I was offered points incentive which was verbally committed to apply to 2016. It has been applied to 2015 and they will not adjust. I have also filed a complaint with Southwest but they are stating it is a Chase issue. The points are the only reason I signed up and spent considerable time discussing with the sales rep that this would impact my travel need for medical services during 2016 for specialized treatment.

Desired Settlement: I would like the points transferred to 2016 or the points and card cancelled with the ability to re-apply in 2016 with a new card and new offer of 50,000 points

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/22/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We keep getting phone calls saying their from chase to lower our interest rate on our credit cards. When talking to them it didn't seem like they were really from chase.They also knew part of my card number. I called chase and the person I talk to told me it didn't sound like them, but it sounded like he really didn't know either. They won't stop calling my house. This has been going on for a few months at least. Have you heard anything about this. The name that came up was Financial Relief* **************. Thank you

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Payment not received. I sent in a payment to pay my monthly credit card payment in plenty of time to reach them. First class mail only takes 2 to 3 business days not two weeks as the credit card company indicated to me. They will not allow me to send in a copy of the money order I sent so I can prove I did pay it. Now my credit will be messed up because they do not post payments on a timely manner.

Desired Settlement: That I have the chance to prove that I did make the payment in time.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 30, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I WOULD LIKE THEM TO REMOVE A HARD INQUIRY FROM MY EXPERIAN CREDIT REPORT THAT WAS MADE ON 3/19 ... THEY DID NOT FOLLOW MY SECURITY FRAUD FLAG ALERT WHERE THEY HAVE TO CALL AND VERIFY ITS ME THAT IS TRYING TO OPEN AN ACCOUNT.. NOW I AM STUCK WITH A HARD INQUIRY THAT NEEDS TO BE REMOVED

Desired Settlement: DELETE A HARD INQUIRY THAT THEY DID WITHOUT MY KNOWLEDGE

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 30, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
they haven't removed the unauthorized credit inquiry... i need them to remove it like they said they would ...

 

Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
Desired Outcome:
PLEASE REMOVE HARD UNAUTHORIZED CREDIT INQUIRY THAT IT'S HURTING MY CREDIT ...

 

 

Business Response: This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 9, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Approximately March 14th I applied for a business credit card from Chase card services. I applied using only my business information and EIN. Immediately after I submitted the application I called in to verify that only my EIN would be considered and was reassured that would that would be the case. I have a personal bank account with Chase and wanted to make sure they did not pull account details from my personal account. I received a negative decision notification dated 3/17/16 that listed information from my personal credit report. I did not provide nor did I authorize Chase to check my personal credit. On 3/22/16 I called in to the Chase lending services department and spoke with Kyle. He was completely unhelpful and only recited policy to me in which he stated that was not allowed to remove the inquiry from my credit report because a check of one’s personal credit was required to obtain a business credit card. I reiterated to him that I did not provide nor did I authorize Chase to pull my personal credit report. This is the last chance I will provide Chase card services with the opportunity to remove the fraudulent inquiry from my personal credit report all bureaus it was pulled from before I file a lawsuit for damages. The Chase website did not state that a personal guarantee was required in order to obtain a business credit card and this is false advertising.

Desired Settlement: I want the inquiry immediately deleted from my credit record at Transunion, Equifax, & Experian and not further reporting of it.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It would be impossible for the company to have responded to me on May 4, 2016 since that date is in the future. 

Regards,

 

 

 

Business Response: This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 26, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

4/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: JP MORGAN CHASE CLEARLY STATES IN THEIR CONTRACT WITH YOU, AND ON THEIR WEBSITE THAT YOUR ACCOUNT IS PROTECTED FROM FRAUD. THIS IS A FALSE STATEMENT. MY ACCOUNT WAS ILLEGALLY CHARGED BY AN OUTSIDE 3RD PARTY COMPANY. THE AMOUNT WAS LARGE. I CALLED CHASE RIGHT AWAY TO DISPUTE THE CHARGE AND I WAS TOLD RIGHT AWAY THAT MY ACCOUNT WOULD BE CREDITED WITHIN 12 HOURS. FINE, I WILL KEEP USING MY ACCOUNT THE WAY I NORMALLY WOULD. WELL 48 HOURS LATER AND NO MONEY. I CALLED THE CUSTOMER SERVICE NUMBER AND THEY STATED THAT IT WAS BECAUSE THE CLAIM REQUIRED FURTHER REVIEW AND NO TO EXPECT TO HEAR ANYTHING FOR 30 DAYS!!!!!! THIS IS A CLEAR BREACH OF CONTACT, FALSE ADVERTISEMENT TO LURE IN UNSUSPECTING CUSTOMERS.

Desired Settlement: SEND THEM BACK THEIR UNAUTHORIZED CHARGE AND CREDIT MY ACCOUNT

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/22/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I applied for a Southwest Rewards Premier Visa card towards the end of November of 2015 in order to receive 50,000 bonus points for Southwest Airlines. I was approved and on my first statement cycle, I met the requirements to earn the promotional points. The statement in the advertising said, "To qualify for your bonus points, you must make Purchases totaling $2,000 or more during the first 3 months from account opening. Please allow 6 to 8 weeks for bonus points to post to your Rapid Rewards account." I spent the required dollar amount within the first statement cycle which ended on the 27th of December 2015. I made the purchases in the time frame I did because of the statement saying "please allow 6-8 weeks for bonus points to post to your Rapid Rewards account." On the 27th of December 2015, the points were transferred within the same business day to Southwest Airlines and into my Rapid Rewards account. Because of this time frame being significantly outside the stated 6-8 week time frame, the promotional 50,000 bonus points did not post in the 2016 calendar year like it should have in order to be counted towards my companion status. Had I had known that it would/could have hit the exact same day, I obviously would have not spent the required amount in their first statement cycle. I have talked to Chase and Southwest and each says it's the others fault and neither can give me a satisfactory result.

Desired Settlement: I want the points I was awarded on December 27th, 2015 (without ever having made a payment to the account) for this promotion to be credited to the 2016 calendar year, and hence would grant me Companion status that I have earned based on the time frames I was given for when the points would be awarded.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response we received from Chase is unacceptable to us.  We were told by the company that they are not wrong about anything, and that in fact all of their advertising is accurate.  ***** *******, told me that after "talking to his marketing team" that they feel their add does not mislead a customer into believing that it will take 6-8 weeks to receive the promotional award.  The ad STILL CLEARLY states that we are to allow 6-8 weeks for the points to be awarded.  ***** said that the statement is not anywhere on their advertisements.  I told him that he was lying to me as I was able to pull up the same ad that we responded to in November which clearly states that we are to wait 6-8 weeks to receive the awarded points.  He countered by saying that points are applied to the calendar year in which they are earned.  Based on that statement, any NORMAL consumer is lead to believe that the time frame for the points to be applied/awarded to the Rapid Rewards account would be the 6-8 week time frame given in the Ad.  NO WHERE in the advertisement does it state that points are awarded based on the statement ending date in which the spending requirement is met. 

I now understand that this may be how it works, but I counter with 2 points.  1) When you receive your card, you are not told what your statement closing date is.  Therefore you are NOT able to pace your spending so that it is awarded in the calendar year you want it to be awarded in.  While this may not be a big deal to some people, to those of us using the cards for the promotion, it ABSOLUTELY matters. In my case, I would not have applied for the credit card when I did.  2) Had I been told that the points are awarded on the statement end date of which you meet the requirements to earn promotional points, and not to expect 6-8 weeks, I would have done my spending during the second billing statement so as to be awarded the points during the 2016 calendar year. Because of this misinformation and the lack of details given to us at the time of application, we were denied our Companion status with SouthWest Airlines.  

 

Clearly these ads misstate and misleads customers through overly vague language describing when you should expect to receive your awards and counts on customers knowing something (actual timeline for when points are posted) that we are not told in ads, not terms and conditions that accompany the advertisement.

 

I will be satisfied with no less than either being awarded enough QUALIFYING points (of which we need 43,000) to earn companion status for my Rapid Rewards account or Chase working out something with SouthWest Airlines where they grant me companion status due to the fact that we were mislead by false advertisements from BOTH companies.

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted Chase to apply for the Chase Freedom card for a balance transfer. The first question asked was the transfer amount. I informed the agent $10,250.00. The agent pulled my credit report and informed me I was approved. I just received notice that I was approved for less than half of the requested amount. None of this was mentioned. I would nor have continued if it were not the full amount. I contacted Chase upon receipt of the letter regarding the lower amount and was told they could apply for an increase in credit amount but they would have to pull it a second time due to their error and incorrect information. I will likely incur interest charges on my old card as it was supposed to be closed before this issue will be resolved. My credit score will be taking a hit as well due to the incompetence or perhaps intentional misinformation of their employee.

Desired Settlement: I would like a correction to my credit report and an extension of the zero interest terms due to interest accrued on the initial balance.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

4/21/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 9/1/2015, a charge for $95 (annual fee) was added to my Chase United credit card account balance. I had (and continue to have) an existing balance on the account at a promotional interest rate of 0%. Between 9/1/2015 and 9/3/2015, I called Chase to confirm what I needed to do to avoid paying interest every month on the $95 charge. The customer representative instructed me to pay my minimum payment plus $95. On 9/3/2015, I paid $245 ($149 minimum payment plus $96 to cover the annual fee and interest on that fee between 9/1/2015 and 9/3/2015). The terms in my statement from that billing month ("because we apply payments in excess of your minimum payment first to higher rate balances") confirm what was done should have prevented any additional interest after 9/3/2015. However, Chase proceeded to charge me around $1.30 each month until now. The total interest will be around $10 after I make another additional payment (beyond my current minimum payment) today. I should not have been charged this amount. I spent 20-30 minutes speaking with ******* (representative located in FL) and ****** (supervisor located in MO), from Chase, on 03/30/2016. ******* said she could do nothing. ****** offered to credit $4.08 but not the full amount.

Desired Settlement: I would like a refund for the ~$10 in interest that should not have been charged. If $4.08 was credited, I would like the remaining $6.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been a customer of chase bank for nearly four years. Last month, they close all of my credit card account without any notification. Until today (nearly two months passed), I didn't get any response from chase bank. When I try to get in touch with them, my call always cannot be directed to correct department to solve problems. I always pay my credit cards in time. Today, I still have a credit balance in my account (they own me money).

Desired Settlement: Give me a explanation why the close all of my credit cards. Re-open all of my credit cards which have been closed.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In November 2015, I received a call that there was fraudulent activity on my credit card from Chase. I closed the account and later reviewed other charges after a friend alerted me of involvement with a fraudulent company that we both had used. I called in January to file a dispute for these charges that were occurring twice monthly starting in August through November, when my account was closed. I was receiving emails that they were continuing to try to charge that account and they were ignoring my responses telling them to close whatever account they thought they had with me and to cease pulling payments from my account (the fraudulent company). The Chase representative that I originally spoke with was initially friendly and helpful, but then began grilling me as if I was the one to blame for the disputed charges. She stated that she could only claim 90 days worth of disputed charges (because it's my own fault that I did not seek retribution sooner, apparently). She started with the August charges and went through October, totaling a little over $600. She said these would be credited to me and only removed if they found that the charges were not fraudulent and they would give me notice. This was on January 20th, 2016. March 6, 2016, I receive correspondence that they are removing those dollars from my account. When I call today to find out what they could have possible received from the other company to reverse those charges, she tells me that it's actually because of a 120 day rule. When I asked for a supervisor, it was explained to me that they can only go back 120 days, and that since the charges began in August, they could not start the claim in the middle of the transactions so instead of just doing September through December, they could do nothing. Because of THEIR rules of not starting a claim in the midst of charges, I cannot get any of them back. They did not dispute that it was fraud, just that the timing was not acceptable. Let me break this down. I have hundreds of dollars of charges in August, and under a hundred for September, October, and November. I made the call in January. The first rep in January told me there was a 90 day rule, so she would only be able to claim my August, September and October charges. Fine. A month and a half later, I get correspondence that none of it can be returned to me because it started in August and they cannot refund me from September going forward instead because "they just don't do that". I'd rather have some of my money back that was taken FRAUDULENTLY than $0. Give me September through November, then. These charges only stopped because I had to close my account. They did not stop taking these payments even though I had requested the account close. They even continued to try to take these payments until I finally made this claim with Chase and their attempts ceased. Chase did not argue that these charges were fraudulent. They will not refund it because they created some loophole in the month and a half from my first call. I want my money that was taken without my consent that Chase has not argued is fraudulent. What kind of banking establishment am I working with if I am not protected against fraudulent charges? I should also mention the friend who also had these issues was completely refunded by her credit card company. Perhaps I should stop using a checking account with Chase, rely on credit cards, and bank elsewhere knowing that I am protected.

Desired Settlement: I want the $615 kept in my account for the fraudulent charges. No one has said that they are not fraudulent, my claim is valid, and there is no reason to take that money back out.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 21, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/21/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 3/16/16 I went online to pay my last months statement balance of $28.53 for my Chase Amazon Visa card and had a balance close to $100 so scheduled a payment of $30.00 to be paid on 3/18/16. When I submitted a payment I noticed immediately that the payment was schedule for the same day 3/16/16. I clicked the blue cancel payment button online in the payments options but it gave me a error message and would not go through, so I immediately called Chase Amazon customer service phone number on the back of my Chase Amazon Visa (1-800-247-4080) at 5:03 am and spoke with a customer service Rep. but I do not remember the girls name and asked her to cancel the payment on 3/16/16 for $30 and I would resubmit the payment for 3/18/16 for $30.00 she said she cancelled it. I asked her for a confirmation e-mail and she said she could not send me one. I then after the call resubmitted the payment of $30.00 post-dated for 3/18/16. The next day on 3/17/16 the payment of $30.00 from Chase Amazon Visa went through and caused a -$10.00 balance in my account and caused my ready reserve to kick in costing me extra. I called Chase Amazon on 3/18/16 at 1:45pm and complained about the payment going through and messing up my checking account and asked them to pay for it and also to cancel the pending payment of $30.00 I had resubmitted for 3/18/16 and the woman I spoke said she could not help and asked if I wanted to speak with the supervisor and I did and he told me the same thing and when I said then you are making me pay for their mistakes he would not say anything and then I got mad and started cursing at him for refusing to do anything and he hung-up.

Desired Settlement: I want my $30 back and any negative fees associated with Chase putting through a payment they said and I demanded be cancelled immediately but was not cancelled and screwed up my checking account.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In August of 2014 I opened a United MileagePlus Credit Card. I was told that if I spent $1,000 in the first three months my account was open I would receive 30,000 bonus miles. I successfully did this and never received the 30,000 bonus miles. When I inquired with Chase I was told that I needed to spend $2,000 in the first three months to receive 50,000 bonus miles. This is incorrect and Chase has never credited me with the bonus miles they offered me to open an account.

Desired Settlement: Credit of bonus miles due.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To whom this may concern, On May of 2015 I received a notification that my credit limit had been decreased from $16,300 to $7000 due to excessive utilization of credit. I have been a customer since 2013 and would like to request that my account be reevaluated and my credit limit be re-established. I understand that this is standard procedure when you believe a customer has become a risky borrower but allow me to point out a few thing. • I have been a loyal customer for quite some time. In fact, I hold another credit card, a checking account and a Mortgage loan with you. • I have never defaulted on my payments, I might have been late once or twice and I am not enrolled in autopay, mitigating the risk of default. • I had major life changing events in late 2014 and 2015 that caused me to utilize my credit cards more than usual. In the fall of 2014 I moved to France for 4 months I used my card heavily because of the convenience of no fees overseas. In February of 2015 I accepted a job offer from the Export Import Bank of the United States and did preparations to move to Washington DC. I was also admitted to the Johns Hopkins University to complete my MS and MBA. I also got engage in 2014 and had to make wedding expenses. These events caused my changing patters to change but they do not reflect my usual spending patterns that are best reflected in previous years. Overall I consider myself a well-rounded person and highly responsible. I am pursuing a higher degree and have a respectful job as well as financial stability with two properties. • I am an employee of the Export Import Bank of the United States and have high job security as a federal employee. • Reducing my credit limit will impact my credit score and cripple my ability to finance much else. Since I purchased my first home in 2009 and my second home in 2011 I have always had a credit score of around 700 and now it has decreased to less than 600 as a result of the decision to cut down my limit on various credit cards. I encourage you to evaluate me as a customer and not as a number. My credit score and % of revolving debt does not define who I am and you have ample experience with me to be able to determine if I am truly a liability to your company. Furthermore, if you are concern is that I will default on my account with you I offer you the following. If you reestablish my credit limit of $16,300, I can pay of 2/3 of my balance leaving me at 30% utilization of credit. Then you can block my card so that I cannot use anymore of the credit and you can reinstate my card once you feel I am no longer a risky borrower. All I ask if that you reinstate my available credit so that it does not impact negatively on my credit score and history. I will be paying of 2/3 of my debt in all my credit cards and with the credit limit reestablished I can start bringing my credit score back up again. Now that I am living in DC I plan on purchasing a home in the upcoming years and I would like to consider chase of my mortgage lender. Note: I am submitting this request via the better business bureau because I attempted to contact Chase directly via secured message and the representative that responded my message was unable to help. She offered to run my credit to see if I qualified for a credit increase which leads me to believe she ignored my original message completely. Running my credit again will further hurt my credit score and I am not trying to have my limit increased by conventional ways, I am requesting for you to reconsider my credit limit decrease decision and reinstate my previous available credit. Thank you, ******** ****

Desired Settlement: I ask that you reestablish my credit limit of $16,300. I will pay of 2/3 of my balance leaving me at 30% utilization of credit (of the current limit). Then you can block my card so that I cannot use anymore of the credit and you can reinstate my card once you feel I am no longer a risky borrower.

Business Response: This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 13, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

4/18/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a letter in the mail, which I have, that advertised $100 cash back if I spend $500 or more in each calendar month, starting July 1, 2015 through December 31, 2015. I spend the required monies and now chase says I am not eligible because this is for new customers only, which it does not state on this letter. I have the letter addressed to me, with my last four digits of my account number, saying I am eligible for a bonus: $100 cash back.

Desired Settlement: Because of this offer, I spent over $1,500.00, so I want a credit of $1,500.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 1, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company sent me my monthly statement showing my total balance was 4029.92. I paid the full amount off on time. I have now been sent a new statement showing an interest payment of 62.23 due. I called Slate to dispute the bill and was told the interest accrues daily and I own the additional amount. The statement only showed me owing 4029.92 which I paid in full. I believe the credit card company is taking advantage of me. I should only be responsible for the amount on the statement.

Desired Settlement: Since I paid the full amount on the statement I should not owe Slate Chase anything.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern, I have been a Chase customer for over 10 years. I’ve been very satisfied with our relationship until now. I would like to express my concern with the customer service and quality in which my credit card dispute ( $371.86) was handled and resolved. I originally placed an order with Samsung and under certain circumstances I had it returned back to them via FedEx during the shipping process. After waiting a couple of weeks and being affirmed by them that a credit would be issued I placed a dispute over the transaction. You were quick to respond with issuing a temporary credit to my account pending an investigation. This is when all sorts of problems began to arise. I received a letter from you stating that the merchant confirmed the item was sent to me and claimed that I received it. After I belatedly responded to your request, I sent a copy of the tracking shipment that showed the order being returned to the merchant and I stated that a credit was promised. Pending further investigation from your credit dispute department you had the audacity to send me a letter to apologize that the merchant had not promise a credit and you debited the temporary credit. This is when I had to get involved and after multiple tedious calls ( about 5 hours spent on the phone) with Samsung and Chase, I had to learn the only reason Samsung did not release the credit back to my account was because I opened a dispute with you and all that had to be done was for the dispute to be lifted. I was wondering how I was able to resolve this and the personnel at the disputing department could not. After this was figured out I had to wait an additional 2 weeks before my issue was resolved; in which I kept calling Chase and Samsung to make sure the dispute was in fact lifted. I understand that this must have been a communication issue between you and Samsung but I strongly believe this to be unacceptable given that the dispute was opened in November 2015 and resolved in March 2016 due to my persistence. In addition, I would like to inform you that given the circumstances I plan to terminate all of my accounts I have with you and would have had in the future. If I’m indeed a valued customer like you claim that I’m you are welcome to comtact me.

Desired Settlement: I would like to be contacted and possibly compensated for my time spent fixing the issue which should have been resolved by your disputing department.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I appreciate that Chase took their time to respond but the fact that I was not compensated for my time resolving this dispute dissapoints me. I will most likely terminate my relationship with Chase due to this error. I'm more than happy if they are willing to contact me and decide what a fair compensation is.

Regards,

 

 

 

4/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have mailed this bank many letters to try to resolve the debt I owe them because it is ruining my credit report. It shows I have delinquent accounts. Why are they ignoring me? I addressed the letters to the Wilmington, DE address.

Desired Settlement: For them to respond to the letters I have mailed them about how to bring my account from the negative back into the positive.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 7, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After closing credit card they put on another charge for $93.15..I did not use this card for this .And they said it was from AMAZON.I called AMAZON AND THEY SAID no.How can they use my bank account for payment when I did not issue this payment? It does not have a reason or where it came from?

Desired Settlement: Put back in my checking account

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 2, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/17/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a Marriott credit card with this offer: *********************************************************offer-details-FEB16 In my email offer, it states there is an $85 annual fee. On the website & email, it never states when the annual fee is charged. On account opening, or in one year ("annually"). ************************************************************************ In several places there is a + sign next to the $85 fee. Usually, this indicates there is additional information available. However, this "+" does not correspond to anything on the website or email. Even on the pricing page, it only states an annual fee. ***************************************************************************** I would never have signed up for this particular offer, if it had been clear that the $85 "annual" fee was charged on account opening. Other credit cards are more transparent. Usually, the offer states "$__ introductory fee, $__annual fee". The Marriott Chase Credit Card introductory offer is lacking transparency as to when the annual fee will be charged.

Desired Settlement: Refund $85 introductory fee.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 30, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

4/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My identity was stolen in 2011 and multiple credit accounts were opened with Chase Bank in 2013. I took action upon being made aware of the fraudulent accounts opened in my name. I have disputed the credit accounts with Chase and the credit bureaus multiple times to no avail. Chase has been sent a copy of the police report, a notarized affidavit of identity theft, and multiple other identifying documents proving it was not me that opened the accounts. Chase has refused to provide me with any details on the accounts, any documents bearing my signature, or taken any substantive measures to correct this error on my credit report. I have supplied Chase with all documentation they have asked for in regards to proving these fraudulent accounts and they have refused to reasonably investigate the accounts and remove them from the credit bureaus.

Desired Settlement: I would like the accounts removed from my credit reports, and my name and any other identifying information removed from Chase Bank or any associated businesses under the JP Morgan Chase name. My next course of action is to file suit in my local small claims court and seek a judgement for the damages and removal of these accounts from my credit report.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 24, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase has yet again to verify that the accounts are mine.  I was provided with digital copies of the credit card applications and the 3 final statements on the accounts, which do not reflect an accurate address.  I have filed suit against Chase to clear up this matter.

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 11, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: CHASE BANK HAS ALLOWED A FRAUDULENT PERSON TO OBTAIN MY CREDIT CARD ENDING IN 0654 BY OVERNIGHT DELIVERY TO THEIR ADDRESS IN CALIFORNIA. CHASE BANK ALLOWED THIS PERSON TO CALL AND CHANGE MY SECURITY PASSWORD ON MY ACCOUNTS. CHASE BANK ALLOWED THIS PERSON TO REMOVE MY AUTHORIZED USER FROM MY ACCOUNT. CHASE BANK ALLOWED THIS FRAUDULENT PERSON TO OPEN TWO (2) CHECKING ACCOUNTS IN MY NAME, ONE (1) WAS SHUTDOWN THAT WAS OPENED APPROXIMATELY IN 2008; AND THE SECOND ONE WAS OPENED IN FEBRUARY OR MARCH 2016 AFTER I HAD THE FIRST ONE SHUTDOWN. CHASE BANK CONTINUES TO ALLOW THIS FRAUD PERSON TO INTERFERR WITH MY ACCOUNT AND NOT ALLOW ME TO ACTIVATE MY CREDIT CARD THAT I RECEIVED FROM CHASE BANK. CHASE BANK CONTINUES TO TREAT ME AS IF I AM THE CRIMINAL/FRAUD PERSON WHEN I RECEIVED MY CREDIT CARDS AND TRIED TO ACTIVATE THEM NOT KNOWING THAT THE FRAUD PERSON CHANGED THE PASSWORD ON MY ACCOUNT WITHOUT MY KNOWLEDGE WHEN IN FACT I SPENT OVER 3 VERY LONG HOURS ON THE TELEPHONE WITH ********* IN THE CUSTOMER PROTECTION GROUP SETTING UP MY ACCOUNT PASSWORD AND TWO (2) SECURITY QUESTIONS TO ENSURE THAT THIS TYPE OF SITUATION WOULD BE STOPPED. I WAS ASSURED BY ********* THAT CHASE BANK WOULD BLOCK MY NAME AND SOCIAL SECURITY NUMBER FROM BEING USED IN THE STATE OF CALIFORNIA, AND THEY LIED. THE FRAUD PERSON IN CALIFORNIA WAS STILL ABLE TO MANIPULATE CHASE BANK AND GET THROUGH THEIR FRAUD DEPARTMENT, CHANGE MY PASSWORD ON THE ACCOUNTS, CHANGE MY SECURITY QUESTIONS AND NOW I HAVE THREE (3) CREDIT CARDS I RECEIVED THAT I CANNOT ACTIVATE BECAUSE CHASE BANK HAS ALLOWED THE FRAUD PERSON'S PASSWORD ON THE ACCOUNT TO BLOCK ME WHEN I AM THE REAL **** ****** WITH THE CREDIT CARDS IN MY POSSESSION. I PLACED A FRAUD ALERT ON MY CREDIT REPORTS WHICH CLEARLY INDICATE THE TELEPHONE NUMBERS TO CALL ME ON TO ENSURE THAT CHASE BANK WAS SPEAKING TO THE CORRECT PERSON. INSTEAD, CHASE BANK ALLOWED THIS FRAUD PERSON TO PROVIDE THEM WITH A TELEPHONE NUMBER FOR CALIFORNIA ENDING IN 6905 ON THE ACCOUNT. WHEN CALLED ON MY FRAUD ALERT TELEPHONE NUMBERS CHASE BANK TREATED ME AS IF I HAD TO CONTINUE TO PROVE WHO I WAS WHEN THEY WERE SPEAKING TO ME DIRECTLY AFTER I VERIFIED ALL SECURITY QUESTIONS ON MY ACCOUNT AND PASSED ALL OF THE FRAUD QUESTIONS AND THE CUSTOMER PROTECTION GROUP QUESTIONS THAT I WAS ASKED BY *********. AFTER ALL THIS VERIFICATION, CHASE BANK ALLOWED THIS FRAUD PERSON TO NOT ONLY CHANGE MY ADDRESS ON MY ACCOUNT, CHASE BANK OVERNIGHTED THIS FRAUD PERSON MY CREDIT CARD THAT THE FRAUD PERSON DID USE THE SAME DAY THAT I ACTUALLY RECEIVED MY NEW CREDIT CARD IN THE MAIL. CHASE BANK HAS HANDLED THIS MATTER INAPPROPRIATELY, UNPROFESSIONALLY, AND CHASE BANK CONTINUES TO ALLOW THIS FRAUD PERSON TO ACCESS MY NAME, SOCIAL SECURITY NUMBER AND ACCOUNT AND THEY MAY BE EVEN USING THE ACCOUNT NOW WHILE I AM FILING THIS COMPLAINT AGAINST CHASE BANK. I HAVE NO IDEA; HOWEVER, I AM MAKING THESE COMPLAINTS WITH THE HOPES THAT CHASE BANK WILL UNDERSTAND THE SEVERITY OF THIS MATTER AND STOP THIS PERSON FROM DOING THIS AND RECTIFY THE MATTER IMMEDIATELY. PLEASE SEE MY LETTER ATTACHED TO CHASE BANK REGARDING MY DEEP CONCERNS HERE REGARDING THEIR FINANCIAL INSTITUTION, THEIR SECURITY, AND THE CONTINUING INABILITY TO SEND ME MY CREDIT CARD AND ALLOWING ME TO ACTIVATE IT ACCORDINGLY; WITHOUT CONSTANTLY ALLOWING THE FRAUD PERSON TO CHANGE MY PASSWORD AND STOP ME FROM ACCESSING MY ACCOUNT. I WANT CHASE BANK TO CHANGE MY PASSWORD BACK TO WHAT WAS AS DISCUSSED WITH ********* (SEE LETTER FOR DETAILS); AND ALLOW ME TO USE MY CREDIT CARD ACCOUNT WITHOUT THESE CONSTANT FRAUD ATTEMPT ISSUES BY THIS PERSON IN CALIFORNIA. INSTEAD, I AM STUCK WITH THREE (3) CREDIT CARDS FOR ONE (1) ACCOUNT THAT I CANNOT ACTIVATE ANY OF THE CREDIT CARDS IN MY POSSESSION.

Desired Settlement: I WANT THE FOLLOWING CREDIT CARDS SHUTDOWN AND TERMINATED IMMEDIATELY IF THE FRAUD PERSON HAS ACCESS TO ANY OF THESE CREDIT CARD NUMBERS; AND MY REPLACEMENT CARD SENT TO ME AND MY AUTHORIZED USER WITH THE PASSWORD, AND SECURITY QUESTIONS IN MY LETTER ATTACHED ACTIVATED ON MY ACCOUNT IMMEDIATELY; AND THE TELEPHONE NUMBER ENDING IN 6905 REMOVED INDEFINATELY OFF MY ACCOUNT AND NEVER ACCEPTED ANY LONGER FROM THIS FRAUD PERSON SHOULD THEY TRY TO ATTEMPT CONTACTING CHASE BANK AGAIN. THE CREDIT CARD NUMBERS ARE PROVIDED ON MY LETTER ATTACHED.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 30, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Dear Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I spoke with **** ***** and he advised me to go in person to JPMorgan Chase Bank with two (2) pieces of identification; but he did not tell me what to do after that. Do I let them make copies of the identification and they call him to advise that they have the copies or  do I call him while I am there or what is it that I do? Mr. ***** was very evasive, very unfriendly, and not concerning that I felt that he was treating me like a fraudlent person when in fact this bank allowed someone to open credit cards in my name, they sent credit cards to a completely different address without my permission, and they additionally allowed the same exact person to open two (2) checking accounts in my name as well; and yet I am the one helping them do their jobs but they are not trying to take responsibility for their negligence. Again, I need to know how to proceed once I take my two (2) pieces of identification into a JPMorgan Chase Branch????

Regards,

 

 

 

Business Response: This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 6, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

4/14/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have had my Chase card for a while now and with a perfect payment record. Last year my husband lost his job and payments started to get harder to meet. Besides our financial hardship, I kept an open communiction with Chase and tried to meet the payments. Minimum payment skyrocketed, and I tried with no luck to negotiate a lower interest. I paid $100 and kept Chase aware that I wanted to continue paying and my credit card not to be closed. To my surprise, my Chase card was closed two weeks ago. After several calls I was told that there was nothing I could do even if I paid the amount that was past due. The customer service was a horrible and frustrating experience. I want my credit card open again. The process of closing it was deceitful and cruel and I was never warned this would happen. I had the same situation with Citi card and they were understanding and worked with me for a solution. I did not ignore Chase and showed good faith that I wanted to continue my relationship with Chase. I have had a checking/savings account with Chase for years.

Desired Settlement: I want my credit card open again.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 30, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase did not offer any opportunity for me to keep my credit card nor accepted wrong doing. After reviewing ALL Chase BBB cases I noticed they NEVER do offer alternatives to help the client. I will pursue a reasonable alternative to close my debt with them, if they do not offer a favorable solution, I will pursue legal advice.

Regards,

 

 

 

Business Response: This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 14, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

4/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company sent me my monthly statement showing my total balance was 11674.06 I paid the full amount off on time. I have now been sent a new statement showing an interest payment of 172.98 due. I called Slate to dispute the bill and was told the interest accrues daily and I own the additional amount. The statement only showed me owing 11674.06 which I paid in full. I believe the credit card company is taking advantage of me. I should only be responsible for the amount on the statement.

Desired Settlement: Show my account paid in full.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly witou.

4/10/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My complaint: I have been a long time customer with Chase Bank. I paid the balance in full before the due date. I received a notice that I had to pay interest charged. My complaint is why. The customer service told me the interest had to be paid. Why? There is no balance. I was also told that the interest rate was high because I was late with a payment in 2011. 5 years ago. This is an unfair practice. This is wrong.

Desired Settlement: The interest should not be charged to my account. It's the principle.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/10/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I paid off my credit card and closed my account in January 2016. The credit card company is still sending me bills collecting interest on my "0" balance. I call Chase and they said it was a residual interest charge. When I asked if this is the only balance I had to pay they said that after this residual balance I will have to pay more residual balances. I think this is outrageous because this account has been closed for almost 2 months. this bank charges are unfair and unjust.

Desired Settlement: I do not consider a payment is justified and will only settle if my account is completely erase from JP Morgan Chase's data bank and no payment will be required now or in the future.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 14, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: in December of 2007 I open a credit count account with Chase Bank (Chase Reward). Currently the credit limit on the card is $4,500. When I open the credit card I received a check which I was told then that I could for purchases. I make use of one of the check and deposited it into my wife's checking account in December of 2007. The interest rate on my card was 5.29% and to my utmost surprise today when I was looking at my statemen I realised that Chase has been changing me additional 5.29% for the $2,000 check that I wrote to my wife claiming that it was a balance transfer. To my knowledge balance transfer is when you transfer a balance of another credit card and consolidate it onto another card. Iwas never told by Chase that making use of the check which is the same as withdrawing cash from the credit account is a balance transfer. I'm been assessed 2 different 5.24% on my credit account, 1 for the balance transfer and 1 for the credit card balance which brings the total assessed fee every month on my account to 10.48%. This is deceptive and wrong for a bank to prey using this tactics on a consumer. I feel this should have been disclosed to me when the credit account was open that using the check means that it would be classified as balance transfer.

Desired Settlement: I want chase to refund me all the Balance transfers fees that was assessed on my account from 2007 to date and hence forth remove the balance transfer charge from my credit account as I was not made aware that Chase classify using a credit card checks as balance transfer.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 23, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The individual that was assigned my case attached some disclosures that were not the disclosures that I got when I opened the account and the one attached did not reference the bank charging me 10% interest on my balance. Chase Bank NA is notorious with various deceptive ways of dealing with consumer. I feel that I was decieved with the wrong information when I got the card and I have been paying 2 seperate APR on my card. Dues to this I reject the decision made by the bank.

 

 

Business Response: This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 23, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

4/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: For my Slate and Freedom accounts, Freedom ends in 4007 and Slate ends in 1962. Both cards have security blocks on them. I already confirmed that this was me who opened the account. I had been a victim of identity theft before but these cards check out and it was me making the purchases on this account. I have missed two flights and am stranded now because they blocked my account. They are not giving me any reason why and I am at a loss.

Desired Settlement: Please permanently unblock these cards and keep this account active. Thank you!

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

4/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had applied and was approved for a Chase Sapphire Credit card through an online Chase promotion in early July 2015. The promotion stated that I needed to spend $4000 within the first 3 months of owning the card to earn the introductory offer of 50,000 points. Upon meeting that criteria I noticed on my account that I only received 40,000 points. I contacted Chase by phone and by written request (twice) to ask for the additional 10,000 points and they refused to credit my account stating that I was approved for the card before the promotion started. This is not true. One of the many original links of the promotion that they pay bloggers to report and advertise can be found here: http://thepointsguy.com/2015/06/top-10-card-offers-june-2015/ I believe this to be untrue because there is documentation (that I have shown them) from their advertisers promoting this program earlier in june (it is mentioned in the advertiser's disclaimer on the same page that Chase specifically pays them to advertise). The most recent letter declined my appeal stating that the promotion started in october 2015 which is also completely untrue because in my initial phone call they said that the promotion started in mid-july after I was approved.

Desired Settlement: I would like the original 50,000 points credited to my Chase Sapphire account as was advertised a month before I applied for the card. This is clearly a bait-and-switch situation where I answered an ad and was not given the product that I signed up for. Furthermore, the company has denied that the promotion existed even as I have provided many forms of written proof as evidence that they advertised the promotion before I even applied.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 28, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

4/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a billing statement from chase in the amount of $6621.05 which I paid in full plus additional funds to cover purchases made after statement date for a total of $7580.66 so at that point common sense would tell you I should have been paid in full. However when I get my next months statement of only $484.24 of which $84.54 of it was interest charge I am upset. If I’m paid in full how can you charge any interest at all. Keep in mind I was only required to pay $6621.05 to have it paid in full and I paid $7580.66. This interest charge is unjust and just plain wrong. This caused an argument/fight with your representative which also led to closing the account. I had been an excellent customer since 2007 and now my account is closed with a dispute on the interest due.

Desired Settlement: I would like the interest charged removed or refunded. My account reopened with a $30 credit for my inconvenience and injustice done to me.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 30, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

4/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried to order a pair of shoes on Saturday 2/27 and kept receiving an error message. On Monday, I checked my account and discovered that there were 9 charges pending totaling about $1,200. I contacted Chase and the rep told me he would notate my account but I would have to contact Finish Line first. He said that if the order did not go through they could process the claim and refund my money within 24 hours. After speaking with Finish Line, I called Chase back. I got a rep on the phone who was very nasty and then after the claim was processed told me that they had to close out my card, even though my card was in my possession. So, that left me with literally about $4.00 in my pocket, with no way to pay my bills that are due.

Desired Settlement: I am not sure what you all's protocol is, but to inconvenience a customer to this extent is absolutely crazy. And to not notify a customer that by processing the claim, their debit card will be deactivated until AFTER the claim is process is ridiculous!

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 14, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

A member from the Chase team did not address my issues nor my concerns. She only made numerous excuses for why it took 2 days, 2 of my lunch breaks from work, and 2 2 hour calls to accomplish absolutely nothing.

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/7/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After speaking to ****** the manager and a couple of other associates they could not come to the conclusion of closing my account I wanted to pay what I owe with the return of the late fees and pay off what I owe. This company is playing slick and saying a late fee take a couple of days to go back onto the account reason being they charge for every single day that they have the account open. If I wait to or 3 days for a late fee of 25 dollars I would have to pay almost 10 dollars in interest.

Desired Settlement: For us to get our original close date for this account and as well get the late fees off of our account as they have charged enough on the credit cards of interest.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/7/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I applied for a Marriott Rewards Credit Card through J.P. Morgan Chase. The offer online stated that you can receive 70,000 bonus points after spending $2,000, and a free 1 night stay at a category 1-4 hotel after account approval. After applying, the system matched me with a bonus of 50,000 bonus points after spending $2,000 and no free night stay. I called into customer service and informed them that the mistake had been made, and they told me that I could only request a change after I spend the required amount. I called in and requested the wrong offer (because I thought I could only request current offers), and the marketing department declined my request saying that it "could not be matched to my account." I am sick and tired of dealing with customer service. They failed to send me my card via express (so I could use it on a business trip) MULTIPLE times. I have been contacted by their security services MULTIPLE times because they believe my account has been hacked, when really it's just me trying to get my credit card delivered before I fly to my next destination.

Desired Settlement: I want my 70,000 bonus points, and a free night stay at a category (1-4) hotel after account approval. I don't want compensation or remediation for any of my time spent, I literally JUST want what I signed up for without having to wait 3 weeks for their Marketing "Experts" to play a matching game. I also took a screenshot (today) of the offer on Marriott's website....it's still there. You can view it here: ***********************************************************************************************************

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 21, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/7/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am writing in regards to my JP MORGAN CC account I am disputing a charge based on a mistake made by JP Morgan chase. The credit card was issued to me without any problems, and I was using the card during November through December. On Jan 7, 2016 I attempted to make a charge and was denied. I called the CC company and spoke to a representative in detail about the account, at which time he told me the account was thought to be fraudulent and closed. We went through several charges, I verified information and I assured him all the charges were indeed mine and no security breech was made. I was in fact the person who opened the account and it was not fraudulent. However, he advised me that he was unable to reopen the account and it was now in the hands of the fraud department. He anticipated it would take a few days to reopen. However, it took over 2 weeks, during which it was admitted to be a mistake on the part of the fraud department and reopened with a new account number. Due to this negligence on the part of the fraud department and the mistake made; the charge made to Indigo Airlines on Dec 30, 2015 of $610 for airline tickets in India was cancelled and fees charged to me of $272. When we made the initial charge an email was sent to us stating they reserved the right to “confirm the CC transaction made ---is indeed genuine” . On January 11, 2016 the Indigo Airlines attempted to verify the card was valid, but was unable to verify it due to the account being closed, thus cancelled the tickets, and an email was sent stating. I HAD TO REBOOK THE TICKETS USING ANOTHER CREDIT CARD THAT SAME DAY AT A HIGHER COST ($42 MORE) AS MY ENTIRE TRIP INDIA WAS PENDING ON THAT TRIP. I DO NOT FEEL I AM RESPONSIBLE FOR THE $272 DOLLARS THE AIRLINE CHARGED FOR THE CANCELLATION THAT WAS MADE DUE TO THE INABILITY TO CONFIRM THE CC ON JAN 11, 2016. IN FACT, I HAD TO PAY EVEN MORE FOR THE AIRLINE TICKETS DUE TO THIS AND JP MORGAN SHOULD COVER THE EXTRA $42 I INCURRED, HOWEVER I AM NOT ASKING FOR THIS BUT A REFUND OF THE $272 I have attempted to rectify this both via phone and emai, to no avail. I am asking JP MORGAN to refund this money as this is both unfair and unjust. This is my 8th encounter trying to rectify this situation. This is clearly due to a mistake made by JP MORGAN, had the account not been cancelled, the tickets would not have been cancelled and their would be no fees. I have 5 Documents email and PDF's from INDIGO clearly outlining the above events.

Desired Settlement: Need a Refund of the $272

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I applied for a Chase Sapphire cc and the bank declined claiming that Experian told them I opened too many cc in the last two years. I only have 6 credit cards open (4 store cards-Macy, Lord and Taylor, Costco and Amazon) and 2 regular cards (one Citi Bank and one Capital One) I ALWAYS pay all my bills in full and have no payment due and a perfect score.

Desired Settlement: I want to get this credit card with all its benefits

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 10, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The  cc company told me they did not approve my application as I opened too many cc in the last two years (namely 6)

First of all I do not think 6 cc is a lot and anyway I closed some store cc I was not using. I have a perfect score as I pay all my bills in time and in full. There was no reason for them to deny my application.

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 1, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/7/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I cannot get a credit from Chase for a Hoverboard 360 because I have not returned the product. It is not possible to reach Hoverboard by phone or by computer. It is not possible to return the item because shippers will not transport the product -- which has been known to spontaneously explode. I have the copy from UPS and USPS.

Desired Settlement: I believe that I should receive a credit. I am willing to ship the product if Hoverboard will tell me how. Chase policy of "No Return, No credit" should not apply if it is not possible to return the item.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 14, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/5/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On or about December 2015 Chase mailed me a IRS form 1099C(Cancellation of debt) in the letter Chase advised me that they were cancelling my debt because Chase failed to make an attempt to collect the debt. I was more then willing to work wth Chase to settle this debt yet they made no attempt, when I called they had no record of the account so they were unable to resolve the debt. As they made absolutely no attempt to collect the debt, although I was will to pay it, I do not see why they feel they can issue a 1099C and charge off the debt to hard working tax payers.

Desired Settlement: Cancel the 1099C and work with me to resolve this debt in a mutually beneficial manner.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

4/4/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was charged $177 of interest on 2/10/16 at the close of my statement. On 2/19/16, I paid my balance in full of $11,078. Now on 3/10/16, I was charged $47 in interest. All other credit cards I have and I thought all worked this way you are charged interest on the balance at the close of your statement. I want this finance charge credited to me.

Desired Settlement: adjust the $47 and some change in interest

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 17, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

4/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 3/10/2016 I received a paper mailer from Chase Cardmember Services PO Box 15299 Wilmington, DE 19850-5299 telling me that my a credit had been made to my account. I was happy to receive this information but not happy about the medium through which it was delivered to me. On 3/16/2016 I called **** ******** ** ***** ** *********** and he told me I could not opt-out of paper correspondence from the credit/dispute department at Chase. The year is 2016. A company like Chase can afford to support paperless workflows and is an irresponsible corporate citizen until it does so.

Desired Settlement: Stop sending paper mail to me. Instead, use EMAIL. THAT IS "ELECTRONIC MAIL".

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 18, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase decline to change their policy with regard to using paper correspondence.

Regards,

 

 

 

4/4/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been a satisfied Chase customer for a long time. Recently, there was a late payment incurred on my credit report for a missed payment for Jan 2015, which reported as a Feb 2015 late payment. This issue occurred because a booking keeping service that I hired to pay my bills, failed to submit a payment to Chase, while at the same time sending me a month end statement that showed Chase had been paid. Hence I was not aware of the missed payment. I paid the account soon as the delinquency was brought to my attention. I called Chase to ask them to remove the late after I explained the situation to them. They told me to gather proof to document the error and fax it to Chase so that they could review the information and remove the 30 day late payment from the credit report. I not only sent them the letter from the book keeping service, but I also sent them a copies of my Wells Fargo bank statements, which showed I had over $235,000 in my bank account at the time of the missed payment. Much to my surprise Chase responded back to me stating that this was my mistake and no adjustments would be made since this was not a bank error. Additionally, another AMEX bill of mine had fallen behind on the same date due to the bookkeeper's error, and AMEX was more than willing to remove the late payment when I presented my case.,

Desired Settlement: This issue has plummeted my previously perfect credit score and has kept me from refinancing my $1.5 million mortgage. I am once again requesting Chase to remove the late payment from my credit report given I have provided them all the documents they had requested .

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 17, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[I authorize Chase to share any information regarding this issue with the BBB.  Chase  has again failed to remove the late payment from my credit report and has offered no solutions on this issue. I am not accepting their response and want this complaint to show as an unresolved complaint and note that I will take the up with the Consumer Financial Protection Bureau next  ]

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 7 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/31/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Applied for a Chase SLATE credit card for the 0% APR 60 days transfer perk. I was told on the phone "oh, we cant do a transfer into your bank account until 90 days after opening". This was not on ANY terms and conditions. The CSR had her manager on the phone and they both looked at the agreement and agreed that it wasnt stated on the terms and conditions, however they said "it's an internal security measure" and promptly disconnected the call. I called earlier in the day and was told i would be able to accomplish my transfer once i setup a bank account, which i did and called back,,, then i was told i cant until 90 days, which is outside the 0% APR introductory period.

Desired Settlement: I was the remaining credit transferred to the bank account in order to use that 0% APR to pay off other small loans with higher interest rate.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 8 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

3/30/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received very poor customer service from American Airlines regarding a dispute over a trip that was interrupted in December 2015, through no fault of mine. When they twice refused to issue even a partial refund, I disputed the charge with Chase. Chase sided with American Airlines, claiming AA had "proven" that the traveler did not have "proper documents" to complete the trip. That is false, which I pointed out. Chase then changed their story, citing AA's "policy" as the reason for refusing to do a chargeback. This is ridiculous. AA did not deliver the service they were supposed to provide, and Chase is supposed to protect me from merchants who don't deliver. American Airlines "policy" is not my concern, and no excuse for not completing the chargeback. I purchased an airfare, not a lottery ticket. If Chase is willing to throw away an over 10-year business relationship over a matter of $489, so be it, but I am giving them one last chance to make things right.

Desired Settlement: Remove one of the airfares I purchased on December 3, 2015 from my bill ($979.34). I would also be willing to accept a half refund ($489.67), since it was only the return portion of the round trip that could not be completed.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 10, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

3/29/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After closing the credit card account with the company three times and receiving confirmation that the account is closed, I have still received bills related to the account which was closed and investigated for fraud. This company continues to confirm the account is closed yet they still send me bills that are due.

Desired Settlement: I would like to ensure that this will not affect my credit score and assurance that the account is closed and nothing is due by me.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

3/29/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I called them to pay-off a credit card and payed the amount that was quoted to me over the phone.3 weeks later I received a statement claiming I owed them 29.75 interest.I was never told there might be more interest charges.I contacted them and was told too bad I need to pay it.

Desired Settlement: Since I was not told of more interest charges I shouldnt have to pay any thing.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

3/29/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We opened up the Southwest Chase credit card. It was a promotion of $200 off your first statement. You apply for the credit card and your proof. I have the paperwork that states that. Chase will not honor what was on the website that you want your Allers off the bill. It's in black-and-white you open the credit card your first bill is two -$200 and it shows you a breakdown. Chase will not honor it and I wanted to be honored it on the website when I open the credit card. It's bullshit ever ties me what they have on the website minus the $200 off your first bill.,

Desired Settlement: I want my $200 off my bill that I was told I was and was on their website.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 11, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

3/27/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On November 4, 2016 we contacted JP Morgan Chase Bank via telephone at to perform diligence on several credit cards we were considering to segregate some personal and business expenses. The focus of our conversation was specific to the Ritz Carlton Rewards credit card we were favoring over the alternative options. During this telephone conversation, the specific question was asked, “when applying for your card, can the Ritz Carlton Reward number of my spouse be used if I am the applicant.” The answer not only was “yes”, the agent also called her supervisor to double check the answer to which that answer was corroborated as accurate. As a majority of the credit cards are under my name, we made the determination to proceed in applying for the Ritz Carlton Visa credit card, where my wife was approved and we paid the $395 fee. As a part of the application, we added my name as a secondary cardholder as 99% of the transactions would eventually be made on my card. Upon receipt of the card in the mail we noticed that the Ritz Carlton Rewards number on *****’s card was not the membership number we had provided during the application process and on my card, they had all together left off a number. We promptly contacted Chase’s customer service where we were moved pillar to post as they clearly did not have an answer for why this was. As the holidays came, we delayed our return correspondence with Chase until recently when we emailed them to get to the root of the issue at hand. We received a phone call from a ***** ****** at Chase’s Executive Office (************) shortly after who was on a fact finding mission to determine what Chase could do to remedy the situation. You could tell ***** was very limited in his power and largely reading from a book of policy and procedures. ***** explained that it was Chase’s policy that the Ritz Carlton Rewards membership number had to match the primary applicant’s name. This of course was complete falsehood and ran contrary against the information that Chase had previously provided us, which obviously preceded the good faith we put into Chase prior to giving them $395 for an annual fee, along with affecting *****’s credit score. *****’ focus was more on playing the role of detective and less of customer service agent. He immediately informed me that he would need several days to a week to research their database of calls to see if my comments were honest and correct. Right then and there I knew I had made a horrible decision extending additional business to Chase. Personally I have been a customer of Chase since 2003, and professionally I have coordinated real estate development loans in excess of $100mm with Chase since 2006. Instead of focusing on my long-term relationship with Chase, ***** was more focus on a finger-pointing exercise to discern if I was “being honest” with him. The message Chase was spending over such a trivial request was mind blowing when all they needed to do is say, "were sorry about that Mr. ******, and we see here you've been a customer of ours for 14 years and we want to apologize for any inconvenience this may have caused you and we intend to fix our error." Nope. Instead I was greeted by a follow-up letter in the mail where I was told that ***** had finalized his discovery process and that they refused to do the right thing, and therefore if I wanted my own Chase Ritz Carlton Rewards credit card, I would need to apply for it myself. The level of ineptness in that statement is incalculable. Immediately I called my local Chase loan representative and put a $31.65 million construction loan on hold on the grounds that I WILL NOT DO BUSINESS WITH ANY ORGANIZATION THAT IS DISHONEST WITH ME. It's all about principal with me. I have been clear with my demands of Chase all along, and I will not capitulate until Chase stands behind their now-determined false claims. At no cost to Chase, we asked them to ensure that the Ritz Carlton Rewards membership number we provided them that belong to ******* R. ****** be placed on the account. It is complete semantics that *****, the legal spouse of *******, was the primary applicant on the card (and truth be told, if they would have just been honest with us all along, we would have had ******* be the applicant). ***** and ******* are married, share a household, file a joint tax return, and share all finances, including all credit cards. If you were to pull a credit report, you would note that every card that ******* and ***** have on their individual credit reports have the other individual listed as a secondary cardholder.

Desired Settlement: Stand behind the information (accurate or not) that your customer service representatives give your prospective customers. Focus on the big picture and don't jerk around your customers when they call to remedy an issue your organization clearly caused. I am a busy executive and do not have time to get into a heated debate with a "Lead Management Specialist" who has absolutely no power to right his company's wrongs. I need Chase to honor the claims they made to my wife and I and should they not want to do so, we need to discuss being reimbursed our annual fee, having our credit report expunged (as cancellng this card will have a material effect on Laura's credit report). I will proceed to legal measures and cease all future business relations with Chase. Amazing to think the millions in loan fees and interest I have given Chase over the years, and in return they can't even remedy a mistake that has zero cost to them. Chase should know better that class action lawsuits often commence when one individual feels wronged and they seek out evidence that they are not alone in the false claims. Do the right thing Chase and correct your mistake so we can all move on with our lives.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 14, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Here was what JPM Chase did to address the complaint:

(1) The very person I complained about in my response to the BBB (***** ******) was assigned to address the BBB complaint!  He called me and leaves a very generic voicemail sending the clear message that the bulk number of complaints they receive, that I was just another complaint that they wanted to sweep under the rug.  I have to tell you, I was part spellbound, part shocked that a company could have such little regard towards the BBB process, that they actually assigned my complaint to the same exact person that the complaint referenced!

(2) In addition to the poor form they had with the telephone call, they then sent a letter that has a subject line in bold that reads "Our previous decision remains unchanged".  They then go on to say "after reviewing the account, I found we have previously responded to your wife regarding the issue.... enclosed is the letter."  This is where I am scratching my head asking myself if these people are indeed this dense.  The entire reason I contacted the BBB is because of that very letter they sent me.

(3) They round out the letter by saying "because the phone conversation you had with us was prior to opening the account, we are unable to confirm any information that was provided during that call."  Again, that was the exact complaint that I had from the beginning.  I rehashed exactly what was said, and I would expect that since they cannot prove to the contrary, that they would take their customer's word for it after a 13+ year relationship.

 

What amazes me about these big banks is their level of narcissism.  They've lost focus on what the main pillars of customer service and relationships are about.  I sit here and I have spent hours upon hours trying to remediate their problem, and instead of them being constructive and pushing for a middle ground resolution with a long-time customer, instead, they drop back and punt and continue to waste my time and your time.   At this point, I don't care to be a customer of theirs any more - both personally and professionally.  Since it sounds as if they are not willing to stand by their word and remain unethical (just as they were leading up to the Great Recession), I am going to request that they (i) refund my $395 annual fee that I was unscrupulously lured into, and (ii) see that our credit report reflects that we are closing this account on the grounds that they gave false information to us while opening the account.

 

I am terminating my business lending relationship with them - which brings in millions in loan fees annually as well.  As I represent several developers in the Pac NW, there is no way I would allow my clients to also be cheated like Chase has cheated me.  And to think - it would cost them $0 to fix the problem.  It truly is head scratching.... all because they state that they can't confirm something.  Good riddance Chase!  And please let Chase know that I will now pursue the issue with Ritz Carlton, who historically has a much better record in customer service.  

 

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 7, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I spoke with Chase in January because I was not getting the emails when my credit card payment was due. They walked me through setting that up. Again in February, the email did not come and I was charged a late fee and interest charges because I was not getting payment due emails. They told me one thing and another thing happened, when I called back again they walked me through setting up the email and said it was not set up correctly last month.

Desired Settlement: Late fee waived.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

3/26/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been charged twice for an item that I returned to amazon.com. It was in the amount of $106.89. A refund was issued, and I was originally given said refund. Chase has since redacted that and charged me again for the same amount. So I have been charged $213.78 for an item that I returned to the seller. I have been talking to them for over a month now, and each time they say I have been refunded. I recently asked for a paper statement and received it, indicating that I was indeed charged $106.89 on December 5th, 2015. I have a current statement indicating an adjust (charge) of $106.89 on January 13th, 2016. They refuse to remove the charges, and I want it dealt with. I can not keep leaving my work and home responsibilities to deal with chase.

Desired Settlement: I want to be refunded with interest for the shortcomings of chase.com.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

3/26/2016 Billing/Collection Issues
3/25/2016 Billing/Collection Issues
3/25/2016 Billing/Collection Issues
3/24/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I spoke to 3 different people at Chase. It was concluded that there had been fraud on my credit card. The last person I spoke to was a supervisor named Jen Morris. She told me that Chase would rush me a new card and that I should receive tomorrow. I then asked her if they could extend my reward calendar by a few days, because I wouldn't be able to use my card today or tomorrow for purchases. She repeatedly said no, that they couldn't extend it and to call back after the 3 months of purchase making was up. I told her I needed to speak to someone higher up and she refused. I told her that Chase had wasted my time on the phone... I had to speak to 3 different people and was on the phone for about 1 hour. She didn't care. I asked her for her name, she was hesitant to give to me. I asked her to spell it. She did so very fast and I had to ask her 3 times to repeat.

Desired Settlement: I would like Chase to extend my reward benefit by a few days.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/24/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I Opened a dispuite against Apple Since they deliver none working item and missing parts I called today to check the status I been Told that since i did they closed it I asked why no one called me she said they don't need to and then she said they did which is a completely a lie she asked me to send a latter which i did and i called they said closed again apple didn't answer me or them . they didn't even started to fight it they just never did nothing with it .

Desired Settlement: I am asking to open a full Dispuite and fight it with apple to obtain credit

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 3, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

3/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have called Chase at least three times about the constant, near-daily stream of mail I get from them advertising credit card and insurance offers. Each time I've called, I've made myself very clear that I do not want to bank with them, and I absolutely do not want more mail from them. Reason for complaint, specifically: * "This" refers to all of the mail I get from Chase. - This is a huge waste of paper. - This is a waste of the tax dollars going to mail-carriers. - This is a breach of my personal security as anyone who steals mail that is from them and intended for me can register for a credit card under MY NAME using the information provided in the letter. Then, they can spend all the money they want, and I will be stuck with the bill and a horrid credit score. - There have been a number of days where I've received multiple letters from them at once, thereby increasing the aforementioned risk. There is no telling, in fact, whether or not a piece of my Chase mail has been stolen.

Desired Settlement: More than anything, I want them to leave me alone. I absolutely refuse to bank with Chase and never will. I am angry enough to press charges for a cash settlement, and have, in fact, warned them over the phone that I would do so if I received more mail from them. I feel that a cash settlement is appropriate for what I see as harassment and the endangering of my identity. I have gone through the proper channels, already. And, that has been to no avail. I'm fed up, and want compensation.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 24, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been a credit card customer for several years with Chase. Recently I have had a lot of hardships and am trying to work with credit card companies to lower my rates. Chase was the worst one I dealt with. First, the customer service agent snapped at me and told me I called the wrong number. Then, she transferred me to someone who answered speaking a different language that I did not understand. I then asked to lower my 29% interest rate, which is a ridiculously high interest rate to begin with. I've been a good customer for several years. I asked to lower the rate and the agent I spoke to was not willing to do anything to help lower my rate. I have never had such a horrible customer service experience.

Desired Settlement: Lower interest rate.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 1, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/23/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This account was charged off 8/12. Shortly after I started to receive collection letters from several different collection agencies. Although Chase had sold the debt they continued to report my account 90 days late from 8/12 to 4/15. I paid the account in full and was told that they would remove the account from my credit report. As of 2/22/16 the account is reflecting on my credit as a paid charge off with numerous 90 day lates.

Desired Settlement: I would like Chase to fulfill their end of the agreement which was to remove this account from my credit report and removed their erroneous 90 day lates that they reported for years!

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

3/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase sent me 3 invitations to apply for United credit card saying that I will be given 50,000 mile as bonus after I spend $2,000 in the 1st 3 month. However, after I did that, Chase sent me a post card telling me I am not eligible for the promotion since I have the credit card within 2 years. I see this is a bait and switch practice to lure me getting the credit card and deny me for the bonus.

Desired Settlement: Issue me a new card with the bonus that was promised in the promotional mail.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 3, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase only offered an  apology for this matter. No real remedy action is done,  e.g.  issue me the bonus stated in the promotional mail. This is not an acceptable business practice. 

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

3/22/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I called 2/10/2016 to close my Chase Ink Business Acct and they did not close---I was bounced around after calling again 2/22/2016. they assured me this time it is closed but still showing $95 fee for renewing card. I asked for credit, they say I am not responsible for fee but still showing on acct. I do not want this card and will not pay $95 renewal fee. I do not want this to affect my credit if I don't pay this renewal fee---they assured me it wont but since the $95 is still on my bill I am concerned that it will and the payment is due 3/3/2016

Desired Settlement: Credit $95 immediately---show "0" balance on account

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/19/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have a Chase customer since 2004 and made my monthly payments on time every month. On January 16, 2016 I called Chase for my payoff amount and I was told the amount due to pay off my card balance. I immediately paid my balance off in full. Two weeks later I received a bill for interest charges for purchases I didn't make. I called Chase and they will not credit my account for the interest charges. How can they charge you interest when there is a zero balance? And furthermore, they told me what my balance was so I made they requested. It was never mentioned that I will have to pay additional interest fees (for a non purchase item). I am requesting for Chase Freedom to refund me the amount of $33.02. Thank you.

Desired Settlement: I feel Chase should send me a refund check or credit my account before the due date of 03/03/16 in the amount of $33.02.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 25, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase processed the transaction without my knowledge. Went to chase bank located @ 11310 Chimney Rock Houston, TX 77035, ask teller ***** for a cash advance of $850.00 ***** stated the machine wasnt reading my card due to strip on the back was kind of worn. ***** asked if I had been having any issues with the card being read, I advised ***** no. After trying numerous times she stepped away from the counter, never stated why but she stepped away. When she came back she stated her an co-worker **** where trying to manually process the cash advance but the machine used to manually enter transactions wasnt reading my name only the card number. The machine only made an imprint of my card number not my name, she stated they needed my name as well as card number. ***** stated she couldnt process the tranaction and to try using the atm inside the bank location, which will allow me to take out the amount Im requesting. I tried using the amt as she recommended but the atm wouldnt allow me to take out the amt I requested due to my cards atm limit is $300 a day; which is why I chose a cash advance in the first place. I left chase right before they closed, preceeded to my destination, while in route I received a mobile alert from my bank of a $852.50 withdrawal that posted to my account from Chase Bank. I immediately contacted Chase spoke with ****, advised him of what transpired while I was in the bank, **** asked if I came in the bank or thru the drive thru, I advised I came in the bank and that one one teller was open which was *****. **** placed me on hold to verify with *****, stated they remember me and what happened, **** stated they processed the cash advance transaction but wasnt able to imprint a copy of my name only the card number so they reversed the cash advance. I stated they money is not back in my account. **** stated to contact my bank theres nothing they can do. I stated they will cancel my card/account #, I have funds on it. Went back to bank **** refused a receipt of proof of reversal

Desired Settlement: I want my money, $850 back on my card asap, and some form of corrective action for the Chase employess ***** and ****. They processed the transaction after she stated she didnt. This situation caused financial hardship that I would not have experienced if it were not for their actions. They couldve at least been honest, apologized, advised of what happened and how they could resolve the issue. On the phone **** was rude and didnt provide a turn around time for resolution and disconnected my call

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Received call from Chase today inquiring charges on my Mariott Rewards Card. Result card had been compromised. Informed new card would be sent out. However, was told I could no longer get a second card in my name. I travel extensively for my profession. My husband is in Global Construction. We have always had two cards in my name and one in his name. I asked when was policy changed. Representative, ***** informored me it had not changed, tt was her internal decision. Our bill is always paid in full each month, our credit score is 822. I keep one wallet for US one for Europe. It is difficult to accept chase does not have constant rules and regulations. Customer Service Representative can issue rules devour. Thank you for your time and assistance.

