BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that JPMorgan Chase Credit Card meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for JPMorgan Chase Credit Card include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1661 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||916|
|Total Closed Complaints||1661|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Delaware Banking Commission
555 E. Loockerman Street, Suite 210, Dover DE 19901
Phone Number: 302-739-4235
Fax Number: (302) 739-2356
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Type of Entity
Business ManagementMs. Lauren Marks, Customer Experience & Controls Mr. Executive Office
BANKS CREDIT CARDS & PLANS
Service AreaThe scope of this report concerns JP Morgan Chase credit card products and services nationwide only.
If your concern is about a Chase Mortgage, please visit the BBB of New Jersey at
If your concern is related to your Banking (checking/savings) account with Chase, please visit the BBB of NY at: