BBB Accredited Business since

Barclays Bank Delaware

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Phone: (302) 622-8990 View Additional Phone Numbers 125 S. West Street, Wilmington, DE 19801 View Additional Email Addresses http://www.barclaycardus.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Barclays Bank Delaware meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Barclays Bank Delaware include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 920 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

920 complaints closed with BBB in last 3 years | 396 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 100
Billing/Collection Issues 427
Delivery Issues 10
Guarantee/Warranty Issues 4
Problems with Product/Service 379
Total Closed Complaints 920

Additional Complaint Information

Barclays Bank Delaware would like to work with you.

Please contact a member of our Office of the President at the following:
Email: ExecutiveOffice@barclaycardus.com
Phone: 1-866-750-6031
Mail: Office of the President
PO Box 8885
Wilmington, DE 19899-8885

Please understand that you can file a complaint with the BBB now or at any time during this process.

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Barclays Bank Delaware
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 21
Total Customer Reviews 23

Additional Information

BBB file opened: January 11, 2001 Business started: 10/24/2000
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Corporation

Business Management
Mr. Curt Hess, Chief Executive Officer
Contact Information
Principal: Mr. Curt Hess, Chief Executive Officer
Business Category

BANKS CREDIT CARDS & PLANS

Alternate Business Names
Barclaycard US Juniper Bank Juniper Financial Corp
Additional Information

Barclays Bank Delaware would like to work with you.

Please contact a member of our Office of the President at the following:  
Email: BCUSOfficeofthePresident@barclaycardus.com
Phone:   1-866-750-6031
Mail:       Office of the President                
PO Box 8885                
Wilmington, DE 19899-8885

Please understand that you can file a complaint with the BBB now or at any time during this process.

Industry Tips
Credit- How to Establish It

Customer Review Rating plus BBB Rating Summary

Barclays Bank Delaware has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1007 Orange Street

    Wilmington, DE 19801

  • 125 S. West Street

    Wilmington, DE 19801 (302) 255-8000

  • PO Box 26182

    Wilmington, DE 19899

  • PO Box 8746

    Wilmington, DE 19899

  • PO Box 8801

    Wilmington, DE 19899 (866) 484-2614

  • PO Box 8802

    Wilmington, DE 19899

  • PO Box 8803

    Wilmington, DE 19899

  • PO Box 8828

    WILMINGTON, DE 19899

  • PO Box 8885

    Wilmington, DE 19899

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 1534

    Deposit, NY 13754

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 2460

    Cranberry Township, PA 16066

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 7718

    Philadelphia, PA 19101

  • THIS LOCATION IS NOT BBB ACCREDITED

    Card Services P.O. Box 13337

    Philadelphia, PA 19101

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 13337

    Philadelphia, PA 19101

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 13337

    Philadelphia, PA 19101

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 84030

    Coumbus, GA 31908

  • THIS LOCATION IS NOT BBB ACCREDITED

    5725 Mark Dabling Blvd #140

    Colorado Springs, CO 80919

  • THIS LOCATION IS NOT BBB ACCREDITED

    220 N. 2200 W.

    Salt Lake City, UT 84116

  • THIS LOCATION IS NOT BBB ACCREDITED

    124 NW Franklin Ave.

    Bend, OR 97701

  • THIS LOCATION IS NOT BBB ACCREDITED

    164 NW Hawthorne Ave Ste 101

    Bend, OR 97701

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/20/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: In the past year, I was curious as to why it seemed my credit score was beginning to get lower - we had almost no debt. In June 2016, I received information from a credit reporting agency (Innovis) that there was negative information on my account. We had only paid off debts and have never carried a balance with interest, so this was very confusing. The report from Innovis showed that Barclaycard reported negative information and that I had an unpaid balance. This was confusing because: * I officially closed the account in Sept. 2014. My credit reports show this as well as a letter from them stating that my "account is now closed." I have this proof. I also have my bank statement showing the exact amount they requested I pay off at the time. Barclay informed me Angie's List had posted a $27.20 annual renewal fee to my 'closed' account in May 2015 - eight months after my account was closed. Barclay allowed them access to this 'closed' account. We are still waiting for Angie's List to provide proof of a receipt they should have sent indicating they would or had charged our old, closed-out card - they have yet to furnish this. I requested all of my credit reports and discovered that Barclaycard has made 16 inquiries on my credit since I closed my account, some even before this charge went through! This is very deceptive, unnecessary, and has damaged my credit. They refuse responsibility for allowing a charge on a closed account and informed me that when a consumer closes an account, it doesn't really "close". I'm thoroughly confused about this! Here is why: 1. When I expressed concern that I am then responsible for anyone who tries to use this account number for fraudulent charges, I was assured it will not happen since they chose to close the 'closed' account since the charge was not paid. So, this means that Barclay can close an account when they want to (which they did to me several times due to their own security breeches - sending me new cards and new numbers so often that we decided to close the account as it was a *lot* of work for us to change the information with organizations we donate to monthly, etc.). 2. If I go to a store that is 'closed' I cannot get in - I cannot make a purchase. That should have happened to this charge - it should not have processed since I have proof in multiple credit report statuses (CLOSED BY CONSUMER 9/14) and a letter directly to me from Barclaycard stating that "...your account is now closed." in September 2014 - eight months prior to this charge. I did everything I should have to close the account. The fault lies on the side of Barclaycard by neglecting to officially close it (as they have the ability to do), damaging my credit, and making a ridiculous number of inquiries against my account. 3. Before purposely damaging my credit, they did not make any effort to let me know they were going to do so. I'm sure the people working there are very smart and should have seen a red flag concerning a charge going through on an 8-month closed account - contacting me as they would any customer of theirs. No warning calls. No customer balance statement. No friendly letter alerting me as they would their other customers. After all, if my account cannot be 'closed', then I should still be considered a 'customer' and this is just horrendous customer service. Trying to damage your customers' credit is low, very disturbing! This is not okay. I called them twice last week, receiving no returned call. I have filed my own complaint, as well as a complaint with all of the credit reporting agencies. The only thing I have received is a letter from them dated August 12, 2016 stating that *I* am responsible for the balance. I have proof for all of this. The fault lies on Barclay's end.

Desired Settlement: I need this account closed, not suspended, not never-ending activation, but *closed*. A zero-dollar balance should reflect this and Barclay should take responsibility for the charge they let through on a closed account. My credit must also be restored.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 31, 2016

 

 

 

********* ******* ***** **** ******** ****** ******* ** *****

 

 

RE:          Upromise MasterCard account ending in 8224

 

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, after 30 days as you mentioned, I will contact all of the credit bureaus to be sure it has truly been cleared.  If not, I will re-open this issue.  I have fought tooth and nail to overcome childhood poverty and maintain excellent credit, paying all bills on time.  This has always been a goal of mine.  To damage my credit, it really hits far more than a few numbers.  Please be aware, there are people, goals, determination, and souls behind those numbers and my family has suffered time lost to fight against this.  Kudos to ****** ********, your employee.  She is quality and puts the customer first.  Do what you can to keep her working for you! 

 

Regards,

 

 

 

 

9/2/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: First. They keep changing the due dates. Then when i called to inform them of my issue making the payment after receiving an email to contact them for my options, i am refused access to my options and told to make an almost $300 payment. I keep getting different responses to the same question. ROBIN constantly kept harassing me on the phone telling me to set up payment arrangements after i tried to file a complaint with the co.pany several times. They do not respond to compalaints. I just received a letter saying to call them. Isnt that what i already did? I called in April to see what options were available to me. Then they closed the account without warning. They sent me a letter weeks after i filed the inital complaint. Ive asked to speak to a supervisor or for corporate information. Barclay card has teribble customer service and representatives demean belittle and lie to you. Im still trying to resolve the matter and trying to go through them has not been successful. When will they hold themselves accountable for their employees.

Desired Settlement: Open my account with previous lower interest rate, allow me the opportunity to be treated like a consumer and stop lying to consumers. Also, a written apology.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 26, 2016

 

 

 

****** ******** ***** ******* **** ***** ****** *********** ** *****
    

 

RE:    Barclaycard Rewards MasterCard account ending in 6062

          

**** *** ********* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

8/31/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Hello I am a current card holder in the last four months I have been hit with late fees of 27.00 on my due date which is the 28th of each month. I contacted customer care they waived one and stated that they are unable to assist me any further. I have been a card holder for 2 yrs and in most cases I pay the entire balance off on my due date.

Desired Settlement: Adjust my bill by 27.00

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 20, 2016

 

 

 

******* ***** **** ******* **** ****** **** *** ********* ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending in 2750

 

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** *** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

8/30/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Dispute of charges added to bill

Desired Settlement: I would like the card to reflect a "zero" balance and any reports reflecting my credit be removed.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 24, 2016

 

 

 

******** ******* **** ******** **** ********** ** *****

 

 

RE:          AAdvantage Aviator MasterCard account ending 1382

               

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

********** ****** ** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******** *******

 

 

 

8/24/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Signed up with Barclay's deferred payment when I bought an Apple iMac because of the 0% interest. Biggest mistake ever!! It's 0% *deferred* interest, and if it's not completely paid off in 18 months, then it is retroactively 23% interest. I fully intended to pay it off in 18 months. To avoid wasted paper and postage, I signed up for electronic statements and I received an email every month with (1) a *link* to the actual statement that I can review, and (2) minimum payment amount which started at $27/month. Unfortunately for me, 18 months slipped by and my minimum payment went from $27 to $37, a small enough (and similar!) amount that I just didn't notice. When I checked my statement after a couple months of this I realized I had been assessed with interest charges in excess of $1200. This, on an original purchase of ~$3,000. When I called customer service to ask about getting notified about the finance charges, they said it was in the monthly statement that I was sent (I was actually just sent a link to it!) and repeatedly asked me "you can read, can't you?" Of course I can read; I just expected better notice from the Barclay's before being assessed such a huge finance charge. I paid the balance immediately and asked for the finance charges to be reversed. They refused to reverse the retroactive 23% interest charges and I have since canceled my card.

Desired Settlement: I would like the interest charges of $1078.33 to be reversed.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 9, 2016

 

 

 

******** **** **** **** ******* ****** ***** ******** ** *****

 

 

RE:          Barclaycard Financing Visa Card account ending 2870

 

**** *** *****

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

 

***** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

8/24/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: there was a credit card opened up under my name that i did not authorize and would like you guys to remove this account from my credit reports due to me not opening this account

Desired Settlement: Please get this cleared up and on my credit reports due to me not opening this account or i would have to take legal action on this

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 15, 2016

 

 

 

***** ****** **** ***** *** **** *********** ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending 0068

 

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

8/24/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On May 13 at 5:12 pm I called barclaycard to see what they could do to assist as i had been a long term customer and my interest on balance transfers was about to come due in July and i would not be able to afford the new payment at that time. my goal was to continue to due business with barclaycard so they continued to get their money each month while i was able to bring the payment down to a more reasonable amount that i could afford. My current interest was 25.24%. They did agree on May 13 to bring it down until 21.24% interest. I asked the customer service rep what my new estimated payment would be (I had been paying $166 each month and was estimating the new payment @ almost $300 which is not affordable to me. I have been currently doing my paychecks without the taxes just to make all my bills meet but can not keep continuing to do so for obvious reasons. I was trying to be proactive and manage the situation before it became out of control with all of my cards. On the phone call in May, i was insistent as to what type of new payment to expect to see if the lowered interest rate selected would bring it down to a feasible amount. The customer service rep estimated on the phone @$190, possibly $200 which while still high for me, was agreeable and understandable to me. fast forward to today (8/6 @ 1:39pm), when i looked on my statement my payment is now $254.10 which is not something i could do and $55-65 higher than anticipated. i called again trying to be proactive versus letting this card go and not making a payment to see why the discrepancy. I was on the phone for almost 40 minutes with first representative before she put me through to a manager. the manager came on the line next and again stated there was nothing he could do. He then offered to listen to the call that was made in may stating the expectation of the new payment while i waited. he came back on the line and did admit that i was told $190-$200 but he said that since the guy said "around" $190 then i shouldnt have had that expectation. I agreed with him that while i was not expecting it down to the penny by any means that i would have been ok with $190 or $200 but $254 was WAY outside any estimation and the expectation that I was given. We continue to argue but his stance was that $254 wasnt enough of a difference from the $190 i was estimated. i asked him why he wasted my time by listening to the call with me on the line if he never had any intentions of doing anything. he said he listed to see if it was a training opportunity for the customer service rep and no changes would be made today and no further retraining was needed for the representative. he proceeded to use the analogy that if i was to go to the mechanic and the job was $2050 when i expected $2000 that i would still pay the extra $50. i explained that this is not a one time extra $55-65, that my case this is EACH month - not a one time incident and his reply was "it's the same thing." I am very disappointed in the barclaycard customer service. While i am not stating it is their fault i have charges on my card or that i am struggling financially, however; i was led to have one expectation of a bill to expect and when it came was completely out of the ballpark and i do not know how i am going to meet those payments. If i would have been given the correct information back in may maybe i could have planned for this differently.

Desired Settlement: Desired outcome would be to honor the may call and adjust my interest rate to meet the $190-$200 a month estimation that was given to me previously and even re-confirmed on my call today. training for customer service reps for if they can not answer the questions correctly that they know to transfer to someone who can.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 16, 2016

 

 

 

******** ***** ***** ***** ***** ****** ***** ******** ** *****
    

 

RE:     Barclaycard Rewards MasterCard account ending in 9603

          

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/24/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Through the website as well as phone calls i am told i am set up for auto payment. When i was send a new card and when i pay my balance off completely this apparently doesn't show up and when i buy something again i am charged a late fee because it was removed. Ive tried calling and they keep saying Im not set up but the payments are being made. I called many times to speak to managers and they keep stating they won't remove the late charges beaches of policy. They can not provide me a signed copy of my contract stating i am aware of it and they've also removed the charge before because they messed up. They removed the last in August and say they can't on this because it has to be 12 months. until they can remove another. when i pointed out august to july is 12 months she stated "no august to august is" i told her thats actually 13 counted it out and laughed and said she is refusing to help me even though they are the issue and charging me late fees for fun.

Desired Settlement: I want the $27 late fee removed and an an apology

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 13, 2016

 

 

 

****** ******** **** ****** ***** ******* ** *****    

 

 

RE:     Barclaycard Financing Visa account ending in 4759

          

**** *** ********* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/23/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Two payments were taken out of my checking account. One payment was applied to one month and the bigger payment was applied to August. August bill is not due until the 18th. I have automatic payments set up to come out of my checking account and be posted and paid to my account. At first they stated i can reverse the payment and they would refund my account in 7-10 business days and now they are staitng it was applied to the month of august. well i already have an automatic payment to come out in august so they will be taking more money from me for the month of august. this is an outrage! i am extremly disappointed

Desired Settlement: I want the $238.32 that was applied to my August billing statement refunded back to my checking out.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 12, 2016

 

 

 

******** ****** *** ******* ***** **** ******* ** *****    

 

RE:     Barclaycard Visa with Apple Rewards account Ending 5597

          

**** *** ******* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/23/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Dear Barclays, I am an outraged consumer who has suffered through four + months of trying to cancel a JetBlue/Barclays card. To begin - how is JetBlue allowed to sell my info/card without my permission? Then, I make 10 calls over 4 months to cancel a card I never wanted or applied for. Each time I am assured the card is cancelled, however the is system down but we will follow up with letter. I speak with supervisor who repeats empty assurances. Next month, a credit card, statement or letter saying "Thank you for your call regarding your matter of concern" appears with NO ACTION. I still have a card I never wanted, now with a balance of an annual fee and hours of my professional time spent dealing with your company. As a consumer with a healthy 401K, 403B, savings, multiple rental homes, etc - I will never use your company until this is addressed and resolved. I have contacted BBB, JetBlue, social media and posted through various online channels about this infuriating experience. Please contact me immediately to resolve this. ** ******

Desired Settlement: Letter outlining error, cancelled card with no balance, apology.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 12, 2016

 

 

 

***** ****** ** ******** ****** ******** ** *****

    

 

RE:     JetBlue MasterCard account ending in 3042

          

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

 

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************* **** *****. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.

 

Sincerely,

*** * ******* ****** ** *** *********

8/21/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been a customer of Barclay bank for over a year, and in the past few weeks decided to pay off my credit card, neverhaving been late and always making my payments on time. I phoned the company on multiple occassions, clearly stating what i wanted to do and them thanking me for my business. Once the payment was made in full barclay drastically dropped my line of credit, stating that due to my balances on my cards they felt the need to do so. if this was the case or had i'd been properly informed through my multiple calls or even a letter i would have taken the additional $2500 that i had paid and applied it to my other credit cards. I've reached out to the company on multiple occasions and all i receive in return is a slight apology and a lecture. This has been a very stressful and time consuming ordeal and i just want it resolved.

Desired Settlement: I just want my credit line back.

Business Response:

 

Barclays Bank Delaware • Wilmington, Delaware

P.O. Box 8885

Wilmington, DE 19899-8885

August 8, 2016

**** ***** *** *** ****** ********* ** *****

RE: NFL Extra Points Visa account ending 0245

**** *** ******

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.

Sincerely,

**** ** ********* ****** ** *** ********* *** ****** ******** ****** ** ********

8/21/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I paid off my account in May 2016 I over paid and am due a refund of 728.04$ I have not received as of yet. I have spoken to many many representatives that reassure my refund has been mailed and I will relieve it 7-10 business day it's been over 65 days and no refund.

Desired Settlement: I would like my money back asap.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 11, 2016

 

 

 

******** ******* **** ********* ***** ***** ****** ** *****

 

 

RE:          Frontier MasterCard account ending in 0596

 

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

****** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

8/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I opened an account with said company and in doing so also did a balance transfer to another account. After waiting over 3.5 weeks and still no transfer taking place i called Barclay's on Wednesday June 29 and asked the status of the transfer. I was told it could take up to 30 days to transfer. I told them if it did not take place by Friday July 1, that I wanted to cancel the transfer. I was told by two employees, one being a supervisor that i could cancel the transfer as long as it was still "in the process stage". come Friday the 1st I called back again to check on the status of the transfer, and I was told again that it was "in process". I them told the customer service rep I wanted to cancel the transfer. I was told I could and that she was able to cancel the transfer. No other communication form Barclay Bank has been sent to me, not even an email to let me know that they did not cancel the transfer. I only found this out when they sent me a monthly statement listing the amount and saying I owed the money. The transfer took place after I called in on July 1 and cancelled the transfer. They went and processed it anyways and after the fact. I tried calling tonight when I received my bill to try and resolve the issue, but all I got was a run around. I called numerous times and was concerned about this transaction. No one from Barclays never once called, emailed, written, or mailed out any correspondence to me in regards to this issue. No all they did was screw the transaction up, then try and cover it up by billing the customer.

Desired Settlement: Barclays Bank needs to fix THEIR mistake and take ownership of THEIR mistake. I called numerous times and was concerned about this transaction. No one from Barclays never once called, emailed, written, or mailed out any correspondence to me in regards to this issue. No all they did was screw the transaction up, then try and cover it up by billing the customer. I want my account cleared of this charge and any interest fees. I owe Barclays bank nothing. Also I want no negative reporting to my credit report or else I seek or legal advise to resolve it.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 2, 2016

 

 

 

****** ***** **** ***** ***** ***** ***** **** ******** ** *****

 

 

RE:          Barclaycard Ring account ending 5285

               

**** *** *****

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

I do not want to close this complaint out. Barclay Bank has now sent me a bill of $11. 34 in interest on the money that I did not borrow. This is absolutely ridiculous that they feel I owe them any money. I have left 5 voice messages for Mr. ***** ******* trying to resolve this new issue with no return call at all. I am actually going to open up another claim on this but am not going to accept their answer to close out this one. Their business practices need investigating.   

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I already have an open complaint on this company for their crooked banking practices, case #******** filed 7/18/2016 for which I tried for several weeks and phone calls to resolve but did was not able to. Finally a Mr. ***** ******* called me and discussed the issue and came up with a solution that we both agreed upon. I lived up to my part and did just like i said I would only to find out that now Barclays is trying to charge me interest on money I NEVER borrowed to begin. THEY screwed up not me, but I did try and resolve it. Now they are saying I owe them another $11.34. I have left Mr ***** ******* 5 voice messages and not one call back. Finally after no one even having enough courtesy to call me back, I decided to file another claim against them for their crooked banking practices. I have also left a message on their message board, but still no one has replied.

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 18, 2016

 

 

 

****** ***** **** ***** ***** ***** ** ******** ** *****

 

 

RE:          Barclaycard Ring MasterCard account ending 5285

               

**** *** ******

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.

 

We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at ********************************* or by calling me directly at ************* **** *****. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.

 

Sincerely,

 

****** * ***** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

8/18/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I discovered a hard credit inquiry on my credit report from Barclays Bank of Delaware from December of 2015. To my knowledge I have never requested a line of credit, or any other product/service from this institution or any of its affiliates. When I contacted the customer service number, I was directed to a foreign-based call center that did not even identify the name of the institution the first time I called and immediately asked for my account information. I hung up, called back, and was connected to a different representative, who confirmed the name of the institution and asked for my name and account number. Upon informing them that I did not have any accounts with them, they immediately asked for my SSN. I provided my name but told them that I did not wish to provide my SSN due to possible fraudulent activity, they told me that there was nothing they could do to help me and that they would not transfer me to a supervisor without providing my SSN.

Desired Settlement: I want to know who accessed my credit, for what reason, to have any fraudulently opened accounts to be closed, and to have the hard inquiry removed from my credit history.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 9, 2016

 

 

 

****** ******** ** ******* ****** ****** ** *****    

 

 

RE:     Application for Upromise MasterCare Account

          

**** *** ******** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had applied for a Barclay card through Apple. I received a letter stating that they need more information. I contacted Barclay, and was transferred to the security department representative who requested personnel documents. I sent this via priority mail with a signed receipt. I was informed that this would take 7 to 10 days, on a first come, first serve bases. Over the next several weeks I was informed by several Barclay representatives that it usually takes 7 to 10 days, however, I continued to get it’s not uploaded in our system yet. I contacted the post office in Willington, DE and was advised that the letter was picked and signed for by ** **** at Metasource. I had spoken with the Wilmington post office twice and both replies were the docs were in fact picked up. I had asked Barclay's security department for a letter stating that you are requesting my personnel information. I was informed that they couldn’t do this. I had called back again and was told that my documents were not loaded and that Metasource is the company that uploads the documentation. I then asked for a supervisor or manager on duty and spoke with ******* who said that they received my documents. I asked her again, you see that my docs were received, she replied yes. I advised her that ** **** at Metasource signed it. She advised me that she would call me back the next day to see what is taking so long. The next day she did not call, and when I called back I spoke with a manager name **** ****** who advised me that she would email ******* to see what she had found out. The day after, ******* had called me back stating that she did not know where my documents were. I asked her then why did you inform me that you saw that my docs were received. I did not get a reply from her. That was the last time I spoke with her, she never called me backed afterward. I left several messages to **** who never returned any of my calls. I also left a message to **** that the my priority letter was picked-up per the Willington Post office and was on a firm sheet (the name of the firm sheet is Juniper) and was signed for by ** **** at Metasource. I called back and spoke with supervisor ****** who basically couldn’t help me as well. She said she contacted someone in the mailroom who said it could have been sent to the wrong department. I advised her how does that help me. She said that she could give me another address in which to send my documents. I advised her as to why would I want to do that when you don’t even know where my documents are now. She kept saying that we haven’t received your documents; I informed her that you have received my documents. I gave her the same information that I gave ******* and **** regarding Metasource and who signed for it. I had asked ****** that I would like to speak to someone higher and she said that she is the highest there. I asked for an email addresses to the corporate office, she said there wasn’t one. She had said that there is nothing more that she could do and that she would have to end this call. I also asked her to send an email to **** and ******* to call me. I did not receive any calls back. I received no assistance from anyone to help find my personal information. I was lied to several times. All the voice conversations are recorded. Everyone I had spoken with could careless. This is the poorest customer service I have every experienced. Timeline • May – Applied • May - Called Barclay, advised to wait for letter • May 23 - Received letter • May 25 – Called and advised needed 3 personnel items: • May 24 – Mailed documents; • May 27 – Documents received at Metasource, signed by ** **** • June 1 – 1:45pm, Called Barclay, ****** – no documents uploaded • June 3 – 2:35 pm, Called Barclay, ****** - still pending, and no letter stating what is needed can be mailed out • June 8 – 3:53pm, Called Barclay, Daniel, no documents uploaded • June 9 – 2:48 pm, Called Barclay, ****** and Charlene from security department stated 2 -3 weeks for documents to be uploaded • June 13 -1:22pm, Called Barclay, Avery, still no documents uploaded • June 17 – 1:07pm, Called Barclay, Jack and Ann from security department – not uploaded yet • June 17 – 1:17pm, Received call from Barclay security department, per voicemail Brittney to call back • June 17 – 3:43pm supervisor ******* advised the documents were received and will call back on Monday June 20 with more information • June 20 – no call back from ******* • June 20 – 6:15pm, Called Barclay, Phil and Tom in security department– advised ******* is off on Monday, no documents uploaded. Advised Tom to speak to the manager on duty. Spoke with manager **** ****** (8am-5pm) I advised her of my situation. She said takes it could take 3 weeks, and she would talk to ******* and will advise me with a status update • June 21 – ******* called at 1:29pm, doc not received and at this point they haven’t found my docs, but will continue to look and advise. I give ******* the name of the person who signed for the priority letter (K Kime) and tracking number by me. ******* advised on June 17 that the docs were received, but when she called me back she said they weren’t. I asked her why did she say they were, she had no reply. ******* advised that she would call me back with any information. • June 22- 4:03pm, Called Barclay, **** - no call back • June 23 – 2:15pm, spoke with Amy to send email to **** and *******- no call back from ether one. • June 23- 2:38pm, Called **** ******, left message – no return call • June 24, - 10:15am – called **** ******, left message - no return call. • June 24,- 10:20am – Called Barclay, representative Barry cannot email ****, why? • Asked for manager on duty and spoke with supervisor ******. See statement above. • June 28 – 7:57pm, Called Barclay and left message for **** – no return call • July 5 - 3:49pm, Called Barclay and left message for **** – no return call. After June 21, I neither received a call back from *******, ****, ****** nor anyone else from Barclay after several attempts to find out where my personal information has gone. All parties that I had spoken with were given the tracking number of the priority mail.

Desired Settlement: I want to know where is my personnel information that I had mailed in. Is there a breach? Does ** **** work at Metasource?

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 4, 2016

 

 

 

**** ******* ** ********** ***** ******* ** *****

 

 

RE:          Barclaycard Visa with Apple Rewards account ending in 8131

               

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

 

***** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

8/14/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have disputed this with the equifax credit file I utilize each month. I have a account showing on my credit file that I neither opened nor have ever heard of before. It shows this was opened last year but I have no current credit cards nor have I opened an account or credit card with your bank.. I want your company to take whatever steps are necessary to remove this off my credit file as this account does not belong to me. I ***** ******* ******** authorize your company to take any necessary steps to remove this off of my credit file. I will take legal action if this is not resolved within the next 30 days. The aforementioned account only shows up on my Equifax file and not my transunion but I would like this resolved as it is showing revolving credit that should not be present. Thank you for your assistance in this matter.

Desired Settlement: I would like the fraudulent account/unauthorized account removed off my Equifax report and the file attached to the correct individual. I Allen Brandon Anderson authorize your company to take any necessary steps to remove this off of my credit file.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 04, 2016

 

 

 

***** ******** ***** ******* ****** **** ********** ** *****

    

 

RE:     Inquiries from Barclays Bank Delaware

          

**** *** *********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

 

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************* **** *****. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.

 

Sincerely,

*** * ******* ****** ** *** *********

8/14/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was put on a payment plan which i have no problem paying. I called them because I no longer had access online to bank payments. I have been told by 3 different employees that the account is charged off and went to a 3rd party collector, which again is fine. They cannot provide the information to the collector and are telling me they will withdraw money out of my account. If the account is charged off it should have $0 balance and Barclay should NOT be taking any money out. They also need to provide the details of where the account was sent to.

Desired Settlement: I would like a phone call from a senior executive, I have spoken to numerous people who lied and got caught in lies. I would like any balance i have to be sent to a 3rd party collector and i WANT NOTHING to do with this company.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 3, 2016

 

 

 

******** **** ** ***** ****** ****** ** *****

 

 

RE:          Barclaycard Arrival MasterCard account ending1980

 

**** *** *****

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was

forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are

Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

***** ******* ****** ** *** *********

 

 

 

CC:         Better Business Bureau of Delaware

 

 

8/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 03/01, a payment of $421 was sent to Barclays in error from my bank. My bank and myself placed a confernce call to Barclays. We spoke with manager **** in the Las Vegas call center who advised us the payment would be reverse back to my account. I waited an entire month fhe credit but I never received it. On 04/04, myself and my bank placed another conference call to Barclays. We spoke to manager ****** in the Las Vegas call center. ****** advised the funds were returned to my account. My bank representative requested a trace number so he could research the return. ****** did not provide a trace number for he didnt have one on file. He further went on to state he is not sure how the company (Barclays) was able to return the funds since it did not have an address on file to return the funds. ****** ensured us - he would research the claim to determine what happen to my funds. My bank rep st for Barclays to send me a check for the said amount. I have yet to hear from ****** nor anyone representing Barclays. This company has intentionally keep my funds and not resolved my claim. This is unacceptable.

Desired Settlement: I request the company to issue full refund to me directly for funds it has misplaced.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 4, 2016

 

 

 

******* ******** **** ********** **** ********* ****** ***** ** *****

 

 

RE:          Barclaycard Arrival MasterCard account ending 8421

 

**** *** *********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

****** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

8/14/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: After "canceling" an account with an online merchant they continued to bill my barclay credit card. Fine. I paid that bill, that is not barclay's problem. I then told Barclay to cancel my card - this merchant wouldn't stop and I didn't want to keep paying for something I wan't using. Unbeknownst to me, rather than close the account Barclay sent a message to me (on their website, not even to my email or phone!) asking if I was sure I wanted to cancel. Unbelievably they did not close the account and in the meantime they allowed the same merchant to charge the card yet again! After half a dozen emails and a 45 minute phone call to their dispute center they have been completely unhelpful and expect me to pay for the charge they let through, even though I told Barclay to close the account well before this unapproved charge occurred.

Desired Settlement: Dismiss (waive) this charge that went through.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 10, 2016

 

 

 

**** ******* * ****** *** ******** ** *****

 

 

RE:          Barclaycard Arrival MasterCard account ending in 9948

 

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** *******

 

 

 

8/12/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have had a credit card with this bank for 3.5 years. I have always made payments on time as it is set up on autopay. I goofed last month and did not transfer funds in time to cover the autopay so it declined. it was atomatically re-submitted and cleared, no problem. 2 weeks later I receive a letter stating my Barclay account has been closed. I never got any phone call, letter, or message regarding this prior to the closing letter. This appears to be a common issue with Barclays closing accounts for no real reason. This account has always been in good standings. Barclays action is causing irreversible damage to my credit reputaion

Desired Settlement: Quite simple: re-instate the card which is in good standings. eliminate any negative actions on all credit reporting agencies in reference to this card and actions taken.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 4, 2016

 

 

 

**** ****** **** **** ****** ****** ** *****

 

 

Re: NFL Extra Points Visa account ending in 9035

 

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** ** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/12/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: In March I received a mailer in the mail that would result in 12 months billing cycle 0 APR on purchases. I followed the steps and signed up for the Cash Forward credit card. I took a screen shot of the terms showing this to send to my wife. Turns out I was being charged interest. I called on 6/18 and they opened a case to look into the issue. Was told wait 7-10 Days and I would be contacted through the mail. Never received anything. Called and the 2nd person didn't seem to care and told me they send it to a specialist which was what I was told the first time. Next I sent a message online to them. They gave me the run around for a few days telling I didn't sign up correctly. Of course I threw away the mailer since something like this never happened and I figured it would be an easy fix. Boy was I wrong. At this time I forgot about the screen shot. They kept trying me different things. First thing was I didn't apply correctly. Then was told the 0 Apr is based on credit worthiness and was sent the terms. I got approved for the best APR they offer of 15.24%. I pointed this out and asked how that makes sense I can get that but not the 12 months 0 apr. They ignored that. But I was told I did qualify for the 0 apr for 12 months on Balance transfers which makes no sense I get one but not both. And then I remember the screen shot showing the end of my application with the terms. I sent it in. And to end this certain conversation in a few day period they told me I didn't do something correctly on a third party site to get this offer. When asked to name this site in question they could not provide an answer and just said we cannot determine this. The steps I followed off my mailer brought me to their site for the application. So I waited for them to receive my picture figuring this would be enough evidence to prove to them this was the offer I signed up. It showed my Social, the terms, the date of which I signed up for the card, and the barclaycardus site. After no contact for a week I send them a new online chat. They confirm they received and said we wil not accept a "generic application" and would only do anything with the mailer. Yes life would be easier had I kept that but I didn't lesson learned. I ask why can't they look up in their system for the offer sent to me and they said they can't do that. And the person said " When you had originally applied, we were only offering 0% on purchases for 12 billing cycles to those who received our direct mail offer and those interested needed to follow the instructions included to ensure they received the special terms" And in response I said look at the picture I sent in. It shows that in the terms. I can't make that up. Of course I am furious. Getting the runaround and dealing with this issue. Once I threaten to file a complaint with the BBB they quickly jumped to the we will have a manager call you. Well once again nobody called me. And here we are.

Desired Settlement: All I want is all interest charges I was charged incorrectly refunded and the 12 months 0 Apr on purchases applied to my account.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 3, 2016

 

 

 

******* ************* **** ********* ***** **** *** ********** ** *****

 

 

RE:          Barclaycard CashForward MasterCard account ending in 5516

               

**** *** **************

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

8/11/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Barclay Bank via their Ring MasterCard lure in costumers convincing them to transfer funds from higher interest credit cards and then with NO NOTICE to the customer, reduces the customer credit line by at least 50% to make it appear to the CRA's that the customer they lured into their bait and switch scam has over extended their credit. This has happened to me no less than twice by Barclay Bank, both time I was lied to about being sent a letter of notification, the first time I accepted it as a mistake, the second time proves that this is a deliberate action intended to cause me harm.

Desired Settlement: I want absolutely every bit of information reported to any Credit Reporting Agency that is of a negative nature due to this questionable action by Barclay Bank, that if is not in and of its self illegal then at the very lest immoral, to be removed. I want a written public notice by Barclay Bank that they will stop this process, or if they continue to work in such a fly by night nature, send the customer and actual letter of notice of their itended action rather than lying bout it.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 2, 2016

 

 

 

***** ******** *** ****** *** ***** ******* **  *****

 

 

Re:   Barclaycard Ring MasterCard account ending in 7224

**** *** *********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ***** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/11/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: There was supposedly "fraudulent" activity on my account so they requested I call and verify. I called and answered some simple questions about myself which they were all right and the lady said I sounded horse and like a male so she couldn't believe those answered and bypassed the computer telling her I was the real person and made me send in documents to verify myself. They asked for Drivers license, special security card and most recent bank or utility statement. I sent them all, and have the proof and everything was documented and usps tracked and signed for it when it received. Now they are saying they still need further clarification. How much more do they need. I sent them a copy of MY drivers license, MY social security card and then a copy of a utility bill with my name and my address. These scum bags need to be taken down. I will refuse to pay until it's resolved.

Desired Settlement: All I want is access back to my account.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 28, 2016

 

 

 

****** ***** **** ******* *** **** * ********* ** *****

    

 

RE:     Barclaycard Rewards MasterCard account ending in 8236

           **** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/11/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently received a copy of my TransUnion, Equifax, and Experian credit report. My credit has been compromised in which I had a fraudulent account opened under my name. The credit report shows a 2 credit inquiries by your company of which I didn’t authorize. I have disputed multiple times and it is not being removed, according to the credit bureaus it keeps getting verified. I understand that you shouldn't be allowed to put an inquiry on my file unless I have authorized it. Please have this inquiry removed from my credit file because it is making it very difficult for me to find a rental apartment. I have applied to numerous apartments and credit and due to the credit inquiries keep getting denied. If I can’t get an apartments due to this I would be homeless with my two year old.

Desired Settlement: Remove the two inquiries dated for Mar 5, 2015 and Sep 30, 2015.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 2, 2016

 

 

 

******* ******** **** ****** ******* **** ** ****** ** *****

 

 

RE:          Inquiries from Barclays Bank Delaware

 

**** *** *********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** ** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/10/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Barclays will not honor 12 months APR interest free for their Barclays CashForward credit card as they advertise and what they pre-approved me for. They sent me a letter stating I was pre-approved for 12 months interest free and they will not honor it. I've called and emailed them several ***es and they refuse to help me and continue to charge me interest. A manager named *** issued me a case # 2894661 and informed me he would fix the problem within 10 business days. It has now been 2 months and they have not contacted me.

Desired Settlement: Honor their 12 months interest free as they advertise. This is false advertisement.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 20, 2016

 

 

 

******* ***** ***** ********** ***** ****** ***** ** *****

 

 

RE:          Barclaycard CashForward MasterCard account ending in 0096

               

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************, ext. XXXXX. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

Consumer Response:

Better Business Bureau: Barclay's is still not honoring their interest free promotion for me for which I was pre-approved for. They keep giving me the run around. I'm a college student living away for the summer for my internship and I signed up for this card because it was interest free on purchases for the first year so I put all my rent on it. They are still charging me interest during this first year which I should not be charged for. They are false advertising and not honoring their promotions. This is not fair to me at all, what a horrible experience with this company. 

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 10, 2016

 

 

 

******* ***** ***** ********** ***** ****** ***** ** *****

 

 

RE:          Barclaycard CashForward MasterCard account ending in 0096

               

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/9/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Hello, I've contacted Barclays at least four times and spoke with Collection management ***** ******** ************ who confirmed that I opened an account on 6/1/2007 but reported to trans-Union it was opened 6/11/07 that's an inaccurate tradeline. He confirmed that my 1st delinquency was Nov. 15,2008 and my next payment was 365days later on Dec. 2009. He refused to send me documentation under the FACTA Act. With that documentation I could have three of my CRA updated and this account removed asap. The phone call was recorded with Experian on a three way confirming these dates. When, I called back he was rude, argumentive and stated they're not sending me any written confirmation. I've contacted Delaware Attorney General, COnsumer Protection Agency, BBB.

Desired Settlement: Want written biling statements under FACTA,FDCPA, FCBA. Removed from my credit report immediately.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 3, 2016

 

 

 

****** ***** *** ******** ****** ********** ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending 2793

               

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

* ****** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

8/9/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I attempted to contact Barclay's Office of the President as indicated on BBB's website but no resolution was achieved from this. On March 31, 2016 a charge of 163.98 was posted to my account that I never authorized. I called Barclays on April 13, 2016 to dispute the charge after attempting to resolve this with the merchant GSE*5 Seasons. I had never authorized the charge to begin with. I was provided case Id: DBO 0300748 I received a letter on June 24 saying the dispute had been overturned, and the reason was suppose to be attached. However the printouts given to me were completely illegible. I have taken a picture and attached it. If you can read the printout, I salute you. It stated if I did not agree with this decision I should call **************. I called that number on June 30, 2016 at 7:10pm EST. The representative confirmed that the paper they did send me were illegible but her notes state that I canceled the service after the purchase and that is why the dispute was denied. I responded that I canceled their service because they sent me a case of wine that i never ordered and billed me for it. They also never sent me any notification that this was coming nor how much I would be charged. Therefore, I wasn't interested in being a part of this club. However, that did not take away from the fact that I never agreed to the purchase nor did I authorize it. She said I could have the case reopened, but she cannot do it over the phone (all of this if your calls are recorded can be verified). That i would need to send a message to have this reopened. She also suggest I contact the Purchase Protection team and try to use that benefit where companies do not accept returns. I called the purchase protection team and they denied the claim saying that wine is not covered under purchase protection. So I wrote to Barclays, and received a message that said they are unable to help me and I need to call the number mentioned above. The same number who said they can't help me and that I should write to them. I will not be a ping pong ball between departments! I have already done my share and called. I have reached out to purchase protection, I have written to Barclays team. One of those three should be able to resolve this. At the end of the day, I did not authorize the purchase, I worked with the merchant in good faith to come to a resolution, I expect my card to protect me and not make me jump through hundreds of hoops. The offie of the President called to say they would sign with the Business. Their argument is that it was a membership with Vinesse I agreed to and it was in the terms of reference upon sign up. I responded that the terms of reference included I would be notified prior to any shipment. So if they are going to reference the terms of agreement from the business then it needs to be complete and not just the parts that suits them to not process the refund for the dispute and the representative said there was nothing they could do. SO they picked the part of the terms of agreement to suit the business and not the consumer. The agent said when I use my credit card "you are taking a risk", I responded that Barclays' advertises that I would be protected against such risks, it is the reason I pay an annual fee. So the dispute team only refunds the client in the merchants agrees to it, which is not actually protecting the client at all. I expect the transaction to be refunded and the annual fee to be reimbursed.

Desired Settlement: I want the entire amount refunded to my credit card and I want my annual fee of 89 dollars returned as well.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 27, 2016

 

                                                                                                                 

 

**** ** ******* **** *** ****** ** * *********** ** *****

 

 

RE:          AAdvantage Aviator Red MasterCard account ending on 3271

 

**** *** ** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was

forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are

Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The letter sent to me by the merchant did not address my complaint at all. They actually just mailed me the same letter that was sent previously showing they did not even read the complaint. 

 

First item ignored and not addressed: I expressed that the service level agreement with Vinesse required them to notify me 7 days before any shipment was to be made. Vinesse did not do this therefore violating their own terms. Barclays seems to ignore this piece of important information. Failure to do so, prevented me from knowing a wine shipment was being sent.

 

Second items ignored and not addressed in their reply: The agent also said that "these are the risks you take using a credit card". The whole point of having Barclays, and paying a fee is that the consumer is protested from such risks. For the agent to say that I am at risk whenever I use my Barclays card is absurd and I would expect protection .

Third item ignored: they told me to go work this out with the merchant. As written in my complaint, that was already done. It is the reason this got escalated to Barclays (see attached email). 

Barclays didn't read my complaint, they just did a copy and paste and resent me the same blurry pages they sent the first time. My demands still stand a full reimbursement of both the wine cost and the annual fee. 

Regards,

 

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 9, 2016

 

                                                                                                                 

 

**** ** ******* **** *** ****** ** * *********** ** *****

 

 

RE:          AAdvantage Aviator Red MasterCard account ending on 3271

 

**** *** ** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure

the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have

additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office

hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

 

8/5/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I paid $15.00 to receive my card sooner. Then I paid $22.97 to overnight proof of identity and I am still not able to use my card. I phoned on 4/8/2016, only to be informed that I basically wasted money to over-night document on 4/4 because they are reviewed in the order that they are received. I phoned again on 4/15/2016 and was told the documents were there, but account is still locked. I sent a copy of an FBI criminal record check that was done using my finger prints along with copies of a bill, my passport, driver’s license and a form from Social Security, address to me, to get a replacement card. If the clearance based on my fingerprints is not good enough proof, nothing is as no two people have the same fingerprints. My account should be unlocked immediately. I am filing a complaint with the Better Business Bureau. I understand the need for security; however you have been provided with more than enough proof of identity and I have wasted money providing it.

Desired Settlement: The account should be activated for use immediately and the $15.00 rush fee plus the $22.97 to overnight documents totaling $37.97 should be refunded to me.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 9, 2016

 

 

 

****** ******** ***** **** ***** ****** ****** ****** ** *****    

 

 

RE:     Barclaycard Rewards MasterCard account ending in 9132

          

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************ **** *****. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,I have spoken with 2 supervisors as well as spoken with and left messages for ******* at Extension ******. I have also emailed *******. She knows that I am waiting for a replacement social security card which may take up to 14 days to receive. I provided proof that I sent for the replacement card; as well as a copy of my passport, FBI security clearance that is based upon my fingerprints, my water bill and a copy of my driver’s license. There is no reason for the continued hold on my credit card. I have also made a payment on a card that I can not use and want the hold as well as the fee for faster delivery reimbursed removed immediately. No one who is committing fraud would go to the lengths that I have to prove I am the person who was approved for the card.

 

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 20, 2016

 

 

 

****** ******** ***** **** ***** ****** ****** ****** ** *****    

 

 

RE:     Barclaycard Rewards MasterCard account ending in 9132

          

**** *** ****** 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
This is the second complaint that I have filed against this company. The first complaint was filed on 4/17/2016 Complaint ID: ********. The issue of releasing the hold that Barclay has on a credit card that I was approved for has not been resolved. I have sent documents that prove my identity, called and emailed the company to no avail. The fact that they are not accepting the proof and keep dismissing that I call and email unreasonable. This issue has outlandishly been dragged out by Barclay.

 

Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
Desired Outcome:
I want the account activated.

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 28, 2016

 

 

 

****** ******** ***** **** ***** ****** ****** ****** ** *****    

 

 

RE:     Barclaycard Rewards MasterCard account ending in 9132

          

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************ **** ****** Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

8/5/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was recently going over my credit reports with all Three Major reporting agencies and noticed that Barclaycard was reporting three 30 days late payment's on me dating back on Oct 2014 / Dec 2014 / 02/15. so I sent Barclaycard a letter asking them to please remove the negative info they reply back that they couldn't so I asked each reporting company to open up and investigation on my behave Barclay RESPONDED To the disputes saying the info was reporting correctly! So I go back to 2014 and 2015 banking statements and got proof that someone at Barclaycard had cash payments on those month in which they said I was late so I forward bank statements to each reporting agencies and Barclaycard as well reporting agenices claimed that they could not use the info that I had provided. Got a letter from Barclaycard saying they were unable to remove the items! Per the fcra 623 I have the right to dispute and creditors needs to provide info. I also ask Barclaycard to send me proof of me no making the payments nothing! I want this matter resolved or I will seek legal action!

Desired Settlement: to have this items removed and Verified!

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 2, 2016

 

 

 

****** ***** **** ****** ** ********* ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending 7084

               

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

8/4/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: barclaycards website is a mess....it sends me on an infinite loop of verify, reset pasword, password not work, verify, reset password.....tried on three different browsers, all the same...called customer service, three months in a row...still not addressed issue. this is unbelievable from a 'first class' bank. I have never had anything close to these issues with any other credit card co.

Desired Settlement: fix your login system

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 27, 2016

 

 

 

******* ***** *** ***** ****** **** ** **** ** *****

    

 

RE:     Frontier MasterCard account ending in 7290

          

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/3/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Several fraudulent transactions were placed on our JetBlue branded Barclays credit card statement. The credit card transactions were entered by a fraudster for purchases that were made in Maryland. Some of the transactions were reversed, but other similar transactions were not, leaving approximately $600 in fraudulent transactions in my account for several months. I have contacted them on several occasions, and they claimed that they continued to pursue the matter, but nothing has happened. They seem to ignore my requests to have the charges reversed and calling them has done nothing to get the matter rectified.

Desired Settlement: To removed the charges that were not my own, as well as the credit card interest that has accumulated over several months.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 25, 2016

 

 

 

******* ***** *** ******** **** **** ********** ** *****    

 

 

RE:     JetBlue MasterCard account ending in 0538

          

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/3/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Barclay Bank (barclaycardus.com), fraudulently withdrew $315 from my bank account, which resulted in my bank account being overdrawn on other bills and expenses; accumulating nearly $100 in overdraft fees. I contacted Barclay Card Services on 14 July 16 and I was told I would receive an email confirmation of the initiated investigation that day. Since I never received this email, I contacted Barclay Card Services on 16 July 16, and I was told the investigation was closed and the withdrawal was valid. Considering I never authorized that payment, which was confirmed by Chelsea, the first Barclay customer service representative I spoke to, I wanted to know more information. I was told that all the information was contained in a letter which was mailed to me on 15 July 16 and I could expect to receive it in 7-10 business days. Not only did Barclay steal money from my account, I am not left with bills I cannot pay and an increasing overdraft amount.

Desired Settlement: I would like the amount of the fraudulent withdrawal refunded, and an additional $100 returned to cover the overdraft fees.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 26, 2016

 

 

* **** * ******* **** ********* **** ******** ** *****    

 

 

RE:     Juniper MasterCard account ending in 5376

          

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/3/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Had a Barclays unpromise credit card ...last sept there was a fraudulent charge...I complain and did the dispute process ...they took the charges off and I cancelled the card and recieved a letter of cancelation ...that was sept 2015...today I recieved a call from Barclay saying there is a Charge from the same company on the card that was cancelled last year ..but Barclays allowed the charge it was on June 5 2016 ..and they (Barclays ) aknowledged that the card was cancelled last year ..I don't understand if the card was cancelled last year how they allow the cancelled card to be charged .....I spent hours on the phone and the only thing the said was to contact the merchant ..I call ******** on this ..

Desired Settlement: Just cancell the cancelled card so it can't be charged

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 26, 2016

 

 

 

****** * ******* **** **** ******* **** *** ****** ** *****
    

 

RE:     Upromise MasterCard account ending in 1301

          

**** *** ******** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/2/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 19th of 2016 Barclay posted a charge that was in dispute as it was doubled billed, (once to Barclay and once to Capital One.) On the phone, Barclay has explained that they have finished the dispute however I have since not received the official notification in the mail with the supporting documentation from the merchant. As per regulation E, I have a period of time where I can submit any documentation to refute the information submitted by the merchant. This has not happened as I never received the any supporting documentation from Barclay. I have called several times requesting said documents where I received TERRIBLE customer service from representatives whom barely spoke English and did not understand my problem. At this juncture Barclay continues to be in violation of Regulation E set forth by the Federal Reserve and governs electronic transaction between institutions.

Desired Settlement: As of today, 7/8/2016, Barclay continues to be out of compliance in regards to my transaction dispute. The total amount of time to settle a dispute is 45 days (90 if a dispute is made within the first 30 days of account opening; that did not apply in this case.) Had I received a resolution from Barclay in the amount of time dictated by the Federal Reserve, than I would have been able to submit my statement from Capital One showing irrefutable proof that this was charged twice and Barclay would have been legally authorized to reopen the case. It is for these facts that I am requesting Barclay credit my account $774.43 plus applicable interest for the purchase in question. Failure to do so will result in arbitration as per the card holder agreement.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 25, 2016

 

 

* ******* ****** ** ******** ***** ******* **** ** ********** ** *****

 

 

RE:          Carnival MasterCard account ending in 7324

 

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On the statement submitted by me and the statement submitted by the Carnival both show transaction up until 2/1/2016 which the voyage ended on 2/2/2016. The merchant has not met their liability in accordance with Regulation E which governs EFT transactions including credit card purchases. The merchant has not included any signed receipts and there is a very large difference between the balance due on my receipt and the one Carnival submitted (which is minus the credit that should have been applied.), Additionally as my card was chip enabled at the time and the merchant did not process EMV card chips at the time of the voyage, that alleviates me of any fault in regards to this claim as per EMV liability shifts that went into effect on October of 2015. This claim is valid and my claim was not processed in accordance with Reg E. During my conversation with *********** in the Office of the President, he openly admitted that he does not agree with or understand this resolution as he did not receive a satisfactory response from the claims team. This comments have been retrieved from the recorded line that he contacted me. I would like this issue looked at by a higher authority than *********** as not understanding the resolution would create difficulties with explaining why such a resolution was made. Recorded call can be submitted upon request.”

 

Thank you.

 

 

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

August 2, 2016

 

 

 

******* ****** ** ******** ***** ******* **** ** ********** ** *****

 

 

RE:          Carnival MasterCard account ending in 7324

 

**** *** *******

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

 

 

***** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

8/2/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: From Aug 2015 to April 2016 I have attempted numerous times to get mileage credited to my American Airlines award program from Oct 2014 to Nov 2015. For the switch over from USAirways to American Airlines I did not receive purchases for every dollar spent to my old dividend account number. In Nov 2015 I called for the second or third time and their system did not even have that number or my new Amercian Airlines number. They updated it at that time and I started getting purchase credits to American Airlines. I called back 3 or 4 times this year each manager promising me that the issue will be resolved and it has dragged out so long that I had to pay the annual fee even though I wanted to cancel this account for 6 months now.

Desired Settlement: Every dollar spent from Oct 2014 to Nov 2015 credited to my American Airlines reward program and refund of my annual fee and late charge for not paying the annual fee during the dispute .

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 25, 2016

 

 

 

**** ****** **** ***** *** **** **** ***** ** *****    

 

 

RE:     AAdvantage Aviator Business MasterCard account

          

**** *** ******* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

8/1/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am owed a $455.00 credit on a ebay/paypal purchase. I have spoken with Paypal who has stated the case was decided in my favor and that the credit card company had the $455.00 to refund me. My credit card company has refused to further help me on this dispute and is not refunding me my balance of $455.00 that is owed to me. They are stating that it's due the bag I sent back for refund being sent back damaged. This is untrue information. I sent the bag back to the seller, the next day after I received it. I provided tracking information as proof of that. I have also provided my credit card company documentation proving to them that the seller had the bag back in her possession for 4 weeks, and had been giving me small refunds all along, it wasn't until then, again, 4 weeks after she had possession and she tried relisting and reselling the bag on ebay that she tried claiming it was damaged. I have submitted more than 25 pages of emails, pictures and proof that this seller told me from the very beginning she would refund me and make sure this was handled. She didn't have more money to refund me so that is why 4 weeks after having the bag in her possession she claimed it was received damaged. Again, I sent proof of pictures of the condition the bag was in when I mailed it back to her. My credit card company claimed the seller was trying to keep 25% restocking fee do to this. Again, I have submitted all proof stating this is inaccurate. 25% of the original $1500.00 fee, also does not equal $455.00. I expect the remaining balance of my $455.00 to be refunded to me as I am owed.

Desired Settlement: I desire the remaining $455.00 fairly and justly owed to me to be credited back to my credit card immediately.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 21, 2016

 

 

 

******* ***** *** ******* ***** *********** ** *****

 

 

RE:          Priceline Visa account ending in 9688

               

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************, ext. XXXXX. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/31/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I recently made a payment to Barclaycard on behalf of my Hawaiian Miles Master card i've been a loyal customer for 2 years going on 3 years now and made payments on time. I always double check the payments I make before I submit them on this last payment when I checked on my account it said it was returned because the account was closed and it didn't make sense to me because I just took money out of that account. When I did further research it showed they took money out of an older account in which I haven't used in over a year which is now closed so it didn't make sense to me that I would even select this account to make a payment for. So when I called Barclaycard I told them what happened but they kept telling me that they couldn't reverse the fee but I know for a fact it is possible because they let me do it before because I didn't know there was a rule for savings accounts can only do 6 automatic transactions a month. So I know they lied to me multiple times I called another representative to see if they could help me out but again I got shut out so i talked to a manager saying there was no possible way they could do it and when I said I wanted to close my account he hung up on me. Than I called back again to see if another person had the courtesy to help me out and they too said they couldn't do it at all so i brought up how they let me do it before and than they were like "oh that was courtesy" so they admitted to lying to me how they couldn't do it at all. So i said "close the account close the account" than was hung up on again before they could tell me the account was closed. I'm really frustrated at this company in which I paid the $87 annual fee a month ago so I paid a fee for $87 to use the card for a month and all i'm asking or is $37.

Desired Settlement: I would like to have that fee reversed because of a computer glitch, being lied to saying that they couldn't reverse the fee, and for receiving really bad customer service by being hung up on by a manager and an employee when I was only telling them close my account. It is only $37 and I know it's a lot of trouble to go through for $37 but it's $37 wasted on something I didn't do that I double checked. I'm not sure it does that because they want to make that extra money on me.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 21, 2016

 

 

 

****** **** **** ******** ****** ********* **  *****

 

 

Re:   Hawaiian Airlines Bank of Hawaii MasterCard account ending in 9558

 

**** *** *****

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ***** ****** ** *** ********* * *

CC:         Better Business Bureau of Delaware

 

 

7/31/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This credit card has been closed for several years and I have always made my payments on time. However, about three months ago I made my payment the next day for the first time in many years. I have emailed them regarding this and asked for a late fee waiver as my payment was less than 24 hours late. I heard nothing. They have since been adding late fees and interest to my closed account. I told them I can only afford to pay $35 a month right now and have heard nothing back. This is not the first complaint I have made against them.

Desired Settlement: I would like all late fees and associated interest removed from my balance.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 21, 2016

 

 

 

******* ****** *** ********** ********* ********* ** *****

 

 

RE:          Juniper Visa account ending in 7454

               

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* ext. XXXXX. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/31/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The charges I've made to my Barclay credit card have been declined repeatedly over the past month. Initially, I was declined buying a ticket through Austrian Airlines website. I was only able to buy one (the second one for my family member I could not buy) despite calling the card's customer service twice and reporting the charge. The same issue happened again when I tried to purchase tickets through Air Serbia website. I went through the whole process of buying tickets on the airline's website several times, which resulted in more than 3 hours of my time lost. During this ordeal, I called the customer service at Barclay 3 (!) times and responded several times to their text warning about the "possible fraud" sent to my cell phone. Eventually, I've bought the tickets with another credit card, but during the time I was attempting to purchase them, the dates I wanted became unavailable (to me) because the listed price went up, so I had to change my travel plan altogether. For this, I was called by one of Barclay's managers on 6/22, received an apology and an assurance that they will credit my account with "miles" - something I did not ask for and, by the way, never materialized. Later that day, I called them again and notified them that I'll be spending up to $3500 for an apartment rental. I was assured that this time, everything will be fine and I can go ahead and make the purchase. Turned out, my purchase request was denied SIX times. Every time I tried to make the purchase, I would receive a message from the travel website that my 3-digit security number was not entered right. No calls from Barclay at all. Hours later, I found another one of their text messages on my cell about one of these 6 declined purchases - it was a "possible fraud" notification. That prompted me to get onto Barclay's website. There were above mentioned, 6 temporary approval notifications on my account, exactly in amounts that I tried to pay the travel website. When I called a supervisor around 1 AM on 6/26, I was just plainly told that they do not have to approve any purchase, that me calling them ahead of time to report the transaction and receiving assurances that everything will be OK basically means nothing, and that I should have known that, when I received the notification about the CVV number being wrongly entered on the travel website, it meant that they (Barclay) declined the purchase - in which case I should have called them again and reported it (?). I've spent more than 5 hours trying to find a nice rental property for my family, relying on Barclays lies that there will be no problems. I did everything that a customer could possibly do to ensure them that the transaction is legitimate. And even after two horrible experiences with them (air tickets), I believed them and was willing to use their card. But worse yet, the rental property I really wanted is no longer available. It's been rented to another customer, and I have the documentation to prove that that would not have happened had the Barclay not broken their promise and acted in ill faith by declining the purchase. I will now have to settle for a less valuable property and, of course, pay for it with a different card. Barclay allowed themselves to ruin my travel plans because they just decided not to accept any risk (not that any reasonably existed in the first place) without even letting me know what they're doing. I did not have to rely on them and if I had used other means of payment at my disposal, I would have none of these problems. Despite every attempt made by me to notify Barclay that the purchase is legitimate, I was treated more like their serf than as a customer, which is outrageous.

Desired Settlement: I don't care for their "miles". I work hard for my money and maintain excellent credit score with a good credit line. BBB needs to know about Barclays fraudulent behavior. They lied to me so that I feel confident using their card, when I could have used any other. As a result, my vacation dates had to be changed and the rare occasion when I can have a break from work will not be as nice as it could have been. I feel humiliated.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 21, 2016

 

 

 

***** ***** **** ***** ********* ****** ******** ** *****

 

 

RE:          Barclaycard Arrival MasterCard account ending 7639

               

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/30/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I noticed on my credit reports on 6.2015 that there was a hard credit inquiry on my credit reports. I have written numerous times and attempted to contact the business by phone to receive proof of my inquiry. I have not received one notification from this company, which I have NEVER heard of. Upon not receiving any proof or communication from this company, by law, they are required to remove the inquiry from my credit reports within 30 days. At this time, they are over 365 days in violation of this law.

Desired Settlement: I am simply seeking they own up to their mistake in reporting and remove this inquiry effective immediately. This has in one way or form affected my credit report, thus affecting rates I qualified for or didn't qualify for due to the impact on my credit score due to their negligent reporting. I am seeking to have all inquiries removed immediately.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 25, 2016

 

 

 

****** ** ******* **** *********** **** *********** ** *****

 

 

RE:          Unauthorized Credit Inquiry

               

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

7/29/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I currently have a credit account and ran into some financial difficulty earlier this year. I have been on the payment plan since March and I have made every payment on time as scheduled, yet every month my account still has that there is a payment due of $100 or above and every month it is being reported to the credit bureaus that I'm past due on my account. This is a very big problem as it has affected my credit score drastically causing it to look like I'm 90-120 days past due on my account. When I called to speak with someone they acted as if there was nothing that could be done. I need this resolved immediately.