Desired Settlement: Would like to know why this happen, What Chase intends to do. I do not feel like a valued customer.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 23, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regarding above complaint.  I did receive a letter via US mail from  Chase:

 

Letter Stated I contacted Chase regarding the charge.  In correct statement Chase contacted me.

 

I am out of the country working, and letter is at home.  If copy is need I will be more than happy to forward.

 

In addition, When Chase contacted me, the wrong Credit Card Account was close.  The card that was compromised was Chase Freedom Not The Marriott Rewards Visa.  I am concerned why the error.  When we received the Freedom Visa Bill, (card we do not use) the charge appeared. This involved more calls to Chase.

 

I have placed two voice mails to Chase Representative regarding this issue and confusion.  As she stated in her letter please feel free to call.  It has been over three and a half weeks, no return call.

 

At top of her letter she states WE DO GIVE SECOND CARDS.  I would like Chase to review my account.  I have been given two Chase Marriott Cards with My Name twice in past.

 

Questions:  Why no return calls.

                    Why false statement I called Chase, when it was Chase who contacted me.

                     Why was wrong card closed. Why am I Told in no second card, when in past my request has been honored.

 

 

Thanks so much for time and assistance.

 

******************** **** ****** ************

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/17/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 01/31/2016 I did a cash advance for 1056.50, (actually 1,000, but the 56.50 was an atm fee) I immediately paid it off for the exact same amount. I was told by chase that it would automatically be applied to the highest interest charge. As I am enrolled in autopay to pay the full balance it should have paid it off. However it did not. On 02/12/2016 I went to do another cash advance and was not able to, this was still impacting my cash available balance. I called in and got the run around, misinformation etc.

Desired Settlement: I would like any interest charged as a result of this error, refunded, any and all interest charged from my 02/12/16 transactions waived, and any and all transaction fee's waived for the trouble of spending hours on the phone with Chase that night. I have paid all of these cash advances off in full. I have both a marriott credit card and a freedom card.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 24, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I received a call from a Chase Rep. we did not reach a resolution. I asked to speak with his manager. He said she would contact me within 48 hours, she never did. I called back and asked if she was going to call. They noted my account but still have not heard from her. 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 24, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/17/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have called , written and disputed two Chase accounts that were sold after 2009 and also are reporting incorrectly to third parties. Representatives at Chase have refused to assist. I have refered to "The CFPB found that Chase violated the Dodd-Frank Wall Street Reform and Consumer Protection Act’s prohibitions against unfair, deceptive, or abusive acts and practices" with the Chase Representative and they do not seem to know what I speak of.

Desired Settlement: I request that Chase deletes the accounts from my credit report as they are adversely affecting my credit and ability to move forward.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 24, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

3/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Chase Visa has billed me 2 months in a row a late fee of $25 for paying by phone on the date due. They have credited my 1st month late fee, for paying on the date due however they declined to credit me for paying at 7:12 pm on February 7th the 2nd month. I have all confirmation numbers and this is absolute absurdity to pay on due date and get charged a late fee! It's only $25 but it's the principle of large American companies taking advantage of the small individual. If this happens to 100,000 Americans every month, it's $2.5 million in late fees every month. Fed up in Oklahoma!!

Desired Settlement: Credit my $25 and canceling my card!!

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 29, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[No this doesn't resolve it only postpones it.  

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I applied for a chase credit card and I was approved. The issue is that chase entered my social incorrectly and has refused to correct it. I have two other credit cards with chase that have my correct social and I have called them numerously and given them the correct social, which they have not corrected. I provided proof and this has been an ongoing issue which is not acceptable.

Desired Settlement: Finish the correction on my social security number and provide the service I applied for. Which is Customer service for my amazon chase credit card which has not been resolved. Treat me fair and correct your mistakes you made on my social.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 23, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am writing to complaint about Chase credit card fee management. Chase has violated the customer agreement when they keep charging the interest fee on the TOTAL PURCHASE of the month instead of the outstanding balance after I made the payments. For example, I purchased $4000, paid $3000, and was subjected to the interest charge on $1000 outstanding balance. Chase charges the interest on my entire $4000 purchase for the periods for multiple months. I have attached my statements that show how Chase calculates the interest on the total monthly purchases. After multiple attempts contacting Chase's customer services, the issue has not been resolved. I have closed the account. I would like to file the complaint against Chase practices since they originally violated their agreement, falsely charged their customer, failed to resolve problem, and paid no attention to their customer request.

Desired Settlement: Chase adjusts the fee and compensates for the time and efforts.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 3, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase refuses to except my claim due to PREDICTED outcome of loosing case with Visa. Claim was filed and was advise of charge back being granted temporary given an allowance of 10hrs to process. Claim was to be presented to Visa. This never happened. Claim was put in on 2/13/16 and closed same day with no acknowledgement. I discovered on 2/14/16 that this had occurred via attempts at Chase ATM.

Desired Settlement: To present claim to Visa as advised by agent that opened initial claim. And to slow Visa a opportunity to approve or decline claim.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 2, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have multiple "hard its" on my credit report that I've requested several times to have removed. While I understand its perfectly legal to research my credit when purchasing a car, I also understand that I'm fully within my rights to have these "hard hits" removed from my credit. They're having a negative impact and I'd like these removed immediately.

Desired Settlement: Have the "hard hits" removed from my credit report.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/14/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was a Washington Mutual Credit customer when it failed and was taken over by JP Morgan Chase In September 2009. I want to complain that my balance was listed on the statement as a cash advance at an interest rate of 23.24%. This balance was all purchases when I used it while Washington Mutual was the creditor. Was I overcharged since 2009 by JP Morgan Chase? I never used the credit card for cash advance or used the blank checks Chase sends in the mail.

Desired Settlement: I would like a refund of the interest I overpaid since the takeover in 2009.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 28, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

 

3/13/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They over charged me on my credit card. There calculations didn't add up. Most everything I charged I returned it. But yet I paid them $700.00. Just didn't add up. I owed them maybe 200 to 300 but that was it. I am going to contact Legal Services.

Desired Settlement: They give me the credit to my account. At least 400.00 dollars.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/13/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a copy of my Experian Credit report on 2/7/16, and saw that I had a Chase Credit Card since 2002 with a $20,000 credit limit. I called Chase and inquired about the credit card in question using information from my credit report and other financial agencies. They stated I was an authorized user for a Chase Freedom Card with a $20,000 credit limit, and they informed me that they mailed several credit cards in my name to my father, ******* **** ******'s, address in Cheswick, PA, a residence I have not lived in for over two years. I put a change of address for that house in 2013, and have not used that address since. I verified my identity and updated my contact information, and Chase mailed me a Chase Freedom chip credit card, I activated it with the security department, and validated my identity multiple times with Chase's fraud and security line on 2/9/16, and used the card to make purchases. On the evening of 2/9/16, I was informed the card had been locked by my father, and I requested a bill be sent to me so I could make payments, they refused to do so since ******* ****** was the primary account holder and locked the account. I inquired how I have a Chase credit card since 2002, when I was 11, and have never received any cards, have never talked or contacted me, and they have been mailing credit cards I did not apply or request to my father s address since 2013. I talked to Chase, and they informed me that the fraud department would contact me about the issues. On 2/11/16, my fiances car was repossessed by CNAC at our home around 4:30pm. We called CNAC, and they stated Chase reversed and revoked the $1,600 payment I made to CNAC for my fiances car. When I called Chase, they informed me that ******* ****** reported the transactions that I made as fraudulent, and that they placed the charges on hold pending an investigation. I asked how that was possible considering I validated my identity with Chase using questions such as previous names and addresses when I activated and was using the card, they informed me they could not tell me that. I checked my transunion report on 2/11/16, and the Chase card still was on my credit report. I also noticed charges were made on the Chase card in my name since 2009, even though I never received any cards from Chase nor validated my identity. I informed Chase that I was concerned about why my father had multiple Chase credit cards in my name, mailed to him, and used by him, and were never given to me, nor did Chase ever directly contact me nor ask for my contact information. Chase informed me that **** ****** took me off as an authorized user on 2/11/16 and disputed all of the lawful charges I made on the card. I informed Chase I wanted an account history of ALL transactions related to the Chase Freedom Card on my credit report, and they refused. They refused to allow me to make payments, and refused to investigate the issue of their company issuing a credit card to an 11 year old child. Additionally. they refused to tell me why I have multiple credit cards with them, who applied for those cards, when charges were made on the cards in my name, and why they never mailed me the cards when my legal address has been different than my father's since 2013. They instructed me to validate my age and fax them a POA and authorization to prove my age and identity, but I cannot do so until Monday, 2/14/16. They refused to honor all of the transactions I made even though their own security and fraud department verified my identity and address and mailed me the card and the card was in my name. They stated it was allowed for ******* ****** to open a credit card for an 11 year old, never give me the credit card, even when I turned 18, that it was legal for him to prevent me from accessing Chase to proceed with my fraud charges against **** ******, and they also stated it was allowable for them to hold transactions as fraudulent even though their own company knew they were valid and that ******* ****** was making a false report. Chase said I cannot access transactions for credit card charges made on an account with my name that shows up on my credit report, and that I have no right to raise issues with their company for mailing my father credit cards when I have not lived with him for over two years. They refused to give me an explanation of how I received a credit card at 11 in 2002, and refused to cooperate unless I receive a subpeaneo for my OWN financial records with their company.

Desired Settlement: I want Chase to allow me to email them documents proving I have not lived with my father since 2013, to show them they illegally furnished a credit card in my name to another person without my knowledge or approval. I would like an entire report of all charges on all cards with Chase that have my name on the account. I want an entire explanation about why they issued me a credit card in 2002, when I was 11, without my consent, and failed to relinquish me my own card upon becoming an adult. I want Chase to honor all transactions I made on 2/9/16 when I did use the card, and allow me to contest all other charges I never made when they relinquish me my full account history. I want a copy of all applications for credit cards in my name to see who applied for them. I want the charges on the Chase card I made honored, and for them to issue me my own Chase Freedom card with a $20,000 credit limit and place the charges I made on 2/9/16 on my own card so I can make payments. I want Chase to investigate **** ****** for identity theft and theft my unlawful taking, and theft by deception, for having credit cards in my name mailed to him when he knows I have not lived with him for 2 1/2 years. If there are charges on the account and card that was in my name that I did not make, I want to be allowed to contest them as fraudulent and have Chase prosecute the responsible parties. I want an executive at Chase to address these issues with me directly, and for it to be an executive with authority to provide me with all of the requested information.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 25, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[J{ Morgan Chase's Executive Office promised to send me a letter and written confirmation that I was an authorized user on the account from 2002 until February 9, 2016., that I was authorized to make all the purchases I made on February 9, 2016, and that the primary made a falsified fraudulent charge claim and that the claim was rejected. The primary account holder filed a civil law suit against me for using the Chase Freedom Card that I was an authorized user of, claiming I illegally used it by stealing his idendity and suing me for $7,500. I need JP Morgan Chase to release to me in writing the statement they promised to give me, stating all purchases I made on 2/9/16  were legal and I was allowed to make them, and that **** ****** was the primary account holder and made a falsified fraud report that was rejected, and **** ****** took me off the account, and I also need an entire history of the account linked to my name. I am now being illegally sued because JP Morgan Chase refused to keep a promise to mail me a letter confirming I was allowed to make the purchases, and **** ****** was responsible for the payment. If JP Morgan Chase refuses to write me this letter immediately, I will have to subpeano the records or sue JP Morgan to obtain these. ]

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 23, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

3/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In early December 2015, I contacted Chase Card Services to clarify the terms of my Chase Southwest Airlines credit card agreement so that I could be assured that I would receive Southwest Airlines companion pass eligibility for 2016 based on the total number of points accrued from purchases. (You must obtain 110,000 during the year to be eligible.) I had qualified for this previously for the 2015 calendar year, and my wife and I used this benefit extensively to travel virtually every month. This benefit was one of the main reasons that I even have the Southwest Airlines credit card through Chase versus other cards, and I spend over $100,000 annually on their card. As it was nearing the end of the year and I was around 10,000 points short of meeting the goal, I wanted to be sure to spend enough money on my card within the timeframe needed to ensure that I would be eligible for this benefit. The representative who I spoke with ensured me that my charges accrued through the entire month of December and up through early Jan (possibly Jan 9th) would count towards my 2015 eligibility. Thus, I took my time making my purchases in December, ensuring that I had spent plenty of dollars on my card by the end of December to be eligible for the benefit and expecting to get my companion status in 2016. When February 1st came and I needed to book travel for my wife and I, I realized that I hadn’t received the companion status information from Southwest, and I got worried that something was wrong. I contacted them and was told that the money which I had spent during December was actually applied to my January 2016 points, and thus I missed out on eligibility for the companion status by just a fraction. They indicated that I needed to take this up with Chase. On February 11th, I contacted Chase and I spoke with 2 people at Chase, including a supervisor (Ashley) and they indicated that there was nothing that they could do other than providing me with a 10,000 mile bonus for the inconvenience. This is not an “inconvenience”, this is a pure scam! The only reason for my call in early December was to clarify these terms on my credit card and ensure that I met this criterion (which is worth roughly $5,000 to me each year in travel). If I was told that only my purchases through December 9th would have been credited towards my eligibility, then I would have charged the entire amount needed during that earlier timeframe. I will not be satisfied with less than receiving my companion status or enough points or dollars to continue our travel on Southwest throughout 2016. (This would equate to approximately $5,000 or 500,000 airline miles based on 10 roundtrip flights at 50,000 miles each.) If this issue is not resolved expeditiously, I will have no other choice but to sue Chase card services in small claims court for the value of this benefit to which I have been incorrectly denied.

Desired Settlement: I will not be satisfied with less than receiving one of the following: 1. Eligibility for my companion status through Southwest Airlines 2. Enough airline miles/points to continue our travel on Southwest throughout 2016. (This would equate to approximately 500,000 airline miles based on 10 roundtrip flights at 50,000 miles each.) 3. $5,000 credit for travel (based on approximate value of $500 per round-trip flight X 10 flights during the year). If this issue is not resolved expeditiously, I will have no other choice but to sue Chase card services in small claims court for the value of this benefit to which I have been incorrectly denied. I am definitely not letting this go, and letting this huge corporation take advantage of a consumer who uses their services.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been a long time customer and have several Chase cards. In mid-Dec I used my reward points to order giftcards with the understanding that I would have them prior to christmas. On the 24th they had still not arrived. I spoke with a customer service rep who told me I could mail them back once they did arrive as I now had to go out and buy them (1 $50 home depot card, 2 $50 best buy cards). I mailed them back on Jan 16th to the Nashville Rewards Fulfillment address I was given. I have proof they were delivered on Jan 19th. I called Chase on Jan 23rd as my balance had not been credited for the return 15,000 points. My information was taken and I was told I would receive a letter in 5-7 business days. Said letter arrived today stating they had not received the gift cards and there was nothing they could do. I called again and all they could do was send another escalation but could not resolve the issue. I have proof of delivery but no way to give it to them as you cannot talk to the redemption folks directly. If they were lost or stolen after being delivered to them that is not my fault. I should receive my credit as I have proof they received them.

Desired Settlement: Credit my account for 15,000 points.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

3/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have a Chase United Airline credit card. It gives 10,000 bonus miles to a $25,000 annual spending within a calendar year. I knew I was getting close to that spending level toward the end of 2015, and called around December 20th to confirm my spending level. Customer rep told me that I was already past the $25,000 spending for the year, and the bonus should show up the next billing cycle. On Jan 8, 2016, I didn't see the bonus miles yet so I called Chase again, only to be told I was $200 short of the $25,000 spending. The rep said he was going to give me the bonus points anyway as it was really close, and looks like there was some returns in Sept that may have caused the initial confusion. On Feb 5, 2016, I still didn't see any bonus miles and called again. I was told the back office rejected the request to give me the bonus miles.

Desired Settlement: I wish to get the 10,000 bonus miles, as I called Chase in December and was told I met the requirement. Otherwise I could have easily spent additional $200 to reach the required level and get the bonus.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 11 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

3/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My credit card ending in 9987 was charged interest of $ 13.38 because Chase said I failed to pay the full amount by or before 1/5/16 which was the date my promotion date end. My due date for the account is always on the second of every month so I did make a payment before 1/2/16 but I did not paid the full balance thats on my account at the time. Because I was told that since my promotion date end fall in after my account payment due date so as long I make the full payment before 2/2/16 there will not be any interest in my account. But when I check my account I was charged a interest of $13.38. How is that a rightful charge? If they wanted me to make the complete full balance they should have told me and not stated it otherwise. if the promotion date end on 1/5/16 then I should not be charge the interest as long as I paid the full balance on or before my second payment due date which is on 2/2/16.

Desired Settlement: I want Chase to credit back the complete $13.38 they charged from my account.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 3, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Before going out of town I set up automatic payments via Chase Online. While out of town my automatic payment (1) did not go through. Chase does not call their customers when something like this happens they send them a letter - I could not receive correspondence while out of town and had no idea there was an issue. Once I returned I immediately rectified the situation by making a larger than necessary payment and sent an email to Chase. Chase responded stating, "A delinquency is reported to the credit bureaus when the full minimum amount due is not received for two consecutive months." and "As a courtesy, I have credited the $27.00 late fee posted on December 14, 2015." I thought they had corrected the situation until I looked at my credit report. Chase did in fact report a delinquency to the bureaus even though it was 1 payment missed by 4 days. I checked my online account with Chase, again, and they did not take January's payment out either. When contacting Chase about this they stated " As these credits and payment together satisfied the minimum payment due for 01/17/2015 your automatic payment was not processed on 01/14/2016." So because I made a larger than necessary payment in December to rectify the missed payment on December 14th they did not take out a January payment because the payment was large enough to cover both month's minimum payment. Now Chase refuses to take the delinquency off of my credit report even though I have all of the previous correspondence with them stating otherwise.

Desired Settlement: Chase to remove the delinquency reported for a missed payment in December as promised.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 16, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My name is **** ****** and I find tat Amazon.com Rewards card billing practices are deceitful and confusing. I contacted the company in the middle of December/2015 to notified CHASE that I lost my wallet and as a courtesy would they please cancel the late charge and I would make both payments in January of 2016. I was told by the customer service representative in India that this information would be included in my account and I would not be charged the late fee. I recently made a $60 payment in January and was given and overcharged $25 for not including $4 in the in the $60 payment. I'm now paying a $35 late fee for $4. This is usury and I cannot afford this payment. I called Amazon Chase 2/11/2016 and explained this to ****** who only brushed me off and continued to insist that I pay the $35 late fee. I was cancelled out of one late fee only to be billed with another one. I think this is not fair and of un sound business practices. Please help me because Amazon Chase is tryin to rip me off. My account number ends in 8409. Thank you very much for your help! **** ******

Desired Settlement: I want the late fees cancelled and my account restored to good standing

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 25, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Around 2016-02-04, the chase, Inc closed my 4 credit cards accounts at same time. But they do not notify me this in advance. Also, the chase, Inc confiscates my freedom points and ink points. They do not allow me to redeem my points any more. I think it is unfair and illegal. I feel I am regularly cheated. Firstly, I am honest customer with chase from 2010. I used the chase credit card normally, carefully. I never used a large amount within one month. I have good credit history and credit points. My salary is good enough to pay off the monthly statement. I never deposit any cash into my checking account. And the most important thing I am frustrated and angry is I earned my points from 2010. And I almost never redeem my points. But at this time, I have been rejected to redeem my points even I called their customer service. I said I am cheated. 1) I applied their credit cards because the chase, inc always sent advertisement letter to my home. On the advertisement, they states I will get bonus (points) after applying and spending enough money. Actually, I did. But the chase, Inc confiscates my points now. So that means, I did not get any bonus. 2 ) They are always sending invitation to me and tell me to activate the special offers, which are 5X points in some categories in this quarter. Actually, I used a lot in those 5X category. But the chase, Inc confiscates my points now. So that means, I did not get any bonus. If I know you will close my account and cannot redeem the points. Why I applied the chase credit card and used chase credit card before? So now I have to say your advertisement is cheating to the customers.

Desired Settlement: 1: ) At least, allow me to redeem my points. This is my well-earned property 2 ;) Re-open my credit accounts.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On December 7,2015. I applied for the Chase Slate credit card via online. I was sent a denial letter approximately 10 days later. On December 28,2015 I requested a reconsideration of my application on the strict conditions of not making another pull of my credit files. On February 4,2016 I received an alert from the Experian credit bureau informing me that Chase had pulled my credit file on February 3,2016,without my knowledge. I place a called and the representative stated that they pulled it and couldn't give me a card and failed to explain why my report was pulled again.

Desired Settlement: I would like Chase to either issue me a Chase credit card or remove the unauthorized inquiry from my credit file.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 12, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

3/9/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I In 2014, I hired a HVAC contractor to repair one of two air conditioning compressors that they had installed two years earlier after Hurricane Sandy. They agreed to repair the problem if it was in the unit they installed at no charge. If not I would have to pay $495 to fix the problem. They went to my home, investigated the issue and claimed the problem was outside of their unit. However, rather than honor our agreement, they insisted that I pay them $495 for going to the house to investigate the problem, and then additional money to fix the problem. I refused and stated that was not our agreement. The contractor then went into their records, found the Chase Disney Visa credit card number I used to pay their original installation two years earlier, and made an unauthorized charge of $495 on the card. I disputed the charge with Chase Visa, but they took the position that they were presented with a charge by a vendor who had our credit card number. The charge was unauthorized and fraudulent. The vendor cannot produce a signature attestingthe completion of the work. They cannot produce a signature for a credit card transaction. Rather than complete their work, they went into their records of previous work and fraudulently charged my card. My position is that even if I am 100% wrong about our original agreement (which I am not), the vendor's recourse was to file a mechanic's lien, NOT to file a fraudulent credit card charge. I subsequently had to hire another contractor to complete the work. The new contractor actually found problems with both systems, which I paid him to repair. I had a long term relationship with Chase in which I charged $3000-$5000 per month on my card, and paid it back in full each month. I would NOT make an issue over a $495 charge unless I was 100% correct. I had to pay anothe contractor to go in and do the work, and can provide a copy of that receipt. Sincerely, ****** ******* Notes- The origianl contractor was - ********* ********, **** **** ***** ****, Long Beach Township, NJ 08008 Phone:***** ******** My contact info is - ****** *******, ** *** **** ***** **** ****** ******* ** ****** ************ *** ******** ** *** **** **** ** ********** ******* ****** ******* ** *****

Desired Settlement: I would like Chase Visa to issue a credit to my account for the original charge and remove the interest and penalty payments. I would also like them to issue a correction to any credit reports they filed. The current total is $847.60.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly wiou.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Chase's response to you indicates that they RESPONDED to me on May 4, 2016...TWO months from now.  They have extended the same level of attention to me throughout this unpleasant issue, as they have to you in composing their response.

I previously provided a copy of the email in which I told the original vendor that they did not have permission to charge my Chase card, which they had on file from a job completed two years earlier, since they did not complete the work.  They in turn charged the Chase card anyway.  That should stand as proof to Chase and they should reverse this fraudulent charge.

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 18, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

3/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I agreed to a promotional zero percent balance transfer to this account. The period for pay-off of the balance is a 12 month period ending mid-year 2016. In January I made serval purchase, as my available balance for purchases is $16,000. I pay all balance in full every month and do not accrue interest on this account. My January statement had an interest change of $9.16 for purchased made during this billing cycle. The agent I contacted referred me to a supervisor, who subsequently informed me that any account with a balance transfer is not longer subject to a grace period for purchased and interest accrues immediately. This seems to be an unethical business practice and defeat the purpose of using this credit card for mileage points. The supervisor removed the interest for this month, but stated for the purchases not yet posted, I would need to call again next month and attempt to have the interest removed. I have approximately an additional $6,000 in charges for airlines tickets and hotel reservations subject to interest on the next billing cycle.

Desired Settlement: Interest should not accrue for purchases if these balances are paid in full at the end of the billing cycle, regardless of balance transfer agreements. This seems to be an unethical business practice.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 12, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response and have been contacted by a business representative in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

3/8/2016 Billing/Collection Issues
3/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In June of 2014 i made a purchase from Silk Thread a clothing company in Dallas,Tx. There was a dispute in regards to the items i had ordered. I initiated a chargeback with chase(My credit card Company) they issued an immediate credit to my account in the amount of $1239. **** ******* agreed to not fight the chargeback as they agreed to issuing me the credit Chase decides to give **** ******* the money back which was supposedly done in Feb of 2015 as they rebelled my account. **** ******* has agreed to give me the money back but had checked all of there account and have not received the money. After going back and forth with chase who insist the money went back cannot give me the details as to where they sent it. in short i have a merchant willing to give me my money back but a credit card company that cannot confirm where they sent it. Please help me put closure to this issue.

Desired Settlement: Either credit me or give a detail as to where they sent the money to.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 17, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My account with chase was closed MONTHS ago (you will need to check with them to verify the exact date). yet i still get "late fees" that keep coming out of nowhere. The last time i called in i asked to pay ALL OUTSTANDING DEBTS over the phone which i did and then to close my account. i have not even had a CARD with them for months (i cut it into 12 pieces) and yet i keep receiving bills in the mail. can someone please help me to get this harassment to stop?

Desired Settlement: I want all outstanding debts that i have obviously had NO WAY OF ACCRUING to disappear COMPLETELY and any negative repercussions to my credit to be waved.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 10, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/7/2016 Problems with Product/Service | Read Complaint Details
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Complaint: My issue is that chase stopped responding to me. I need them to call me back (**********) and email me *********************************** I have 2 credit card disputes open with chase. they are for a bad service I received at a car repair shop. Chase employee ******** ********** ************ *** ******** told me a few weeks ago that he would try to help me to get this resolved with the car shop merchant. He told me though that probably this type of issue will need to be scalated to VISA and that, if my dispute was rejected by the car shop merchant, he would have helped me escalate it to VISA. He then sent me a letter saying confriming that car shop merchant bank refused... in the letter he writes to call the number of the back of my card for any questions I might have. I did call the number and they told me I needed to talk with ******** ********** to initiate escalation to VISA. I called faxed and mail multiple times to ******** ********** with no success

Desired Settlement: I need a chase employee to call me and email me stating that they started the further escalation to VISA. I would also like to discuss with the chase employee what type of additional evidence I need to prove my point (I already have transmitted what AUDI dealership wrote).

Business Response: Tell us why here... This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/4/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My account is on autodraft with chase bank. I also get paperless statements. However I continue to be charged late payment charges and over the limit fees. That is the purpose for having my account on autodraft. I feel this are unfair business practices

Desired Settlement: I would like to be refuned all the late payment and over the limit fees

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 24, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On January 17, 2016 I lost my card then I called CHASE and by MISTAKE i did not recognize the wedding gift I GAVE to my cousin in October 27/2015, they send a fraud letter to the company, I MADE the transaction for my cousin "WPY*Honeyfund Sharon an" then my niece receive a letter stating that ; Then I realized I made a mistake and called CHASE, back, and explain to them that I made a mistake reporting a charge I DID ,but for a minute i did not recognize the name of the company; they promise that in 48 hours they will write to the Honeyfund company and let them know about them sending a FRAUD letter by MISTAKE, but they have not fix this situation, so on February 3rd HoneyFund pay pall,took the money out of my niece bank account and HAVENT REVERSE MY CHARGE......I call daily this is a 2 hours call with the transfer to transfer they do, and nobody does anything about this. What I really need is a WRITING LETTER, to HoneyFund PayPall Company, to clear my niece Sharon's name with them because THIS IS NOT A FRAUD, THIS WAS JUST A MISTAKE I made under the stress when I lose my card.

Desired Settlement: What I really need is a WRITING LETTER, to HoneyFund PayPall Company, to clear my niece Sharon's name with them because THIS IS NOT A FRAUD, THIS WAS JUST A MISTAKE I made under the stress when I lose my card. Also to credit the money HoneyFund took from my niece's bank account, due to CHASE NOT FIXING THE MISTAKE.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/4/2016 Billing/Collection Issues
3/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been a card holder of Chase bank for a long time. This month Chase charged me $95 for an annual membership fee that I never was charged prior. They stated that it was due to being a Chase Sapphire Preferred Member. I never signed up for this. They upgraded my card to this level and expect me to accept an annual fee. I have had this card since 2010. Sapphire Preferred did not exist when I first got this card. I feel like this is a classic bait and switch.

Desired Settlement: I would like the annual fee removed from my account. They cannot charge me for a card I did not sign up for.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 17, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/2/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am a consumer of the Chase Freedom Credit Card. During Oct 2015, I saw the promotion page for Refer a Friend (https://www.chasereferafriend.com), and I use the website to invite my brother to apply. I have sent the link to my brother, he applied and was successfully approved and then he met the second condition stated above, but I did not receive my $50 reward six to eight weeks following meeting the conditions. After contacting Chase several time and I finally get to address my issues to two different senior customer specialists; however, they gave me conflicting answers and one completely ignored one of my questions. From the emails Chase and I exchanged, one specialist stated they have no way to validate whether the correct link was used to apply; while the other one told me none of the referrals have been linked to this promotion. This is where I think their system have failed to include my referral because it was my brother who applied the card and I walked him through the processes, I also know he had spent the $500 in three months of opening the account and received his new account reward., which means I should be getting the $50 reward. My second concern is with the term and conditions that are applicable to the promotion. One of the specialists told me "I understand this can be frustrating as you ...[skip] In other words, a newly opened account that qualified for a new account promotional offer does not guarantee eligibility for the refer a friend offer bonus points." This statement was not on Refer a friend page or could be found in the FAQ section. There are no link or page for additions terms and conditions, either. When I asked the second specialist about where this rule was "fine print," the specialist ignored my question. I certainly hope that the first specialist was not just trying to ward me off, and I think I definitely deserve an answer from them so I could see where this one was coming from and why it wasn’t disclosed.

Desired Settlement: I would like the business to answer my questions and concerns and reward me $50 for the referral I made.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 12, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/2/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After receiving several offers for credit card from southwest chase credit card. I called one day to inquire about the card. I spoke with a woman, she told me about the card, and as an incentive to become a customer she said that the annual fee of 99 would be waived. After hearing that I applied and was approved for credit. I got my card in the mail, and activated it, got the app and check balance periodically. Today, I checked my balance on my app. I noticed the annual fee was charged to my account. Which I figured was a mistake on there end. So, I call and speak with a CSR, a guy who I should have gotton his name, was not helpful and was VERY unprofessional. His tone of voice was absolutely despicable. I felt as I was his child he was reprimanding. I told him about the fee and he continue to say you didnt see what was being said when you applied, it said that, we dont do that. No customer or any human being or hell an animal should be spoke to like that. He needs to be retrained. I asked to speak to a Supervisor, which she was not helpful at all. She acted as she looked into and did not see anything. I felt if she would have did some digging then she would have been able to assist me. I felt as she did not want to help me and I was a bother to her. Being a new customer and being treated as I was, this leaves a bad taste in my mouth and have me wishing I would have never got an account with SouthWest Chase. I wish I can close this account but I cannot, I got a hit on my credit getting the card and if I close it so soon, it will be bad on my credit. I feel stuck and no way out. I will warn others and inform people of my experience, so others wont get trapped like I am.

Desired Settlement: Adjust the bill, and apology from the company in writing or email. Retrain CSR and Supervisors.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 12, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: IN Jan I get a call about charges in UK and France. I tell the rep for Chase, And that a payment was made on my account of $2589, I tell them I made a $30 payment only and have not been in UK or France. 2 weeks later they sent me a notice of a return check for $2589, surprise, surprise.. surprise the check was returned. Then I call up chase and I talk to 4 reps and find out the only thing they see is there is no verbal password. Sp I guess the letter was in error. Problem is this is second time I have had a Cjhase account and second time I was forced to close it due to Chase.

Desired Settlement: Close the account and I will pay it off over next 12+ monfhes

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 3, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

3/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I open an account.One was A Personal account and one was a Business. The business account I wasn't aware the business card was used until a bill arrived at my business...I NEVER MADE ANY CHARGES ON THE INK BUSINESS cARD NOR RECIEVED THE CARD IN THE MAIL..I HAVE CALLED ON NUMEROUS OCASSION TO CONTACT CHASE REGARDING THE ACCOUNT.IM CONTINED TO BE PUT ON LONG HOLD AND TRANSFERED..tHIS A SERIOUS MATTER. I HAVE FAX SEVERAL TIMES TO NO AVAIL... aT THIS POINT CHASE HAS MADE A DERAGORTORY MARK ON MY CREDIT WHERE I CANT APPLY OR USE MY NAME FOR CREDIT.i SHOULDNT HAVE TO CONTINUE TO CALL OR FAX LETTERS WITHOUT ANY RESPONSE.tHIS HAS HARM MY LIVEHOOD.i WOULD ASK THE LEGAL ADDRESS TO SERVE LEGAL SERVICE TO Chase.

Desired Settlement: Legal address to Serve notice of lawsuit

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 16, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/29/2016 Billing/Collection Issues
2/29/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unfair Collection practices and refusing to remove item from my Credit reports. I opened a Chase card in August of 2004. Ending with 5520. Unfortunately I fell on hard times and this was sent to chase collections. I went on a payment plan and paid the outstanding bal. I have since requested Chase to remove this item from my credit history but they refuse to do so. This item still appears on my Experian and Equifax Credit reports. It's been over 7 years and still chase has not responded to requests for removal of these items.

Desired Settlement: Chase needs to have the report removed from my credit as they no longer own this debt. . I need this negative reporting to be removed from my Experian and Equifax reports.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 10, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I received a letter from ******* ****** stating that Chase was  unable to remove the  negative reporting and the  reason being I failed to pay $19. I set up a payment plan with chase on March 15th. During my conversation with the Rep I set up 12 automatic payments. I asked to make payments so the whole balance could be paid off. He said he was not allowed to do this and that "only a maximum of 12 automatic payments was allowed" I then requested that he call me back to set up more payments to which he replied he would try. I told him my intentions to pay off this debt. At no time did Chase call me or try to reach me regarding this debt. I received no bills or phone calls. So I did not refuse to pay this bill. I am surprised Chase was unwilling to have their Reps contact me and yet they put a limit on how many automatic payments I could make. Considering the fact that Chase received bailout money from the tax payers like me they should allow their Reps to call clients and allow  automatic payments to be recurring with no limits. So for $19 Chase is willing to let me have negative reporting on my credit report. I am willing to pay the $19 to Chase.  Thank You

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I applied for and received a chase rapid rewards card. On the application I filled out it said if you spent $1000 in the first 90 days you get 25,000 rewards points. I spent well over $1,000 and when i called to see where my points were they said that i actually needed $2,000 to get 50,000 points. This was nowhere in the application I filled out. I have copied the link to where I filled in the application which still states $1,000 for 50,000. This is a classic bait and switch tactic that I believe it illegal and immoral. Link to offer and application - https://creditcards.chase.com/credit-cards/southwest-credit-card.aspx?B7C3=FH24R8&CELL=6248

Desired Settlement: I would like the points i was promised from this business that were never awarded to me after I did meet the requirments i signed up for.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 2 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/28/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In June/July 2015, in the mail I received an offer for a Chase/Marriott Visa Rewards credit card. The offer stated if you applied today, you will be awarded 80,000 bonus points. Already being a member of the Marriott's Reward program, I felt the offer was a great offer and they even calculated my new total. As I stated I was already and member and had about 30,000 points. With this offer, my new point total showed over 100,000 bonus points. When the points were added to my account, they only gave me 40,000 points. I have made several calls to Chase in reference to this and they stated that my record showed that I signed up for the 40,000 offer. I explained the above about my new total would have been over 100,000 and with 40,000, it would have been around 70,000. A BIG DIFFERENCE. I recently requested that I have a copy of all correspondence to credit card offer and I was told by a Supervisor that she can make that request but "what you are looking for may not be included in that request". I even went online and found an article that spoke of the 80,000 point offer (http://thepointsguy.com/2015/08/last-chance-80k-marriott-points/).

Desired Settlement: My desired outcome would be the missing 40,000 and some type of apology for misleading and lying to a customer. I am an avid user or Marriott hotels whether it be for points, personal stay, or one of the two organizations I am affiliated with (Mason and Motorcycle Club).

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Attached is a scan of the ONLY offer that was offered to me.  The letter I received from Chase stated that I applied for another offer.  As stated, this is the ONLY offer that was offered to me from Marriott Rewards Chase.

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 10, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i have a credit card with this bank, and they cancelled it, and i dont agree with it. i was told by th eguy that called me to say it was cancelled its my fault my mail man is a thief and they consider it a risk because my last 2 cards were stolen from the mail, and never even made it too me. i had a problem with the tmobile hacking thing, and i had my information stolen due to it my credit report is under fraud watch, i have a copy of all 3 letters from the credit agencies describing the issue and why i have fraud watch on my credit report. i did have a problem in the past when i signed up with them earlier in year with my card being stolen a few times, and i discovered that people can steal your credit card without physically taken it they some how have devices that scan through your wallet and pockets. i want my account re opened, and if its not the hard inquiry to be removed off my credit report. i dont think its fair i get punished because their are low lifes in the world that can steal your social security numbers, and always looking for ways to obtain credit card information. i was told my credit card was used on a handful of transactions from other country's. i never been out of the country only one time, and that was canada years ago probably 15 or more.

Desired Settlement: i would like my credit card to be re opened i would glady rather have to approve every transaction i try to make, and i dont even understand why it did not become that way, and i even asked about it, and they said they were supposed to set it up. my discover credit card makes me verify every transaction made over i believe its $100, and if its swiped at a new state even a town i never shop at i have to verify it. if they wont re open my account i want their credit inquiry removed, im being punished because of some low life criminals that hacked tmobile. it offends me that the guy that contacted me never even acknowledged that i have a fraud watch on my credit report, just no sorry sir its your fault, you could not prevent mail theft this is not a fault on our end here at chase you failed to protect your credit card, and i just say so a card i dont even get twice because its stolen in the mail is my fault? yes sir thats correct because its your responsibility.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 2, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

i don't accept this determination. They are not even owning up to their fault. Had I known they were so difficult I would have kept my credit card locked in safe and only used it twice a year when I travel. They did not seem to care much about mail theft they were acting like it's not their fault when they new I have problems with mail delivery and people some how obtaining credit cards with smart phones. I have no control over thieves finding new ways to  steal credit cards. The last 3 fraud charges on my credit card resulted from never receiving my replacement card in the mail. I don't even travel out of the country and barely out of state they should block international charges. Or at least call me and say hey, are you at this place trying to make this purchase? No just approve them and make my life rougher. 

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/26/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was offered a credit card promotion with Chase Visa for opening a credit card with Southwest Airlines in which if you spend $2000 within a three month period you will receive 50,000 Southwest airline points. A week after activating my credit card and still had not used it for any purchases I decided to cancel the credit it card because I was thinking to promotion they had for 25,000 fit me better. A few weeks later I figured that I would be able to spend the $2000 to receive the 50,000 mile points and called Chase Visa to start the credit card promotion, I was able to spend well over the $2,000 with in a two month period, but Chase refused to give me The 50,000 miles just the 25,000. I told them that I canceled the first credit card (which they are going off) and have another one sent out and like I said used this one to complete the requirements. They owe me 25,000 Southwest Airlines points. card ending with (8679)

Desired Settlement: remaining points 25,000

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

my southwest airline mile still has not been placed into my account waiting on 25,000 miles

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I submitted an overpayment of $4,689 to Chase MileagePlus due to a BillPay error. The overpayment posted on 29 December 2015. Subsequent to the overpayment, I contacted the Customer Service number associated with Chase MileagePlus on 2 January and asked that the credit on the account be refunded to me. On 8 January, Chase MileagePlus issued a check to arrive within 7 - 10 business days. After 5 business days had elapsed, I contacted Chase to determine the status of my return of excess funds. I was told to wait the full 10 business days before contacting Chase again. On 23 January, I contacted Chase MileagePlus Customer Care again to determine the status of the refund check. At this point, the Chase Customer Service representative I spoke with advised me that the check should have arrived within a few days of issue due to the proximity between their check printing office in the Northeast and DC. The Chase representative advised me that a Stop Payment should be placed on the check and the refund could then be processed via EFT within a couple of business days. On 26 January, I contacted Chase Payment Services to determine the status of the Stop Payment and was told that it would take 7-10 business days for the Stop Payment to be processed before a 2nd refund check could be issued. I advised the Chase Customer Care staff that this is unacceptable and asked what other solutions existed. The account manager **** ******** advised me that no other solutions were available despite being advised of the conflicting guidance of multiple customer service representatives I spoke with. As I am sure the CFPB is aware, JP Morgan Chase has multiple options at its disposal to rectify this situation, which it is choosing not to deploy despite taking in excess of 30 days to refund a $4,000 overpayment. Most Americans would not be able to juggle such a balance in transit without considerable cost and hardship. This type of behavior is unacceptable on a number of different levels for customers who are attempting to maintain clean, solid credit histories and are asked to provide payments on-time regardless of mail service issues. Yet, credit card companies such as Chase do not hold themselves to these same standards.

Desired Settlement: I wish for Chase Customer Service to provide me with an immediate refund of the excess credit balance.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Through Chase credit card, I have traveler’s insurance to protect myself from lost or damaged bags. Chase has contracted with a company called Broadspire. On October 6, 2015, I filed a claim at the airport with the airline. Due to missing items, I filed a claim with the Chase travel insurance carrier, which is Broadspire, around November 11, 2015. Since my start with Broadspire, I faxed and uploaded the required documents to the Broadspire website. There have been numerous delays in sending a final claim check of $1,276.21. That is the issue, the delay from sending the required documents to closing a simple insurance claim. Chase and Broadspire should work better in providing the correct level of customer service and process my simple claim in an appropriate time period.

Desired Settlement: Chase or Broadspire sending a final claim check of $1,276.21.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 26, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On January 8th 2016 I contacted Chase credit card customer service 800 number. I requested the $40.00 credit balance on my account be mailed to me, I was told by the Chase representative a check would be mailed, allow up to 7 business days for it to arrive. From Delaware to Portland, OR. I phoned Chase today (1/23/2016- eight mailing business days later) to inquire as to where my refund check was, The Chase representative could not give me any explanation and thought it should had arrived by now. I asked if Chase could stop payment on that check, and send me a new check Next day air or Priority mail. I was told NO, the only thing she offered was to stop payment on the original mailed check, and reissue another, AND to allow up to 7 business days for it to arrive. I found this to be unacceptable, and asked to speak to a Supervisor. I was transferred, after holding for quite sometime a female came on the line and advised me that this phone call was being recorded, and asked if I had specifically asked for a supervisor or was I transferred to her by mistake….!! What?? Makes me feel like she didn't want to deal with the phone call in the first place!! Horrible customer service! I explained the situation to her, and once again asked for a check to be sent to me Next day air or Priority mail, she said thats not possible. And offered me another phone number to call another department at Chase on Monday when they are open, to see if they could help me. At that point I told her I was going to file a compliant with the BBB, and thanked her for her time. ***Chase is withholding funds that don't belong to them!!***

Desired Settlement: Chase send me a refund check via NDA or Priority mail or transfer the funds electronically to my checking account ASAP. Chase is withholding funds that don't belong to them!!

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 28, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a letter from Chase to open a Chase ink Business Plus credit card. If you make $5,000 in purchases, you will earn 60,000 bonus points. The letter stated $0 introductory Annual Fee for the first year, thereafter $95. For a couple days I did not know where I placed the letter so I went to my computer to enroll. I went to Chase.com and found the card I wanted to enroll. I had read my letter in detail so I enrolled, thinking it was the same ink business plus card. I did not know they confuse the customer by having different bonuses for the same card, same date. I called Chase customer service and they told me they could not change the code. Since I called recently upon receiving the card, they should be able to help. Since I still have my letter code, they should be able to adjust or give me $95 credit. They were not helpful. They know they have you because if I cancel, it does not look good on my credit rating. It would be different if I called five or six months later, but I contacted them immediately. Chase Card company sure know how to charge late fees but is not willing to help a customer.

Desired Settlement: I would like the code changed to 686 which is the original one that was sent to me so I can get my full reward points.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/21/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: United Airlines has a credit card through Chase Bank where I get miles for United Airlines. They have a special offer where I can forward my balances from other cards to their credit card and not accrue interest. Once a year United bills me a membership fee for the card. Because I haven't paid off the balance that I transferred, I start getting interest charges on the membership fee until I pay off the balance. I have no other balance on that card except for this member charge. This happens every year and I dispute it, but it still continues to happen.

Desired Settlement: I shouldn't be charged interest on the membership fee. This should happen always and not just once every time I call.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 2, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

2/20/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I applied for a chase credit card seeking credit limit of $6000. I was only approved for $3000. I spoke with a credit specialist about the issue of me needing a higher credit limit the denied my request. I then told them to cancel my account . During the application process I was asked if I was going to use the credit card for a balance transfer, which I was going to but if I had received the credit limit I needed. After telling them to cancel the account, they never did, then they went ahead and completed the balance transfer for a total of $2960 without my approval. I never received a conformation of the accounts existence let alone the transfer of almost $3000. after trying to resolve the issue with one the managers at chase nothing was done. now the first bill I received in the mail says my payment is overdue. I am very upset with chase and someone has to do something about hopefully the BBB can help.

Desired Settlement: for them to fix the whole situation and cancel the account

Business Response:  This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 26, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/20/2016 Problems with Product/Service
2/19/2016 Billing/Collection Issues
2/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have 2 chase ink business credit card under the same online account for my management, one is named as ink plus and one is ink bold. For the encourage of using this card, chase bank offer the customers by reward points, the Ultimate Reward Point, as a way of spending reward also for the open account bonus. Under my account, they show me the total number of points I earned from my two ink cards. For my personal reason, I closed the ink plus card on Oct this year (around 10/9/2015), I remember I called the customer service number on the back of this card and a lady answered my call and just finished the process in 2 minutes. For the regular process and my experience, they always asked you lots of questions and also read to you the policy and terms for the closing card. But this time, she did not. I felt a little weird but just no panic about that. However, they most important thing is that she DID NOT TELL ME THE POINT ASSOCIATE WITH THIS CLOSED CARD WILL BE ABOLISHED AFTER 30 DAYS, and even you have another same ink business card (ink bold, still active and keep using for almost 3 years, they have the same function but different product names) under your chase bank account. In that circumstance, I just think my points would be ok, no need to deal with them because the ink bold card is still in use. When i logged in to my online account, they still show your total number of points. The tragic thing is that one week ago (12/2/2015) when i go back to check and pay the balance of my account, i occasionally found that lots of my points gone!!!, only a few are still here. I immediately did some research and found that the points are actually with different cards, the left points (20,000) are belong to my active ink bold card, all of points (100,000 to 150,000) belong to the cancelled ink plus are gone!!! I think i was screwed off by the faultiness information from Chase bank, and made a call to chase customer service. One of their manage submitted a investigation for to retrieve the record of the call i made to ask for closing the ink plus card. They want to know how the customer service answer my call and in order to make a decision who should take the response of the fault. And ask me to wait 3 to 7 calendar days for the results. Just right now, exactly the 7 days after the start of investigation and also a off work time, i got a message left on my cell phone and told me, according to their investigation, the customer service noticed me about the point will be abolished 30 days after card cancellation. I did not believe this statement of singular justification only from their end. I then made a call back immediately and want them show me the evidence, and want to listen the records. However, they could not do any further thing at this point. It is definitely unfair to me, i lost my points (around 100,000 ~ 150,000 points) because of their confusing information for their online account system and also their dereliction of notification. If they told me the points are associated to individual cards, you need to do something after the card been closed, I should transfer or spend my points away before I cancel my card. Or even if they just show me the right information on their online website by separated points with different card, which will also made me to do something before my cancellation. I am a chase bank customer since 2011. I submit this complain here to hope to reinstate the points on my account. I need a judgement with justice.

Desired Settlement: reinstate the missing points on my account

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 23, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been a loyal Chase customer, and have always paid my bill. I had some issues arise when I left on vacation. I was informed by a telephone representative that my card would be paid automatically through ACH, while I was away. Unfortunately for me this was not the case and was 60 days late when I returned home. This impacted my credit report as you can imagine. I reached out to the appropriate parties and nothing could be done, other than some type of payment plan as my card was no longer active. Seeing that I had no other option and did not want further impact to my credit report I agreed to the payment plan. I also asked to have this issue resolved with the credit bureaus. I was told that even though I was miss informed nothing could be done. Chase needs to remove this reporting from my credit report ASAP.

Desired Settlement: Remove information from my credit report.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I applied to Chase Slate for a balance transfer of $14,000.00 at a 0% apr intro fee for 15 months so that I could start paying off the balance. Instead of declining my application, Chase sent my credit card company an $800 payment. Now I have two credit card bills to pay off which I cannot afford. I called Chase and they would not help me. Thank you.

Desired Settlement: Write off the $800 balance.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 29, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Dear Ms. *****:

Thank you for your prompt response.

Attached below are the three documents that were attached to the email I received from you.

The first "click to view" document states that "the business has sent the BBB a message regarding this complaint and we are passing it on to you.  The contents of this message are below or attached."  However there is no message or attachment below, therefore I cannot agree or disagree.  However, I am still awaiting the return of my $58 payment.

Status as of 2/12/16:

1. I applied for a 0% credit card to JPMorgan Chase requesting a $14,000 balance transfer to my existing credit card with First National Bank Omaha.

2.  Rather than decline my application, JPMorgan Chase gave me an $800 line of credit and mailed that amount to First Bank of Omaha thereby creating another credit card/debt for me.  I called them several times and no one could help me.  So I temporarily made a $58 payment to JPMorgan so my credit would not be ruined.

3.  I called First National Bank Omaha and asked them to return the payment to JPMorgan and they were not sure that they could do that, but did change my account to a lower rate and reduced my monthly payments. As I explained that my husband just had a kidney transplant and was collecting a small amount of disability for 7 weeks.

4.   On February 3, 2016 I received a letter from First National Bank Omaha indicating that they reversed/returned the $800 payment to JPMorgan Chase and apologized.

5.  I called JPMorgan customer service yesterday to request that they return the $58 payment.  They said they see a note in my file from 1/29/16 asking for the $58 payment to be returned.  She apologized and said she will put it through and it will take 7 business days.

  

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 29, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/17/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This Chase credit card (new account ending in 9053) incurred some $7500. in fraudulent charges in November and December 2015. The ENTIRE balance due on this account has been from unauthorized charges. Chase has acknowledged this and reversed all unauthorized purchase charges. However, in the interim Chase charged $123.15 in finance interest charges on 1/1/2016, against these unauthorized charges. This is not right. We should not have to pay finance charges against transactions we did not do.

Desired Settlement: Chase should adjust/reverse this $123.15 in finance charges because they apply to unauthorized charges.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 1, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because the 125.13 in finance charges has been reversed.  Thank you.

Regards,

 

 

 

 

2/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I initiated services with Chase Credit Card Company under the terms $150 cash back after you spend $500 on purchases in your first three months from account opening when you apply and are approved for the Chase Freedom card. Earn a $150 Bonus after you spend $500 on purchases in your first 3 months from account opening. I am clear on the advertising and terms from Chase. After meeting the requirements, I have called Chase a minimum of 3 times to inquire why they gave me a 100.00 bonus and not 150.00. When I first inquired, they stated I had to "wait" longer to see it. 2nd inquiry resulted in the call center stating I only signed up for 100. After informing them that this was incorrect, they stated that they would "escalate" the complaint. After 2 weeks of not receiving an e-mail or any other information, I called today. Complaint went to the supervisor this time around. Supervisor stated I did not sign up for the 150 incentive. Again, after informing the supervisor that I disagree with her findings. She stated "she can't do anything about it, complaint has already gone through to marketing and that I have not inquired within the first 90 days of opening the account" I informed her that this was also incorrect. I called at least twice to double check the terms of the agreement when the account was open. She then stated that she sees a call in September from me, but that she would have to listen to the recording of that call to verify what I called for. This is disappointing, insulting and completely unacceptable. I simply want Chase to honor their terms-I'm looking for nothing more.

Desired Settlement: Honor terms. Credit the 50 dollars to my Chase credit card account.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 1, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have been told via phone (did not receive an e-mail or US mail) that my complaint will result in the 50.00 being credited to my account. 

 

Regards,

 

 

 

 

2/17/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I applied for the chase Ink Bold Card from Chase for a promo I got in the mail. I used the website URL and offer code ( Invitation # 4553 0650 8868 , offer code 686) to submit my application. Per the offer terms , I was supposed to get $95 fee waived in the first year but once I activated my card online, I noticed that I was billed $95 fee during the first year itself. I immediately called chase 800 support number and per their recommendation, I faxed a copy of the mailer with promotion details. I was told once they get the fax I will be refunded this service fee. After multiple followups I got a call back from Chase marketing department on a recorded line from **** that they will not waive this $95 fee as in their system they don't see that this fee should be waived. I was initially told by **** that I was not eligible for $95 fee waiver as I applied for the wrong card but Fortunately I had the chase mailer still with me. When I reviewed it again with **** he agreed that I filed for the correct card. Now he told me another reason that for some reason in their system they don't see the $95 fee waiver terms and conditions. I requested to check with the IT department if there was a glitch in the system but my request was denied . I asked if I can file a written grievance with chase at a higher level, I was referred back to chase customer support #. I called chase support number again and I was told that since the marketing department made a decision , I can't get the $95 fee waived. I requested to speak to a supervisor as my last resort and was suggested to file cancel the card and file another application preferably via paper mail to avoid this error. I don't want to take another credit hit via applying for another card. I am writing to BBB to help get a resolution on this issue and get the $95 fee waived as was promised in the promo I got from Chase.

Desired Settlement: The desired outcome will be to get an adjustment of $95 service fee for the first year of the card as was promised in the mailer per the invitation code 4553 0650 8868 Offer Code 686

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 23, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

2/17/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went into the branch and was told my pay off amount and paid my credit card to a zero balance. 2 weeks later they charged me 35.00 for finance. Secondly, I received a statement and they still will not take off the amount. I want a refund of my finance charge of 35.95.

Desired Settlement: I want a refund of 35.95.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 26, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I applied for a balance transfer to transfer balances from 2 different credit accounts. The amount exceeded the credit line I was approved for so JP Morgan Chase picked one of them at random and transferred a partial balance over without asking my approval. I was trying to close one of the accounts by transferring the balance. Now I have 3 open credit accounts and the goal was to have one by transferring 2 balances over into one account. This balance transfer was not what I asked for and was not approved by me. I feel the is a fraudulent charge to the account. I did not get what I asked for. Upon calling customer service they told me they were unable to do anything about it.

Desired Settlement: JP Morgan needs to either transfer the complete balance - like I originally asked or reverse the transaction so I can close my account with them.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 29, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In December 2015 I opened a Chase Disney Rewards credit card where I am the primary and added my granddaughter as an authorized user. I opened this account to help my granddaughter rebuild her credit. She has made several purchases on the card and I am aware of this as I opened the card for her to use. However, Chase has put the account in the fraud department and I am being told for the last 5 days the account is under review because they believe the account was opened fraudulently. Both myself and granddaughter have authorized the transactions and given answer to an excessive amount of security questions. When we have called the fraud department nobody can give any sort of answer to what is going on with the account and when this will be resolved. All they do is transfer the call from person to person. Even the supervisors are unable to help. This issue needs to be handled asap! My granddaughter used the card to secure rooms and a rental car for her upcoming travel abroad. We have been told that we would receive a call within 24-48 hours and we have still heard nothing from Chase. This sort of business practice seems absurd to me.

Desired Settlement: This issue needs to be handled and Chase needs to acknowledge that the account is not fraudulent! That I, ****** ****** did indeed open the account and that my granddaughter, Kristen Warren is in fact an authorized user. That all charges are cleared and are not fraudulent. The account needs to be restored for use and payment.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 28, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/15/2016 Billing/Collection Issues
2/15/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have contacted this company numerous times in regards to a collection on my credit report that does not belong to me.

Desired Settlement: Removal of false information from my credit reports.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/14/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Greetings, I recently paid off both my Disney Visa card and Amazon cards. Based on the benefits stated by Chase Bank, I should have received $300-600 worth of “Disney dollars” and approximately half that for use on Amazon.com. Instead, I received some convoluted denial from Chase who refused to pay what they owe. I would like to take action against them. Thank you. Regard, Dr. ***** ***** **** ** ***** *** ********** ***** *** ****** ** ***** Chase Cardmember Services PO Box 15153 Wilmington, DE 19886

Desired Settlement: Provide the earned points on both credit cards. Again, it should be in the $300-600 (closer to the latter) for the Disney visa card and $150-300 for Amazon card

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 27, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/13/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Customer service representative led me to believe that I'm enrolled in automatic payment plan. She didn't , thus I got a late payment charge.

Desired Settlement: I do not feel responsible for the late payment fee, since it was supposed to be automatic draft according to the agent.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/13/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been using Chase Southwest Rapid rewards credit card ending 8399. I have made the payment of $2000 on Jan 1st 2016 but CHASE still charged me the service charge of $48.23 on Jan 8th 2016. When I logged in online into my chase account, I don't see any remaining balance clearly for this $48.23 charge. So, I called the customer service ad spoke to John and his manager NICHOLETTE from San Antonio office but she also doesn't know clearly where the statements are in the online account but telling me a different amount other than showing in the account in not paid. I still don't know how much is remaining to avoid any interest as I already paid $2000 last week. I even have my money in this CHASE checking account and my other banks. CHASE is charging the customers these hidden charges without explaining me what these charges are. They said some $3000 and something but that is not in the account when i login. They make up some amount or not clearly make it available to the customer to avoid these charges. CHASE should reverse these service charges and make these amount break-ups clearly at least in 2 lines as previous balance and current amount. This is the total and the interest is this amount. NO HIDDEN FEES. Please get me the refund of these interest charges

Desired Settlement: Refund these hidden unexplained charges- Interest charge

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 21, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Neither Chase did fix the issue temporarily nor provide a permanent solution. These banks are dealing with customers money without updating the information and charging us by giving false information.

1. Chase removes the money from your checking account instantly which is updated in our account website everywhere including mobile site and regular web on a laptop or PC BUT if you make any payment to your credit car that too from your checking account which is already linked to your credit card within your bank account, this payment is not updated in the website for a couple of days.

2. Also, If you make any payment to your credit card, YOUR MINIMUM PAYMENT DUE BECOMES "ZERO". If the bank account says no payment due, we obviously don't know what is remaining and won't need to make any more payments until it shows some amount next month. BUT the bank charges some amount without showing us what is remaining and how much will be charged.

3. The bank simply charges all these hidden charges without even showing us what for these charges are. They simply say some are balance and remaining are interests. Bank doesn't even know how the actual interest is calculated.

4. The Chase banks agents and managers doesn't even know how to navigate to the statements from their bank website and failed to guide me to get to the statement on my bank account when I called them to understand the charges.

So, it is illegal and against the law mainly in the banking industry where these banks are dealing with customers money, they cannot charge (interests) the customers without updating clear and correct information transparently.

 

 

 

 

 

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/12/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had several phone calls with Chase - Dec 17 2015, December 23 2015, and January 5 2016. There were mistakes made during the call on the 23rd that led to $1600 being taken out of my bank account at another institution. During the call on Dec 23, I informed customer service that I was very confused about my online account, that I was making mistakes - paying the wrong account, I had somehow previously stopped automatic payments which made my account fall behind, I was confused about the automatic payments feature - and I told that customer service rep that I was making these mistakes, that I needed help. I set up a payment to be taken from my account on Jan 10 2016 for the amount of $105, and the customer service rep assured me that the mistakes I had made had been fixed, and that the only payment that would come out next would be the one I set up during that call. This rep failed to actually fix the mistakes I had made, and did not inform me that I had gone in and set up an automatic payment for early Jan to pay statement balance. So since she did not fix that and did not do as she assured me she would, $1600 was attempted to be removed from my bank account at the other institution. I called on January 5 to resolve this amount being taken, and I requested that they review the call from the 23d, see that they made a mistake, and to fix it. I spoke to ***** during that call, and he never once told me that the amount had been rejected by my bank so that I did not have to worry - I had to call my bank on conference call in an attempt to make a stop payment, and during that call I was informed by my bank that the attempt Chase made to remove $1600 was rejected - that is problem number one. That I sat on the phone and Chase did not provide me full disclosure - instead saying there was nothing they could do to fix this. I asked ***** to review the call on Dec 23 to see that this was not what I approved so that the charges could be removed, when all he had to do was fully disclose that Chase was not going to get that payment, because my bank rejected it. At this point, I no longer felt that Chase was trustworthy and was feeling a bit like Chase was being somewhat fraudulent, and I told ***** with my bank on the line that Chase was to end all future electronic payments. ***** was aware that there was one scheduled on Jan 10 for $105, and he was told that Chase was not authorized to ever take money electronically from my bank account ever again, that he was to cancel all automatic payments, all future payments, and delete my bank information from Chase's records. This is something that can be verified through recordings that happened during the call with Chase, and also with my bank. ***** assured me that my bank account information with the other institution (BECU) had been deleted, and assured me that all future electronic payments were cancelled, and that Chase would not be removing any money from my account again electronically. On January 10 2016, after being told to never take any more money out of my account ever, Chase still withdrew the previously set up payment of $105. I have called Chase but they do not seem to find this to be very serious, but I feel it is very serious. They took money from my bank after being told not to, and after being told to delete all of my bank information from Chase's records, and after assuring me that Chase had deleted my banking information and stopped all future payments.

Desired Settlement: I want Chase to review the call that was placed on Jan 5 2016 with ***** and see that he was told expressly that Chase was never to take another dime out of my accounts. I want a transcript of that call for my records, along with the call from December 23 2015, along with a letter stating that Chase made a mistake and that my bank account information is not in Chase's records, and that Chase will never take any more money out of my account electronically. I want the $105 refunded.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 25, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been a member for 8 years paid my bill on time every month. I was looking at my statements and realized i was paying way too much in interest.... As a result i made a large payment of 3000. I checked my account today and was still charged a hefty amount in interest. I called in and the rep explained to me your policy. However i think its unfair.

Desired Settlement: A courtesy credit towards interest.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 23, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

2/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Chase has a trade line reporting on my credit report with incorrect information. According to my records, the charge off date, late payment dates, and the balances are incorrect. CHASE/BANK ONE CARD SERV *****************

Desired Settlement: I would like the trade line removed from my credit report.

Business Response:
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 09, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
Chase continues to report different late payment and charge off dates across the credit reporting agencies. I have contacting the bank several times. They refuse to correct the issue. CHASE/BANK ONE CARD SERV *****************

 

Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
Desired Outcome:
Remove the tradeline from all three credit reporting agencies.

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 29 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I HELD A CHASE HEALTHADVANCE ACCOUNT WITH A PROMOTIONAL FINANCING PLAN OF "MINIMUM PAYMENTS must be paid when due & pay your PROMOTIONAL PURCHASE BALANCE IN FULL BY THE PROMOTION EXPIRATION DATE TO AVOID PAYING ACCRUED DEFERRED INTEREST CHARGES." BY JULY 24, 2015. I was young and knew nothing about aprs, financing, etc, when I signed up for the plan in 2011. After I had paid off the full amount in April 2015, I found my very first original bill...and noticed my promotional financing plan. Chase had been charging me interest the ENTIRE time instead of letting it "accrue and be deferred." I immediately went online and printed off all statements available to me 2013-12015. I then requisitioned the statements from 2011-2013. After several denials of the account even existing and statements being impossible to retrieve, I finally began to receive statements from 2011-2015. Immediately after, my access to the account was deleted offline. The statements I received were fraudulent and had the promotional financing deleted from my statements. Unbeknownst to them, I already had a majority of the CORRECT statements. I paid $1529.47 in interest and approx. $1500 in extra payments, if Chase had deferred the interest. Instead of admitting their fault in the promo, they sent me fraudulent statements to "cover" their tracks.