Desired Settlement: I would like for Barclay to correct my account and contact the credit bureaus to have my credit report correct as soon as possible.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 21, 2016

 

 

 

****** ****** *** **** ****** **** ******* ** *****    

 

 

RE:     AAdvantage Aviator Red MasterCard account ending in 5749

          

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/28/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I opened JetBlue Barclay credit card on 05/06/16 with the offer that promised to give me 30000 Jetblue miles after spending $1000 on this credit card and paying the annual fee. I met this spending requirement on 05/18/16 and I paid my annual fee in July. However I have not received any bonus. And on 06/02/16 Barclay closed my credit card without any reasonable explanation. I contacted customer service and they also couldn't explain me why my card was closed. I inquired about 30000 bonus miles, but they said I won't get them because my card was closed by bank. I have not violated any rules and I met the spending requirement for this bonus on time when my card was active. It looks like bank is using these practices to refuse giving bonus miles to customers as promised. They also told me in June that I won't get the bonus because I did not pay the annual fee. But my annual fee was billed in my July statement with due date 07/23/16. I paid it on time, so there is no any valid reason now why 30000 miles bonus can not be paid.

Desired Settlement: issue 30000 Jetblue miles bonus as promised

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 20, 2016

 

 

 

****** ****** *** ******* ****** ******** ** *****

 

 

RE:          JetBlue Plus MasterCard account ending in 6168

               

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

***** ******* ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

 

 

7/28/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Contacted Barclays card on 5/28 and 5/29 trying to get some unauthorized charges taken care of and Barclays refused to address the matter. Due to fraud and security concerns all calls in and out are recorded and it is IMPOSSIBLE to turn recordings off. if you are unable to speak to me on a recorded line you need to see me in person. Agents refuse to assist me on a recorded line and we get nowhere. This is unacceptable by any means for a financial institution to refuse to take care of unauthorized charges on my credit card. I have been met with nothing but resistance from barclays card. I will be putting an informational video out to display how Barclays customer service reps conduct themselves and speak to customers.

Desired Settlement: Address these unauthorized charges so payment can be made. Refund any late fees related to this matter, a statement as to how Barclays card will address their customer service reps poor attitude given to customers.

Business Response:

P.O. Box 8885

Wilmington, DE  19899-8885

 

 

 

July 20, 2016

 

 

 

****** ****** **** ***** ***** *********** ** *****

 

 

Re:   Barclaycard Rewards MasterCard account ending in 4251

 

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

***** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/27/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I already contacted Barclaycard via letter dated 02 May 2016 and mailed to PO Box 8803, Wilmington, 19899-8803. I have received NO response from the company. Identification of the specific information being disputed: • You are reporting 2 hard inquiries by BrclysBankDE on February 24, 2016 and April 16, 2016. I did not authorize these inquiries. Moreover, in January 2016, I placed a 90-day fraud flag on my account that was meant to prevent you from obtaining my credit report to anyone without additional verification steps being taken, which were not in this case. • I dispute that I authorized these inquiries into my credit. Basis for the dispute: • These inquiries were not authorized. Moreover, these inquiries were allowed to proceed without taking the additional steps that the fraud flag on my account is supposed to entail.

Desired Settlement: Remove this inquiry from my credit report with all 3 major credit reporting bureaus.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 19, 2016

 

 

 

****** ****** *** ******** ****** *********** ** *****

 

 

RE:          Inquiries from Barclays Bank Delaware  

               

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/27/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have not been able to activate my card and I noticed that there is a transaction posted on my account which I did not make since my card has not been activated. Whenever, I call the number of the website for card activation **************** or try to get in contact with Barclays Card I hear a message that the system is going under maintenance and that I should try again later. Any number listed on the right hand column of the BarclaysCardUS site do not work and I get the same maintenance message. Whenever I try contacting customer service representative through the message center, on the website, I get the same generic response which does not help me understand what is going on. I tried this multiple times with no avail. Please instruct me on how to proceed next. I am worried someone got a hold or my personal or account information. I did not make this purchase since my card was not activated and would like to know what to do next.

Desired Settlement: I would like an explanation of what is going on. I have no idea what is happening and I cannot get in contact with the company everything seems to be through an automated system. I would also like my credit card statement to be corrected to reflect no charge since I was not able to activate my card and therefore made no purchases.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 19, 2016

 

 

 

***** ******** ******* **** ****** ***** *** *** *********** ** *****

 

 

RE:          Barclaycard Visa with Apple Rewards account ending 0348

               

**** *** ******** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/27/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am a former card holder (itunes with rewards) that closed his account in 2011 with the belief that this account was paid in full. I had no use for this card because the limit was so woefully low. Again, I state that I had the belief that the card was paid in full. I no longer have any physical records as they were destroyed in a flood. Between the years of 2011 and 2015, I received no communications from Barclays that I had a balance, double in the amount of the limit of the card. It was only during a background check for a potential job did I learn about the delinquency on this account. Against my better judgement, I paid this delinquency off in full. It had to be done for the sake of the background check and I did not have the time to fight with barclays with regards to the validity.

Desired Settlement: With regards to account 00011367211XXXX, I ask that this account be removed from my experian and transunion accounts. Again, I received no notifications with regards to delinquency. It has been paid (twice if memory serves correct). You have besmirched my record unfairly. You've cost me in potential employment. And there isn't a single person in your company who is willing to get on the phone and discuss this with me when I try to get through to someone. You've left me no other options here. Please remove yourselves from my reports.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 19, 2016

 

 

 

****** ****** **** ******** ****** ********** ** *****    

 

 

RE:     Barclaycard With ITunes Rewards account Ending in 2430

          

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* or call me directly at ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

******* ****** ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

Barclays has not provided me with an offer. They were unwilling to assist me. At no time were they able to present post marked proof from 2012 that they made valid attempts to contact me. I have confirmation emails from 2012, showing that I have made payments on the account. A chargeoff was not warranted. Further, Barclays contends that they sold the debt to a collections company and they were not responsible for me being contacted. At no time was there a collections account on my report that represented this barclays account. Further, when I paid off the balance in 2015, it was with Barclays directly. Normally, the creditor would not accept payment and would forward the call to the collections company.

Ms. ****** did reach out to me. She did not have the decency to take the time to proof read her message to me and spell my name right. It's an utter lack of respect, decency, and competence that has lead us to this point. I informed Ms. ****** and her manager that I would not accept anything less than these trade lines being removed from my report, and I stand by that statement. I will continue to file complains and disputes. These processes are costly and time consuming and I will put Barclays through it.

 

Regards,

****** ******

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 27, 2016

 

 

 

****** ****** **** ******** ****** ********** ** *****    

 

 

RE:     Barclaycard with iTunes Visa account ending in 2430

          

**** *** *******

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** ******* ** ******** ** ************ **** *****. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

 

Sincerely,

 

******* ****** ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

7/26/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been a loyal customer of Barclays Bank for now 2 years. My credit line started around $1000 in July of 2014. Then immediately was increased to $3700 just 3 days after my account was opened. I have NEVER had any issues thus far with the company. Every month I pay 1-3x the amount of my bill. Occasionally much larger amounts. Ive only been late 1 time due to my bank account being down for maintenance, so I could not access it to make my payment. In June 2016 I have made 3 Very large payments and 1 normal payment on my Credit Card. I intended to pay down my credit card to lower my Debt Utilization, Request a Credit Line Increase and start a purchase on a house. I paid a total of $1,463.00 of my $3700.00 credit limit. Barclays waited until my 4th payment was cleared through (yesterday) and lowered my Credit limit by $1000.00 making my Debt Utilization go back up and me left with no money what-so-ever! I called Barclays Immediately and spoke with one woman who stated she could not do anything to help me. She also refused to explain why they waited until I put 16x my normal bill payment then dramatically decreased my Credit Limit. I hung up with her and called back to speak with someone else and he stated that I should have gotten a letter to my address, which I had not. He confirmed my address, which was correct. I am now completely out of money and have had to call on my other bills to try to have them extended. Had I known Barclays was going to do this after making a huge payment, I would never have paid that much. I am near a financial crisis due to their actions.

Desired Settlement: I demand that my Credit Limit be reinstated to the $3700.00 it was for the past 2 years.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 13, 2016

 

 

 

****** ****** *** ****** ***** ********** ** *****

    

 

RE:     Barclaycard Financing Visa account ending in 3916

           **** *** ******* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

 

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************* **** *****. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.

 

Sincerely,

 

*** * ******* ****** ** *** *********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The letter I received did not resolve my complaint. My credit limit still is $2700 and has yet to be reinstated to my original $3700 that I've had for 2 years with NO new accounts opened since, which the claimed excuse in the initial letter was because too many open credit cards. . The letter you just sent to me stated you could not speak with my wife (authorized user) I work odd work hours, so during your business hours I am either working or sleeping, so my wife has been given permission to handle my credit and bills..

Regards,

 

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 26, 2016

 

 

 

****** ****** *** ****** ***** ********** ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending in 3916

          

**** *** *******

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. ET.

 

Sincerely,

 

*** * ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/25/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I pay my bill in full each month. This month, it was one day late. I called ahead as the payment is electronic and I knew it would be close. They said they could credit the late fee but not interest charges. This makes no sense. This is poor customer service. Before I close the account, I want you to know what happened. it makes no sense to me that they can now only credit the late fee.

Desired Settlement: Please credit the 42.86 or whatever the exact number is in interest charges. If need be, I can pay the July 17th payment now.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 15, 2016

 

 

 

******* ****** **** ****** ******** ********* *** ****** ** *****

 

 

RE:          Choices Privileges Visa account ending 2225

               

**** *** ******* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/24/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am trying to dispute a charge and Barclay card refuses to communicate in any other way than Fax or Mail, both are extremely inconvenient or impossible to do in a reasonable time frame for me. I need an avenue to use the phone, text, or email to dispute the online transaction I made. Thanks!

Desired Settlement: Dispute NTSI for $235 on 6-19-16, services were never received.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 14, 2016

 

 

 

******* ***** **** **** ******* ****** **** **** *********** ** *****

 

 

RE:          Barclaycard Arrival MasterCard account ending 4181

               

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** *** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/22/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Barclays stopped my auto pay stating my bank changed the account number linked for ach payment. I called my bank and they stated that is not true and that my account number has been unchanged for over 10 years. I spoke to a representative on the ph confirming the auto pay for min payment was set up they said it was and then I was notified that my first late payment in 22 years was reported to my credit bureau. After speaking with numerous rude managers on the phone to correct this reporting I was told they would not change it. I have been a great customer for many years and feel that they have handled this very poorly. The fact remains that my checking number was never changed and the bank confirmed they never stated it was changed to Barclays. This has severely damaged my credit fico score at a time that I have major business and personal transactions pending. This could jeopardize a business transaction resulting in severe loss for me personally. If this does not get resolved I plan to file suit immediately. Wishing an expeditious resolution.

Desired Settlement: Immediate correction to my credit that currently shows a late payment in approx april

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 11, 2016

 

 

 

******* ***** ** ***** ****** **** ************ ** *****

 

 

RE:          Ameriprise MasterCard account ending 2151

               

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

when I spoke to ***** at Barclays he shared with me that if I was willing to get a letter from my bank that the account had not been closed or act number changed that Barclays would remove the incorrect late payment reporting. I literally got this letter within 2 hours and emailed it directly to *****. After calling ***** he shared they would update the reporting since he recieved the letter. He is the only one at Barclays that was both helpful and followed through. I have yet to receive any letter confirming this. I do have a need to have this letter in hand to show creditors until the credit bureau reflects clefts the change. This is marked as not satisfied as I still have no proof this has been corrected. Waiting on the letter. If the correction has in fact been made I am satusfied. I am just waiting on proof. I will happily accept an email also.

Regards,

 

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 22, 2016

 

 

* ******* ***** ** ***** ****** **** ************ ** *****

 

 

RE:          Ameriprise MasterCard account ending 2151

               

**** *** ******

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

7/21/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been in a consolidation program that Barclays accepted in 2015. My payment due date was changed by me when I entered the program to the 28th of each month instead of the 21st of each month that it was originally. I did this per request of my consolidation company so that the payment would always arrive on time. I have had no issues up until the month of April 2016 I received a letter from Barclays saying that they did not get my payment on time and with another late payment I would be dropped from the program. It stated that my due date was the 21st, even though I had changed it. I immediately called both Barclays and the consolidation company because my payment for the consolidation company was sent on the same day it always is and I have never seen any issues. Barclays kept me on hold for a half hour then asked me to leave a voicemail finally. I did and left my name and number and stated it was urgent I get a phone call back, and now we're starting the month of June and I never heard back, even after calling serveral more times and leaving voice messages. In the meantime, when I contacted my consolidation company they stated that they have not been able to reach anyone at Barclays for months. They started making daily calls and have not had one call back or one answer. This kind of service is absolutely ridiculous and I don't believe for one second that Barclays is that busy that it would take over a month to get back to someone. This is urgent as I cannot afford to be dropped from the program. I am not happy with this service and am absolutely shocked that I have not been able to talk to anyone.

Desired Settlement: I would like to be contacted and also for the "late payment" in April to be erased from my billing history. As well, I would like to know why my due date wasn't changed like I was told and to change it please.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 14, 2016

 

 

 

****** ***********                * ******** ****** ** **** ** *****

 

 

RE:          Barclaycard Financing Visa account ending in 6471

 

**** *** ************

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/21/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This should not be on my credit report because it was agreed in my divorce that my ex husband would pay all debts. He ran off with the money afterwards and who knows what happened and what he paid. This debt has followed me almost 7 years and I am not responsible as it was settled in our divorce settlement. This is effecting me to look for a place to live and get approved and it is due to come off my credit report in a few months anyway.

Desired Settlement: If they could please delete this record a few months early since this is not my financial responsibility so that I am not left homeless with my children.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 11, 2016

 

 

 

***** ********* ***** ****** **** ***** ******** ** *****

 

 

RE:     Juniper MasterCard account ending in 3111

          

**** *** ********** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/20/2016 Billing/Collection Issues
7/19/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase of furniture from a local store. The merchant never shipped the item after repeated calls and after 90 days I went ahead and opened a dispute with my Barclays Premium Credit Card. They issued me a refund in Jan 2016, but in May 2016 they took away the credit and said that I need to send them a proof of my case. I sent them invoice copy of the purchase. But they were reluctant to follow up the case and closed the case 4 times with different reason every time and every time I request them to reopen the case. This credit card company has no interest in resolving the issue and instead of investigating on their end, they said the Merchant shipped me the items. But the Merchant himself agreed that he didnt ship me the items. Now the Merchant says his Credit card services/Merchant bank took the disputed amount from his account. But no one knows where the money is struck now. Its for 2600$ USD. I dont have a way to reach to Merchant Bank or Square Credit Card Service that he used. My credit card company Barclays just posted the amount on my account and expect me to pay that amount after 6 months of dispute complaint. They are not helping me inspite of multiple requests and complaints. I need help.

Desired Settlement: I need the Barclays Credit company to fix the issue asap and apologize for their reckless and irresponsible behaviour. I want a full refund of the amount. They made me go thru turmoil for last few months with their threatening behaviour. I want them to pay for it.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 8, 2016

 

 

******* ******** **** ***** **** ***** ******** **  *****

 

 

RE:          Barclaycard Arrival MasterCard account ending 8483

 

**** *** *********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office a* ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ***** ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 8, 2016

 

 

******* ******** **** ***** **** ***** ******** **  *****

 

 

RE:          Barclaycard Arrival MasterCard account ending 8483

 

**** *** *********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office a* ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ***** ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

7/19/2016 Billing/Collection Issues
7/19/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have signed up for a Frontier mileage credit card serviced by Barclay. The advertisement stated that I get 40,000 miles as soon as I make my first purchase with the card and pay a $69 annual fee. I made my first purchase 5/21/2016 and paid the $69 annual fee 6/1/2016. I have not received the miles on my Frontier page. When I called Frontier to inquire about the issue, they directed me to Barclay, stating that Barclay needs to open a case, review it for 10-12 business days and then they will process my miles in the next one to two billing cycles. That means that the fastest I get my miles would be 45 days from the time I call them! Considering that 30 days have already passed since I satisfied both requirement (made a purchase and paid the annual fee). This is a total of 2.5 months to get the point! Which is contrary to what was advertised. When I called Barclay to before filing a complaint, the automated message told me that Barclay is updating their systems and do not have any information available about my card. Then it hung up.

Desired Settlement: I require that Barclay delivers all the miles on my statement to my Frontier account immediately. In addition, I require that the advertisement message is changed to reflect the actual timelines or to not state that "as soon as" the requirements of making a purchase and making an annual fee payment are made the miles will be issued.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 8, 2016

 

 

 

****** *** *** ******** *** *** ********** ** *****    

 

 

RE:     Frontier MasterCard ending in 2570

          

**** *** ****  *

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/18/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Barclay has offered credit card with promotions of 0% for 18 months for an amount of $2500. I have made the payments in regular installments in the past 18 months and also used the card for other purchases where interest has been charged. Till date i made a payment of $4921 + interest and other charges. I was surprised to see an interest charge of more than $500 in my a/c the last week. I called the customer service who was not able to defend the charges and has bluntly said that the promotion period has ended and they have charged interests and other accrued fees from the beginning. I have requested for an itemized summary but the bank personnel has no logic or any info on how the charges are made. I request the bank to refund the charges posted in my account and settle the issue.

Desired Settlement: Refund the charges.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 5, 2016

 

 

 

**** *********** **** ***** ***** **** ******** ** *****

 

 

RE:          Barclaycard Visa with Apple Rewards account ending 8692

 

**** *** *********** *****

 

 Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure

the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************, or call me

directly at ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

***** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/18/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received an offer for a balance transfer at 0% that expired 4/1/16. I took advantage of that offer. I received another offer for a balance transfer that expired 10/1/16. I paid the balance of the transfer that was due to expire 4/1/16 and expected that the offer expiring 10/1/16 would then be in effect. After several emails and phone calls I was informed that Barclaycard has no way of segregating payments to whichever balance transfer is on my account. I am now being charged interest on the balance transfer that expired on 4/1/16 as they applied my payoff payment partially to the original transfer and the balance to the new transfer. I received a courtesy credit for the first month this happened but just received my bill and there is another charge for the next month. I am being told by Barclaycard that it is at there discretion where the payments are applied, but this was never revealed to me. I have another offer to receive a balance transfer that will expire 9/1/17. How can they offer a transfer with an expiration date when they don't honor it?