Desired Settlement: REFUND FOR THE INTEREST AND EXTRA PAYMENTS. CORRECTION ON MY CREDIT REPORT: ALSO THAT ACCT WAS CLOSED BY COMPANY NOT CONSUMER. ADDITIONAL ISSUES THAT I WILL DISCUSS WITH COMPANY.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/10/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received an email specifically addressed to me from Chase Bank promoting a Chase Freedom card and a $150 promotion for getting the card. I applied for the card and was denied because of "Too many credit cards opened in the last 2 years." I have a 790 credit score, I have no negative information in my credit report, and I believe Chase has used my credit report not in order to determine my ability meet the terms of the credit and repay any purchases made, but instead to determine that the promotion would be unprofitable to them because I accept these promotional offers from many other banks. I believe this is an unfair use of my credit history. I also believe the advertisement of this promotion to be in the realm of an unfair trade practice, as it is promoted to everyone and then not honored based on whether Chase believes you accept many promotional offers from other companies. The privacy aspect of Chase abusing my credit history in order to glean insight into my business relationships with other credit card companies is appalling.

Desired Settlement: I would like to receive the credit card and the promotion as advertised by the company. My next step in addressing this issue is letters to the Federal Trade Commission and my state's Attorney General's office.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 23, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/9/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When traveling to China in October, I was scammed by the infamous "teahouse scandal". There is documented detailed reports of these happening including the exact location and one where I was scammed. As we felt a bit cornered and unsafe in this situation, we agreed to pay the inflated cost (we were told it was going to be about 49 in their currency which equates to $15 per person... NOPE. Bill came and it was almost $300 each). Things escalated quickly and it became apparent that we weren't leaving without paying the scammed amount. Now, had this been Amex, we would no longer be discussing this bc the American Express would have reversed that charge IMMEDIATELY. Not Chase. They actually sided WITH THE SCAMMER. Then the idiot on the customer service continued to tell us that we should have disputed the cost and refused to pay the vendor. So... strange country, not feeling safe... let's start an argument. NOT SMART. He then proceeds to tell me that even if I signed at gunpoint, if I signed, then I'm liable for the charge regardless of whether or not it's a scam. THIS IS WHO WE ARE PAYING FEES TO... people that do not care about our safety or well-being. American Express doesn't work in mainland China, otherwise, I would have used them instead. Furthermore, I'm cashing in my Sapphire points ASAP and then phasing out this card. The company is terrible and when shown proof that it was a scam and that it was a bogus operation... they didn't care. Why would you even accept transactions from a company that is stealing from your clients? Ridiculous. Don't use them. This isn't the first time I've heard that they sided with a vendor when the vendor did wrong by the customer. I just didn't want to believe that in an environment that was unsafe, that they wouldn't stand behind me.. let alone, SUGGEST that I dispute directly with them at point of sale/scam. Great idea, Chase...when someone actually does that and gets killed... that's blood on your hands. Hey, if you're a vendor or a scammer, perhaps you want to look into accepting Chase Visa... just a thought. In case you were curious about the tea scams, here's a few links to educate yourselves... including the Shanghai Wu Jin Tea Shop that we got scammed at (please note that I have zero affiliation with anyone writing these blogs/articles): *********************************************************** ********************************************************************************************* ***********************************************************12769.html Shame on you, Chase Sapphire. Looking forward to moving my $$$ and paid on-time credit card statements elsewhere.

Desired Settlement: Do right by your customer and target the scammer. There is documented evidence that this is fraud, yet you're still siding with them. Escalate to your scam and fraud protection department and get this charge reversed, or, if nothing else, reduced to the $15 (49 RMB) rate, not the $275 you just added back on along with a cold, heartless note from some person named *****.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 19, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A fee was placed on my credit card. As an engineer I look specifically at everything. I know that I pay my bill approximately twenty days ahead of the due date. I received a fee. I called in and checked all of my accounts. The results are: When I tried to look at my data from all accounts I recieved all payment and payed dates. I could not see waht the balance was calculated at, for each point that is close to my billing cycle due date. I would have to recalculate the entire year of credit card to make specific sure that I could see what is happening. I requested that they take a deep look at my credit card data. They told me that they would Never in any way shape or form call me back. They said I should look at my bill and I should call them back if I want them to do the same thing by taking a quick look. Again, I pay approximately twenty days ahead every single month. I want this looked at specifically. There may be a payment that did not go through by the banks fault. I have plenty of money and pay ahead every month.

Desired Settlement: completed data written out for proper inspection. Reversal of fee at $6 approximately. Search for a possible missed payment.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On January 7, 2016 I was attempting to make a purchase at TGI Friday's after dinner with my South Bend Indiana regional managers. When attempting to pay with my Chase ink business visa, I was informed by the waitress that my card was declined. Upon attempting to call about why the card was declined, the automated system informed me that my account had been closed. To avoid arguing over the phone at that point in time, I charged a business expense to a personal credit card. After leaving the restaurant, I called to inquire as to why the automated system had informed me of my account was closed. I was informed by the representative that it was Burbank policy. In other words Chase chose to close the account of a loyal customer who pays on time without notice. After escalating the phone call twice, I was still unable to get an answer as to why my account was closed without reasonable notice. I do understand that Chase reserves the right to do so. However, as previously stated I have been a customer for a number of years and L such would think that Chase would respect that customer ship. Meanwhile I have no reason that they have closed the account, I have no business account to which to charge business related expenses. They said there is no way to communicate about this issue directly to someone at the company. I administrate, on behalf of the a nonprofit organization,several locations including thrift stores and rehabilitation programs. The organization does not carry corporate credit card accounts, we secure them independently to keep our personal account separate from our business transactions and seek reimbursement from the company for such transactions. In total there are web and locations for which I am responsible on behalf of the organization and I am directly in charge of overseeing over 100 employees. This would certainly qualify for a business account. If not resolved in a reasonable amount of time, I will pull my bank account for several of those locations and personal bank account from Chase because I will not put corporate more personal assets at risk of being closed upon without notice in the future.

Desired Settlement: Full immediate reinstatement of the account

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This is an advertising and billing issue. I did a 0% balance transfer and paid a 2% transfer fee. Now Chase bank is charging my new purchases an interest rate, even if I pay off the balance in full. This is a classic bait and switch. Had it been disclosed to me that the interest rate on new purchases would be charged even if I pay them off in full, I would not have done the balance transfer with it's corresponding fee. I made a phone call to Chase when paying off my last credit card statement, and their rules keep changing.

Desired Settlement: I want my balance transfer fee and all corresponding interest charges refunded to me. And I'll pay off the credit card in full and close the account. I also want Chase bank to be forthright with their currently rigged balance transfer scheme. Burying it in fine print is not the correct way to treat loyal customers.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 21, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I had a detailed conversation with their "executed offices" in which they told me there is nothing they can do to resolve the matter and that they would have their boss contact me in the future.  I asked that they return the balance transfer fee and all interest, and that I would then pay off the account in it's entirety and close my accounts.  Now I'm waiting to hear back from them.  I believe that the way they are doing their balance transfer and subsequent changes to my account is deceptive market and a classic bait & switch.

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 12, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have excellent credit, I have ten years of tradelines on my credit reports, tradelines or credit card payments that have never been late, I have paid off four homes, never been late on a home loan payment, yet, JP Morgan chase bank unfairly denied me a new credit card, JP Morgan chase bank made untrue statements in chase denial letter denying me a credit card stating "Length of time accounts have been established" I have accounts on my credit which are good credit history of home loans for 600 thousand dollars never been late, appearing from nine years ago, I have credit cards from other companies I have had for three years, yet JP Morgan chase bank unfairly denied me a credit card, JP Morgan chase sent me a denial letter which made some untrue statements regarding my credit reports, I have written to JP Morgan chase chief executive officer, regarding this fraudulent denial, untrue statements made regarding my credit, thus far, JP Morgan chase bank, made four inquires on my credit report, JP Morgan chase states one other reason for denying me a chase credit card is too many inquires when JP Morgan chase bank four inquires on my credit this year, now chase is denying me credit because JP Morgan chase bank made four of the inquires? this denial is totall unfair, I have filed a formal complaint with the consumer financial protection bureau, and Office of the attorney general, and with federal deposit Insurance corporation. this is a unfair business practice JP Morgan chase bank sent untrue states regarding my credit in order to deny me credit JP MOrgan chase committed fraud. the reasons in chase bank used to deny me credit is fraudulent, this is a unfair business practice committed by chase bank I have reported chase bank to federal trade commission, I request that my application be reviewed again carefully.

Desired Settlement: I request that a careful look be given to my chase bank application for a chase credit card, because chase bank gave fraudulent reasons for denying me credit. I demand a appeal of this application, I have made formal complaints with fdIc, federal trade commission, consumer financial protection bureau. I request that the JP Morgan chase chief executive officer or the headquarters of JP Morgan chase please take a second look at my credit history, I should not have been denied a JP morgan chase

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January, 19, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased Business name Lox, Stock & Deli in July 2014 and opened Chase business Ink credit card ending in 2104 with employees card for daily business purchases. I was given $5000.00 Credit to start with. after few months I requested for increase my limit and they increased it. when I get to my Credit limit, card would DECLINE and had to make the payment online to clear my credit. this went on for several months. 2015 business suffered serious financial lost and we were paying minimum payments ever accounts including this Card and pay as needed credit to use and credit limits was maxed out. while I was dealing the most Financial difficulties, Chase without informing me continue allowing charges on the card over way beyond my limits which was $17000.00. they allowed charges up to $34000.00. Statements says Limits $17000 and Balance $340000.00 Why? And How? I should not be responsible for anything over $170000.00

Desired Settlement: Since I think I am not responsible they should removed any extra charges over My Credit limit of $17000.00. PLEASE HELP ME. I lost over $500.000.00 over this Deli Business. And Now I am Looking for job.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/6/2016 Billing/Collection Issues
2/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a credit card from Chase & intended to transfer a balance from a credit card. They chose the wrong company to transfer funds. I applied for a credit card to transfer high interest credit card debt. Chase offered a 15- month no interest card. When I applied, I had no idea how much they would approve so I listed 3 credit card companies and their balances. They approved me for $1,000. Then they transferred the balance from one of them. I received the card with the balance on it. My goal was to transfer my Discover Card - the highest interest rate and $980.00. This would eliminate the whole balance. Instead, they chose to transfer credit from a card with a lower interest rate and I still have $800 on that card. Now I not only have ANOTHER credit card with a high balance, but I still have the Discover Card with a high balance. Instead of paying off a card - I have ANOTHER payment to make and I now have balances on THREE credit cards instead of TWO! They refused to fix this, even though the payment had not gone through to Capital One, yet. This will hurt my credit instead of helping it. That was the entire reason I applied for the card. What can they do to fix this? I am stuck with worse credit than before - by NO fault of my own.

Desired Settlement: To fix this, they should probably allow me to transfer the whole balance of the Capital One, so I will not have to make two payments, one to Chase and one to Cap One. Capital One should not have to reinstate my balance. This was not their mistake. Chase should be willing to allow me to only have ONE credit card payment, instead of two, which was my intention.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details okf the offer I reviewed appear below.

Chase said that they sent a bogus letter to me informing me they would be paying off the credit card I did not want paid off first. This is ridiculous.  If I had received that letter none of this would have happened. This is not resolved. They should not have paid off that cc first. They did not notify me at all. My goal was to improve my credit & payoff my credit cards sooner & because of their misjudgement, I am worse off than when I started this nightmare process. They are not a better business & I will never use their services in the future. 

 

 

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/4/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Chase Slate Unscrouplous Behavior 1.After signing up with chase slate credit card services, I was told the minimum payment would be fixed between $25-$27. 2.I then informed them I would set up an auto payment via citibank for $35.00 3. After a few months, chase changed the minimum past the agreed amount and never sent a statement that month. 4. As a result the auto system paid $35.00 and this was less than the new minimum which I did not know about, since I never received their statement. 5. This continued until I finally got their statement. 4. After calling chase, the customer rep told me the amount due plus new amt gave a total of $80.00 and once paid the minimum would revert to $27.00. Payment of $80.00 was made. 5. Next I get a bill saying I owe $93.00 for non payment . Once again this was a lie, and despite getting their payment of $80.00 they still went over the agreed minimum amount. And no statement for that month. 6. While they did refund 2 late fee payments, one late fee needs to be credited as this was their fault. a. They lied about the minimum payment amount. b. They failed to adequately inform me of new minimum payment as 3 statements were never received. c. According to their customer service dept. their is no record of them ever sending me those "3 statements" an they are still missing.

Desired Settlement: 1.Credit "so called " last late payment 2.Reduce minimum payment amount to what originally agreed to in the sum of $25-$27.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 25, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ACCOUNT ENDING IN 3015. I MADE A PURCHASE USING MY CHASE VISA BUSINESS INK CREDIT CARD. $1085.07 ON 8/02/2015 FROM SNL MCC. CHASE STATES THIS CARD HAS BUYER PROTECTION AGAINST PURCHASES, BUT THEY ARE NOT HONORING THEIR PROGRAM. I RETURNED THIS PURCHASE BACK TO THE SELLER BECAUSE I WAS SENT THE IN-CORRECT PARTS. NOW THE SELLER REFUSES TO HONOR A REFUND AND CHASE HAS DENIED MY CLAIM. CHASE HAS TOLD ME ON NUMEROUS ATTEMPTS THEY WOULD REFUND MY MONEY IF I PROVIDE PROOF THE PRODUCTS WERE DELIVERED BACK TO HIM, IN WHICH I HAVE. I HAVE JUMPED THROUGH HOOPS TO GET MY MONEY BACK, WHICH I SHOULD NOT HAVE TO SINCE I HAVE CHASE BUSINESS BUYER PROTECTION WITH THIS CREDIT CARD. I AM A VERY GOOD CHASE BUSINESS CUSTOMER WITH MULTIPLE PERSONAL AND BUSINESS ACCOUNTS. I DO NOT UNDERSTAND WHY THEY ARE TREATING ME WITH SUCH POOR SERVICE. I WANT A FULL REFUND FOR THE CHARGE, $1085.07 FROM 8/02/2015 FROM SNL MCC. CHASE HAS PROMISED THIS REFUND SEVERAL TIMES BUT FAIL TO RETURN THE FUNDS TO MY CREDIT CARD ACCOUNT!

Desired Settlement: I WANT A FULL REFUND FOR THE CHARGE, $1085.07 FROM 8/02/2015 FROM SNL MCC. CHASE HAS PROMISED THIS REFUND SEVERAL TIMES BUT FAIL TO RETURN THE FUNDS TO MY CREDIT CARD ACCOUNT!

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I filed a dispute on 11-2-15 on a salon for highlighting issue.The amount was $110.00 my hair was so burned & dis colored I was crying I had been there over 5 hours & she messed it up bad.i came home called my bank & told them what happen offered to send pictures of the highlights there where burn marks all over the color was so many different colors it was sad.it was not blended at all nor toned correctly she said we will have to wait and see what it looks like the next day that night I was so upset & mad..I called around & seen what I could do.not knowing that I was getting ready to go Thur xxxx!! I offered to send pictures to my bank also the new receipt to where I was going to have it fixed & my bank told me that is not necessary. so I just took there word not knowing that there was 2 different salons that I went to to have it fixed said we can't touch it there are Chemical burns & u will have to wait thank god I keap trying & found a lady who helped me now my bank reversed the charge & now I am dealing with this again I feel so betrayed & like my bank dose not have my best interest at hand..I offered all this stuff back then. now I had to take time off work & go up to the solan & get it in writing what she did to try to fix the problem & then sent it to chase & wait..this is totally wrong & I feel like like leaving chase.also my hair is still not write there was only so much she could do because of the amont of bleach the other lady used so now it was a process I had to go through. I didn't even get a phone call from my band I just went online to check my account & seen the revered charge.& by the way if the lady would not have been able to fix a little bit of it I would have had to walk around looking pretty bad..so please look into to this

Desired Settlement: I feel like I should have got a phone call..I also feel like they should have cared a little bit more I have banked with them for a long time account is always current & never no issues on my part I feel so betrayed & sad

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 26, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I opened a Dispuite against porter fisher Attoreny 6 months ago I had to open it serves times since the card close it few times I hired the Attoreny to provide service on divorce Paid him in a different method The Attoreny never provide it any work regarding the divorce but work on another case with me Our written agreement is for divorce only As part of the divorce I had to pay chimed support and was providing him the card with auto to charge 10 k only He charged my card over 21000 and the card services refuse to fight it

Desired Settlement: I would like to reopen the dispuite and get the money that I been charged fraudulent

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They refuse to explain why they denied it , since they took the time to review it now i can't claim and they will not be responsible or provide partial credit 

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a chase mastercard. I rent a car at thrifty in Cleveland on dec 16 for 50.96. the car smelled of smoke. I tried to get another car, there are none and if u want we can always upgrade u. the clerk in the lot said things in life cost money. I said no way. I tried to call the manager of thrifty to get a credit for the stained clothes now . I have receipts for dry cleaning. the manager said he would credit the mastercard. never did. I didputed the charge with mastercard. they denied it. they claim they cannot get thru to thrifty. claimed their policy is such that they cannot wait more than 2 min on hold, yet when I call mc I have to wait 1 hours to get someone in china who cannot even speak English. I cancelled the card.

Desired Settlement: I EXPECT A FULL REIMBURSEMENT FROM THRIFTY, AN APOLIGY FROM CHASE FOR WAISTING MY TIME AND I EXPECT TO BE COMPENSATED FROM CHASE NOW FOR FRAUD. They breached my contractual rights on a billing dispute. I expect to be compensated now from them. I spoke to Mr. ****** in san antino. he was RUDE and did not try to solve the problem. he created one.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My main problem right now is that I keep getting phone calls from chase bank about "'my over due payment" on my credit card account. Here is the first problem. I do not have an account with chance bank. I have never been a customer. My second issue is that my credit report has five or six accounts accounts with chase. I have called up chase several times and told them about it and they claim they would remove it. But then the credit bureaus tell me that chase says the account is valid and mine and to leave it on there. Getting phone calls as early as 7 am on a Sunday is harassment. It's hard to deal with people who don't know English either. When they call me I tell them I don't have an account, their response is "okay let me look into to it for you, what is your account number?" I guess no one understands when I say I am not a customer. Well it means I do not have an account so I would not have an account number. Lastly my third issue is the fact the account name says "***** *******" "I'm ***** *******" There is your biggest problem right there.

Desired Settlement: I would like a correction to my report. I do not know where the mix up is and why my name and social is tied to an account. But I do not have accounts. I am a disabled person on ssi. I have no need for a credit card. Please remove my ties.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

i did not see a response of resloultion

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

2/2/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My credit card transaction was allowed to exceed over $300 before declined. I did not request a credit increase and in the customer agreement I could not find defined terms where this amount of $300 is the amount allowed over. My concern is that this may be a manipulative business practice during high volume usage during the holiday season.

Desired Settlement: Investigate the over limit practices of the company

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was denied credit with a credit score of 753. I believe this to have been done discriminatorily and the representative to be arrogant and jealous. Ref# 151215514957

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/28/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This complaint concerns Chase Card Services ("CCS"), and the "Mileage Plus" credit card the company issues to frequent flyers with United Airlines. I travel extensively overseas, so I always contact CCS to give them a travel notification before I go abroad. Each time I do so, the customer service representative will mention that if I need to reach CCS while traveling internationally, I should call the "INTERNATIONAL COLLECT" ("IC") telephone number on the back of the card. When I was traveling overseas in October, 2015, I called the IC number listed on the back of the Chase credit card. After I returned to the U.S. I was shocked to receive a bill from Verizon Wireless that included a charge for the cost of the telephone call from my mobile phone to CCS using the IC number. I called CCS and challenged the charge, but was told that the IC number only applies when calling from a landline telephone overseas. I inquired as to whether there was any language in my credit card contract supporting this assertion, and was expressly told by the representative that there is no such language. When I then inquired as to how I was supposed to know in advance that the IC number only applies to landline phones overseas, the representative claimed that whenever I call CCS to provide a travel notification, the customer representative always states that the IC number only applies to landline phones overseas. This statement is flatly untrue. I have never once, in the many years I have been a Chase customer, been advised that I would be charged for a call to the IC number unless I was calling it from an overseas landline phone. I sent a letter on December 10, 2015, to Chase disputing the charge, but never received a response. I would never have made the call to the IC number if I had known that I would be charged for the call. I assume that thousands of other Chase customers are also facing similar charges.

Desired Settlement: Chase Card Services should credit me for the amount I was charged when I called the "International Collect" number on the back of the credit card. In addition, Chase should be required to revise its credit card by adding the words "(from landline telephones only)" after the words "International Collect".

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/27/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made purchases at certain merchants through the Chase Credit Card online shopping mall,. As a result of those purchases, I am supposed to be credited with bonus cash back. Chase has failed to credit me with the bonuses. This adds up to an extra 1% on my Newegg.com purchases going back months

Desired Settlement: IMMEDIATE payment of the owed bonus cash back

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 8, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Still haven't credited what they owe

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 7, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I've had credit cards through Chase for over 10 years and bank accounts with Chase for more than 5 years. The first one involves online access to my account. I regularly log into my Chase account daily and often more than once daily. I do this to track transactions on my bank accounts and credit cards to verify my accounts have not been used for fraudulent charges. Also, around the beginning and end of the month I frequently do transfers to/from other bank accounts. I attempted to log on to my chase.com account this afternoon and was told it was blocked and I had to call in to get access restored. After waiting 10 minutes on hold, the person on the phone verified my personal information and asked if I had initiated a transfer from an external account. I said yes, even gave him the amount of the transfer, and he told me my account would remain locked until Monday so they could call the other bank and verify the account was mine. This is ridiculous, I had previously done a transfer in a similar amount from the exact same bank and my account was not shut down because of this. It's also ridiculous to not permit me access to my account. I had planned on catching up this weekend on doing budgetary stuff and now I can't do that. Not to mention I can't make sure if certain payments have been received or posted, nor can I check to make sure my credit cards are secure.

Desired Settlement: Put some notation on my account that it's not going to get shut down whenever I make large transfers. I know all about CTRs and SARs and I don't care. I pay all my taxes and keep meticulous records. I move money around because I have several accounts that offer high levels of interest. In this specific example, I am moving money out of a credit union that gives 3% interest in preparation to move the money into a joint account with my fiancee. In the future I may shuttle money into other high interest accounts again.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from Case Number ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided on the phone to the customer on January 14, 2016.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at *************** **** *********

 

Sincerely,

 

***** *****

 

Executive Office

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

1/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I closed my Chase Sapphire Preferred card on 10/26 by sending a request through the online Secure Message Center. When I closed the account I had an available balance of 37,811 Ultimate Rewards Points. On 10/26 I received a response from a Chase Customer Service Specialist which confirmed that the account had been closed and included a list of "helpful information about closed accounts." The message did not include any information about the expiration of rewards points and I never received any notification from Chase that the UR Points I had earned over the course of several years would expire. I logged into my Ultimate Rewards account on 1/1/16 and saw that I had 0 available points. I called Chase Customer Service around 1PM and spoke with a Customer Service Rep who informed me that the points expired 30 days after closing the account. I mentioned that I had not received any notification from Chase and that the Secure Message I received on 10/26 regarding closing the account did not include this information. She told me that Chase had mailed 2 letters which included this information. I asked why they mailed a paperless customer the notifications instead of using the Secure Message Center and informed her that I did not receive the letters or I would have transferred the points out of my account. The Customer Service Rep again stated that letters were sent and nothing could be done. I told her that as a long time Chase customer I was not satisfied with her response, re-iterated that I had not been informed about the expiration of rewards points, and asked to speak to her manager. She would not escalate my call and told me to send a Fax to the Chase Executive Team.

Desired Settlement: Restore the 37,811 Ultimate Rewards Points to my account.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

1/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had an account with Chase Bank since 2010 and the relationship has been ok until Christmas eve. They closed my account without reason nor notice as they said it was in there policy to close any account without reason. Well i'm sure that was and is true but to close my account on Xmas Eve is pretty bad considering the reason they said was too many despute claims filed. I spoke to a claims Manager and she said that she didn't see any problem with my account and the closure wasn't valid. She said she was sending it for a 2nd option and she said they aren't usually overturned. I feel they are responsible for me being Depressed and not having excess to any of my money for 2 days. XMAS EVE AND XMAS DAY! I think they need to overhaul their closure policies and treatment of Customers. They make wrong decisions on claims and misunderstand what is said and what I wanted done with a claim. The online service is bad and hasn't worked for me using Safari on mac. I can't login with my password. I have called in about it and nothing has been done to fix it. It only works on google chrome. Lastly I've filed a claim and read many bad reviews about Chase Bank and much of it was my experience..... Not only should my account be reopened but something giving for my incovience pain and suffering for the last 3 days...

Desired Settlement: My account reinstated, apology and something for my pain and suffering....

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 7, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I currently have a Chase Slate credit card account along with all my household checking and savings accounts are held at Chase. I have had many other Chase credit cards, checking accounts and savings accounts in the past. I had gotten the account under a 0% introductory rate. My plans were to consolidate my debt and have the balance paid off before the 0% rate period ended. Unfortunately unforseen things happened with health issues and job issues. I still never missed a payment and never gave Chase any issues. I was told when the introductory period was over my rate would be variable. I assumed that the rate would be low due to my very good credit rating and payment history. Unfortunately I ended up being given a high rate of somewhere near 22.9%. I was planning on sticking with Chase regardless and seeing if the rate could be lowered at a later time. Unfortunately for me again I found out I would be losing my job very soon. Knowing this and also knowing interest would be hitting soon at a high rate that I could not afford I was proactive. I tried to work something out to get a lower rat from Chase or something so I could afford the payments until I found a new job. Nobody was willing to help. I then sat down with other lenders. I found one that was willing to transfer the entire balance for me at a much lower rate, but only under strict circumstances. I had all the paperwork filled out and was ready for the transfer 2 weeks before the interest was set to hit. Due to Thanksgiving and the holiday season things got held up. The interest hit my card. I spoke with a female manager at Chase over the phone. I explained the entire situation to her. She agreed as a one time courtesy to me that she would remove the interest for me so that I could complete the transaction and not default on this credit line once I lose my job. She saw that I never missed a payment and never had any issues and also had all my other accounts with Chase and told me she could help. However she warned me that if the money was not transferred out by 12/31/2015 I would accrue interest for the following month and would have to pay it. I agreed. For some reason she only credited one portion of the interest and not the other. I called back and now I am being told that nobody can help me and she noted she would only credit me for one interest charge and not the other. This is not what I was told and under the impression of when I agreed with her. I was then told I had to escalate my problem to corporate to have it resolved. This is why I am opening this complaint. I do not feel I should be lied to. We are talking about me either defaulting on a credit card with Chase or having it moved and being able to continue paying it off and not getting a bad taste in my mouth on how Chase lied and treated me. I am in a bad situation and feel for the small amount of money I am asking to have waived this should not be an issue. I have been a good customer to Chase across multiple lines now and in the past. I have spoken with the new lender and they are going to cancel the agreement with me if the interest is not removed. Due to the added interest charges the amount having to be waived is now more than they agreed upon. They also do not want me to carry a balance with any other institution as part of the agreement, especially since I may soon be unemployed, hopefully for just a short time. I can't see Chase being a bank that would do this to a customer over a small unimportant amount of money. They would rather lose me as a customer rather than help me one time in my time of need? If you could resolve this as soon as possible so I can get the balance transferred out before the next round of interest hits I would appreciate it. Thank you.

Desired Settlement: All I ask is that the remaining interest charges be removed as I was promised so that I can transfer out the balance and keep my Chase account open for future use once I have employment again. In order to have the balance transferred out by 12/31/2015 I need this interest removed as soon as possible. Otherwise I will be in the same boat if the next month's interest hits. Thank you.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

1/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase denied a charge on December 11, 2015. This was a time sensitive matter, as I was trying to purchase concert tickets. The card was denied three times. My card was not close to the limit and I always pay on time. I have been with Chase since 1994. My credit limit on another card is over $20,000. I was told that the charge was blocked because the charge was out of state. I live in Wisconsin. Illinois is 63 miles away. I used the card in Hawaii in October with no problem. On Monday (10 days later), I was informed by ******* ******* (Ohio) that the block was made due to a chance of fraud. Is the lie now or before? I have spoken and visited my local branch manager. I have also had phone conversations with ******* ******* and ** ****** (Milwaukee). I'm just being passed from one person to the next. I have mailed one letter with no response.

Desired Settlement: 1) A written letter of apology from the Ex. Office/Desk 2) A review and modification of your software dealing with these type of charges. 3) I missed out on a chance to purchase eight tickets for friends and family. Chase purchases eight tickets. (decent tickets) I send Chase $975 and I donate my two tickets(using another banks card) to the MACC fund. This would replicate the transaction on 12/11. The verbal offer made 12/21 was repugnant. Why talk about points on a closed account?

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/23/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 12/8, I paid $4,537.58 on my credit card which I thought was the current balance to pay it down to a $0 balance. Then, when my statement closed, I was charged $59.39 in interest charges. When I called the 1-800 number, I was told my credit card has a revolving balance of which I was not aware.

Desired Settlement: I would like the $59.39 to be removed from my account, and the payment refunded to me. I would also like any additional interest fees regarding this account to be waived.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They advertise a credit card but when i applied they refused to give it to me not because of poor credit but because they said i have opened to many credit cards in the past several years. This has not nor has ever been an reason to refuse credit. This is false advertising they ran a credit check and refused me even though i have excellent credit, this policy is unethical hurts the consumer and poor business.

Desired Settlement: I want Chase to change there policy of denying credit worthy individuals a Credit Card because they say a customer has had to many cards. How many cards i have or haven't obtained is not a factor of credit worthiness. Chase has changed the rules on the middle of the game it is unethical and pathetic.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/22/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I submitted a dispute with Chase regarding a credit card account. I never received a response from them about that dispute but they have put negative items on all of my credit reports and sold the account to a collection agency.

Desired Settlement: Please remove account from all credit reporting agencies and Midland collection agency.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 7, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As of today, I have not received any information from Chase. I will revise my response as soon as I hear from them.

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I did a trial with Sirius in 2013 and took my credit card off file. Even though Sirius XM admits to leaving the credit card on file when I asked to have it removed and said they would refund half of a $545 dollar bill, they are saying the other half is our responsibility. My credit card number had changed three times since that time, and each time Chase gave them the new credit card number without my authorization. Because chase gave Sirius the Replacement numbers, Sirius continued to bill my credit card. My wife does the bills and figured it was our cars subscription and didn't realize until Sirius sent us a past due notice that she called to see why. When she called, Sirius told her it was for a portable radio, which she knew broke over two years ago. We escalated with Sirius who said they would credit half the bill. We then called Chase and they said it is past their limitations to dispute charges. Neither my wife or I gave Sirius the new credit card numbers but Chase did without our Authorization. Both Sirius and Chase made mistakes here and both are saying there is nothing they can do. We were fraudulently charged and should not be accountable and should get a full refund from either of them. I filed a complaint against Sirius with BBB as well. This is ludicrous and a total breach of my privacy that they gave our credit card number out not only once, but three times (each time the credit card was changed) Chase could also not tell us why only now did they not allow the charges through. If the BBB cannot get resolution to this, I will be going to the news to have them go after both Chase and Sirius. I feel that they both are benefiting off me and have partnered together to deceit the consumer.

Desired Settlement: If there is not a Full refund of the $545 dollars for the unauthorized charges that were fraudulently billed to my card, I will notify the news agency to fight this on my behalf. I have been a loyal Chase card member for over 20 years and spent over $90,000 in charges last year with Chase. I will have no problem moving my business to a bank that backs their members

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was unfairly charged a late fee of $25.00 on July 7th. This is due to new IHG credit card online account that I was in the process of figuring out and there were no sufficient customer service assistance.when I called them to request to refund the late they denied the request. I don't think this is a fair charge.

Desired Settlement: The refund of $25.00.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

1/18/2016 Billing/Collection Issues
1/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had a company fraudulently overcharge my credit card on 8-17-15 in the amount of $180.97. I submitted proof to Chase showing that I was overcharged and after numerous phone calls to Chase, emails, 2 different dispute submissions, and more they sent me a letter telling me that I was responsible for this fraudulent charge even though the merchant could not provide them with anything that I signed authorizing them to charge my car more than what I agreed to and for services NOT rendered. I prvovided Chase with more than enough evidence to prove my case and they didn't even pay attention. Even the Chase Representative that reviewed the information said that they were wrong and he was reopening the dispute for them to rectify it and the did not and now I am being financially penalized for services never rendered from a company that submitted fraudulent documents. As a loyal Chase Card Member I am disgusted and hurt at how they handled this situation. It's wrong and not fair!

Desired Settlement: I would like the $180.97 that I was fraudulently charged returned to me.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 29, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Visa account ending in 2379 A request was submitted to my credit card company for an address change so that we would receive bills at the updated address. The request was not properly processed and therefore we did not receive any bills for a matter of months. Following are the finance charges that were billed to me monthly between November 23,2013 and February 23, 2014: In november- $94.59, In december $97.77, in January, $104.71 and in February $107.38 for a total of 404.45. I have communicated with customer service representatives who were working on the credit but never applied it to my account. I did speak with an Amy Sinkewicz who advised me that she would investigate the matter but thereafter advised that she could not help in having these finance charges removed and has stated that they were valid. I am requesting a credit for these finance charges of $404.45. Thank you for your help

Desired Settlement: Billing adjustment of $404.45

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the esponse directly with you.

1/18/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have applied a new checking and saving account at Chase Branch located at *** * ******* ***** *********** ** *****. During the application process, the banker asked me if I want to sign up for overdraft protection which will transfer money from my Chase credit card to my in case of overdraft of my checking account. Since I already owned two chase credit cards so I agreed to sign up for the overdraft from credit card. However, the banker applied a new Chase Slate Credit card for me which I never agree to sign up for. This also caused a hard credit inquiry on my credit report.

Desired Settlement: 1. Cancel the newly approved Chase Slate Credit Card 2. Remove the hard inquiry from my credit report

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I never authorized this company to run my credit. They have done so multiple times resulting in hard inquiries on my report 07/15/2015, 05/19/2015, 04/28/2015, 02/16/2015.

Desired Settlement: Please remove any and all inquiries

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Saturday December 14 my car windows were smashed and my wallet was stolen. My wallet contained all the forms of payment that I had including my Chase debit and credit card. When I called to have my card reported stolen, the representative indicated that she closed my cards and then transferred me to the fraud department. The fraud analyst then went on to question transactions that occurred in my accounts. After discussing several transactions, the representative realized that the account she was looking at weren't even my account. It belonged to a business to which I had no affiliation. On Tuesday December 15, I went to a Chase brank at 8800 W Brown Deer Rd, Milwaukee, WI 53224. Because my driver's license was in my wallet, I did not have a driver's license number to present to the branch teller. I did however have a photo ID from my employer, FIS, which is a global processor; my birth certificate, and my social security card. The branch refused to allow me to withdraw funds without a driver's license. I then called the customer service number. After being transferred to multiple managers, I was transferred to the executive office and worked with J**** *******. He offered to expedite a debit card to me within two days. I did receive the card per his offer however I was unable to withdraw funds from my account as the pin that I had previously set was invalid. Because I work for a global processor, I fully appreciate security. What I found appalling was the lack of reasonableness in addressing this issue based on the circumstances. This banks incompetence and service has been completely deplorable.

Desired Settlement: I would like an explanation for all of the horrendous service and mistakes made in this matter.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 30, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/16/2016 Billing/Collection Issues
1/15/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have opened an Chase premier saving and checking account in July 2015 on chase bank. While I am applying the bank account, the banker suggests me to apply for Chase freedom credit card which will give 100$ bonus points after first 500$ spending. The banker told me if there will be new reward nous I could simply contact Chase online message center to match the new reward. The banker never told me I should do it within 90 days, as I specifically ask him before and he told me I could match anytime. Now it just past 90 days after I open my chase freedom card, they increase the bonus to 150$, which is 50$ difference. I contact Chase online message center explain the history and situation, but they just keep telling me they cannot match the reward and reject my request 3 times after I contact them three times. I have more than 25K dollars in Chase checking/saving account, but the online message center told me I could move my money to other bank institution if I am not happy about Chase decision on this. This really bad as I just been told a different rule at beginning then they just don't care at all. If Chase really don't care to have me as a customer, please tell me I will close my Chase banking, freedom and Sapphire cards.
***** **** ** *** *** **** * *** *** ********* ******** *****************************************************

Desired Settlement: Match the opening rewards for chase freedom card as I have been told at first at Azusa branch, which is 50$ difference.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

1/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 11-15-15 I applied for and was approved for an Amazon Rewards card from Chase. I was promised an $80 gift card for Amazon for doing so. Amazon has applied an $80 gift card to my account and won't allow me to use it. They say I owe them money. I owe Amazon nothing and they know this. I cannot understand how even if I did owe them money, they could withhold my $80 gift card. Additionally, I spend two months of the winter in Florida. I was waiting for my card to be forwarded and I became concerned 4 weeks after the card had not arrived. I sent several e-mails to Chase. I also explained I speak with an electrolarynx , so it's terribly hard to speak on the phone. I have not been contacted by anyone. The card arrived that afternoon, just my luck. I am unable to activate it, unable to use it on Amazon where it's supposed to already be activated. I even tried from a friend's account because I want to get my daughter a laptop for Christmas. This has been a nightmare. It really feels like they have something against disabled people.

Desired Settlement: I want a new Amazon account because my current account is a mess, but I don't think Chase can help with that. As far as Chase, I want the $80 Amazon digital gift card reversed off of my account and provided to me in a form I can use with any Amazon account. I may decided to give it to my daughter. I am due the gift certificate no matter what the outcome of the card because that was promised. I did my part. Additionally, I want a replacement card sent. If that cannot be accommodated without me jumping through hoops, then close the card and send me a letter to that effect.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 15, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I received an e-mail from ***** ******** on 12/24/2015. He asked for my account number and asked what my concerns were. I responded immediately. I never heard anything back from Chase, by e-mail, phone, or postal mail. Not one word. This has been a nightmare. I wanted the credit card for a Christmas gift. It finally arrived and once it arrived it wasn't working. Additionally, the Amazon gift card I was promised for signing up is useless. Chase has ruined our family's Christmas. The whole situation has been a nightmare and they still refuse to let me know why this has happened. 

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I own a Amazon credit card through Chase that allows me to accrue points for purchases. I recently made purchases on Amazon with my points on the 9th and the 11th. I received an invoice indicating that I was able to use my points to cover my entire transactions. I then made a purchase on December 12th, using the rest of the points in my account. I checked into my amazon account today and upon looking at my orders, saw that two orders on the 9th and the 11th indicated there were insufficient funds, although both the order details and invoices for those two orders continue to show that my points covered the entire transaction costs. A customer service representative told me it was an issue with my Amazon points that I receive through Chase and directed me to call Chase. I then spoke with a Chase customer service representative who listed off dates i used various amounts of points and told me that there had been three separate attempts to use points on my Chase card that resulted in denials due to insufficient points. I explained that did not make sense because I was never notified of those attempts and denials and I had successfully made a purchase on the 12th with the remainder of my points so it was unclear why, after receiving an invoice showing the points were successfully allocated for the purchases on the 9th and 11th, my account would now show that there were insufficient points for those purchases. Additionally, I made other purchases on the 9th with my points that were successful. I asked the customer service representative to send me a print-out showing the allocation of points for each purchase as this information is not available on my Chase account, but customer service representatives can see it on their end. She told me that I could see the total number of points used on each account summary sent at the end of the billing cycle. I explained an overall point usage summary would not show me where my points were spent or how many points were spent on each day. This is especially important as the dates that Chase shows for my transactions do not match up with the days I actually made the purchases, making it impossible for me to determine where and when I spent my points. She refused to send me a sheet detailing my point usage and continued to tell me that I tried to make purchases with my points on December 13th when I did not have any points available. The purchases in question were made on the 9th and 11th and I made a successful purchase with my points on the 12th so the explanation falls short. I requested to be transferred to a manager and I made the same request for a print out showing my point usage. He also declined my request saying it was not possible. I explained that preventing customers from obtaining their point usage successfully prevented the ability of customers to double-check to make sure that their points are allocated properly. He directed me to my order summaries on amazon, but as I explained to him, those order summaries and invoices only provide the equivalent dollar amount of points used for the transaction. Additionally, my orders from the 9th and 11th show that I successfully used my points to make the transaction and do not show the point deficit that Chase can see on its end. I also requested I at least be contacted by email iif there were any future declines due to insufficient points, as I neither received an email from Chase or Amazon indicating that this had occurred. He told me he could not do that because that would be Amazon's responsibility and that Chase would not send a notice for a decline for transaction. I explained that Chase should be concerned if there were multiple attempts to use points that were unavailable and that was what I was concerned about with my Chase card. I explained further that because Chase declined the usage of points, Chase had notice that the attempts to use the points were made and should have shared that information with me. Instead, I made purchases with my points that were shown as available on my Amazon account and was not provided with any notification that there was anything wrong with my points total. The only reason I discovered the issue is because I logged onto Amazon to check the shipment status of my orders. On the order summary page was the note that some transactions were insufficient. There was no information showing why the transaction payments were insufficient, or that the fully-required amount of points had not been used. Instead the orders showed a $0 balance due to successful usage of points. I had to redo the entire order and pay the entire amount by credit card. I expect the points that were once allocated to those purchases will be returned to my account, but there is no way for me to check. The manager at Chase told me that customers can keep track of their points themselves by monitoring the level of points on their amazon account. However, this isn't true because all of my purchases where I used points, showed me something different than what I am hearing now from Chase and Amazon. Every invoice and every order summary showed successful purchases with my points. There is no way to keep track of how many points are used because the Amazon invoice shows adequate points are available to make purchases, even when that isn't the case. Additionally, I was able to make a purchase with my points days after I made the two purchases on the 9th and 11th that are at issue here. That just does not make any sense. Even if those points are not applied until the transaction is complete (i.e. shipping), those points should be kept on reserve and not included in the total number of points available. This is an issue and there is no way for customers to ensure that their points are being used correctly. Amazon places the blame on Chase and Chase turns around and says to take it up with Amazon. This is unfair to the consumer and prevents the consumer from having the ability to keep an eye on their points.

Desired Settlement: Three changes need to be made: 1. Provide customers with a listing of the number of points used for each transaction instead of only supplying a points summary at the end of the billing cycle; 2. Notify customers when a transaction request for points has been denied due to insufficient points (this will help to prevent fraudulent activity if a third party is attempting to use the points and will notify the customer of the situation); and 3. when the points are used on a purchase, hold the points on reserve until the transaction is complete so that customers do not run into this issue where it is impossible to determine which points have been used and how many points remain.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 21, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/13/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was notified via email on 9/3/2013 that I had 11,107 miles expiring on 9/30/2013 unless I met certain criteria which I fulfilled, but no miles. I was notified via email on 9/3/2013 that I had 11,107 miles expiring on 9/30/2013 unless I met certain criteria which I fulfilled, but no miles. I stayed at a Hilton Garden Inn on 9/27/2013. On 10/25/2013 I noted my UnitedMileage plus account was closed, so I sent an Email and when that received no response I used the Mileageplus website to contact them via customer service several times also informing them that the incorrect number had been entered by the Hilton desk clerk, never receiving a reply until one I sent on 11/11/2015 and the response I received stated I was too late to claim miles!! This was after multiple previous contacts from me within that period of time with no response.

Desired Settlement: reinstatement of my 11,107 miles valid for 18 months from now

Business Response: Tell us why here... This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/13/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When I was signed up for the mileage plus card I was offered promotion, of no membership fee or interest charges for the first 12 months. I have plenty of other credit cards and excellent credit that I can qualify for pretty much any line of credit I would like. The only reason I applied for this card was for the promotions at the time. When I received my first billing statement I was charged interest. My paperwork that with the card doesn't the promotion isn't clearly stated just states there is a promotion period? When I called customer service to get it figured out they told me it was a miscommunication with the rep that helped me out (meaning they lied to me in order for me to sign up????) no apologies no offer to clear up the interest and honor the promotion I was offered at the tine of starting membership, nothing. Now I am stuck with a new credit card with a transferred balance and still stuck with interest why would I transfer balances pay a transfer fee and still pay interest??

Desired Settlement: I would like to have the interest charges removed from my account and have the 12 months no interest and membership fee for 12 months honored.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: For the second time this year I have not been awarded airline points offered by this credit card based on purchases I have made through their designated online partner businesses. I did get the previous issue resolved through their customer service earlier this year, this current issue however is not being handled at all well by them. This particular issue involves 3 times points offered by the online partner business as well as additional bonus points awarded if a certain amount of purchases were made through their online partners within a designated time frame which I did. Now they are refusing to recognize this purchase even though it is on my billing statement, and the number of airline points in question is over 1,000 which is not insignificant. I have contacted their customer service regarding this matter (Rapid Rewards Shopping - Inquiry # 00449357) and they seem completely unwilling to do any research on the matter on their end thus putting me in a position where I have prove my case to them to get points I earned when all the information required for them should be readily available to them. Had I not had the problem stemming from a large purchase earlier this year this may not be so frustrating but having this occur twice in one year is infuriating and it is starting to seem like a bait and switch tactic on their behalf to encourage sales without providing the associated points, which by the way do have a dollar value themselves as you can purchase points directly as well. I can only assume that I am not the only consumer having such issues. Product_Or_Service: Credit card Airline points

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like all of the airline points that are due to me posted to my Rapid Rewards account and I would like Southwest Rapid Rewards to work to make the system by which they award points through purchases less convoluted and easier for the consumer.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used chase ultimate rewards to book a 3 day hotel stay in Gdansk, Poland at the Apartinfo Island Apartments (allegedly located at *** ******** ** ** ******). The confirmation number was ********************** *** *********. The problem? This hotel isn't located at Torunska 18. An old locked up building is located there. This can be easily objectively verified on Google Maps and Google Street view. You can see what the buidlings look like clearly and you can even read the street numbers on many of them. This hotel is absolutely *not* located at ** ********. It is also not located at the pointer on the map shown in Chase's ultimate rewards booking system. Not only did chase give me the wrong address they gave me no way to contact this hotel to find out where they are really located. This caused me a lot of wasted time, money (long distance phone calls and round trip taxis), more wasted time (my assistant trying to resolve this). I called chase multiple times and they either refused to help or left me on hold for over 30 minutes on a long distance call with no resolution. The first person I talked to say "well the address must be right, because I checked it in our system". I encourage you go visit the address ** ******** on Google Street view and verify this for yourself! Chase owes me credit to compensate for my wasted day, taxi fares and long distance phone calls.

Desired Settlement: Travel credit to compensate me for my wasted time and money.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response: I received no response

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 14, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My southwest card has not been working and I have been on the phone for two hours with Chase this week. When complaining about this card to ****** ******** at credit card services, he was defensive and had no sympathy. He indicated it was all my fault that this card wasn't working, which of course isn't true, and the records that the two previous customer representatives wrote about the card clearly show that. When asking for compensation for the two hours of trouble, he gave 1500 miles ($15), while fully aware that another representative offered 2000 miles. When the service is good, I don't mind paying the $99 membership fee, but with such card quality and especially customer service quality, I find it hard to justify.

Desired Settlement: Refund the membership fee in dollar or in miles. Have ****** ******** explain his poor performance and what good customer service should be.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 21, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase claimed that on December 10th, 2015, they blocked a suspicious transaction and needed to speak with me to verify the transaction, and that was the reason I couldn't use the card. In reality, I called immediately and spent an hour on the phone with a customer representative and her manager. They did the best they could and I tried four times at cashier under their instruction and could not make it work. I did the best a customer could and I don't think the reason Chase provided is reasonable.

 

Second, another major complaint with the experience with Chase was the customer service. ******** was defensive and showed no sympathy with my troubles. This experience was very unpleasant and was rather offensive. The response from Chase did not address this at all.

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January, 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/9/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a 1099-C from Chase 2013 for a credit card balance of which I file tax for said amount. Chase Bank is still reporting said amount on credit report as an outstanding balance. I dispute with the three credit agency, it was deleted from Equifax, Trans-Union and Experian personnel said it is being reported incorrectly but I need to speak with Chase to have it removed. I have disputed it with Chase numerous times and cannot get matter resolved. I would like Chase to remove the incorrect trade line immediately. Thank you

Desired Settlement: Have a item removed from my credit report immediately.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

1/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My husband & I stayed at ******* *********** Hotel in Riviera Maya May 28th to June 2nd, 2015. At check-in we dealt with ******* at the front desk and upgraded our room to the preferred club level. We paid $724.12 for the upgrade and charged the transaction to our Chase credit card. We discovered there were ants in the bedroom of the upgraded room and immediately called ******* back and told her to cancel the upgrade and place us back in the standard Junior Suite. We spent all 5 nights in the standard room. I checked my bank account the day before check-out and had not yet received a refund for the canceled upgrade. We went back to the front desk and again spoke to ******* and she reassured us that the refund was completed. I allowed 10 days for the refund to process and still received no credit. I contacted Chase to dispute the claim and after their "investigation" into the claim they informed me that they deemed the charge valid and closed my dispute. I contacted the hotel directly on 11/06/2015 via email to try and get a refund and spoke with the front desk manager, ***** ********. He apologized for my inconvenience and after consulting his accounts department explained they would do a wire transfer to get me my refund. I provided him my information and he claimed that his bank wouldn't accept my account number as valid. At this point I called Chase back to re-dispute the charge and provided them with my email communication with the hotel and they have told me that there is nothing they can do for me. I was under the impression that my credit card is supposed to protect me from unauthorized charges and that is the reason I paid using a credit card versus my direct checking account.

Desired Settlement: I want Chase to refund the charge back to my credit card plus any interest that has accumulated over the 6 months that I have been disputing this.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase has stated that they are no longer obligated to resolve this fraudulent charge on my account and encouraged me to continue to pursue the hotel for reimbursement. However, I have been unable to obtain a refund from the hotel as the front desk manager states the account numbers I have provided are not being accepted by his bank. I don't think the manager had any intentions of refunding my money as promised in the attachment and I don't know what he has done with my personal information. If you need to see further email communication between him and myself please let me know, but it has my personal account info so I did not attach it. This process has been very difficult for me as the hotel is located in Mexico and communicating with them is very difficult. That is why I expected the help from Chase in resolving the matter.

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/7/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has not updated our address as requested in early 2015. This resulted in no statement arriving, we received an electronic notification of a late payment and the amount, we submitted a payment to the only open account we knew of (it's now sitting as a -9.99) on the business account ending 3194. Meanwhile, the charge a vendor was able to get through on an old closed CHASE business account card ending 3690 (we don't get statements as the address was never properly updated). Why they accepted a charge on a closed account,I do not understand. That is not acceptable. That account ending 3194 has a balance of 9.99. We requested chase transfer the charge amount to the closed account and offset the charges of 9.99. We have had late fees hit the account because we aren't getting statements, as the address was never updated. We want a refund for that late fees, too. We plan to close both of the accounts ASAP.

Desired Settlement: Fix the error they made, do not charge a closed account (ending 3690). Use the 9.99 credit sitting on an open dormant business account ending 3194 (same business - Rileyroos) to offset the charge you hit us with unlawfully on the closed account (3690). We would like both accounts closed if that's possible, I tried to do this by phone had a 30 minute hold time only to be told they couldn't do it b/c the authorizing person on 1 of the 2 accounts wasn't available. I would like any late fees that have been hit to this account refunded. This is a processing error on their part that needs to be resolved ASAP so we can close our accounts with CHASE! It's a nominal amount.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

The business offered no solution that resolved the situation.  They accepted a transaction on a closed account and are sending the statements / overdue notices to an old address, and they aren't willing to fix the issue.  I don't see this as resolution.

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/6/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am a United Mileage Plus (UMP) credit card member and account holder and routinely receive promotional offers emailed to me. After receiving a few UMP/DirectTV email offers for 25,000 to 30,000 bonus miles (depending on the email) I felt enticed enough to investigate my options and sign-up. Within the body of the email (which one can view as a webpage as well– I elected to do so) there are a few references to “provide your United MileagePlus number when you call **************.” Alternatively there are several other references to “click on a hyperlink [to view all packages] or call ************.” Wanting to thoroughly understand my options and obligations I elected to follow the “view all packages” hyperlink. When following the hyperlinks as a consumer you are then exposed to alternate DIRECTV/UMP content. Specifically for the DIRECTV, within a few clicks I was presented with different phone numbers to call to sign up for DIRECTV (e.g. through the ATT site, DIRECTV site, UMP site). Unbeknownst to me, as UMP explained when I inquired about my missing miles), the number I eventually dialed after viewing all packages as advised by the promotional offer was for a retail vendor and “doesn’t qualify for mileage awards.” I find the promotion incredible deceptive and poorly managed. The links, content, and offer should have been self-contained. Instead I seamlessly clicked from one link to the next (all from following the direction in the initial promotional email). I had no way of knowing that I was suddenly working with a vendor/subsite that wouldn’t make me eligible for the miles. When signing up the vendor apologized and said he wasn’t familiar with how to process the mileage credit and asked me to contact UMP for clarification. Not thinking anything of it at the time, I called UMP and they told me to take it up with DIRECTV. I was stuck in the middle and bounced inbetween both organizations before finally convincing UMP to investigate the mater. More than 2 months later, after repeated phone calls, emails, to UMP (most without UMP acknowledgement or follow-up) I was notified I wouldn’t be getting the bonus miles. The reason – “your account wasn't eligible for the promotion because your order was placed with a retail vendor and it does not qualify for Mileage awards” – a vendor I engaged by following the promotional content emailed to me by UMP. I’m now without my mileage bonus. Stuck in a 2 year contract with DIRECTV. Paying more for similar services I had before (TV, internet). And had a credit hit against me for the sign-up.

Desired Settlement: Advertised bonus miles awarded for following the links/instructions in the promotional email plus additional bonus miles for inconvenience, effort, and poor customer service experience.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

1/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Having a serious customer service issue. I am not getting anywhere with this company and my claim. They are handling my account like children and I need someone who can do their job and get my issues resolved.

Desired Settlement: Resolution of my account issues.

Consumer Response: I want the business to give me a call and to correct issues with my bank account.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

Although this matter is NOT RESOLVED, I have already forwarded this matter to my lawyer.

Chase will be receiving notice soon, if they already haven't.

At this time BBB, you can close this complaint because I have involved an attorney in this matter.

Regards,

 

 

 

1/4/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My credit card balance was $12,833.50 to be paid by 07/26/15. I made the following payments on the following dates: $500 on 07/20/15; $4,200 on 07/24/15; $8,000 on 07/24/15; $133.50 on 07/26/15. Total paid was $12,833.50. On 08/02/15, Chase billed me $100.65 for interest as they considered my $133.50 late and conveniently credited this last payment on 07/27/15. However, the due date was 07/26/15 and I made the payment on 07/26/15 at 11:18 p.m. I have proof of said payment on said date and time. I sent several emails to Chase asking them to credit the amount of $100.65 back into my checking account (as I had automatic payments). Chase responded several times telling me it would not refund the $100.65 as it considered my last payment of $133.50 to be late. But, it was not late, I paid the final amount of $133.50 on 07/26/15, on the date it was due. I paid this business over $12,800 in one month and it still was not enough for Chase. It wanted to squeeze one more charge from me and it did. Unfortunately, I did not think of cancelling the automatic payments as I had requested several times that Chase close the account. Finally, Chase closed the credit card account as soon as it took the $100.65 out of my checking account.

Desired Settlement: Asking Chase to engage in fair business practices may not be realistic. Therefore, I would settle for a refund of the $100.65 it illegally took out of my checking account. $100.65 may not be a lot of money to many people -- but is is to me. In addition, the unfair action taken by Chase is not and should not be acceptable.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/4/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I use my VISA credit card heavily each month for many items (groceries, resturants, travel, etc.). Conquently my billing statement is lengthy, usually 3 pages long. However, each line only indicates three things : date/activity/amount. Then the bill indicates the final new balance.Being a senior citizen, as well as a non math expert, there is no way I can verify correctness of the new balance. My only option is to add up all three pages of amounts, usually 35 items per page. Sometimes items are negative amounts (as in rebates). This is impossible.If only as each new line item activity is added, also include the new balance, I need only look at the previous line to resolve my concern that the new caslculation is correct.This feature would not only be a grest customer service...but could be a great marketing tool for VISA to provide, again especially to its customers.

Desired Settlement: As noted above, as each new activity is added to the billing statement, also print as a 4th item the "new balance". This value is already in the computer...readily available...costs nothing to provide.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 15, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I'm also am being charged for things that I have not purchased and or authorized and am being charged and overage fee. I am being charged overage fees for things that are not authorized and not reflecting current accurate account balance charging me for purchases

Desired Settlement: DesiredSettlementID: Other (requires explanation) Not to be charged any addition money.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/3/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i use to have an Samsung s5 which anyone who has had one knows you need a gmail account to operate so i used that gmail account and since i liked my credit cards to the phone all my info was saved in one place. Well i got ride of my phone and got an iphone instead and about 3 weeks after i started getting charged from google by the end of it it totaled about $5700 worth of charges so i filed a dispute with chase since having an iphone i couldn't make purchases on google even if i wanted to. everythgin went well then a month later they took back my credit and i owed another 3k on my credit cards. i reported the fraud for all of my accounts on 11/6/15 they didn't close my freedom card until late November and continued to get fraud on it and they billed me for all the charges again totaling over 5700 i spent over 4 hours on the phone with them to try and resolve this and i was told because google had the same address that was linked to my card (this was the gmail account i set up strictly for my phone and to link it to my card) that i was liable for all charges even after i requested my card closed and they failed to do so. I worked at chase for almost six years and not only were they my bank but my family and friends all banked their and to be denied when it was very obvious i didnt make the charges is illegal. The charges leaked over to my checking account and i filed a dispute to my checking account as well which went through i got the confirmation that those were fraud and i got my money back yet the exact same charges were on the credit cards that they decided wernt fraud.

Desired Settlement: i don't need any large amount of money i just don't want to have to pay for the charges that i clearly didn't do. as a member there for over 15 years and an employee for over 5 its incredible that they would try to pull something so illegal i contacted toe cfpb as well and if i need to i will get a lawyer involved.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

1/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: buy amazon gift cards in MPX(mileage plus X) on Oct. 30th with my american express credit card.shows unsuccessful when place order, but I am charged I buy amazon gift cards($359.94, I tried twice) in MPX(mileage plus X) on Oct. 30th with my american express credit card. It showed unsuccessful when I placed the order, but I am charged 2*$359.94 by american express. There is no transactions activity record about this two transactions in my MPX account. and of course I don't have the redeem code of the gift cards. But in the customer care end of united mileage plus, they can find the transactions and refuse cancel the orders and refuse refund.

Desired Settlement: cancel the two orders and refund 2*$359.94=$719.88

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 7, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Recently, I am not in U.S. I travelled to other countries. I replied the email from Chase that don't call me because my phone number is not available if I am outside US. If they have any questions, just email me, I will definately reply. But I didn't receive any response. So I don't know how they want to solve the problem. Please let them send me email. Thanks.

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/30/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The method of how Chase seems to apply payments made towards a Chase Freedom credit card, seems intentionally confusing, hidden, and designed to allow Chase to collect more interest from consumers. They apply the "minimum payment" to a balance with 0% interest and then, and only then, do they apply any monies received to balances that have an APR above 0%. This is not explained and seems designed intentionally to force consumers to unknowingly pay more interest charges.

Desired Settlement: More clearly communicated policy of how payments will be handled. AND 1) Consumer choice in how payments are applied. OR 2) All monies paid are automatically put towards highest APR balances.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 7, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase's response was insufficient.  They stated that they applied my payment correctly.  That was not my complaint.  MY complaint was that they applied the "minimum payment" to the LOWEST APR of the balance, instead of the highest insuring that Chase receives the maximum amount of interest from their customers.  It is sleazy business practices and I will be sure to make everyone possible aware of this.

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I contacted Chase credit card services early on the morning on 10/28/2015 and advised my credit card was compromised and I wanted no further charges place on the credit card ending in 0398 and requested a new credit card number. The representative assured me no further charges would be placed on the card period. They reissued me a new credit card, but allowed another charge to the old credit card in the amount of $391.32 on 11/08/2015. I called them on 11/10/2015. And they refuse to remove the charge, something about a reoccurring billing! I advised I was assured no further charges could be billed to the old credit card number and they refuse to correct their mistake. I have cancelled my credit card account with them not once but twice since attempting it on Nov. 10th, finding my account still open and they insurance another credit card!! I do not feel owe for their error on 1/8/2015 and want that charge remove from the outstanding balance on this closed account.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 1, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was offered the Chase Sapphire card with no annual fee. It was not obvious that there was an annual fee until one was charged to me yesterday. I called the company this morning and spoke to a supervisor and cancelled the card based on this call (7:21a Central Time). If this is an annual fee ($95) and was waived for the first year (which was unclear) and I cancelled the following day I would think I should not owe the $95 as I will not be a "member" for the following year as this is not a in rears collection.

Desired Settlement: I believe the misleading of the advertising on this card paired with me cancelling the day after the yearly fee should entitle me to at refund of $95 as I will not be taking advantage of the "benefits" of this card for the following year. If they would like to prorate I would accept that ($95/365 days=$.26 a day). I had the card for one day into the year anniversary resulting in a prorate fee of $.26. I would desire a $95 refund but would accept $94.74.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 4, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

12/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: All this is noted on my account w/ chase Amazon rewards credit in detail. I decided to cancel my credit card w/ chase but was told if I did I would lose my reward points so I did not. That day, I went onto Ana on to spend my reward points. I made my purchase using all the reward points and all was set up w/ Amazon. The next day I cancelled my chase card. A few days later I looked to see when my Amazon package would arrive. Amazon should a cancelled order due to no funds. I looked and I had a zero balance and all the points had been removed. Even if I had not used them the day BEFORE canceling the card I should have had 30 days to use them per the chase card contract. After many phone calls I finally was able to speak to a supervisor who said the issue would be resolved and to call back. When I called back I was told that marketing is denying the request. In short chase not only broke contract but stole my points. They also will recognize this happened but just tell me there is nothing they will do and nobody higher I can complain to. I was told to contact the big executives and to find the secure line in online. I looked and there is no such thing that is at least accessible via search.

Desired Settlement: I absolutely want my reward points back or the equivalent applied to my account balance that I pay regularly and am a good, timely customer to. I also feel the chase company has completely disregarded their own contract and also has been nothing but callous and rude to me. Most the phone reps from the multiple calls seem to be very aware that this is habitual. I want my points back and feel I should be given some form of addition compensation for the company breaking its own contract and horrible customer service.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 20, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. AFTER getting some runaround and being told I was wrong. After I called Amazon who directly said that this was chases responsibility and chase was giving me a line. After calling back chase and telling them Amazon is working with me and will prove how it is chases responsibly. After a few more phone calls. I received the points I had stolen from chase (I have not checked yet) and nothing else to cover the many hours and issues. 

Basicly until pushed against the wall by Amazon the attitude of the company was to tell me to go away... 

 

Regards,

 

 

 

 

12/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase Bank advertises 0% intro for 15 month with no balance transfer fees. When applying its disclosures then state it limits it to $15000 based on credit worthiness. Applied and approved for only $5,000 limit. I immediately called and cancelled as of no value and false advertising.I have a 800 credit score with $235,000 annual income with my only debt being real estate. My complaint is that they are obviously using teaser information with no intent of giving limits above $5000.

Desired Settlement: I believe this practice warrants investigation and request for cease and desist. I look forward to BBB requiring Chase documentation that they have actually ever given a $15000 credit limit under this program.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 1, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I called Chase today 11/28/15. I paid my account off in full ($1,921.09)on 11/19/15. On 11/27/15 I was charged interest of $26.02. Called to ask them to remove the I Teresa since the card was paid in full and they told me no. I paid off multiple credit cards that day and every other company removed the I Teresa due to the fact it was paid in full. Chase supervisor refused to remove it told me I had to pay it off before the due date (11/28/2015) or closing date (11/27/2015) which I did since it was paid in full by 11/19/15. Was then told they back bill interest and they would not remove it. I'm very upset in being told they can't and wnot remove it when I know it is possible. This makes it impossible to everify get a zero balance with Chase. I paid the interest today o 11/28/15. I want a refund.