Desired Settlement: I would like to have them credit the latest interest charge and stop charging interest each month. When the balance transfer that is due to expire on 10/1/16 is paid in full they will not charge interest on the remaining balance from another balance transfer that is not due to expire until 1/1/17.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 7, 2016

 

 

 

****** ******* **** ****** ****** **** ************* ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending 9892

 

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was

forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are

Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

***** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am an independent woman who has spent her entire life working hard to obtain her credit and establish herself in her own right. As an educator; I uphold to the highest standards of ethics and principles with excellent credit and credentials. I feel that Barclays Bank did not protect my personal information and is using faulty and proven ineffective identity theft security procedures that allowed me to pay for debt of $3,571.15 on my own account #6047 that I did not indeed authorize or know about. Furthermore, I am also very concerned with the treatment I received from Barclays as they were continuously shown refusing to help me with all the unauthorized charges that they failed to protect me with. My ex-husband took over my identity with many companies such as Mercedes Benz, Discover and Barclays Bank in 2013 and proceeded to charge on my account without my authorization or knowledge as means of a financial attack during my filing for divorce from him. I was unfortunately left with many charges on my credit card ending in 6047 totaling up to $3,571.15 made by my ex-husband by means of fraud and identity theft. However, unlike Barclay's security; Mercedes Benz and Discover's effective and ethical fraud investigation team found that my identity was indeed compromised and removed the charges accordingly. Barclays Bank on the other hand, took the position that since I was married and my ex-husband's name was on the card the day it was opened in 4/2008; then I am responsible for all the disputed charges. I knew I never authorized my ex- husband on any of my accounts and since we were married does not mean that my husband can do as he pleases as it pertains to my personal credit card that I had an agreement with only Barclays. Thus, a marriage license does not give the spouse a license to authorize himself on my personal credit card account. I felt that Barclay's position was very discriminatory and disrespectful. I asked for them to produce the original mail in authorization and \or other supporting official documentation which shows my signature or voice documentation and or any supporting documentation that gave my ex-husband authorization to use my card. Barclays could not produce any documentation but rather, informed me that their system does not hold information back to 2008. I find this not acceptable and concerning since what this means is that they do not have adequate identity theft security in place that protects its consumers. Therefore, given that spouses are known to be the highest target with identity theft; I am not comfortable with knowing now that my identity was compromised to a spouse who only had malicious intent and Barclays does not have adequate recourse to help its customers. At least Discover gave me a courtesy call when they saw an unusual spike in spending and that courtesy was how I learned my name was compromised by my ex-spouse. Hence, my ex-spouse easily succeed with manipulating Barclay Bank and now I have to pay for it. This is concerning as a consumer who put her faith in a company who really believed their security policy and ethical policies would protect me and I would not have to worry about charges that I did not authorize. I am therefore, requesting that Barclays Bank produce documentation that shows my signature and or voice authorization on their recorded lines that shows I gave my ex-husband permission to charge on account #6047 or refund me all of the unauthorized charges of $3,571.15. This is not an unreasonable request given that this is what all consumers would expect from a credit card company who failed to protect their identify.

Desired Settlement: I am therefore, requesting that Barclays Bank produce documentation that shows my signature and or voice authorization on their recorded lines that shows I gave my ex-husband permission to charge on account #6047 or refund me all of the unauthorized charges of $ 3,571.15. This is not an unreasonable request given that this is what all consumers would expect from a credit card company who failed to protect their identity.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 5, 2016

 

 

 

***** ***** **** ********* ****** ******* ** *****

 

 

RE:          Upromise MasterCard account ending 4745

               

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/14/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I had account with Barclaycard. Due to hardship I set up a payment plan. I was advise by one CSR that the fees would stop and/or be credited that never happened. Ok so I started making the payments they refuse to sent a statement or updated the online statement with the correct Balance or that there is payment plan and reporting it incorrect to the Credit Bureau. When you call customer service all they keep saying we apologize. Our system this and that until you hang up. that is their goal. This is one of the worst companies next to Comcast. I am going to email everyone that can, new board of directors, until this is fixed.

Desired Settlement: I want the fees they promised reversed and I want the billing information to be reversed. They can stop the finance charges they just refuse to do it.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 6, 2016

 

 

 

****** ******** **** ****** **** ***** *********** ** *****

    

 

RE:     Barclaycard Rewards MasterCard account ending in 8508

          

**** *** ********* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Barclays erroneously changed the address/contact info on my credit card account without my knowledge which caused me to not receive my paperless bill since March 2016 and changed the address on my credit report. The address was changed to my ex-husband's lawyer's address and this address is currently showing as my address on my credit card profile. I would like 1) to know how this happened 2) to know how is it going to be prevented in the future 3) to know why I was not notified of the change 4) free credit monitoring for 1 year and 5) my fee waived for the duration that I own the card.

Desired Settlement: I would like 1) to know how this happened 2) to know how is it going to be prevented in the future 3) to know why I was not notified of the change 4) free credit monitoring for 1 year and 5) my fee waived for the duration that I own the card.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 1, 2016

 

 

 

**** ****** **** ****** **** ***** ***** ******** ** *****

 

 

RE:          AAdvantage Aviator Red MasterCard account ending 5275

          

**** *** ******** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

***** ** *********

Office of the President

 

 

CC:         Better Business Bureau of Delaware

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have not yet received a letter from Barclays and the phone call I received from the Office of the President does not fully resolve my issues. The response to me was that the policy of Barclays allows them to change a customer's address with the submission of a subpoena requesting statement copies with no mention of an address change.  Also, there is no notification to that customer that the address was changed due to the subpoena. This will continue to be an issue until Barclay's changes their procedures which according to the rep, will happen eventually.  I also requested my card be closed since my statement from March - May 2016 was being sent to my ex-husband's lawyer's office without my knowledge. My card as of July 10th has not yet been closed/reissued. I also received a credit of 1 year's fee for the card which is not what I requested nor have I received credit monitoring.  This is unacceptable and is it even legal?

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 14, 2016

 

 

 

**** ****** **** ****** **** ***** ***** ******** ** *****

    

 

RE:     AAdvantage Aviator Red MasterCard account ending 5275

          

**** *** ******* 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.

 

Sincerely,

 

**** ** ********* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/11/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Terrible experience with Barclaycard services, I purchased Apple product on Feb 2016, I was offered in Apple store for special financing 18 months with no interest if I open Barclaycard Visa with apple Rewards. Unfortunately I trusted and open the Barclaycard Visa. -I sent my third payment, with a $100 amount of check, authorize day on debit, was May 16,2016. -On May 6 Barclaycard services debited $1100 from my checking account instead of $100. -I wasn’t expecting $1100 debited form my account!, my account went negative and I received email from my bank I had to leave my work run to my bank! -So from that moment I went through difficult situation, to reach representative from either Barclaycard, Apple store or my bank to figure out and solve the problem. For couple’s of days, I had to leave my work early “UNPAID” to go to bank or Apple store or be on the phone hours to able to speak to Barclaycard supervisor. It was nightmare! During that time I used all my eligible minutes, reached the limit. Now I have to pay extra for my phone bills. -Respond from Barclaycard: When I called the number in the back of Barclaycard, 1- I have been waiting about 45 minutes to reach customer service 2- I asked to speak with a manager; I was told supervisor is not available! 3- Barclaycard representative kept asking me that I am sure that I didn’t sent a check for $1100. It was so frustrating that I had this discussion with your representative .He made me so upset to argue with me instead of calm me down and at least say sorry to what Happened. Finally I had no choice to hang up and called back again hoping to find someone else efficient and responsible to care for the situation. -It has been more than two weeks, few days ago when I checked my online banking , finally I noticed Barclay credit $1100 to my account on May 19 , also noticed on My 19 debited same check for $100 , then I realized on May 20 another debit with the same check for $100 . My check was debited twice!! Unbelievable!! Within two weeks two mistake or purposely , I do not know! Never had such a experience with any banking! These are my concerns, 1- Why my account was debited for $1100 different than $100 that I authorized! 2- Why my account was debited on May 6, 2016 before the date I authorized which was May 16, 2016. 3- Why Barclaycard supervisor not available in the case of emergency situation like I had. 4- How they debit $100 check in two days twice 5- Who are these Barclaycard service! I believe they are fraud. 5- Am I supposed to sit by my computer monitor my account 24 hours and be worried all the time that Barclaycard debit money from my account without my authorization! What is next they do to me! By the way , I called my bank and opened claims for fraud Nobody contact me from Barclaycard and they just sending me statement . Nobody cares what happened! it is so frustrating. I don't know who are these people. I do not trust Barclaycard banking service! I do have great credit history and I pay home loan, I do not want anything happen to my credit! I inform you that I am dissatisfied with Barclaycard Credit card purchase. I am dissatisfied with the service, goods they provided. I need your help please. Thank you

Desired Settlement: For all the damaged I got financially (refer to above note, my unpaid hours, minutes I used) and stress during this time, I am dissatisfied with Barclaycard Credit card purchase. I am dissatisfied with the service, goods they provided. I do not want to deal with them anymore. It is my right not to pay the remaining amount due on the purchase. Attention - Refer to back of the Barclaycards statement, your right if you dissatisfied with your credit card purchase……to not to pay the remaining amount due on the purchase” Finally At this point, I want to close this account with Barclaycard .I need them destroy all my personal information and account number immediately. I do not want to deal with them anymore. I do not want to getting the stress again and be worry all the time.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 1, 2016

 

 

 

****** ***** ***** ****** *** *** **** ** ****** ******* ** *****    

 

 

RE:    Barclaycard Visa with Apple Rewards account ending in 8904

          

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

Consumer Response:

Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
First of all,
1-I have not recieved any letter regarding fixing the issue.
2-Per phone conversation with David, I was declined to compensate me for the damage they had done to me!
3-Also I had no choice to close my account, I had points on card as I wasnt informed that All got lost, typical terrible customer service I experiensed in this couple of past weeks.
4- Basicly I am not happy for all the truoble i want through with the business and I am more frustrated with their respond.
I will move forward and report the issue to a legal expert to handel the case.



Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 11, 2016

 

 

 

****** ***** ***** ****** *** *** **** ** ****** ******* ** *****    

 

 

RE:    Barclaycard Visa with Apple Rewards account ending in 8904

          

**** *** ****** 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call me directly at ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/8/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had a refund by Wyndam for the amount of $10, 379.60. They credited by credit card, because that is how I paid for part of it. I called on April 30th, 2016 to have a check issued to me for the refund. I told them at the time it needed to be sent to our P.O. Box. They said a check will be issued and that it would take 7-10 days. On May 14th when I did not get a check, I called again. Barclay cards said that they sent check to our physical address, which the post office sent back to them because of wrong address. I was told by Barclay that they would change the address, stop check and send to the P.O. box, it would take 7-10 days. On May 26, I still had not received the check. I was told the check was sent to, our physical address again. This time I talked to a manager, she said she changed the address and they would send a check, which would take 7-10 days. Nothing came again. I called on June 8th, and again talked to a manager and he said a check was never reissued. He also said the notes in my file said they could not reissue check. Now they have set up an investigation and again I was told it would be another 7-10 days. It has been 6 WEEKS.

Desired Settlement: I want my refund check express delivered to our P.O. Box.

Business Response:

P.O. Box 8885

Wilmington, DE  19899-8885

 

 

 

July 1, 2016

 

 

 

****** ****** *** *** *** ****** ***** **

 

 

RE:          MasterCard Black Card account ending in 2007

               

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was

forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* or call me directly at ************* **** *****. My office hours are

Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

***** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

7/7/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: good people contacting me on a card that I did not Open nor oh the alleged amount of money as stated by Barclaycard's. ***** ******* overcharge my cards I am now suing him in court for this matter. I want to contact to stop and I went anything dropped since this was done fraudulently and not by name

Desired Settlement: I want all open matters directed to **** and not me since I am not the one who did this in the front first place

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 29, 2016

 

 

 

***** **** **** ********* ***** ******* ** *****

 

 

RE:          Barnes Noble MasterCard Ending in 8003

* **** *** *****

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/7/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My name is ****** ********* ** *** *** **** *** **** *** ***** *** ***** *****. My contact number is ************. You may reach me by this address or phone number regarding any business matters with you. Under the Fair Debt Collection Practices Act, I will consider any further contact at my place of employment or by others means inconvenient and harassment.

Desired Settlement: Under the Fair Debt Collection Practices Act, I will consider any further contact at my place of employment or by others means inconvenient and harassment.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 29, 2016

 

 

 

****** ********* *** *** ******* *** *** *** ***** ** *****

 

 

Re:   Barclaycard Rewards MasterCard account ending in 0380

 

**** *** **********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** ** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/7/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I contacted this creditor before my account became past due. I was trying to tell them the i had extra expenses and wan't not going to be able to make payments as normal for a while. I was told that there was nothing that could be done to help. I stated again the issue that i had, hoping that the agent didn't understand. She told me again that there was nothing she could do to help. With that being said i went on about my business. When the next month came with a new bill and a late fee, and it has ever since. I have been harassed multiple times every day since even though i tried to get help before this happened. Now they call me all day while i am at work when they made it obvious to me that they didn't want me to pay. Now they continue to put negative remarks on my credit report when i tried to stop this. The last agent i spoke with talked down to me after telling him that my reason was medical. He tells me that i just overextended myself and continued to call me at all times.

Desired Settlement: Late payment erased from my account, and my debt whipped out for having to deal with the lack of support and harassing and embarrassing phone calls and being talked down to by your agent.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 29, 2016

 

 

 

******* ******* **** ********* **** ******* ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending 3073

 

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** ** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/7/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I feel that I a victim of age discrimination against seniors with my account ending in 23187512. For background a hold was originally placed on my account when I was nearing my 83rd birthday. When I tried to call in to remove it I answered a long list of questions about myself and my history accurately; after the questions I was told that they would need a copy of my driver’s license, my social security card and my utility bill. It took a lot of attempts to get a copy that they would find acceptable, originally I was faxing the documents as they asked and then I mailed them in. After the numerous attempts they said that they had finally received the information and it was acceptable on May 11. I called in and spoke to a customer service agent who asked a few security questions and removed the hold from my account. Everything was fine with my account at that point. I then received a letter dated May 17, 2016 asking me to call in again. The agent I spoke to didn’t know what was going on, he kept placing me on hold then he said that he needed to ask new security questions which the only one he asked is what state my social security number was issued in. Then he placed me on hold again and after that I was told that my account was fraudulent and that there wasn’t anything I could do through documentation or otherwise to get the hold removed from my account. The only thing that makes sense for this is that I’m aging and they no longer want the account. I feel that they’re discriminating against senior citizens and this is the reason I’ve been treated like this. Nothing has changed other than my age, the account has been open for a long time and they have all of my identifying information.

Desired Settlement: I would like to be treated like a human being and not to be told that my account is fraudulent.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 10, 2016

 

 

 

***** * ****** **** ******** **** ********** ** *****    

 

 

RE:     AAdvantage Aviator MasterCard account ending in 7512

          

**** *** ******* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

The response isn’t factually correct I called in as instructed today and spoke to ******* in the fraud department whom told me that there isn’t anything that I can do to get the hold removed from my account (I also called and left a message for *******).  I’ve provided my driver’s license, utility bill and social security card; after that the hold was removed for about a week and then placed back on the account.  I’ve had this account for years and have never had a problem, the only thing that has changed is I’m getting older in age.

 

I have a long time car that’s financed with TD Ameritrade and it’s registered to me at this address.  There isn’t any reason that a security hold wouldn’t be able to be removed from my account.  It’s a not a new account, I’ve always made the payments from my checking account and I’ve provided all of my identifying documents.

Regards,

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 7, 2016

 

 

 

***** * ****** **** ******** **** ********** ** *****    

 

 

RE:     AAdvantage Aviator MasterCard account ending in 7512

           **** *** ******* 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/5/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I noticed every month on my credit report I'm strongly hit with multiple hard inquiries that are bringing my score down really fast & the only thing that I know I have with them is the free Wyndham rewards card i have not given them permission to ever run my credit

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 27, 2016

 

 

 

***** ***** ** ** *** ****** ********** ** ***** *

 

RE:          Barclays Bank Delaware Inquires

               

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

7/5/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Hello there, I have been requesting assistance from Barclaycard for months now. I have a Fraud charge on my account, which I have numerous times ask for help with and have many of times over mailed in to them all proof and documentation of this charge not being valid. I need this charge removed off my account. This has gone on for way to many months and yet has not been remedied.

Desired Settlement: My account ends in 1710 The fraudulent charge is from Office Depot August 17, 2015 $ 1,098.73 Please refund/remove this charge from my credit card Thank you

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

April 22, 2016

 

 

 

******* ******* **** ************ ***** **** ****** ** *****    

 

 

RE:     Barclaycard Rewards account ending in 1710

           **** *** ******* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************ **** *****. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

 

Sincerely,

******* ****** ****** ** *** *********

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Complaint Type:
Billing or Collection Issues
Problem:
The fraudulent charge of $ 1098.73 posted to my credit card account on 8/17/15 by officedepot I received nothing from this company and no services of any kind I'm seeking resolution with Barclaycard for this matter Thank you

 

Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
Desired Outcome:
Please remove the charge of $ 1098.73 from my credit card statement

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

July 5, 2016

 

 

 

******* ******* **** ************ ***** **** ****** ** *****    

 

 

RE:     Barclaycard Rewards account ending in 1710

          

Dear Ms. Falcon: 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

7/3/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have ordered a bulldozer starter from and ebay online seller. This seller has also his own web site I have communicated with the seller before the order on the part number, and I was advised by them that it would fit my bulldozer. However the item did not fit. I wanted to return the item to the seller however the shipping has prohibited me to do so. I asked my credit card company issuer from the credit card that I used for purchase to help me with the issue or cover the shipping fee however they are unwilling to do so. They claim that the item is a auto item. However my dispute is with the shipping cost not the item directly. Seller did agree to issue the credit for the item but he doesn't want to pay for the shipping. I don't want to pay for the shipping either, since it's not my fault. They claimed that the item would fit my bulldozer.

Desired Settlement: I would like my credit card to cover the shipping back to the seller as they are required by the contract and then communicate with the seller to issue a credit for the item back to my account.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 23, 2016

 

 

 

******** * ******** ******** ****** ** *****

    

 

RE:     AAdvantage Aviator Red MasterCard account ending in 1449

          

**** *** ********* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

7/3/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I need to pay off this credit card in order for my mortgage application to be completed. The lender has requested that the payoff amount be faxed directly to them. Since Wednesday, I have spoken to customer service reps 8 times but the lender has still not received a fax. I also had to pay off a Chase credit card and that company faxed the paperwork to the lender within 10 minutes of our conversation. I have never dealt with such an inept company in my entire business career. They claim the fax will be sent within 24 to 48 business hours and that their business hours are 24 hours a day but that is obviously not true. This company is delaying my mortgage and I am to say the least very unhappy. On their web site they offer the ability to lodge a complaint by email and that the email will be answered with 6 hours. I sent a complaint on Thursday and have not received any reply. This is a terrible way to run a business. I will never do business with Barclay again but the public should know about their terrible customer service. They are a big company that can afford to offend and not be held accountable because they have so many customers and satisfying a few unhappy ones means nothing to them.

Desired Settlement: The company needs to be responsive to their customers. Improved efficiency in providing requested information would be a good start. They should contact other credit card companies who have managed to satisfy simple requests from their customers and embrace their philosophies on keeping customers happy. I'm sure nothing will change but at least I filed this complaint which makes me feel better.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 23, 2016

 

 

 

********* *** ********* **** **** ****** **** ********** ** *****
    

 

RE:    AAdvantage Aviator Red MasterCard account ending in 1696

          

**** *** ********** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

6/30/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Barclays Bank Delaware is reporting my account inaccurately to Experian and Equifax. They are reporting that my account became 60 days late in April 2009, then brought current, then went 150 days late in September 2009, then brought current in February 2010 and then charged off in March 2010. I allowed my account to become delinquent in April 2009 and the account was never brought current again. Also, the account could not have been charged off in March 2010 if it had been brought current in February 2010. My original delinquency date is April 2009. This account should have been removed from my credit reports in April 2016 per the FCRA. It is now 2 months past the legal reporting time limit.

Desired Settlement: I want this account deleted from Experian and Equifax immediately.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 22, 2016

 

 

 

**** **** **** **** ********* ***** **** *** ******* ** *****

 

 

RE:          Juniper MasterCard account ending 0114

               

**** *** *****

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

6/30/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: After receiving nothing but problems with this credit card, I needed to reset my password to login. I called, was transferred twice, and then was told to go on the website to do this transaction. So a complete waste of time. After that I figured that I would request a credit increase being that they only gave me $500 and that my other cards are roughly $6000 and up. I went to the website to do this and afterwards was informed by credit karma that there was a hard inquiry made on my credit report. I called them to inform them that not only did they not have permission to do a hard inquiry (all my other cards have done soft inquires for this kind of transaction) but that I have been having issues all along. Called an agent to said to write to the credit bureaus, talked to a manager who advised the same. When I asked a specific question if they would tell the investigating agency that this was a mistake on their part was given the run around. Then I informed the manager that I wanted to cancel the card. She would not let me pay the balance and was rude. I informed her that I would make a report to the BBB and she did not care. I hope someone considering getting a credit card from them will read this and get a clear picture on how they do business over there.

Desired Settlement: I would like the hard inquiry to be removed from my credit report and to cancel out my account (I am happy to pay off the balance). I have no desire to do any future business with Barclay card

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 23, 2016

 

 

 

***** **** *** ***** ******* ******* ***** *** ** ***** ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending in 9651

               

**** *** *****

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

6/30/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received email recently stating I have a balance to pay on a credit card from Barclay that I NEVER even activated!! I did not activate this account due to fraudulent charges on a previous account with them. On the account, that I never activated I also had transactions that I never made or authorized. I talked to someone about this in November 2015 I did receive a check from them to cover those fraudulent transactions. I have a letter supporting this. A letter was sent to me from them closing this account, dated November 16, 2015. Now I have charges again on this same account. I will not sign in for an account online that I never activated and is now closed as their email requested. I did receive voice messages from Barclay, a few months ago. In order to access their office via phone, I was instructed to put in my account number (which I no longer have) or my social security number (which I would never ever give to an automated machine or even a real person). I do not owe them money, and want this account cleared and really closed.