Desired Settlement: Refund of the Interest of $26.02 that was charged after card was paid i full. I do not want it credited back to the chase credit card as I will never use this card again.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 4, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I made a purchase, returned the items and cancelled the service in the time required for the introductory period. This was resolved but not relayed to me so the company (Chase) keeps charging me interest and late charges after I have paid and closed the account. I told them two weeks ago that if them sent me one more statement that did not have a zero balance then I will file a bbb complaint. So here we are and I am disputing their boggas and excessive unauthorized charges of interest and late fees.

Desired Settlement: A zero balance on the closed account $71.30 as it is now.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 11, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase cancelled my credit card without a valid reason. They first disabled my credit card for no reason and then cancelled it. I had this credit card for a few years and I have been paying on time and was never late. This card was paid from Automatic Fund Transfer from my Wells Fargo account. I have spent more than $600,000 using Chase Credit card and I have paid them on time. I checked my Credit Report thru Credit Bureaus, Experian, TransUnion and Equifax and they were fine. They sent me a letter saying, " BALANCES ON ACCOUNTS ARE TOO HIGH COMPARED TO CREDIT LIMITS / ACCOUNT NOT USED AS INTENDED." This is very unreasonable. I accumulated hundreds and hundreds of MILES due to my expenses on the card, which I religiously paid.

Desired Settlement: I pray for a clear and reasonable explanation on why CHASE just cancelled my card for no apparent reason. Their reason " BALANCES ON ACCOUNTS ARE TOO HIGH COMPARED TO CREDIT LIMITS / ACCOUNT NOT USED AS INTENDED" does not make any sense because i did not exceed my credit limits.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 9, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I recently applied for a Chase Sapphire Preferred Card and received a welcome bonus of 40,000 points for opening the account. I learned that Chase now has an offer for 50,000 points for the exact same card. I send a message to Chase hoping that since this was a new account they would be able to extend the new offer to me assuming I meet the requirements. I received a quick, unsympathetic, cut and paste response from ********* ***** basically saying "too bad so sad". I was really taken aback by this rude and careless response. I have been a loyal customer to Chase for many years and typically spend over 30,000 dollars a year on their cards. I find the whole practice of changing offers within weeks to be a bait and switch practice and completely unacceptable that they are so unwilling to offer a simple point adjustment to a long time customer. Link to new offer: *********************************************************************************************************************************************************************************

Desired Settlement: I would like them to honor the 50,000 point bonus for their new offer since the account is less than 4 months old. I received the 40,000 bonus so a simple 10,000 point adjustment would make this right.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 30, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Chase has report on my credit for two late mark in 2009 and 2010. I called Chase @ ************, which is the number on my credit report and they are not able to find an account for me during this period of time. The stated that they can not remove the marks if they have nothing on file for me.

Desired Settlement: I am wanted Chase to correct my credit report because they have nothing on file for me and they can't not provide a way to resolve the issue because of that.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct 28, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/23/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Have contacted the company to change financial institutions for billing. I am being charged from old account which costs me late fees and insufficient funds monthly.

Desired Settlement: Stop billing wrong account and adjust billing.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 2, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently got approved for the Chase freedom credit card which I received on 12/8/15 on 12/4/15 I called to try to get online access for my account so I could try to apply for a checking account as well since it said I already had an account with chase and when I tried to log in it says my account was suspended due to suspicious activity and to call I was transferred from department to department to department for about an hour each person said they could help then they couldn't so they had to transfer me finally someone told me that chase decided not to allow me online access but couldn't tell me why but also said that when I had a checking account over a year ago that they closed and didn't give me a reason then either that that's when they made the decision to not have anything to do with me ever I never had any suspicious activity or did anything wrong on my checking account when I had it an no one gave me answers then either so I kept asking who do I need to speak to to get the problem resolved because I was unaware of this decision he said to call the credit card number back and see what my options are. I called back on 12/8/15 and was told it takes 3 to 5 business days to be able to set up the account once you open the account so that could probably be the reason and I should call back when I get my card to try to open my online account. I received my card that afternoon and called I spent hours on the phone this time and once again got sent from department to department and no one could help one department kept saying I passed the security part and everything should work and they sent me to the next department to get it fixed and they said the department before didn't do it correctly so they can't be access then would transfer me back and fourth they kept sending me to departments they just knew we fix the situation or give me an explanation but they couldn't finally at the end of a few hours of being on the phone a rude customer service rep explained that once again chase chose to deny me access and I wouldn't have online services but couldn't explain and told me I have to go in to the branch to get answers as to why I called the branch before I even wasted anymore time by going up there for nothing to be done and they didn't know why the rep would tell me that they said alls they would do is call the 1-800 number and try to get answers just like I've been doing . I told him like I told every rep I talked to how could chase choose to never have a relationship with me when I was just approved for a chase freedom credit card and received it that's a relationship and I was told I'd have online access to set up my account which is part of the card benefits If I wasn't going to have full access like it stated they should have never approved me for the card now I'm being punished I can't check my balances my transfers pay my bill online make sure my transactions are correct see when my bill is due make sure there isn't any fraudulent activity check and claim my rewards all that and so fourth which i'm being denied all my benefits that I agreed to have that I'm supposed to be able to do having a card with chase and no one can tell me why well then they should have never said I would have it after getting my card I would have never got the card if I can't check my account online I can't trust that chase is going to monitor my account for me their not giving me a personal assistant through chase or anything that will check my account daily so I know my information is correct I want my services I'm supposed to have associated with my account and that's that and if they can't do it I need to take further action against them because it is wrong to say I will have access after having me run my credit get approved then its a lie and they just choose to say I can't that doesn't work for me I've never in my life seen anything like this especially when they said they chose to not a have a relationship with me through their bank "EVER" like the rep said but yet I got approved to be apart of their bank and I also never knew of this action it's not fair and I need someone to fix it now.

Desired Settlement: I would like an explanation of why my online access was denied and why they would say they want to terminate the relationship with me and never give me an account again but yet I have an account with them since that time and I want to know why nothing was ever explained to me and I want my online access for my account set like I'm supposed to have as part of having my chase freedom credit card.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 15, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

12/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: everytime I log onto my credit card account, I have to go through several actions to get to my account because they are trying to force me to go to paperless billing. All of the default options accept paperless billing and you have to go into managing your account and specifically select 'no changes" to your account or you end up getting paperless billing. I have complained several time but they have not changed their interface to make it easy to keep your account as is.

Desired Settlement: change their interface to the default being keeping your account as is rather than having the defaults be changing to paperless.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 1, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase recently switched their Amtrak Chase credit card to the Chase Freedom Card. I was not made aware of this exchange- and- by the admission of the service rep I spoke with on the phone, this was a common issue (Penny- Senior Service Representative,San Antonio Texas). I did not receive my new card, and my new card was used fraudulently (to buy $65 of software online)- an issue Chase Resolved thankfully- but, most importantly, Chase did not transfer my 17,434 points I had accrued. They sent these point to an Amtrak account; this was standard procedure. Amtrak points however do not have the same usefulness as Credit card points. Credit card points can be transferred or used for a variety of benefits like flights or money back, Amtrak points can only be used for train tickets. I saved for two years to accrue these points and now they are not nearly worth what I was promised while accruing them. And they gave me no chance to back out or transfer the points ahead of time due to their lack of communication.

Desired Settlement: I want my 17,434 points applied to my new Chase freedom card. I earned them- you cant get rid of them without my consent.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec, 5, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

After speaking with your customer service representative he offered no solution to the matter.   I suggested several options, including canceling my c=new and unwanted chase freedom card (with no damage to my credit) and applying the points to my new chase ritz carelton card.  OR, offering no annual fee for the first year of the ritz carelton card.  He offered 5,000 points (which is less than a third of the points loss )  on the unwanted chase freedom card

Again your companies actions have hurt me three ways:

1) send my card to wrong address and allowed me to become the victim of identity theft

2) hurt my credit score by providing me with a card I don't want and force me to cancel it

3) eliminating 17,000+ credit card points by selling them to an outside organization without my consent.  That's $170 value at 1% per point or a domestic flight ticket. 

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/20/2015 Billing/Collection Issues
12/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Poorly written terms of credit card application leading to false advertising. My wife and I applied for a Chase Slate card because it was listed as the best balance transfer card. We are already Chase Freedom card customers with a high balance and we wanted to transfer that balance to a card advertised as one with no APR for 18 months and no transfer fee. After reading all of the reviews and information on the Chase website we applied and were subsequently approved. After attempting to transfer my balance between accounts this morning there was a 2% fee of our balance, or 140USD. Since I was lead to believe there were no fees I decided to call customer service where I was told it was not possible to transfer balances between Chase cards. I explained my frustrations with the employee and re read the website with her on the phone, SHE EVEN AGREED IT WAS NOT WRITTEN ANYWHERE ON THE WEBSITE. She then transferred me to a manager who actually told me "Yes it is not on there, but you should have called to double check before applying." I told her chase would be losing a long time customer and I would take my interest payments elsewhere. She did not seem to care and said there was nothing she could do about it. I also asked for the 0 percent interest special for 12 months that is currently being offered to new Chase Freedom customers as a quick resolution and I was balked at. I am furious that my wife and I applied and now have a hard inquiry on our credit. We will now have to apply for a different card or loan to pay off our high interest balance.

Desired Settlement: For the opportunity to transfer my balance to the new slate card as originally planned, or to receive the new customer chase freedom card special with 12 months interest free

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that Chase does not want me as a customer. The person who called me stated he would not do anything to resolve the issue and that it was my fault. I advised the employee that I would find a new bank and I no longer wished to be a chase customer. He did not seem to care. I accept the response from this business as I no longer wish to give them my business.

Regards,

 

 

 

 

12/19/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Chase has been asked numerous times to cease calling. The company has been calling my previous landlord and it is creating major conflict. I no longer live at that residence and they have my new number.

Desired Settlement: I would like them to cease all communication and abide by the cease order they were sent.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is scarcely satisfactory to me.  They only ceased the harassment after I reported them to BBB and another agency as well. They were told several times to cease the harassment and that they were calling the incorrect numbers and insisted on continuing to call those exact same numbers. They should only be allowed to call the numbers they have permission to on file.

Regards,

 

 

 

 

12/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I applied for Chase British Airline credit card through advertisement on third party website. The third party advertised saying that first year annual fee is waive. My sister applied before me through the same website and did not get charged the fee. Now, I am charged a fee and chase is telling me that the promotion was over. I told customer service that it is not my fault that chase's advertiser did not update their ads. I would like to ask the vendor to waive first year annual fee because I applied with information stating that the first year annual fee is waived. It is chase who need to make sure their contractor's are promptly updating their website... Chase customer told me that their promotion was over couple days before I applied and it was their contractor/advertiser who did not update the information.

Desired Settlement: waive first year annual fee as it was advertised on the website.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

I did not receive anything from Chase as of today. The letter was mailed Nov. 24th. Can Chase forward the letter in email to me and BBB? Please let me know. Thank you. 

 

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 31, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was charged two overdraft fees. I tried speaking with a chase rep who seemed to completely disregard my situation and reply with a carved out respon I was charged two overdraft fees of $34.00 each. I tried to explain that I went to the ATm to make a deposit to avoid receiving these fees but the ATM was broken. This was after inside banking hours so I could not go into the bank for the deposit. It is NOT my fault that the CHASE machine was broken and I dont feel that I should have to pay for fees that I was able to avoid had their equipment and services been working properly (like they should be). I believe the person who ready my inquiry did not even read it. Its like they only look at the subject line and respond with a carved out response they received from their corporate headquarters. They said "we refunded a fee in March so we will not refund these". Okay, well you don't take into account YOUR portion of the responsibility of having working equipment? It is very very frustrating. Also, I spoke with a chase rep that night to see my options. They had advised me that the fees do not get applied until the overdraft transactions actually post to the account. My last 3 transactions had not posted yet so I am not sure why the fees were already charged and I wasnt given the chance to make the deposit the same day like I always have been able to in the past. I did everything I could possibly do to rectify the situation before it even happened and chase is providing ZERO service for my troubles. Had their machine been working, this would not even be an issue.

Desired Settlement: i just want the 2 posted $34.00 fees ($68.00 total) refunded and no more fees posted to my account for something that was unpreventable due to their broken ATM!

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct 26, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 tickets with American Airlines using my Chase credit card on Jan 29,2015. I contacted Chase about a different flight with TAP portugal that I wanted disputed. In March Chase refunded my card on the American flights. I contacted Chase and told them this was a mistake I didn't want these flights disputed. They claim they sent the money back to American and charged my card again in the beginning of March. A week before I was suppose to leave on my flight in June I found out my flights were still cancelled. I then had to purchase new tickets. Every since I have been fighting with Chase about the missing $2000.00 They claim the money was sent back to American on april 22nd and American claims they never received the money back. They only issued the refund. I started disputing this money againJune 7- I spoke with ******* a supervisor at Chase in disputesJune 9- I spoke Paul a supervisor at Chase in disputesJune 16- I spoke to ****** in disputes chaseJune 25- spoke to ******* peterson a supervisor at Chase in disputesJuly 10 -mailed a first class letter explaining my problemJuly 28-fax a letter stating my problem they told me that American had my moneyChase kept telling me it would take 30 days to look over the dispute and then after 30 days I would receive a letter stating the charges still stand and I needed to contact American. I would call back and dispute the charge again.July 28- emailed American stating my problemAug 26- sent a letter by mail and email to American stating my problemSept 9 American sent a letter stating they do not have the money.oct 13 spoke to American again they spoke to head of refunds and claims they don't have the money.Chase has not been helpful in this process at all. Everytime I speak to them they tell me a different story. There is $2000.00 sitting on my credit card accruing interest and between the two companies no one can find it.

Desired Settlement: I would like the $2000.00 back on my credit card.

Business Response:
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 29, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

12/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I SIGNED UP FOR A CREDIT CARD ACCOUNT. MET THE SPENDING TERMS TO RECEIVE THE 30K UNITED MILES PLUS 5K UNITED MILES FOR ADDING AN AUTHORIZED USER. THEY WILL NOT ISSUE ME THE MILES.

Desired Settlement: I WOULD LIKE THE 35K MILES.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called to apply for card offer in the mail, approved. Spoke to gentleman who had issues with certain English words, then explained I was approved for amount. When ran my credit then told me he could not tell me how much this was? Told him that I needed to speak to manager, he put me through to an office in this country and the lady had no problem telling me the amount? I told her I did not want this card and now only concerned for my credit. She told me it was closed and a few days later I received mail for new card? Chase would not respond to my email. I called third person said this was my issue for saying to run application. They were not concerned to hear the incorrect information given to me.

Desired Settlement: This will not hit my credit bureaus.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I HAVE AN ONGOING LONG EXPERIENCE WITH CHASEBANK THAT IS GOOD. HOWEVER, FROM TIME TO TIME WE DISAGREE. AS RECENTLY AS TODAY, WHICH HAS BEEN ONGOING FOR FEW, AND THAT IS THE DISPUTE CENTER EXCESSIVE LIST OF REPEATED QUESTIONS WITHOUT NOTATION, ONLY TO 'WASTE' CUSTOMER'S TIME. TODAY'S EXPERIENCE REGARDING A GROUPON DISPUTE WAS OVERLOADED WITH SAME OLD SAME OLD REPEATED QUESTION BUT WITHOUT ANY POSITIVE RESOLUTION.

Desired Settlement: OR REPLACEMENT. I GOT CAUGHT UP BETWEEN CHASE DISPUTE [AND GROUPON, INC.] AND THEIR RULES OF ENGAGEMENTS, RESPECTIVELY. THEY BOTH BENEFITED OFF MY LOSS. I WOULD ENCOURAGE CHASE TO DO BETTER... AND IMPROVE YOUR METHOD OF DATA GATHERING.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 23 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

THEY CONTACTED ME AS I CONTACTED THEM A NUMBER OF TIMES. WE HAVE YET TO CONNECT IN REAL TIME.

UNTIL THEN, I SHALL HOLD OUT.

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 31, 2015 I informed Chase that I did not agree to pay the charge dated 2/16 to Student Universe and American AI in the amount of $757.71 since the merchant negated to provide the service covered by this charge. However, after several more contacts in Sept and Oct but Chase failed to provive immediate credit in such amount to my account and inform the merchant to such effect. As a result, I hereby seeking Chase to apply this credit amount to my account balance

Desired Settlement: Chase to provide immediate credit to my account in the amount of $757.71

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 20, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase did not do any thing to resolve the problem. I tried to contact Chase numeruos times via telephone, email, and e-messages but there is no response from Chase. In short, Chase just do not take no action to resolve the situation and avoid all forms of contacts with me. As a result, no progress has been made by Chase to resolve this problem.

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for a Chase British Airways card and have not received my Points as agreed upon. I have called into British Air and Chase numerous (at least 6) times to resolve, but am still not able to see any points deposited in my account. I just called again and the Chase rep told me the same story as before, make sure my address is same as my CC as is in my British Account, which it is, and that marketing would sort in 10days. I am extremely frustrated :(

Desired Settlement: I want my 50,000 Avios Points deposited in my British Air account in addition to my other points earned. It´s been since July and I have received nothing.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 2, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Two credit card accounts were closed without my consent. The accounts were closed by Chase because they held balances on them. Both of the balances were incorrect and should have been zero. A BBB complaint was filed during the period the accounts were closed. The complaint was resolved and the accounts returned to the correct balance of zero but the accounts were also closed at the same time. The representative assigned to my complaint said she could not help me. I have send emails on chase's secure website and yet again the customer service reps are saying there is nothing they can do about these accounts.

Desired Settlement: Reinstate both accounts. Closed accounts hurts credit reports.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 20, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

12/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went on Vacation to Port Aransas, Tx on July 13th 2015. We booked a room on Priceline.com on that night at the ***** **** Resort. The Owner ran my credit card and had me sign it telling me that Priceline didn't charge me they just hold the room for me. She ran my card. This voided my priceline.com protection. The lady was hostile and mean to my wife and kids. We were shocked at the treatment the lady gave us. We didn't know at the time that she had canceled my order through priceline and charged me at her business. We went into the room and the room was dirty. The lights didn't work. The televison didn't work. All the counter was sticky and it smelled like chemicals. We immediately checked out due to the lady was hostile and the room was unlivable. We had to go to Galveston for vacation. Costing me 100's more dollars. I filed a dispute with chase. Chase put a temporary dispute on the charge. $528.84 was a temporary credit and became final and I received a letter confirming that The dispute was settled and the credit was permanent on 10/07/2015. Then I received on on 11/2/2015 of Chase stating they changed their mind and took the dispute back. I was tricked by the lady at the ***** **** Resort and scammed. This charge was Fraud. I was told by chase I should go confront the lady and the resort. This is not a good idea. I was told to call her on 3 way with chase. This is not a good idea since she is a liar and a cheat. I want my $528.84 back that chase took from me after approving my claim. You have cause my family great pain and suffering. I am not short paying the man who remodeled my kitchen and cannot pay him. I have contacted a Lawyer. He has advised me to call and ask for Chase to give me the money back. Which I did. I also choose to file a BBB complaint due to this. Chase has lied and cheated me. I have all documents chase sent me and so does my attorney.

Desired Settlement: Refund my $528.84 to my account.

Business Response:
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 09, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Chase stole money from me. They state you are safe with Fraud Protection. They do not protect their customers.

Regards,

 

 

12/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I paid off my account to a zero balance on 10/22/2015. My new statement just came out and I am charged $7.63 interest. My account balance was zeroat the statement closing so I called to ask what the interest charge was. I received some ridiculous explanation that CHASE charges "residual interest" . Residual on what, the balance was zero. I paid off another credit card at the same time and I didn't receive any "residual Interest" on that one. I don't see how you calculate interest on a zero balance.

Desired Settlement: Remove the interest charge.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I accumulated thousands of frequent flyer miles in using my Chase Travel Visa since 1994. Apparently in October 2014 Chase changed its policy for granting customers use of those miles. A minor trip costing a customer $500 or less was cost 25,000 usable frequent flyer miles,. The new policy changed that to 80 per cent of the ticket., I tried to get two tickets from National Airport in Washington DC to O'Hare in Chicago and was told 33,000 miles per ticket would be redeemed. Most of my many accumulated miles were earned before the change in policy and I accumulated them because I chose Chase over other credit cards. I would have used other credit cards for redeemable miles had this not been the deal offered by Chase and accepted by me.

Desired Settlement: I want to redeem frequent flyer trips at the mileage rate in force when I used the credit card especially those accumulated before Chase made its so-called change in policy in October 2014.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My credit card was compromised on 9/22 and a new credit card was shipped to me. On 9/24 two charges were marked as fraud without my approval for the vendor Gameforge for 19.39. These charges should have occurred on my new credit card but for some reason a letter was sent to me by chase marking these charges as fraud on 9/24 and stating they were still on my account ending in 0254 instead of my new account ending in 4898. This cost me access to a Kickstarter account that I paid $750 dollars to get special rewards. Gameforge says that i falsely reported these charges and they have permanently banned my account. I have tried to get confirmation that this was done by Chase for over a month now and 3 times I have been told a letter would be shipped to me and nothing has ever come. The charges have already been fixed by Chase but without a letter stating they made this mistake I will remain permanently banned for a game account with life time rewards and benefits that provide $7 of game content weekly for the life of the game and other special benefits.

Desired Settlement: I want a letter shipped to me confirming that the two charges reported as fraud on 9/24/2015 for the vendor Gameforge was inaccurately reported as fraud by Chase. If this can't be done than I would like to close my $10,000 credit card.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *****

 

 

 

12/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In June 18, 2015 I bought a Samsung tablet from Amazon on a Amazon Store Card 3 days later I transferred $245.00 to my Citi Credit Card under the same Store Card..I also had a reward card from Amazon and this is where Chase put $300.00 on it. I called them and told them nothing should not have went on that card. From now until now Chase wants me to pay after sending the statement of where it was paid for- now they want me to pay them for this tablet is not fair. It has been 5 months of rebuke.

Desired Settlement: This money should not have had that amount of money on that Reward card at all. They have sent me a letter saying they want $55.00 payment. Thank you

Business Response:
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 20, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is not a resolve to this matter as they contacted me with wanting 55.00 for a payment on thto Citie amount of 247.00 and now another payment is due of 55.00 Why would I have to pay Chase as I paid for my tablet the day I bought it from Amazon transferred the  amount to Citi Credit Card. This would be twice paying for a tablet and that is not right. From the time I received the 1st statement in July I have called and told Chase I did not put anything on Amazon Rewards Card. I used Amazon Store Card on my purchase and again Amazon Store Card on the transfer.

 

 

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 20, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase Bank charged me usury/predatory interest rates on a bill I had paid in full prior to use date. Chase Bank charged me usury/predatory interest rates on a bill I had paid in full prior to use date. I paid balance in full in October 3 days prior to due date. I receive a bill with a $39.07 interest fee for AUGUST-- despite the fact that I paid the balance on full. ON TIME

Desired Settlement: refund of $39.07

Business Response:
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 06, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

12/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I asked to do a balance transfer and 2 days later I called them back to stop the transaction and they allowed the transaction to complete. On September 26th 2015 I called them to do a money transfer to klp enterprise solutions in Orlando Florida contact there is **** ******* pH ********** this company offered me a 4 year 0 percent interest on balance they gave me an account NR opened in my name **************** and we did the balance transfer from my wife's ******** ******** Sears card to klp enterprise solutions in the amount of 7527$ after 2 days on Monday the 28th I called Sears card back to ask them to put a stop /cancel the transaction because I called klp enterprise solutions and couldn't contact no one there and realized that this is a scheme to get money from my wife's card but the Sears master card operator told me that he could not stop and said to let the transaction to complete and then start the dispute I insisted to stop it but they wouldn't do it. Good enough after the transaction was completed I opened a dispute through Sears master card and they simply said that they can't do nothing about it that I should talk to klp enterprise solutions but they are nowhere to be found so our family is stuck with this balance for the money that we never got a use of for the simple reason that they wouldn't stop the transaction when we asked them to do so. My wife's Sears master card ends in 4789 expires 11/18. Thank you for your cooperation in this matter I hope I can get the help I need in this case.

Desired Settlement: I just need the Sears master card to credit my wife's account and change the way they conduct their transactions especially when the customer calls before the transaction was completed like in our case. I don't have enough money and power to fight this in a court of law and I hope that you can get some results on our behalf. Thank you for your cooperation. ***** ******** *** ******** ********

Business Response:
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 12, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 i only received a letter from sears card member services dated nov 3 2015 saying that the purchase was made with a balance transfer check and they are not able to assist me in this matter and if i wish to dispute further they asked that i contact the payee witch don't exist that's why oi asked sears to stop the transaction but they would not listen to me 2 days before the transaction took place ,and the transfer was made by phone not by check as they stated in the letter sent to me on nov 3 2015 .i personally filed a law suit against them and awaiting trial in this matter in a court of law and that is another burden on me because i have to pay court costs and legal fees etc. attached you will find the letter sent to us by sears master card .this is not the result i was hopping to get from them thank for helping us solving the big problem we have .

12/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Applied for a Chase British Airway Credit Card and got the confirmation email Jul 24, 2015. Received the CC in the mail August 18th. Starting to use 5 days after. My dead line to spend $2000 in the first three months in order to have 50.000 Avios Points was November 3rd. Call chase ,filed a complain and submitted a request in order to extended my three months time frame to take advantaged the 50.000 promotion and stated that how I am suppose to start using the card if it was late delivered to me? My requested was denied. So, chase sent the Card late and still had the promotion deadline three months later. Told them, that by the next card statement I will close the card.

Desired Settlement: Have my three months Time frame re-established.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 11, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Couple of years ago I was hospitalized and then as a result of that lost my job. I can’t pay my CHASE Credit Card (Account *****************) balance on time and by the time when I was ready to pay this Credit Card Account was “Charged Off” and CHASE refused to accept payments from me anymore. Then couple of years later I find out that CHASE is reporting Current Balance and Due Balance to my Credit Report with all Credit Agencies. In the last three years I contacted with CHASE and also sent to Credit Reporting Agencies couple of letters and requested to report correct information on “Recent Balance” with all Credit Reporting Agencies. But CHASE refuses to send corrections to the Credit Bureaus and Credit Bureaus are still reporting “Recent Balance”. I spoke with the Credit Bureaus representatives and they told me that “this information that we reporting is had been verified by the CHASE as correct information and we can’t do anything”. Just recently I spoke with FTC and representative told me that “CHASE do fraud by reporting this and they shouldn’t do this by Federal and State law and they advised me to file a couple of complaints to couple of Agencies and if this will not work with CHASE, then they will do some auction against CHASE, because of I am not the first who is told this to them”. Also, FTC representative told me that: “CHASE is doing the “Mail Fraud, wire Fraud and this is Violation of FDCPA”! , Dear BBB, CHASE is reporting to the Credit Bureaus the “Current Balance” on the “Charged Off Account” and also “Past Due” with “Recent balance”. How this can be on “Charged Off” account? By Federal and State law this is “Mail Fraud” and Violation of FDCPA.

Desired Settlement: This error has cost me thousand of dollars in extra interest and phone harassments make me very seek. Also, recently this company is verified to the Credit Reporting Bureaus what this incorrect information is verified and corrected”. Now, I don’t want them to corrected, I want them to removed this Account from the reporting list to the Credit Bureaus immediately and this company must stop to harass me!!! THIS COMPANY IS IN VIOLATION OF THE FAIR DEPT COLLECTION PRACTICES ACT BY THE USE OF MISLEADING REPRESENTATIONS AND UNFAIR AND DECEPTIVE PRACTICES IN THE ATTEMPTED COLLECTION OF AN ALLEGED DEBT. THIS COMPANY MUST STOP TO REPORT ABOVE ACCOUNT AND MUST TO REMUVE ALL DEROGATORYS FROM MY CREDIT REPORTS WITH ALL CREDIT BUREAUS. My desired resolution: Report DELETION of the Account from the Credit Reporting Agencies, with written confirmation. If CHASE does not clear up these fraudulent derogatory remarks off of my credit report I will be forced to bring all to the attention of FTC and State Attorney’s Agencies. I hereby authorize the release of any financial information from this company to BBB to assist in this resolution process.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 13, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Dear **********,

I still don't have any correspondents from Chase Business.

I will let you know if I will have some reply.

Thank you for your help.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 13, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: **************** On2014-05-17 15:23:04, I requested written investigation/verification of an alleged Lates/CO under the FCBA(FAIR CREDIT BILLING ACT) from Chase Bank that “ Chase Bank ” claim I owe, but to no avail did they investigate/verify the alleged debt or even alleged late pays/charge off on specific dates. I would like to request your help with a problem that I am having with “ Chase Bank ” on “2014-05-17 15:23:04” I requested a investigation/verification of this alleged debt & lates from “ Chase Bank ” . I have yet to receive a response - their silence is their agreement to the facts. “ Chase Bank ” failed to provide me with a legal verification/validation of this account under the rules of evidence and the FDCPA within 30 days ? 809. Validation of debts. Yes, in the state of TX a creditor that collects its on debt is covered under the TDCPA.I am demanding that “ Chase Bank ” delete this account/derogatory information from all credit reporting agencies(Experian,Equifax,TransUnion,CBCInnovis), because they have not abided by the laws of the Federal Trade Commission, FCBA, FCRA, TDCPA. a.When notified of a dispute about information furnished to a CRA, ? 1681s-2(b) obligates a person to conduct an investigation and report the results to the CRA. 15 U.S.C. ? 1681s-2(b)(1). The Fourth Circuit has held that investigation must be a reasonable one “to determine whether the disputed information can be verified.” ******* v. MBNA Am. Bank, N.A., 357 F.3d 426, 430-31 (4th Cir. 2004). b.As the court noted in ****** v Ford Credit, No. 06-cv-1811 JMR/FLN, 2007 WL 1875989 (D. Minn. 2007), “[t]he majority of courts considering the question have drawn upon defamation’s traditional ‘multiple-publications rule’. Under this rule, each publication of the same falsehood by the same defamer is a separate cause of action, thus starting the limitations clock anew.” (citing Restatement (Second) of Torts ? 577A(1). In the FCRA context, this means each transmission of an erroneous credit information is a separate FCRA violation. Chase Bank didn't answer the following that I asked for below and signed contract agreement: *A copy of the original signed credit application showing the terms of the agreement. *A summary of all account activities, including all payments made, late charges, interest, date of payments received, date of payments posted, charges made, and date of charges posted. *Copies of all documents and financial instruments used to pay the disputed late payments. *Copies of all charge slips, invoices, promissory notes, and all other documents proving indebtedness. *Copies of all documents sent to me regarding my account. *Please provide proof that the alleged account was in fact late and that you have taken the necessary steps to properly investigate your allegations. *Please provide proof of receipt of payment to Chase Bank , and Chase Bank policies for investigating this type of dispute. *Please also provide the required employee handbook sections that describe your company's methods when dealing with lost or misapplied payments, computer glitches(down time) for manual payments, Chase Bank methods when dealing with lost or misapplied payments and the internal procedures for review and investigation of misapplied payments. Also, Chase Bank failed to notify me about reporting derogatory info. In section 603(p) 15 U.S.C. ss 168s- 2(a)(7)(A)(I); “The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after" Chase Bank reasonable one “to determine whether the disputed information can be verified.” ******* v. MBNA Am. Bank, N.A., 357 F.3d 426, 430-31 (4th Cir. 2004). b.As the court noted in ****** v Ford Credit, No. 06-cv-1811 JMR/FLN, 2007 WL 1875989 (D. Minn. 2007), “[t]he majority of courts considering the question have drawn upon defamation’s traditional ‘multiple-publications rule’. Under this rule, each publication of the same falsehood by the same defamer is a separate cause of action, thus starting the limitations clock anew.” (citing Restatement (Second) of Torts ? 577A(1). In the FCRA context, this means each transmission of an erroneous credit information is a separate FCRA violation. DISCOVER FIN SVCS LLC didn't answer the following that I asked for below and signed contract agreement: *A copy of the original signed credit application showing the terms of the agreement. *A summary of all account activities, including all payments made, late charges, interest, date of payments received, date of payments posted, charges made, and date of charges posted. *Copies of all documents and financial instruments used to pay the disputed late payments. *Copies of all charge slips, invoices, promissory notes, and all other documents proving indebtedness. *Copies of all documents sent to me regarding my account. *Please provide proof that the alleged account was in fact late and that you have taken the necessary steps to properly investigate your allegations. *Please provide proof of receipt of payment to DISCOVER FIN SVCS LLC, and DISCOVER FIN SVCS LLCpolicies for investigating this type of dispute. *Please also provide the required employee handbook sections that describe your company's methods when dealing with lost or misapplied payments, computer glitches(down time) for manual payments, DISCOVER FIN SVCS LLC methods when dealing with lost or misapplied payments and the internal procedures for review and investigation of misapplied payments. Also, DISCOVER FIN SVCS LLCfailed to notify me about reporting derogatory info. In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); “The notice required under subparagraph (A) shall be provided to the customer prior to,or no later than 30 days after" DISCOVER FIN SVCS LLC ",furnishing the negative information to a consumer reporting agency described in section 603 (p),’ 15 U.S.C.ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC ? 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response.