Desired Settlement: I want this account in my name cleared of any need for payment from me and permanently closed. I sent a certified letter to them also and requested I receive no more email from them, and if they need to contact me they need to do it through the postal service. In this letter I sent copies of the above letters cited and requested they clear this account.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 22, 2016

 

 

 

****** ***** **** ******** ****** ********* ** *****

 

 

RE:          Barclaycard Arrival MasterCard account ending 9802

               

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I CONTACTED BARCLAYS BANK EARLIER THIS MONTH TO NOTIFY THEM THAT I RECEIVED MY CREDIT REPORT AND REVIEWED IT AND THERE WAS A BARCLAYS CREDIT CARD REPORTING ON MY CREDIT HISTORY THAT I DID NOT APPLY FOR. I REQUESTED THAT THEY CONTACT ME IN WRITING TO CONFIRM THAT THEY DELETED THIS FRAUDULENT ACCOUNT AND THEY NEVER CONTACTED ME IN WRITING. I HAVE NOTIFIED THE FEDERAL TRADE COMMISSION, I HAVE FILED A POLICE REPORT AND I HAVE NOTIFIED ALL MAJOR CREDIT REPORTING AGENCIES REGARDING MY COMPLAINT. TO DATE, BARCLAYS BANK HAS NOT DELETED THE FRAUDLENT ACCOUNT AND I WILL NOW CONTINUE TO MAKE COMPLAINTS AGAINST THEM UNTIL THIS ACCOUNT HAS BEEN DELETED.

Desired Settlement: I WANT BARCLAYS BANK OF DELAWARE TO IMMEDIATELY DELETE THEIR CREDIT CARD FROM ALL MAJOR CREDIT REPORTING AGENCIES AND FOR BARCLAYS BANK TO DELETE THIS CREDIT CARD FROM THEIR SYSTEM AND DEATTACH THE ACCOUNT FROM MY SOCIAL SECURITY NUMBER SO THAT IF I EVER DID DECIDE TO APPLY FOR A CREDIT CARD WITH BARCLAYS BANK I WOULD NOT BE PENALIZED DUE TO THIS FRAUDULENT ACCOUNT. I WANT A WRITTEN LETTER FROM BARCLAYS BANK MAILED TO MY RESIDENTIAL ADDRESS IMMEDIATELY CONFIRMING THAT THEY HAVE NOTIFIED ALL CREDIT REPORTING AGENCIES TO DELETE THE FRAUDULENT ACCOUNT. IF IGNORED ANY LONGER BY BARCLAYS BANK I WILL CONTACT THE ATTORNEY GENERAL IN THE STATE OF DELAWARE AND TAKE MATTERS TO A CIVIL ATTORNEY UNTIL BARCLAYS BANK DELETES THE FRAUDULENT ACCOUNT AS REQUESTED.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 2, 2016

 

 

 

******* *********** *** **** ******* ****** ******* ****** ** *****

 

 

RE:          Visa Black Card account ending 8392

 

**** *** ************

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Dear Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My address is not *** ** ******* ****** (spelled and implied this way by ****** ** ********).  My correct address, as provided to the BBB is *** ** ******* **** **** * **** ******* ****** ** ********** and in no other format.

 

Secondly, you have completely overlooked my concerns.  I have received your letter by mail YES, but you did not say anything in it other than there was no account in my name; but yet you come here to the BBB with a reply indicating an account # ending 8362 or something.

I want my name, social security number, date of birth immediately removed and deleted from any account associated with your bank that I did not open. This is the reason why I made this complaint against you to ensure that I would not be affected in any way in the future should I decide to ever apply with your bank. This is the reason why I want my name, social security number, date of birth and whatever else deleted form this account that you have whether reporting or not. I want my social security number cleared from this account so that I will not have issues in the future if I wish to consider an account with your bank.

 

As far as your replies her at the BBB, I would appreciate that you reply in detail. I am authorizing you to say or comment accordingly as directly as possible as to my concerns because your letter that was written was brief and did not cover these concerns as stated in my reply herein. Your prompt attention to my requests would be greatly appreciated.

 

 

Regards,

 

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 17, 2016

 

 

* ******* *********** *** **** ******* ****** ******* ****** ** *****

 

 

RE:          Visa Black Card account ending 8392

 

**** *** ************

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ***** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

6/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This Company makes a Hard Inquiry in my credit. This inquiry is illegal never authorize.

Desired Settlement: Erase Credit Report, TU,Equifax Inquiry.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

March 9, 2016

 

 

 

****** **** ********* *** ****** ***** *** ****** ***** *** ***** ** *****

    

 

RE:     Inquiries from Barclays Bank Delaware

          

Dear Mr. **** **********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

 

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************* **** *****. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.

 

Sincerely,

*** * ******* ****** ** *** *********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Problem:
I have a new inquiry in my Transunion Credit Report from you bank, I never authorize that and I have a Fraud alert in my credit. And I never live into US. Inquiry Date: 06/08/2016 from: BRCLYSBANKDE.

 

Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
Desired Outcome:
I need erase that Inquiry from my credit report as soon if possible.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 29, 2016

 

 

 

****** **** ********* *** ****** ***** *** ****** ***** *** ***** ** *****

    

 

RE:     Inquiries from Barclays Bank Delaware

          

**** *** **** **********

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************, or call me directly at ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*** * ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

6/29/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In a recent review of my credit report I learned about a collection item on my credit history. I did not open this account. someone else opened in 2013 and closed in 2014 by Barclays bank. I spent a whole week getting the run around between Barclays and two credit companies where this might have been sold too. no one would give me a straight answer about the address or expenses incurred. It was extremely stressful and the staff is completely unprofessional. they would put me on hold and someone else would pick up. I spent over 30minutes in each call and everyone would fall short from blaming me for not having information on an account I never OPENED! they all had the odossety of saying that they couldn't pull up an account with information minutes after some other representative gave me different information. I don't know what kind of business Barclays run but they are disrespectful, unprofessional and untrusty. I have never dealt with a bunch of uncooperative bunch.

Desired Settlement: I am in the process of applying for a mortgage with my big happy family of 6. I am unable to receive final notice on the bank loan until this is resolved. I ask that you please help me get to the bottom of this. I can swear on everything that I have that I did not open this account. the mere fact the Bank wont give me any information shows that they allowed someone else to open an account and charge over 2,500 dollars on the account. one representative told me that the account was closed because all mailed to collect the debt was returned back to the agency. someone used my name and social and some address (they wouldn't give me).

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 22, 2016

 

 

 

****** ******* ** ********* ****** *** *** ***** ** *****    

 

 

RE:     Barclaycard Financing Visa account ending in 2767

          

**** *** ******** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

6/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been in contact with BarClays several times regarding my closed credit card account ending in 0003. They are reporting different things to each credit bureau. They are reporting to Experian that this account has "NO STATUS" and that this account is in dispute under the fair credit billing act. They are reporting to Equifax that this account was both "Closed at credit grantor's request" and "Closed at consumer request" along with incorrect historical payment information. They are reporting to TransUnion that this account was "Closed at consumer request" along with incorrect historical payment information. My latest contact on 06/06/2016 @ 20:39 EST ended by me being told to mail a letter to some address that "I could find on their website...". Very very very poor customer service. I also asked them to understand that my late payments were a result of starting my first business and they refused to refund or reverse any of the hundreds of dollars in returned payment and late fees that were assessed. I am very disappointed with Barclays as the only reason I opened a card with you guys was an extremely high recommendation from one of my clients.

Desired Settlement: The removal of this account from my credit reports OR updates made to the credit bureaus to reflect accurate information AND a refund of some of the fees that were assessed against this account between 10/15 and the present.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 21, 2016

 

 

* ****** ****** **** ******* ***** ********** **** ** ******* ****** ** *****

 

 

RE:          Barclaycard Visa account ending 0003

               

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/28/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Barclays has allowed fraudulent charges to be placed upon my account. One charge they have reversed the other fraudulent change they have not. I have made several attempts to resolve with them both through emails and on the phone. Each time I have had to wait on the phone to speak to a third world CSR and then they transfer me to their fraud department again being in a third world. When I ask for a US csr they simply either hang up or keep me on the line holding and holding. Today Barclays again contacted me overseas to give me an extra 1000 points to my credit cared after I told them I would be filing this complaint with your office and other offices. I asked them is this offer to stop me from protecting my rights and he said yes! I have once again asked them NOT to contact me from overseas! Barclays is also in violation of their own terms when it comes to fraudulent purchases / unauthorized on their customers credit cards. It was not until I insisted on a new card that it was issued and this company can no longer place charges upon my account!

Desired Settlement: Barclays is to stop misleading the consumer with their terms and conditions and are to reverse this unauthorized and fraudulent charge to my account!

Business Response:

P.O. Box 8885

Wilmington, DE  19899-8885

 

 

 

June 21, 2016

 

 

 

*********** ****** **** ***** ***** *********** ** *****

 

 

Re:   Barclaycard Rewards MasterCard account ending in 0636

 

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

 

***** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ******** *

 

6/27/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have attempted to contact the customer service department multiple time through the online Secure Message Center and they all have either been ignored or a response has been given that doesn't even address the issue. The answers are simply a copy and paste message that doesn't even say anything about the issue. I have tried many times to get a response and nothing has changed. I want to know why I did not get bonus points for a purchase that I made for NFL tickets when that is what the card is advertised to do. But this company has horrible customer service and it seems that I will have to use the BBB to even get a response this time and all future times from the company.

Desired Settlement: Please actually read my issue(s) in the Secure Message Center and address the questions. Thanks

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 16, 2016

 

 

 

***** ******** **** **** ****** ***** ***** ***** ** *****

 

 

RE:          NFL Extra Points Visa account ending 1888

               

**** *** *********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** ** ******

Office of the President

 

 

CC:         Better Business Bureau of Delaware

6/27/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Barclaycard merged with Amex in March 2016. I purchased items on Amex card then tried to return to stores with receipt a week later and could not due to merge between cards. My Amex card was no longer valid because Barclaycard took over. With that being said the merchant could not refund my items to MC because I just an Amex card. I have been trying to resolve this issue with Barclaycard for months after being told by MC that I would be refunded for the items I cannot return. A Barclaycard manager informed me they were not prepared for this issue at time of merge.

Desired Settlement: I want purchases removed from my card, full refund

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 16, 2016

 

 

 

****** ******* *** **** **** ******* ** *****

    

 

RE:     JetBlue Rewards MasterCard account ending in 1358

          

**** *** ******** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

 

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************* **** ****** My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.

 

Sincerely,

 

*** * ******* ****** ** *** *********

6/27/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Merchan was asked to close the account. But, account was left open and I was charged multiple fees. I never received any communication of this initialky either. My account was reported to credit bureau is how I found out about this issue. I reported this to the merchant. I was told that they would take care of this issue. Its 1 week past the pronosed timeline and no action taken.

Desired Settlement: Billing adjustment in a timely maner Correction to credit report Or thos will end up in litigation!!!

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 16, 2016

 

 

 

**** *********** **** **** ******* ****** **** *** ******* ** *****

 

 

Re: JetBlue Rewards MasterCard account ending 0870

 

**** *** ************

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** ** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

6/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: It’s now been close to three weeks since I've applied for the Choice Hotels credit card with Barclaycard and I have still not received my credit card. Normally this wouldn't be an issue, but the sole reason for applying for this card was because of my business trips out of town to stay at the comfort inn. Upon which using such credit card I would earn 5x the reward points through the course of my 8 week long weekday business stays, I was denied the card at first, but after calling in (866-408-4064, spoke with Kelly) and understanding why I was denied, it was clear that they required more documentation. I sent the required identification documents over night the next business day to Delaware. Before hanging up the phone I inquired the wait time for the rest of this process, she replied no more than 7 days, of which included the express shipping that I additionally paid to expedite the shipment of the credit card. After being notified by tracking that the documents were received I made a follow up call. To my surprise, the customer service representative at 866-408-4064 then told me that the wait time for this card will be 30 days from document receipt. I asked what happened to the 7-day wait and she discredited my source and information. She also contributed a couple “I'm sorrys” and “that’s all we can do at this time.” So, I waited patiently again for another week and called back, same answers. Recently this morning I called back, this time they had several “I'm sorrys” and that I'll have to keep waiting. As I write this email, I'm currently in the hotel room which I planned ahead to use the Choice Privileges Rewards Card at, unfortunately I will not be receiving my 5x reward points due to the uncompassionate and disorganized customer service offered at Barclaycard. I’ve been treated poorly and in this special circumstance where I have done everything and anything required in an expedited manner have been pushed to the back of the line. I’m seeking compensation for the loss of my well planned out gains which have been denied from me due to poor customer service.

Desired Settlement: My desired outcome is compensation for loss of reward points with the use of the Choice Hotels credit card at one of there affiliate hotels. I'd like this to be given in points or free nights. Thank you.

Business Response:

P. O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 14, 2016

 

 

 

***** ****** * ********* ****** ******* ******* ** *****

 

 

RE:          Choice Privileges Visa account ending in 7091

 

**** *** ******* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

****** ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

6/24/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have a closed MasterCard account with Juniper/Barclaycard. I make my payment on time every month. My payment from May, 2016 was a few hours from the East Coast cut off. I was charged a $25.00 late fee. Since my payment was made on the same date due, I called ************** to ask if late charge could be reversed since my account is in good standing. I first called on 06/01/2016 and was put on hold for a total of 38 minutes. I finally disconnected the call. On 06/02/2016, I called again, I was on hold for 13 minutes....a customer service rep answered the call and in the midst of explaining my situation, the call was disconnected. I called back and was on hold for 11 minutes. I asked to have the late fee waived and was flatly told no. I live by Central time not East Coast time, I know it's my responsibility to make payments on time but being a few hours late should entitle me to a courtesy reversal. It is apparent that Barclaycard customer service is below par and their refusal to allow a refund indicates to me that they are a very low end credit card company. Of all the dealings I have had with banks/credit card companies, Barclay is by far the worse.

Desired Settlement: refund of $25.00

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 16, 2016

 

 

 

******** ****** *** *** ********* **** ***** ******* **  *****

 

 

Re:   Juniper MasterCard account ending in 0330

          

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ***** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

6/24/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: 1. Sir/Ma’am, this letter is in regards to a JetBlue Rewards card (account ending in 6425). This account was recently transferred from American Express to Barclays without any action or input on my part. I received what appeared to be spam emails inviting me to "activate" my new JetBlue card. However, as I rarely use this particular account, I did not actively investigate these messages. 2. I had my American Express account set up for automatic online payments so I would never be late on this account. Apparently, this information did not transfer over to Barclays when taking over this account. I was therefore shocked to see an entry in my credit report stating I was past new on this account. I now understand that the auto pay feature did not transfer over and that I would have had to manually pay this new account. I contacted customer service at Barclays and they confirmed they had not transferred the auto-pay information from American Express. They also admitted the address they were sending correspondence to was the wrong address (my previous duty assignment) and therefore I was not receiving messages from Barclays. 3. I attempted to resolve this issue over the phone and through email; unfortunately, the company has not been helpful. Overall, their customer service has been very poor. I have since registered this account and arranged the auto-pay function. I am also now current. I respectfully request that Barclays remove the entry in my credit report (all three reporting companies). Under the circumstances, I believe that is fair as I did not seek to transfer this account and was not aware the payment information failed to transfer. 4. I am active duty military and negative entries in my credit report are something I am very concerned about. I have always been careful with my credit -- I therefore am extremely upset to see this one incident have such a negative effect on my credit report (my score fell significantly from this one incident).

Desired Settlement: I request that Barclays remove the negative reporting from all three major credit reporting agencies. Their mistake in using the wrong address and failing to transfer my payment data has caused me significant harm as a negative report will affect my ability to get a mortgage, car loan, etc. It could even affect my eligibility for security clearance as an active duty member of the armed forces. Barclays: please address this ASAP.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 1, 2016

 

 

 

****** ********** ** **** ****** ********* ***** ** *****

 

 

RE:          JetBlue Rewards Card account ending 6425

               

**** *** ***********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

6/23/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have this account since 2008. A few years ago I noticed i was being charged for a balance transfer .I know i never made any balance transfer and al the checks they mailed to me I still have on hand. I called disputed 10 times opening case after case with no response they closed case and ignored my request to refund my account $3,000 that they been charging me since 2008.i requested all statements from day 1 of Opening account. I checked all statements no trace of balance transfer as I knew. They even say they dont see it on there end. First 8 calls i was lied to and waisted hours on the phone dailey only to deny the Fraudelent charges that they made on my card since monthly 2008. They mailed me bank checks and evem though i never used to transfer theu charged me $25 a month for a transaction that was not made. I asked them to refund me my $3000.00 over and over and its going on 2 years and they still have not refunded me my money and continue to charge me monthly. I have written them certified letters . I made contact over 25 times and they have no answer and keep giving me to other departments. I am so upset and feel like i am strapped because i keep paying my mim payment so my credit is not affected. Please help me resolve this matter. Unbelievable that a bank would try to get over on innocent people.

Desired Settlement: As of today the charge is still on my account totalling $3000.00 and They continue to charge me $25 a month. I asked for a refund of my money so many times and they say we dont know. Every employee that answered lied over and over as they agreed with what i was disputing because they couldnt find a balance transfer on my account either snd agreed that its a mistake but have no idea jow i will get refunded or when.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 15, 2016

 

 

 

********** ******* ** ********* ***** ********* ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending 8499

               

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/23/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In or about 2013, I had two Juniper credit cards with Barclay Bank. As i recall, the interest rate on these two cards was 10.7% or thereabouts. I always paid both card's payment on tme. never missing even one payment. In or about 2014, I received a mailing informeing me that Barclay was raising my intesest rate to more than 26%. I telephoned Barcaly ans spoke to some foreign individual who spioke in completely unintelligable language to me. This person could not tell me why Barclay was raising my interest rate to more than 26% or why it was being raised at all. At that time, I told thsi person to simply cancel both cards and that I was not going to pay any further payments with the exhoribant interest rate arbitrarily being imposed. Both cards were cancelled and I made no further payments. At some point, a collection company named Midland Credit Management, Inc., telephone ************ in San Diego, Cailfornia apparently bought my accounts from Barclay. Midland has been bothering me ever since, and is repeatedly reporting my accounts to the various credit bureaus in an obvious and unethical attempt to hinder my financial affairs. If these accounts are not removed from my records in the various credit bureaus, I intend to contact the Office of the Attorney General of Pennsylvania and seek thier assistance agaisnt Barclay Bank and Midland Credit Management.

Desired Settlement: My desire is that Barclay Bank contact Midland Credit Management immediately and direct Midland Credit management to contact the various credit bureaus and have both of the subject accounts marked paid in full and immediatley removed and deleted from my records in all credit bureaus. It is my desire that both Barclay Bank and Midland Credit Management will see the wisdom in having these disputed credit card accounts immediately removed from my credit bureau files, thus precluding intervention by the Office of the Attorney General of Pennsylvania and a potential costly civil lawsuit being filed against both Braclay Bank and Midland Credit. Managewent. Respectfully submitted* ** ** ******

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 15, 2016

 

 

 

******* ****** *** **** ****** ***** ******* ** *****

 

 

RE:          Juniper MasterCard account ending in 8402

Juniper Visa account ending in 5505

               

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

******** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

6/23/2016 Billing/Collection Issues
6/21/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In fourth quarter of 2014 I opened a Priceline offered credit card. I used it to pay for a hotel stay in Toronto, Canada. I ended up leaving United States for a trip abroad, but returned in January to find an outstanding bill with Priceline. It was still within the time period and not reported late. On Jan 5th 2015, I called the customer service to pay the outstanding bill. I gave my bank information so the payment would be proceed. After conclusion of the conversation, I was under the impression the payment was successfully made. However, I learned around April, 2015 that I was delinquent and account was closed due to a payment owed. I immediately called and learned that Barclays, who was handling the credit card for Priceline had reported me delinquent. I first took care of the payment, then asked why my payment was not proceed. I learned that it was returned due to inaccurate account info. My Chase bank had money to cover $83.05 payment. It was a mistake on customer services' end for not inputing the accurate information in their system. I requested that Barclays should correct the credit reporting. But I was asked to write to their Credit Bureau Dispute. I wrote to them explaining the situation. I encourage that they look at call records from Jan 5th, 2015. But I received a letter stating that my request was rejected. I once again called 5/24/16, and once again couldn't speak to human being who supports credit error issues. I was asked to write to their Credit Bureau Dispute again. I have a very good credit, but it has delinquency reported by Barclay's. I would like to purchase a home very soon and this will be a negative in my attempt to get a mortgage. I would not be late for a $83.05 payment. Especially, Barclay's acknowledged that on Jan 5th, 2015 my call was to make the payment. The right thing to do is to remove this negative reporting from my credit report. Thank you and please help! regards, ******* ********

Desired Settlement: Barclay's should remove the negative credit reporting with the Bureaus. It is the right thing to do, as a consumer I rely on acquiring credit based on my payment history. I would really appreciate the help and resolve this matter as quickly as possible. Thank you!

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 14, 2016

 

 

 

******* ******** ** **** **** **** **** **** ***** ** *****

 

RE:          Priceline Visa account ending in 0458

 

**** *** *********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at******************************************* ** **** ** ******** ** ***-********* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* ** ** *** ****** ******** ****** ** ********

6/21/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Due to errors on the october and november statement, Barclays allegedly sent a $3,130.81 payment to the Fidelity account on file in December. That payment was never received but our statement balance was increased to the amount that they said they paid us in December. Over the next 6 months, we called barclaycard ~2-3 times per month to fix the issue, which was to either resend the payment to Fidelity or mail us a check for the outstanding amount that they owed us. Each time a relationship manager would assign us a case number and promise that the issue would be resolved in 1-2 weeks at which point we would receive a call. Each time the case would be closed without resolution and we would not hear back from the relationship manager. On April 18th, a relationship manager named **** assigned us case number 286-1237 and promised to work with her facilitator, *****, to either 1) identify proof of payment that could be sent to fidelity or 2) resend the outstanding $3,130.81 via check. We set up a meeting time at which point she would call me with an update. She never called. On May 17th, having received neither a check in the mail or a call, I spoke with a relationship manager named ********. She noted that once again the case had been closed. She set up an "escalated" case number: PYT 0254611 and promised that it would be a priority for the back office team and resolved within 3-5 business days. She promised to follow up on May 24th. She left a message saying that she did not have an update from the back office team. On June 6th, I called again and spoke with a relationship partner who would not transfer me to ********. She said there were case notes that the payment had been sent on May 19th to Fidelity. (This payment was also never received). We were disconnected. When I called in again I spoke to another relationship partner who said that there was nothing more that he could do. He referred me to the Barclay's Office of the President, but would not provide me with a phone number and would not fax in my case details on my behalf.

Desired Settlement: At this point barclay owes us $3,130.81 from the original statement error in December. They also owe us $234.65 in interest, which represents the 6 months they have withheld our money at the 14.99% interest rate that appears on our account.

Business Response:

P.O. Box 8885

Wilmington, DE  19899-8885

 

 

 

June 14, 2016

 

 

 

**** ***** **** **** ****** *** ********** ** *****

 

 

Re:   Barclaycard Arrival Plus MasterCard account ending in 8087

 

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

 

***** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/21/2016 Problems with Product/Service
6/21/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase from an airport kiosk, the product turned out not to be what the salesman had sold it as (didn't work and wasn't nearly as much product in the bottle as he said there would be), I filed a complaint, it worked its way through the bank's process, and their final word was that, even though I had sent them information which proved that that the organization (Oceane) was fraudulent in its sales practices and that there had been many complaints about them, the bank said they would not go against Oceane's policy on refunds. In other words, despite proof of my allegation, they prefer to take the side of a fraudulent organization, rather than their customer. Other credit companies I have worked with for similar issues take my side and refund the money (which is always made on a credit card). Barclay Bank for some reason chooses to do the opposite. I strenuously objected, canceled my cards with them, and told them that I would be lodging a formal complaint with the BBB.

Desired Settlement: A full refund.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 19, 2016

 

 

 

****** ****** ** ******** ****** ******** ** *****    

 

 

RE:     Miles and More MasterCard account ending in 2116

          

**** *** ******* 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************ **** ****** Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I never received a written response in the mail from BarclayCard.

Regards,

 

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 21, 2016

 

 

 

****** ****** ** ******** ****** ******** ** *****    

 

 

RE:     Miles and More MasterCard account ending in 2116

          

**** *** ******* 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* *********. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

6/16/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was charged a late fee. I have tried logging in my account many times to make payment, and their website will not let me log in. They claim I can call but that will not let me see my statement. I should not be charged a late fee if Barclay is having website issues!!!!! My card was lost and I have put a hold on the card at the moment.

Desired Settlement: remove this late fee. I did try to log in numerous times on time , and it is still not working. I can not resend a new password since i do not have the card in my posession!!!!!!

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 8, 2016

 

 

 

***** ******* **** ***** **** * *** ***** ****** ** *****

 

 

Re:   Barclaycard Rewards MasterCard account ending in 1005

 

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/16/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: To Whom it May Concern, I have had HORRIBLE issues with Barclaycard as well as their customer service. I made two payments in April one on April 1, 2016 and one on April 15 totalling $80 over my minimum payment. Fast forward to my due date April 28, I noticed that there was a late fee. I called and explained that I had made two payments and it totaled up to MORE than what was due. The woman agreed and removed the late fee. Two days later I kept getting notifications that I missed April's payment so I immediately called Barclay. After about 45 minutes on the phone Joseph said that they saw what happened I paid two days before my billing cycle ended (which I now understand not to make a payment until after the 4th) BUT customer care opened a case and it would be taken care of. My account would reflect I was in fact up-to-date and it would not show I missed a payment. This would take 3-5 business days to process. Great!! Three days after I was still getting notifications that I missed a payment. I called again. They told me the case was still open give it two more days. I gave it two more days and called and was connected to Customer Care (*****) who said the case was closed and there was nothing they could do other than have my bank pull back the payment and I can repay it. So long story short I was LIED to by two people three times that this was going to be resolved and then told NO it wasn't. It is extremely unfair to a customer who ALWAYS pays on time to LIE and penalize me for paying a bill to EARLY. I am extremely disgusted that I have to get my bank involved over something that they LIED about.

Desired Settlement: I would like for them to remove the fact that they insist I missed a payment when in fact I paid too early. I now have a case opened with my Bank to dispute the payment ( they gave me the $200 to repay them again). If by some chance Bank of America wants that $200 back because the payment was processed by Barclay I would like them to cover it. It has been a complete nightmare.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 9, 2016

 

 

 

******* ******* **** ******** ***** ** ******** ** *****

    

 

RE:          AAdvantage Aviator Red account ending 4083

          

**** *** ******** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/16/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Its a Frontier Airlines MasterCard managed by Barcalys bank. I applied for it in March from a link online at the Frontier Airlines website. The link clearly stated then and now as do all the paper applications Frontier issues that 40,000 miles would be applied when you get approved. I had a question while filling in the application and called in to customer service and was promised an additional 10,000 miles if I rolled over a capital one account. I did and am owed 50,000 air miles or approx. $900 in domestic flights. I was given the 10,000 extra by the rewards but when I needed to make a name change on the flight Frontier Airlines was charging $40 more than buy a new ticket so I just had to walk away from it. Its both frontier airlines and Barclays doing this and they keep pointing the finger at each other or denying that I was promised the 40,000 miles WHEN IT was and IS clearly promised in writing on the link I applied from. My losses from the cost of the roll over and undelivered air miles is over $2,000. I feel they targeted me and its BAIT and switch! I was promised 2 free airline tickets anywhere in the US ($700 value) but delivered a higher interest rate with tons of hidden fees not disclosed in order to get me to roll over. Card number **** **** **** **** and my early returns number at Frontier is

Desired Settlement: At this point I hate both companies and regret doing business with either. I can close the credit card account down until a refi on my home goes through but at this point I want my losses back. I will simply close the account down AFTER the home refi but I want all my fees paid back! The only reason I rolled over was for the free travel and Frontier stole the extra 10,000 miles in a name change fee and the other 40,000 promised in writing Barclays is refusing to deliver is over $700, fees $500

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 8, 2016

 

 

 

***** ** ***** ** ********* *** ********** ** *****    

 

 

RE:     Frontier MasterCard account ending in 8380

          

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

6/15/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I applied for an account for the online Apple promotion on April 19th 2016. I was then notified by mail a week later to submit additional information, specifically a bank statement or a utility bill. I called the company and spoke with someone in the department on April 27th to confirm the company's request and reason for the additional information. They stated it was to verify my address. I asked for another way to submit the information other than PO box to ensure it is received securely and on time. I was told PO Box was the only way. After mailing in both a bank statement and utility bill I called back 10 days later on May 13. I was then told the items was not received and it can take up to 10 business days to receive and another few days to process. I called again on May 26th and was told the items were received but was not processed. I expressed my concern with the length of time to process an application and asked to speak with a manager. After waiting a few minutes I spoke with Dan in Customer Security. He then advised me that my documents were in fact processed but that I need to send in MORE information, specifically a copy of my drivers license and front and back of my social security card. I was told this needs to be sent to the PO Box and when I asked for this request in writing he told me that there WILL BE NO LETTER SENT and that he is VERBALLY telling me what I need to send to get approved. I explained to him that I felt that the company was INTENTIONALLY DRAGGING the application process and that I felt DISCRIMINATED and RETALIATED against by the company now asking me for new information ONLY AFTER I asked to speak to a manager. This is not the way to do business. I have never experienced such difficulty in applying for a credit line. I don’t believe the company is being straight with me. I believe the company does not want customers with GOOD CREDIT and only want customers that are AT RISK so they can CHARGE HIGH INTEREST. This is not best customer practices.

Desired Settlement: Expedite credit application, provide additional methods for submitting required documents such as fax or email, provide written request for additional documents needed for processing, and assign application to an individual in the Customer Security department.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 7, 2016

 

 

 

******* ******** **** ****** ****** ******** ** *****

 

 

RE:          Barclaycard Financing Visa account ending in 4071

 

**** *** *********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

******** ******* ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

 

 

6/15/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: For years now, I have had monthly bills (cable, mobile, etc) charged to my Barclay card. Each month, I would then pay off the fully amount for those transactions. In December and then again in January, I made Apple purchases with my Barclay card so that I could get deferred interest. Each month, I would review my statement and continue to pay my full monthly transactions plus $100-$200 more to pay down the deferred interest purchases. However, as I began to look more carefully at my monthly statements, I could not tell where the extra amount paid had been applied. The remaining deferred balance was the exact same as the purchase price. When I called customer service to understand what is happening, I am told 1) that the extra amount paid per month is applied to next month's purchases, and not the deferred interest purchase, 2) if I want the extra amount paid per month to apply to the deferred interest purchase, then I need to stop using my card and 3) basically that Barclay holds onto and applies my money to apply it to next month's purchases. I feel that this is deceptive and fraudulent business practices especially given that none of what the customer service rep told me is detailed in my statements, nor spelled out in the fine print.

Desired Settlement: I would like a month by month detail of exactly where my money went and how and where it was applied. Also, since I was unable to find it and the customer service rep was unable to provide it to me, I would like a copy of the company's policy on how they apply a customer's payment to the monthly payment and then future transactions. This simply cannot be legal, that is, that they hold someone's money for the next month's purchases. I spent over an hour of my time dealing with customer rep who was patient but not very helpful; obviously since it took over an hour for him to try to explain this to me and then even he was confused most of the time and could not answer me directly on these issues. I would like to be somehow reimbursed for my hour of time spent.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 7, 2016

 

 

 

***** **** *** ****** **** *** ******** ** *****

 

 

RE:          Barclaycard with iTunes Visa account ending 6168

               

**** *** *****

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I wanted to discuss a challenging situation I am experiencing with Barclaycard where the organization is continuing the process charges from merchants on an account after I had cancelled it and other unethical behavior. As quick backdrop, I formerly owned a JetBlue Loyalty Amex card. JetBlue cancelled their partnership with Amex on March 21st of this year and converted cardholders to Barclaycard MasterCard. I NEVER activate my Barclaycard MasterCard account and never accepted any terms of conditions from Barclaycard. I cancelled the Barclay Card in April. The following month, Barclaycard processed charges after the cancelling date. The rep confirmed i) my Barclaycard account was closed, ii) the new charges all came in well after the close date, and that iii) Barclaycard would continue to process recurring merchant charges (e.g., monthly or annual subscriptions that I have) from my closed Amex account. I clarified that the Barclay card account was closed and that Barclaycard was not to process anymore charges for me. The rep said they would NOT honor my instructions. Barclaycard’s reps language was ambiguous (such as an inability to define an ‘account’) but did say they are retaining the Amex Account Number and will continue to accept charges regardless of the fact that my Barclaycard account was cancelled (and had never been activated) and the Amex account is cancelled due to the conversion. To re-iterate, I never accepted any terms and conditions with Barclaycard and did NOT give Barclaycard permission to accept charges on my Amex account. The rep stated that the only way I could stop Barclaycard from accepting charges on my never-activated and canceled Barclaycard Mastercard would be to contact the recurring merchants that had my JetBlue Amex card to update the billing information. Somehow, the merchant’s agreement with me supersedes my agreement with Barclaycard. Barclay card feels obligated to process those charges so the merchant won’t have to reach out to me to update my billing information. I explained it is the merchant’s responsibility to notify me if my credit card on file is no longer valid and my responsibility to update it to continue the merchant’s services. Further, the commutations from Barclaycard about the account conversion also clearly stated it was my responsibility to update my billing information with the merchants (I have multiple communications I can share with the CFPB). As an aside, I do not know all the merchants that use my JetBlue Amex card and that information is not available because access to the billing statements for the JetBlue Amex were shut down on the conversion date of March 21st to further interfere with a consumer’s ability to notify merchants. Lastly, on one of my many support calls, I asked for the Barclay Card rep for the contact info of the president. This information was denied me. Only through the process of initiating a complaint through the Better Business Bureau did Barclaycard offer an alternative to filing the complaint and provide a number and email for the office of the president (I did not initially file the complaint but decided I now have no other option). CONCLUSION I do not see how Barclaycard could have any legal right to process charges on a never-activated cancelled account. Further, Barclay card did not follow the process they outlined to me in multiple communications and then tried to prevent me from escalating the issue to the office of the president. Barclaycard is trying to trap and prevent me from leaving their services thru a series of deceptive and unethical practices. One could only imagine how devastating this could be for a consumer that was carrying a credit balance on their Barclaycard Mastercard and how profitable it could for Barclay Card. I request your support in investigating Barclaycard’s practices.

Desired Settlement: The rep I cancelled the account with gave me a verbal commitment that no other charges could appear on my Barclay card statement, and I would never need to make another payment to Barclaycard having paid my balance in full (since they had also failed to send a statement). Cancelled means cancelled and Barclaycard needs to finish the job. Going forward, Barclay Card shall denie all merchant charges (whether they are the recurring type of non-recurring type) on my cancelled account and thru my no-longer active JetBlue Amex account and make this capability available to all consumers who wish to leave Barclay Card. Further, Barclaycard needs to stop using deceptive communication processes that outline the consumer’s responsibility to notify merchants of the account for recurring charges to masks the process Barclaycard intends to follow which is to process charges anyway. In simple terms, Barclaycard needs to conduct business with honestly and transparency.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 23, 2016

 

 

* ******* ***** **** ** ****** ***** ********** **  *****

 

 

RE:          JetBlue Rewards MasterCard ending in 1006

               

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* * ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

Consumer Response:

Every communication from Barclaycard and FAQ stated it was my responsibility to notify merchants of the new card number.  Further, the Barclaycard rep on the day I cancelled the barcalycard confirmed that no other charges could appear on the Barclaycard.  In a follow-up support call after the new charges appeared in May, Barclaycard changed their story and redefined how a cancelled card behaves and described a new policy they follow to accept recurring merchant charges regardless of my instructions.  This rep also withheld information on how to escalate my issue to the office of the president (in a follow-up response Barclaycard claimed that was because I asked for a phone number and the reps only have an address, so the rep logically provided neither. I see a pattern of deceptive and obstructive practice.
Barclaycard refuses to stop processing recurring merchant charges to my old Amex Card. I believe Barclaycard has repeatedly acted in bad faith and is trying to trap and prevent me from leaving their services thru a series of deceptive and unethical practices.
The only acceptable resolution from my point of view is for Barclaycard to stop processing charges on my account. 

 

 

------------------------------------------------------------------------

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 3, 2016 

 

 

 

******* ***** **** ** ****** ***** ********** **  *****

 

 

RE:          JetBlue Rewards MasterCard ending in 1006

               

**** *** ******

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.

 

We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at ********************************* or by calling me directly at ************* **** *****. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.

 

Sincerely,

 

****** * ***** ****** ** *** ********* * * ***         ****** ******** ****** ** ******** *

6/14/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I previously entered into a settlement agreement with Barclay's for my credit card debt for 40% of the balance owed. I paid this amount from my checking account in multiple bank drafts of which I have proof. Barclay's has not reflected that this account is closed and settled on my credit report. This was paid in full as of 02/15/2016. I have contacted Barclay's Customer Service several times and they have verified over the phone that the account was settled and paid as we agreed. Barclay's promised me on May 10th, 2016 that my credit report would be updated in 48 hours to reflect that the account was closed and the balance was zero. To date, this has not occurred. I called Barclay's again on 05/27/2016 and, aside from the rude customer service I received, nothing has been to resolve their error.

Desired Settlement: I would like my credit report to be accurately updated to reflect that this account has been settled and closed as of February 2016.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 6, 2016

 

 

 

******* **** *** ***** ****** ****** ************ ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending 2202

               

**** *** *****

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

6/12/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On 4/12/16 I purchased a ticket from Orbitz through the rewardboost for Barclays. Before purchasing, there was a prompt, which notified me that for every dollar spent I will be rewarded $2.00. I called into customer service inquiring about the points, and when I spoke to a supervisor, I was told that it will manually added onto my account within 24 hours. Today is May 15th and I did not receive my points. I have experienced something similar to this before, and now it's happening all over again. The advertisement clearly states the dollar amount online, but it is not valid.

Desired Settlement: I would like to get my points credited to my account asap.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 3, 2016

 

 

 

******* ******* *** ******* **** ***** ********* ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending 9539

               

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

 

6/12/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Barclays Bank is really fraud Bank they checked my credit report for there business purposes. I placed fraud alert in my credit report with my phone number that before checking my credit report every company need to verify me by calling that number by Barclays Bank didn't called me and checked my credit report immediately for there business purposes and send application result. When I called Barclays Bank that why they checked my credit and if they checked my credit why didn't they called me and now give me application result but they are very clever company in past I had 1 year and more American Express JetBlue Credit Card but this year American Express canceled there partnership with Jet Blue and did with Barclays Bank Master Card so Barclays Bank said that we want to verify you so to verify you we need copy of your driver license, social security card and copy of utility bill so we can process the application and they freeze my Jet Blue Master Card also. So this is Barclays Bank they are fraud Bank they checked customer credit report without there permission and freezed there old card and asked to send there copy of driver license, social security card, or utility bill for there business purposes. From the last 1 and half years American Express didn't requested these things from me but when they canceled there partnership with JetBlue and send Master Card to me than this fraud Barclays Bank requested these things from me.

Desired Settlement: Deleting there name from my credit report, giving decision of the credit application or reopen my account.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 3, 2016

 

 

 

**** ***** ***** ****** ***** ******** ** *****

 

 

RE:          JetBlue Rewards Card account ending in 3328

                Application for Miles & More account

 

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/10/2016 Problems with Product/Service
6/9/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Applied for black card and was approved but never received credit card. After talking to security it was determined that other accounts had been open in my name.Security explain that once the account was cleared i would be sent the card and all other accounts would be closed.