Desired Settlement: Therefore, they have tacitly agreed that they are using unfair and deceptive means to collect a debt. I demand they cease and desist any and all collection efforts and immediately remove any derogatory reporting to all the credit reporting agencies or I will take immediate legal action and pass this off to **** ******* FCRA & FDCPA Attorney and the Cfpb. Any further action will constitute their tactic agreement that they are attempting to collect debt using unfair, abusive and deceptive collection practices.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 18, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I applied and received a southwest Rapid Rewards Visa Credit Card from Chase. I did not receive a first bill. When I received my second bill there was a finance charge. After further investigation, I realized that I was charged $99.00 for the credit card. I immediately called Chase and spoke with ***** on May 22, 2015 and told her that I wanted to close my account. She stated that she was closing it as we spoke. I then asked for a refund of my money and she stated that I would receive it. By October 12, 2015, I had not received a refund and called Chase again. This time I spoke with a ***** on October 12, 2015 at 1:31 PM. I spoke with her concerning the account. She spent time researching the account and stated that she was sending it up so that I could receive my refund. On November 5, 2015, I received a letter from a Chase representative (****** ******) stating that I will not receive my refund because I did not close out the account within 60 days. According to the letter it was posted March 1, 2015. Also according to the letter the account number ends in 0664. My Southwest Credit Card ended in 6927. The first bill which I received late had a payment due date of April 6, 2015, the second bill had a payment due date of May 6, 2015. So 60 days from my payment due date is June 6, 2015. I closed my account on May 22, 2015. Therefore, I was within my 60 day limit. Lastly, Chase representatives need to reference CORRECT ACCOUNT NUMBERS. On November 5, 2015 I spoke with both a ******* at 11:45 am to no avail. I then spoke with ******* from Springfield, Michigan Call Center. I again explained the situation and he investigated it. He also told me that there was a possibility that i will receive the refund.

Desired Settlement: i would like a refund in the amount of $ 99.00.

Business Response:
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 20, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

12/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Situation: charged on my chase credit card a cheapcaribbean.com (vacation to Aruba for June 6) charge in Feb 2015 for around $3600. We missed our 7 am flight on June 6 due to the airlines could not locate our seats, they told us we had not paid the merchant, because the merchant had not issued us seats. I spent 4 hours that morning on the phone getting our original ticket numbers and once the airlines looked it up, they said there was a system connectivity issue. They said they notified the merchant after March 31 multiple times to issue us new seats because U.S. Airways and AA had merged, but Cheap Caribbean never issued new tickets. Cheap Caribbean blamed the airlines saying they did issue new tickets, but that the airlines had not re-issued us new seats. In the meantime, we did go to the AA Gate because the flight info had updated, but we could not see behind the scenes that we had no seat assigned due to system failure. Neither the airlines nor the merchant would accept responsibility, and kept blaming one another. We missed the first full 24 hours of our all-inclusive vacation at our resort due to this issue, and I had to pay for a hotel for our layover in NC that evening, and all extra food expenses, which were a result of missing our flight. As a consumer, I didn’t receive the full product of my purchase and I am asking for a partial credit in return for missing part of my vacation, along with additional incurred expenses. I should be protected by my credit card company to help make this right. I knew going into this dispute that Cheap Caribbean would not take ownership for the “system mishap” as neither did the airlines. This is why I am turned to Chase in June, and again In July because they had YET to help me with this dispute, to help give me a partial refund due to missing part of my vacation and having to pay for food and hotel in North Carolina. On Oct 6, 2015 the dispute dept rep informed me the merchant was unwilling to recognize that we missed any of our trip, therefore we weren't missing out on any of the transaction. That is a lie. I provided copies of boarding passes, hotel charge for the over night in NC I had to pay for out of pocket, and misc receipts proving I missed a full day of my vacation and was out of pocket expenses. Chase refuses to acknowledge my documented proof and told me "sorry" nothing we can do. I said this is not consumer protection! I have rights to be protected and reimbursed even though the merchant is lying and I have provided proof. They were still unwilling to help and put the charge back on my account and told me I had to pay it.

Desired Settlement: Refund. Them to help compensate/protect their customers when a full transaction was not received. I provided proof, but no one I spoke to cared or would acknowledge my loss of partial purchase. Worst customer service ever. I have been with Chase for 15 years as a PRIME customer. This is the treatment I received. As soon as this is over, I'm shutting it down and moving on to a company that follows laws and regulations as they should and wants to do the right thing for their customers.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 9, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

12/2/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 09/21/15, I completed the terms of a settlement agreement offered by chase on my account ending in 4359, but it was never appropriately reported to the credit reporting agencies. When I made my payment of $ 736.87 to settle the account I was informed that chase will report my settlement to the credit reporting agencies reflecting a zero balance due. However, my credit reports are still noting a balance of $976 even after called all 3 credit reporting agencies to dispute account/presented the proper documentation and also called and spoke with a representative of chase to report the issue but I informed it was going to take more time to get resolved. This issue is affecting my credit score and my ability to get credit at this time.

Desired Settlement: I would like for this account to be removed from my 3 credit reports/credit reporting agencies.

Business Response:
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 12, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

11/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Called customer service on 10/28 at 5:40pm PST to describe a problem with the online account management, that my new southwest credit card was not showing up under my accounts. Was asked to answer all the revealing 'credit safety questions', etc, after a while the problem was finally found: there was a mistakenly placed letter 'i' in the login info of the credit card's account it was tied to (hence not showing on mine). Well, unfortunately the person I reached said she could not help me (I called the 1-800 service number directly on the back of the credit card) and she transferred to a different department, business accounts division. They turned out to be even less helpful! The confusion continued, especially since I didn't have any business accounts, and I had to start the process all over again: explaining the situation and answering the security questions. In the end I wasted my time and got nowhere for a very basic issue: the correction of a single letter ('i') that was improperly linking this credit card to an account different than my own.

Desired Settlement: Resolve online account issue so that my credit card can be managed from my online account.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 11, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/29/2015 Billing/Collection Issues
11/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: You are a lowlife company and I hate Chase and everyone who works for Chase. If you don't like my tone or attitude or opinions, you can close my acct. I have a non-posted credit of $42.76 from 10/21/15. I have the credit card refund slip w/all pertinent information. I phoned your retardate reps 3x and got nowhere. My requests for managers were ignored. My requests to file complained were ignored. I was told I needed to DISPUTE a charge. I AM NOT DISPUTING CHARGE THAT I HAVE CREDIT SLIP FOR. I WANT THE CREDIT FROM MIEDEMA AUCTIONS POSTED TO MY ACCT. I DO NOT ACCEPT PHONE CALLS. I HATE CHASE.

Desired Settlement: CREDIT TO MY ACCT.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct 30, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We filed a complaint against hotel booked tru Expedia using Chase Slate card. Chase did not refund our money as they should have done according their creditcard guarantee.

Desired Settlement: DesiredSettlementID: Refund immediate refund

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 10, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had this particular Chase Freedom account and been the sole account owner since 2006. In 2011, I asked our local Chase bank to add my wife as a secondary user of this account until she could get her new credit card issued. For some reason, and unknown to me the local bank instead submitted her as a joint account owner. When I received the new chip and pin card, I noticed the Chase has also issued a card in my wife's name. When I called to get her removed from the account (since she has her own Chase freedom card), I was told that could not be done because she was listed as the joint owner of the account. I never authorized that and I only asked for her to be added as a secondary user. I was told by Chase CS, the only way to remove her from this account was to close this account and reopen a new Chase freedom account which makes no sense considering I had this account for years prior to adding the wife as a secondary user. I do not want to close this account and open a new one because I don't want it to affect my credit rating, especially since I have owned this account since 2006. I do not understand how it is possible that I can be the primary owner of the account and cannot get this fixed. This was not what I authorized the bank locally to do yet they made her a joint account owner.

Desired Settlement: All I want is to have my wife removed as joint owner of this account and my account restored to me as sole owner of the account as it was supposed to be in the first place. She was never supposed to be added as a joint owner, but instead a secondary user and this was done by the local bank without my authorization.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct 29, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I open the Chase MileagePlus Explorer credit card on May 9, 2015. At that time, I was informed there will 50,000 bonus points issued after spending 3000 dollars within 3 month. On August 1, my account was suffered an unauthorized charge. I report the charge on line on Aug 3rd, 2015. And I receive the following message "Date: 08-03-2015 17:36:03 From: Chase Card Services Subject: Online Dispute Request - Lost/Stolen Card Message: Dear ******* ****, Re: Unauthorized Transaction We have received your inquiry sent 8/3/15. If we need additional information while we're resolving your claim, we may contact you directly. As a reminder, because you've reported your card lost or stolen, we will close this account to prevent additional unauthorized charges: - We'll send a replacement card (with a new account number) to the address on the account within five business days. - Please destroy any remaining cards or account access checks associated with this account; if you use an account access check with this account number, it will be returned as "invalid." If you receive any reissued or upgraded cards or account access checks with this account number, please destroy them. - If any merchants automatically charge this account for services (e.g., memberships or subscriptions), notify them of you new account number when you receive your new card. - Your next statement for this account shouldn't include any of the unauthorized charges you identified in your claim. If you find any additional unauthorized charges, please call us at ************** so we can credit your account for these charges. - Please continue making at least the minimum payment listed on your statement. - We'll notify the three major credit bureaus (Equifax, Trans Union and Experian) about this claim; their records will be updated within 60 days. - Once you've activated your new card, log on to Chase.com to manage your credit card account online. If you need to speak directly to a Customer Service Representative or believe you've received this message in error, please call us at **************. Please do not reply to this automatically-generated message. Replies to this message will not be read or responded to. Sincerely, Chase Card Services E-mail Operations Team" And another message "Date: 08-03-2015 23:22:31 From: Chase Card Services Subject: Re: Unauthorized Transaction Message: Dear ******* ****, We appreciate you taking the time to notify us. I've placed a temporary hold on your account to prevent any fraudulent activity. To report your account lost or stolen, please call us immediately at **************. We're always available to assist you. If you're outside the U.S., please call us collect at (**** ********. Sincerely, Fraud Department Is your contact information current? Make sure we can reach you if we notice unusual activity on your account. Update your information by logging into your account at www.chase.com." I was waiting the new card and continually following up and finally receive my card in September. But after I spend 3000 dollars, the Chase did not honor the 50,000 dollars by the reason that the $3,000 spend was not met within this timeframe. How can I spend the money within the time that my account was on hold? I do not want to stress how much inconvenience it cause. But I am really unhappy because my rewards were not issued since Chase did not provide my card on time.

Desired Settlement: Apologies and honor the 50,000 bonus points

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct. 30, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: chase bank refused to stop sending me paper mail ive been enrolled in paperless at amazon chase visa for 2 years. yesterday chase bank usa, na at po box 15519 wilmington de 19850-5519 paper mailed me a letter titled "important information enclosed: changes to our account. chase." i called amazon chase at *********** from my number ************ and asked them to never send me paper mail. i spoke with ***** at about 10 pm pacific on november 4, 2015. ***** told me that chase would not comply, instead chase would continue to send me paper mail.

Desired Settlement: stop sending me paper mail

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 12, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I've seen some Hard Inquiries on my credit report recently which i believe are unauthorized. I called chase customer services regarding this issue but I did not get a solution from them to my problem.

Desired Settlement: I want all the credit hard inquiries removed from my report

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 16, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Friday, 10-23-2015 I received a text message from Chase stating that there was a possible fraudulent charge on my account. I responded by pressing 2 on the text message. Approximately 2 hours later, a robodialer called me and said it was the Chase Hyatt account, and PUT ME ON HOLD FOR 10 MINUTES. When someone came on the line, they told me, sorry our system is down, and they could not help me. No one ever called me back. I called two days later and closed the account. I pay an annual fee of $95 on this credit card, which is supposed to hopefully go better customer service. Unfortunately, it did not. I would like my annual fee back. Rewarding poor customer service is not good business.

Desired Settlement: Refund of annual fee for (now closed account) of XXX38078

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct 29, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The company did nothing to respond to the complaint other than call me and tell me and reconfirm their position.  

 

Paying an annual fee requires a burden that the business collecting the fee must meet, otherwise the fee should be refunded if the customer is not satisfied.  Chase does not subscribe to that philosophy, as evidenced by the lackadaisical customer services provided .

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 25, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In June, 2015 my mother, ***** ******, passed away. I am listed on her 2 credit card accounts with Chase Bank and immediately closed both accounts. The accounts statements each show a credit - Account ending in - 3156 - $95 Account ending in - 5458 - $61.97 On 7/11/15 I contacted Chase Bank to request my mother's money be refunded, and received no response. On 9/8/15 I again contacted Chase Bank and received no response. And on 9/10/15 I again contacted Chase Bank and received no response. On 9/19/15 I contacted Chase Bank and received this response: Date: 09-11-2015 02:34:01 From: Chase Card Services Subject: Re: Other/Inquiry Not Listed Message: Hello, Thank you for contacting Chase requesting for a credit balance refund. I?ve asked the appropriate department to review your account, and you should receive a response within five business days. If you need immediate assistance, please contact the number listed below. We?re always available to assist you. If you have any further questions, please reply using the Secure Message Center. Thank you, Reema Ponnal Customer Service Specialist ************** I didn't receive a response in 5 days, I NEVER received a response. On 10/17/15 I sent this message and didn't receive a response: I did NOT receive a response as promised. I've been trying to resolve this issue since my first message sent on July 11, 2015. If I don't have a satisfactory response about how my deceased mother's money will be refunded by Tuesday, Oct. 20th at 5 pm EST I will file a complaint with the Better Business Bureau and the Treasury Department's office of the Comptroller of the Currency. I will also go on social media and complain that Chase Bank will not return my dead mother's money! **** ******

Desired Settlement: Refund the account balances on my dead mother's accounts to that it can be credited to the estate.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 5, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

11/23/2015 Problems with Product/Service
11/23/2015 Problems with Product/Service
11/23/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: As part of the benefit package for cardholders of the Chase Amazon Visa card, I have rental car damage liability coverage. Case #************** is my submittal for such coverage. I was denied due to a time constraint that as not explained to me at the time of filing. I have submitted every piece of required paperwork, but my coverage will not be honored.

Desired Settlement: I would like my $200 liability reimbursement.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 3, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a Chase customer for nearly 5 years. However,in past 12 month I have been the victim of neglegent, disrespectfull and untrustworthy practices. What is alarming in this situation, that almost evryone who was invovlved in this situation such as the teller, banker, asisstnat branch managear, regional leader and even executive office acociates who have worked with me either lied to me or try to cover up their bosses mistakes, while my life and finacial well being impacted by their mistake. Everything started on October 2014, when I went to chase to set up auto pay for my credit card. When I arived to a branch located in *** * ***** *** ***** ** *****, i made a deposit with a teller whom I also asked to help me to set up my auto pay on credit card since I would be out of the country and won't have online accses to my acounts. Another purpose of me being in bank I had a friend who was trying to set up bank acount with chase. Teller told us to have a seat in loby and to wait for banker. After about 15 minute of wait I have aproach teller asking her if evrything is taking care off, to which she replied yes. I also stated that my friend will stop by next time and open account. At the end of 2014, I have left the country and comeback on On Feb, 2015. After my arival i have found out that the autopay was never put in place and Chase wrongfully closed the credit card that they have issued to me. In addition to that they have reported my acount to 3 credit agencies. After two month of calling customer services i decided to visit a Branch where incident have occured. During my first visit to a branch on April of 2015, Chase banker try to help me with my issue. However, because branch managear was absent and because the teller that made a mistake she wasnt able to fix it. So she said she will escalate this issue to the Branch Manager, ******** wo acording to bankers word would reach out to me in 3 bussines days. However, month later i still in same spot. On May 2015, I was in bank again, and yet again Branch Manager wasn't there. During my visit when I spoke with a banker she said that Branch manager told her that she have reach out to me (which is obiviously not true). I requested a prensents of Asistnat Branch Manager, who also wasn't able to help me. However he said he will escalate this to regional leader ******* ******. Acording to him she will reach out to me in 2-3 bussiness days. However, 3 month later netiher she called nor did she picked up her phone when i called. On September 2015 I have escalted the case to Executive Office. The Representitive of this office were very rude and unhelpfull. In short this problem have impacted my credit score which had negativley impacted my finacial ability to purchase of a vehicle, rent a apartment at resonable rate or even get a job that i wanted. Despite all this I belive this is a great company with great potential to do great things and be able positivley adress the issues like this.

Desired Settlement: Reopen the credit card that was wrongfully closed and remove derogatory marks from all 3 credit agencies

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 17, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went online and paid my acct in full on August 18 2015. I then went to the customer service email and submitted a request to close my account as it was paid in full. I rcvd an email confirmation and now I have rcvd several mailings and phones calls stating there was additional interest I owed and now late fees. I paid this acct in full and if there were going to be additional charges that should have been included in email response when I closed the acct.

Desired Settlement: I would like these interest charges removed from my acct and the acct closed and no reporting on my credit report.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 29, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Originally, I was informed that this offer did not exisit from Chase Card Services. Then I was informed to fax the offer to them at 1-888-643-9628. I not only faxed it once but twice with no reply. Additionally I was required to scan and re-send electronically on October 15, 2015. On October 20, 2015 I have still not received a reply therefore, I called Customer Service again and was informed that this offer was denied because the offer was not addressed to me. Attached is the offer with my name.

Desired Settlement: Per advertisement that was mailed honor the 50,000 Bonus Points after spending $2,000.00 including 5,000 bonus miles after adding an authorized user.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 2, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In mid-Sept 2015, I went online and made an INQUIRY for a balance transfer. I provided all of the requested/required information, and at the end of the session, I was notified that I was "Approved." I was then asked if I wanted to activate my card. I DECLINED, because I was making an INQUIRY only. I then went a step further and called CHASE to be sure that they were clear of my intent. I felt that I made it VERY CLEAR that I was just making an inquiry and that I did NOT want to go through with a transfer or activate my card, until I was able to see how much I had been approved for. I was assured by the representative that in "7-10 business days" I would receive my card, the amount of the transfer that I had been approved for, and terms of transfer. I was also assured that NOTHING would transpire without my approval or consent. At the end of September, I noticed that my ******** card had a credit posted in the amount of $784. I realized that Chase had transferred money to my account WITHOUT MY CONSENT OR APPROVAL. To this day(October 19th, 2015), I have not received a card, paperwork confirming the terms, or a full account number from Chase. I called and spoke to a representative in San Antonio, by the name of ****** ****, on Sept. 30th. I requested that the funds be rescinded immediately and the account be closed. He assured me that the matter would be investigated. I requested transcripts of our conversation. He told me that "there was no way to do that electronically," and that I would be receiving letters in the mail regarding the investigation. To this day, no such letters have been received. I contacted ******** to let them know what was happening. They said that there was no way to transfer the money back to Chase without incurring a penalty. To avoid this, they sent me a check in the amount of $784, so that I could send it to Chase and close the account. They did say that a "third party" had requested information about my account, but they were unable to furnish that information. On October 15th, I received my FIRST letter from Chase stating that "on Sept 13th" they processed the transfer. So, I assume from this statement that the day I made my INQUIRY and was assured that the transfer would not go through, it did in fact, go through. I feel misled by Chase on this matter, because I was assured that this would not occur until I had an opportunity to look at the paperwork and decide if I was agreeable to the terms/amounts that they had approved and communicate that to Chase. That NEVER transpired. 1) I never received the paperwork, and 2) I never had an opportunity to agree or disagree to the amount they had approve or decide f I even wanted to activate the account. SOMEONE AT CHASE DECIDED TO ACTIVATE THE ACCOUNT, NOT ME! They notified me that they contacted ******** and learned that the funds that they had attempted to rescind, had been sent to me by check on October 1st. They enclosed a proof of payment, which showed that they had wired money to ********. The date says 9/28/15. This is the date that the funds posted to ********. I contacted the Roanoke BBB and was advised NOT to send the check to CHASE, until they could provide me with paperwork to prove that I have an account with them, and a FULL ACCOUNT NUMBER.

Desired Settlement: * I would like a full account number, so I can resolve this matter and close the account. * I need counsel regarding how soon I should close this account, in order to have an account that I can reference with this complaint. * I would like a REAL investigation to take place regarding how this occurred in the first place. If Chase did all of this legally, then I find the whole process VERY MISLEADING to the general public. Fraudulent even. * I would also like to know how the transfer was approved, when I did not knowingly approve it. * I would like to know how my account was activated without my consent/knowledge * I would like to know why did the representative assured me that even though I was "approved" for credit, that a transfer wouldn't take place until I had paperwork in hand and had approved it? That was not true, based on the paperwork I received from Chase, dated Oct. 8th. * I would like the matter completely resolved with no penalties, no loopholes, no strings attached. * I WANT PAPERWORK TO PROVE THAT AN INVESTIGATION TOOK PLACE.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov 2, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/17/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have made multiple attempts to reach out to Chase about the status of my Gift Cards I redeemed from my Rewards program. I processed the points on 6-20-15. I have since reached out to Chase Via Email about 6 more times. They replied back stating the cards were sent out, not only once, but twice during the email complaints. They will not provide any tracking number or proof of delivery. They tried to place the blame on my mail carrier. They also went though the trouble of replenishing my 15,000 reward points. But I never received my original $50 Home Depot, $50 TGI Friday, and $50 Olive Garden gift cards. I have been promised that the issue was sent to the appropriate department. I asked for a call from a manager but no follow up was ever considered. All they do is email them back if the issue isn't resolved. This isn't even the first time this happened. I redeemed points a few years back and the same thing occurred. No delivery of Gift cards for a few months..multiple emails back and forth telling them I never received them. I feel this has been handled poorly, unprofessionally, and Chase rewards program is broken...I cant understand how I can receive my monthly statement for their payment....but their mail process for these gift cards doesn't work.

Desired Settlement: 3 $50 Gift Cards delivered

Business Response:

This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on October 16, 2015.
They should receive our correspondence within 5 to 7 business days.  In
order to protect consumer privacy, they have been advised they may share the
response directly with you.

Tell us why here...

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I don't feel they took responsibility. They wrote back stating I had to take the monetary credit and go purchase the gift cards at the actual store locations.

So, instead of resolving the issues, they ADVISED me to do what they suggest and do all the leg work on my time.

I will do what I feel is best and discontinue our business relationship due to this and past issues with JPMorgan, Chase.

Regards,

 

 

 

11/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have a Chase bank Amazon.com rewards credit card, and have had this card since 2005. I usually carry a balance on the card and have always made atleast the minimum payment due by the due date each month. Recently, I paid the card balance of in full based on the balance shown on my last billing statement. I submitted a payment online in the amount of $2003.64 on November 3 in advance of the November 8 due date. This payment also matched the full balance due as shown on the website. I assumed this meant my account was paid in full and at a zero balance. I then received a bill dated November 11 for what the card issuer calls residual interest in the amount of $22.24, based on a balance shown of $1435.86. I requested the company remove this charge since I did not agree with them charging interest after the balance was paid off, as most reasonable consumers would expect to no longer be billed once paying off the interest. This policy is not clearly disclosed on their website or billing statements, and after speaking with a customer service rep and multiple supervisors, no one was willing to listen to my concerns or remove what I feel is an unfair charge and billing practice used by this bank to deceive customers out of more money once they have paid off their accounts with the bank.

Desired Settlement: I am simply requesting that Chase, as a courtesy, remove or credit my account for this residual interest charge. Because I was under the assumption that my account had been paid off, I did not expect to be billed for what I consider an unfair charge. I feel that this is not the norm as I have paid off credit cards with other companies such as ********* Bank and ****** National Bank and under the same circumstances was not billed for any residual interest.

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 23, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

11/16/2015 Problems with Product/Service
11/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I put in a dispute against a vendor who repairs automobiles and claims to be a specialist in the specific vehicle I owned at the current time who stole my money, manipulated & deceived me, lied to me about the actual services being provided, lied to me about the condition of the items he was installing in my vehicle, would claim new when they were used. The vendor would promise and guarantee that this next repair would fix the problem and it was never fixed, he repeated that excuse over and over. Vendor made me go back and forth to his shop and made me lose out of a lot of time at work and took thousands of my dollars before I had enough. I Opened a dispute with CHASE and they refunded me the charges and they put a representative in charge of my case who would not answer my calls or return my voicemails. I must have left 7 voicemails and called over 20 times over the course of 1 month. Every time I seeked help from another associate they redirected me to the same person who would not answer me. to make things worse every time I spoke to a customer service rep they were from other countries and seriously lacked fluency in english. Communicating was extremely difficult. Every time I would call I would speak to a different person and each time more and more information got lost in translation. One day the re charged my account for all of the charges. I then re disputed and explained that I could not get a hold of the representative and wanted to continue disputing the fraud. They asked me to provide documents from a 3rd party vendor stating a second opinion and that the repairs that were claimed were in fact still not fixed. I did just that and faxed over the supporting documents 2 times on one date just to be sure and 2 more times on another date. Some time later they refunded one of the charges that totaled maybe 1/4th of the total charges and they did not refund the other charge. I called back and they said that I did not supply the documents in a timely fashion... At this point I am absolutely livid.. I asked why they found the merchant responsible for only one of the charges and not the other one and no one could answer me? I did everything I could as a consumer and eventually go so tired of fighting and calling and disputing that I felt defeated by not only the mechanic but also by my bank. I have a checking account a savings account and 2 credit cards totaling over $20,000 in credit and I paid both of my cards to 0 and I have every intention to close every single of my accounts and never use CHASE again if they cannot correct this issue and stand by me as a valued consumer. I have suffered greatly financially and emotionally from this and could not be any more dissatisfied than I already am. I can provide specifics about the dispute. I expect CHASE to protect me as a consumer for many years and do right by this. I find the call center customer service to be a scheme! There is never a manager you can talk to and the supervisors that you get a hold of are absolutely powerless and can't ever help me with anything except miss-communicate the information I am trying to deliver.

Desired Settlement: The 2nd charge on the account from **** Auto Service needs to be removed from my account and refunded to me. I already paid that card down from around $8000 to 0. The refund can be applied as a credit to my checking account.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct 23, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The business put a very rude lady in charge of responding to my complaint, she had no objective to assist me or help resolve my complaint. All she did was argue with me, disrespect me and make the situation worse. She attempted to redirect my complaint and blame to VISA. My issue if she would have taken the time to read the complaint is not with VISA it's with the negligence of CHASE and the representative they hired to represent them which failed to handle my issue in a timely fashion and never responded to my calls, voicemails or fax's. The issue all started when ******* ******* would not answer me nor return my calls, many many voicemails and fax's. I would try to reach someone else to assist me and they would apologize and redirect me back to Tereese who of course never responded. This is unacceptable.

Regards,

 

 

 

Business Response:
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 1, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

11/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Made a payment on due date around 8:45p MDT via automated system. During processing was advised that payment would be posted on next day. Choose option to speak to a representative and was advise that late fee would be access. The representative also tried to cancel payment to redo 2nd payment manually with her and was unable to. Because this is my husband's account (as he was out on business) I was advised to have him to call back the next day, to have late fee reversed. My husband and I called the next morning to have late fee reversed and was advised that it was not possible. I then asked to speak to a supervisor (******), whom re-advised that the automated policy cut off time for payment is 8p EST. However, stated that if I'd spoken to a rep instead of used the automated system, the payment would have been applied the same day. She also suggested to my husband that I would have possibly asked the representative to cancel payment then reapplied. Which I then advised that we did try that, which is why representative initially advised for my husband to call back the next day. To no avail was I able to get the late fee of $35.00 reversed from my account.

Desired Settlement: I would like to have the $35.00 late fee reversed from my husbands chase credit card account.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct 28, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

 

Regards,

 

 

 

 

11/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Why am I dennied a credit card with chase?

Desired Settlement: Can you please explain to me why I am denied a credit card from the Chase Bank?

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct 28, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

11/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I filed a dispute online for my Visa credit card which was issued by Chase bank. The following indicates the info related to the dispute: Case number ********* Dispute type Dissatisfied with the quality of merchandise/service received Dispute amount $476.99 Transaction date 04/10/2015 Post date 04/12/2015 Transaction amount $476.99 Merchant name PAYPAL EBAY MARKTPLC USD Merchant address *************** US Reference number *********************** The mobile phone which was purchased on eBay and paid via PayPal using my Chase Visa. It was later determined by a third party service center that the phone was a counterfeit/clone and not an original. I was essentially ripped off online by an eBay seller. I filed a resolution with PayPal which was denied and PayPal motioned for me to contact my bank as they were unwilling to help resolve this matter even though they acknowledged the fraud. I Then filed a dispute online with Chase for the refund and credit in the amount of what I paid. I supplied all documented evidence, including the PayPal receipt, eBay auction listing, invoice from repair center which indicated the phone was discovered to be counterfeit and also a copy of eBay's policy regarding counterfeit phones. I have attached this information to this complaint. Chase, like PayPal denied my claim and dispute without a justifiable reason. Chase claims the $81.55 I received from PayPal was a "partial settlement" - this was NOT. It was payment for the repair as the phone was damaged and since it was not a real Samsung, I could not get warranty service. Chase refused to acknowledge the evidence and documents I supplied which clearly indicated this as I supplied a copy of the repair receipt.

Desired Settlement: I wish to have a complete and full refund of $476.99 for this transaction. I did not intend to purchase a counterfeit phone - This is also illegal and is fraud. It is also against eBay policy to sell such items and a return of the item was not required to receive a refund. See the following link on eBay: ************************************************************l Counterfeit items: If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is c

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct 29, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer Response:

Better Business Bureau:

As of November 20, 2015 I will await the decision by parties involved before making judgement as to the satisfaction of the resolution.   To this date I have not received any further updates or communication regarding this dispute.  

Regards,

 

 

 

Business Response: Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 2, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i had called in to dispute a charge from dish tv, which i had cancelled. they said they would stop future billing and seek to reverse previous charges. the next month i never received a bill from them, so i called them. they told me to make a payment at no charge by calling ************ or to go online at chase.com/creditcards. told them online was worthless since i have not been able to log into my account for over 10 years. they assured me everythng was fixed. try to log in still could not call the numbet provided and it is out of service. call back in waiting on hold for over 20 minutes got transferred to 3 different idiots before i finally gave up

Desired Settlement: reverse any late fees and charges and retract any late payment notification to credit bureaus. i also have a letter from them directing me to call ************ to make a free payment, that number is out of service. also need to make sure they have my BILLING address as **** ******** ** ** *****. i am getting coorespondence there but no bill.

Business Response: Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct. 29, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

11/14/2015 Problems with Product/Service | Read Complaint Details