Desired Settlement: would like to have black card sent to me and all other accounts closed.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 7, 2016

 

 

 

****** ***** * ****** ******** ** *****

 

 

RE:          Application for a MasterCard Black Card and MasterCard Black Card ending in 5326

 

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************, or call me directly at ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

6/9/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I closed my credit card approximately 8 months ago because of financial problems. I was sick all of last year as a teacher and my contract was not renewed because of my illness. I have been unemployed now for over a year and unable to find work. So I got behind and contacted Barnes & Noble several times and closed my credit card account 8 months ago. The credit card company has continued to access interest and fees EVENTHOUGH the card was closed 8 months ago, WHICH IS ILLEGAL and UNETHICAL. I have also been harassed while in their stores by a manager in New Mexico. They are a very difficult company to deal with and I do not recommend anyone do business with this company. I am also going to contact the Attorney Generals OFFICE because they are harassing and taking advantage of a senior citizen, an educated one who bought many books throughout the years as a teacher. They have illegally charged 1217 to my credit card even after it has been closed. Take off the charges and quit charging the card after it has been closed 8 months. I cannot afford to pay the bill as it is and continuing to charge the account after it has been closed is ILLEGAL and UNETHICAL.

Desired Settlement: Take off the 1217.33 in illegal and unnecessary charges. They should not have continued to charge my account after it was closed 8 months ago. They have been unreasonable and unethical in their treatment of me and the attorney general will also be notified for harassment of a senior citizen.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 1, 2016

 

 

  ******** ***** *** ******** ***** ** *** ******* ** *****

 

 

RE:          Barnes Noble MasterCard account ending 6342

          

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/9/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Somebody at Barclay Bank has added fees to my Barclay MasterCard Account. I paid my account on time, never missed a payment, and no extra fees should be added. All I will pay is $25.00 until further notice or until my account is paid off.

Desired Settlement: Ask Barclay Bank to fix my account.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 2, 2016

 

 

 

***** **** **** ***** ******* ********* **** ******* ** *****

 

 

Re:   Barclaycard Rewards MasterCard account ending in 2023

 

**** *** *****

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ***** ****** ** *** ********t

 

 

CC:         Better Business Bureau of Delaware

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

 

May 10, 2016

I have not received the letter(s) from Barclay Bank regarding my MasterCard account dispute.

Regards,

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 12, 2016

 

 

 

***** **** **** ***** ******* ********* **** ******* ** *****

 

 

Re:   Barclaycard Rewards MasterCard account ending in 2023

 

**** *** *****

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.

 

We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************* **** *****. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.

 

Sincerely,

****** * ***** ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
Barclay Bank has continually made up billing statements that are not right for my Barclay MasterCard account. Barclay Bank has refused to correct my billing statements. Whatever the credit line limit is, only about $25.00 is due each month for the minimum payment. Made up fees and added on charges were put on the billing statements to make the minimum payment due higher. To pay the higher minimum payment due will be paying for made up fees and charges that should not be on the account--hardly nothing will go toward paying off the balance. I offered to pay $25.00 a month on the account, and when I paid the $25.00, it was made a late fee and not a payment. All someone did was steal my payments. Until my billing statement is corrected, I will no longer make the $25.00 a month payment on the account for people at Barclay to steal my payments, with nothing being applied to pay off the balance.

 

Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
Desired Outcome:
I would like Barclay Bank to correct my billing statement to reflect what is actually owed on my Blaze MasterCard account. Until Barclay Bank correct my billing statement, I will no longer pay the $25.00 a month until something is made right.

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 9, 2016

 

 

 

***** **** **** ***** ******* ********* **** ******* ** *****

 

 

Re:   Barclaycard Rewards MasterCard account ending in 2023

 

**** *** *****

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.

 

We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at ********************************* or by calling me directly at ************* **** *****. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.

 

Sincerely,

****** * *****

Office of the President

 

 

CC:         Better Business Bureau of Delaware

 

6/9/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I’ve been a loyal customer for 8 years paying my payments on time. On April 2016, I called several times to Barclay regarding a transfer I wanted to do to Chase. (FROM BARCLAY TO CHASE) Worst customer service ever the "relations manager" He didn't understand my request. I had to explain it several times. I even called again to speak to a different representative. Same thing! They told me to go ahead and do the transfer online it will be faster. On 4/7/16 I saw the pending transfer from Chase to Barclay. I called again to talk to a “relations manager” to let them know that the transfer was incorrect. They’re representatives mislead. And again! HORRIFIC customer service I told him and explain to him a million times that this transaction was incorrect. He did NOT understand and I was not able to understand as well. He had a deep accent. He insisted that it was good. OMG!! I was SO UPSET with this representative. I requested to speak to someone that would understand me. Every time I would ask him a question he put me on hold. All their "Relations managers" are NOT knowledgeable at all. On 4/11/16 the transfer posted on my account and the transfer fee as well $114. Then I called again telling them I Had called to cancel this transfer that it was incorrect and I was mislead by all the representatives since the beginning. Now the only thing that I want them is to refund me that transfer fee back to my account this was an error on their end. On 4/14/16 and 4/28/16 I email them regarding the status on this issue and they email back is still under process it will take 7-10 business days. Now it’s been a month I called for the last attempt 5/23/16@3:20pmspoke to ***** because I still don't see the fee $114 credit on my account. Why am I going to pay for transfer I did not want and I was MISINFORMED. I've contacted Chase and they were so helpful. They told me that they cannot do anything about the fee I'm getting charge.

Desired Settlement: I will like the transfer fee to be credited to my account.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 1, 2016

 

 

 

******* ********* **** ***** ********* ****** ******** ** *****

 

 

RE:          Juniper MasterCard account ending 2880

               

**** *** **********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

6/7/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had a Jet Blue American Express card I opened 8 years ago. The company decided to switch over to Master Card this year. I called in advance to avoid this, but they told me I had to wait till it went through. Then I could open a new card. Not what I wanted, but fine. Not a big deal. So the transfer happened in March. And when I was getting all of my numbers together for my accountant for my taxes, I realized I did not have access to my previous statements. I am a 'paperless' customer. Something most companies encourage. I could no longer log into my Amex account and when I called them, on multiple occasions, they said they did not have access anymore either. And that they had turned over all of my records to Barclay/Mastercard. When I called Barclay, they told me that in fact Amex still had them, and they had to request from them. This back and forth happened multiple times, and I found myself spending hours on the phone in the middle of this. No one taking responsibility. I put in my first request in March, and 4 more since then. I have still not received access to my financial statements. Both companies are saying they do not have access, and my multiple requests for access have been ignored. And each customer service person tells me something different. Amex told me theres no reason I shouldn't have access, as they have given everything to them, and Barclay says they don't have it. I don't know how this is legal, keeping my records from me. And I feel like I'm being pushed around. I also had to pay my taxes in full, paying thousands more than I needed to, but I had no choice as I could not collect my deductions from the statements for my accountant. I pay for everything on this cc for this reason. To have accurate records. I do not want to have to get a lawyer involved, but its getting to that point. I have never experienced such disregard and poor treatment from a company. And I need to get my taxes done! I was forced to get an extension because of this. This has caused me so much frustration, loss of money and wasted time. It is not ok to treat a customer like this. And I really believe it is not legal either.

Desired Settlement: At the very least, I would like access to all of my past statements and records.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

June 1, 2016

 

 

 

********* ******* **** ***** ******* ****** **** * *** ******** ** *****

 

 

RE:          JetBlue Rewards Card account ending 3408

                **** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/7/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In February 2015, I applied for a USAirways credit card from Barclays Bank. The credit credit card promotional terms and conditions guaranteed two companion certifications and access to the airlines premiere lounge. Shortly after being approved for the credit card and receiving it in the mail, American Airlines ("AA") acquired USAirways and merged my frequent flyer account. AA confirmed it would honor the companion and lounge access certificates and that they would be sent out to me in the mail. I never received the certificates. Upon further investigation, I contacted Customer Service for both, AA and Barclay's Bank. AA's Meeting Services department told me that the time to honor the certificates had passed whether I received them or not and that Barclays Bank issues the certificates, so they would be of no help. When contacting Barclays Bank, I am told that as a bank they would not issues airlines certificates, but worked in conjunction with AA formerly USAirways to promote the airlines new merger and frequent flyer program.

Desired Settlement: I would request the companion and lounge entry certificates or value that is commensurate.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 25, 2016

 

 

 

**** ********* **** ******* ******* **** * ************* ** *****

 

 

RE:          AAdvantage Aviator Silver MasterCard account ending 4810

               

**** *** **********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

6/3/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have paid more than the minimum payment every month on time for several years, my balance should be zero by now and yet my balance has not gone down at all because of the interest on purchases. All this money I have paid should have cleard this balance affecting my credit score because of this I cannot apply for any other credit cards to do a balance transfer! They have been ripping me off for many years and I am sick to death of it! They will not work with me in any way. I have talked to several agents and I have even contacted the main ceo and still they say there is nothing they can do! I am about to seek out a powerful lawyer to sue them!

Desired Settlement: I want a refund of everythng I have paid since the begining I want my balance at zero and I want to close my account with Visa Barclaycard! I feel I have over paid in interest and that should have already cleared my outstanding balance of 10,000.00 plus In U.S. Currency. This company is a rip off in all aspects of the form and I regret doing any business with them. I want to be reimbursed all my money or reach a settlement. If I am not accomidated accordingly then I will proceed with legal action by my attorney.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 24, 2016

 

 

 

******* ***** **** ***** ****** **** * *** ******* ** *****

 

 

RE:          Barclaycard Financing Visa account ending 6673

               

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Though I accepted the offer to lower my interest rate it was only 1% decrease, still not satisfied with the interest rate and there is not much else they can do so I am helpless in this matter. I have to just accept the offer to decrease my interest I dont know what else I can do...

 

 

6/2/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Barclay card is asking for a high minimum payment in the amount of 223.60, the account is past due and over limit currently, which I understand. However, they are asking for such a high amount as it almost exceeds my weekly paycheck. I requested the amount lowered, however, was denied saying the account is again over limit and past due. The account is past due because I have fallen behind on payments with the account as well as other credit accounts I currently hold. I take care of my mother and have been paying for her medication(s). The account in question ends in 2877 . I did receive an email from a ***** ******* who I have been unable to reach via phone, he requested a phone conversation, he was advised of a payment plan I could make. However, the account still shows a high payment due in the amount of 223.60 as of today, 5/19. They will still add on late and over limit fees as they account is past due and over limit.

Desired Settlement: I need minimum payment lowered, if possible

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 20, 2016

 

 

 

****** ****** ** ********* ******* **** * *** ******* ** *****

 

 

RE:          Barclaycard Arrival MasterCard account ending in 2877

Priceline Visa account ending in 8582

               

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

* ***** ******* ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I did exchange emails with Mr *******, he was advised of a payment arrangement but would not comply via email and requested a call. I have been unable to reach him by phone. His previous replies to CFPB (Consumer Financial Protection Bureau) stated there was some sore of payment plan in place which I am not aware of and also indicated there is no note or record of me ever calling in to discuss account/payment arrangements. They are still requesting a high minimum payment in the amount of 223.60 as far as I know. This is almost my whole paycheck and does not leave me room for other bills. Unless they will lower this amount, waive late and over limit fees, then please consider this as unresolved.

Regards,

 

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 25, 2016

 

 

 

****** ****** ** ********* ******* **** * *** ******* ** *****

 

 

RE:          Barclaycard Arrival MasterCard account ending in 2877

Priceline Visa account ending in 8582

               

**** *** *******

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

 

 

***** ******* ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

 

6/1/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I applied to this account back in 2013 with the credit limit of $1,500. I recentley checked the statement in December of 2013 and it showed that there was a balance transfer on the account worth over $600. I called and advised a represenetive that it was not made by me that I never gotten the credit card conidering the fact that I just recelntley just applied to the card and never got it untill after january of 2014. On my crrdit report it shows that it was late on Januaury of 2014 and another time. The balance transfer took over 3 years to get ride of and also off of my account. But when it was disputed I was not liable to pay for the balance sense it was related to the balance tranfer. I have spent way to much money for my balance to be so high and also to come to find out that my account was closed but not on my behalf. Also this last month it took almsot a month for this account to be paid. I called a rep, and I was advising them that for some reason my account is not being paid. Got on the phone with my bank and did a 3 way call to see what was going on. My bank advised the rep, that it is not on their end it would be on the credit card side. After attempting several times the payment went through.

Desired Settlement: This account needs to show that the billing is all current and also needs to look over all of the balances on the account becuase I feel that I have been cheated by this copmany by paying way to much for this account although this account was not used that much. I feel like this account and also this company is nothing but a fruad and takes peoples money right out of their hand. I would like for not only the credit report to be fixed but also would like to see $1,000 check not just for my inconvience but for the time and effort that I took to get this taken care of and also having false information byt this comapany.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 19, 2016

 

 

 

******** ***** **** ***** ***** ****** ***** ****** ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending 0688

 

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** ** ****** ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

5/31/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: many calls toomany emails this company was realdisrespectful last Year now my grdaughter gt Apple cell i was shocked Barclay stil holding open personal info on me Now they totally as bad !!They cashed 2$orders of mine on 5-4-16,they r denying it refuse to credit my $190 i want this account moved out of BARCLAY NOW

Desired Settlement: I WANT ANOTHER COMPANY TO GET THIS ACCOUNT NOW WITH THE $190 remove all my personal info from all records

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 19, 2016

 

 

 

****** **** **** *** ***** ********** ** *****    

 

 

RE:     Barclaycard Visa account ending in 9434

          

**** *** ***** 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

****** is the biggest liar @Barclay  read complaint then gave me 2more agengcies to Report barclay !!I stil have no bill ****** said he Emailed his Superviser i want out they r refusing me my$$$&bill y u believe thieves prove my acvount in Dicuments the 5-12letter was false statements Money orders cashed on 5-5 who is Mr******s Supwrvisers Supwrviser delete ******* Now he a liar phone calls r nt Recordedbt now i Reported them for Identity theft

 

u cashed $190in same Envelope send my bill thieves

 

LetGoLetGOD

MR****** @BARCLAY CREDIT STOLD MY $190 ?? as of April 12 they refuse me my bill ????they did this last year  with APPLE CELLPHONE ples help

 

 

LetGoLetGOD

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 27, 2016

 

 

 

****** **** **** *** ***** ********** ** *****    

 

 

RE:     Barclaycard Visa with Apple Rewards account ending in 9434

          

Dear Ms. Gumb: 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************ **** ****** Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

 

Sincerely,

 

 

***** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

5/31/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: NFL/BARCLAY Keeps letting fraudulent charges get posted to my account, 02/05/16 SPBSKAA*SUPERBSKINANTIAGI 109.93 02/03/16 equinox-antiaging.com 105.95 01/14/16 SPBWRKS*SUPERBWRINKLEFREE 99.00 01/14/16 myfruitexfoliator.com 103.00 All of the above "companies" keep billing me, and they are marked as fraudulent I have numerous emails with Barclay and phone calls, but they keep letting them re-bill me. My account number was changed and they keep billing me, sounds illegal to me!!!

Desired Settlement: I want NFL to make sure I am never billed incorrectly or by a fraudulent company again, and to extend my zero interest for another 18 months. I want zero authorizations on my account until my account is paid in full, and I expect better protection!

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 24, 2016

 

 

***** ******* *** ********* ***** ********* ** *****

 

 

RE:          NFL Extra Points Visa account ending in 1930

 

**** *** ********

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

5/31/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Over the course of a year after receiving my Barclay's Card, I was charged 6 Late Payment fees, to at which point I was going through rough times with my own company (read more: http://www.businessinsider.com/super-cray-sues-google-for-500k-2015-1). I was contemplating bankruptcy while awaiting my settlement (if it was to ever come). I, recently called Barclay's Card to have these fees removed, explaining my difficulties, but in return I was presented with a sarcastic tone. I tried explaining my situation with no help. The customer service was not helpful at all in understanding my hardships, and at this time, I would like a full refund of my late payment fees.

Desired Settlement: I would like a full refund of the 6 late payment fee's that were charged to my account.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 23, 2016

 

 

 

***** ***** *** **** ****** ********* ** *****

 

 

RE:          Barclaycard Arrival MasterCard account ending 4633

               

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at******************************************* or call me directly at************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ******** ****** ** *** ********* ** ** *** ****** ******** ****** ** ********

 

 

5/25/2016 Problems with Product/Service
5/24/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: They are trying to charge me for an acct I did not open. It was open the day after I had surgery. Online. Was not possibe. They are saying I booked a cruise I didnt. It was my future ex husband. I will not pay for something I did not apply for. And nobody went on this cruise.

Desired Settlement: This needs to be fraud. I didn't open the account. I'm not paying for it. Nobody took the cruise it was booked on. Need this removed from my name. Or legal action will take place. They say it's a divorce matter. No its got nothing to do with divorce I did not open the account

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

February 4, 2016

 

 

* ***** ***** **** ******* ** ************* ** *****

    

 

RE:     Carnival account ending in 9964

          

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************ **** *****. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

 

Sincerely,

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
I have filed a credit card as fraud. i did not apply for this account they are claiming i have. I filed it as fraud several times.. I did not open the account. i never even seen this card they are claiming i have. Bc a family member used my identiy they claim its a civil matter. theres nothing civil. its called identity theft. i also provided a police report. this is not fair that my credit gets ruined because someone else.. i need someone to do something. I will take this further if i need to.

 

Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
Desired Outcome:
I need this account removed from my credit. ITs hitting it with late payments, and a high card balanace.. I need it removed if you want the money go after the moron that opended the account not me. ITS COMMON SENSE. DO YOU HAVE ANY

 

 

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 20, 2016

 

 

 

***** ***** **** ******* ** ************* ** *****

    

 

RE:     Carnival MasterCard account ending in 9964

          

**** *** ****** 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

5/24/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I applied for and received a Barclays/Carnival credit card in May, 2015. I decided not to use the card and requested cancellation. I was billed $2, which I did not know about. Since then, I have been charged $117 in late fees. I has ruined my credit rating. I spoke with someone at Barclays last month. The representative took my $2 original charge and told me that the account was closed. I went online today and discovered that my "payment" was delinquent again, and my credit score fell anther 30+ points. I demand that Barclays ensure that the account is closed, and I demand that they repair my credit. I will contact my elected representatives, and will seek legal counsel.

Desired Settlement: credit repair.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 19, 2016

 

 

 

***** ********* **** *** *** *********** ** *****

    

 

RE:     Carnival MasterCard account ending in 9911

          

**** *** ********** 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

5/24/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I paid a collections and never received a recipe or settlement letter. Barclay sent me a letter to pay x amount and that the debt would be considered done. I paid x amount on the 4/1/2016 and have the check to prove it in my bank statements. I called multiple times and they said my credit report would be updated and I would be mailed a receipt and a letter verify that the debt has been settled. But this letter/Receipt has never been received. Also its still being reported on my credit report that I owe the full amount still. Last time I called someone there told me that all this info goes out on the 28th. So I waited until the 10th of the next month (5/10/2016 and still no Receipt/settled letter and my credit report still has not been updated.

Desired Settlement: I would like my Receipt and letter showing that the dept is settled and no longer owed along with my credit report updated showing that there is a Zero balance owed instead of the full amount that it currently shows.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 17, 2016

 

 

* ******* ** ******** **** ***** **** ****** ***** ** *****    

 

 

RE:     Barclaycard Rewards MasterCard account ending in 1881

          

**** *** ********* 

 

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

5/19/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i have contacted several people at Barclay to discuss this and ive received no help at all. ive seen several complaints and even a lawsuit against this company. i recently paid this acct off..5447.00..i had a credit limit of 5800.00.. which after i paid it off and it had a zero bal.. they reduced my credit limit to a mere 500.00..based on my credit report, which they had no cause to run because it was paid off.. plus, most of the accounts on my report are paid by my husband.. we have and income of over 132000.00 a yr. my husband likes to carry balances on credit cards..we pay double /triple payments until they are paid off.. it builds credit. he likes money in the bank.. ive sent barclay bank balances, advised them what my husband pays. but that still doesnt solve the issue.. they have caused my credit score to plummet.. and if i close the account it will fall further.. im at my wits end and dont know what to do at this point. im hoping by filing this complaint.. this will help?

Desired Settlement: i want my credit limit restored..i wont close account, but i will never use the account again..it will sit there dormant.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 12, 2016

 

 

 

****** ******    *** ********* ***** ******** ****** ** *****

 

 

RE:          Barclaycard Rewards MasterCard account ending in 8515

 

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

******** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

5/19/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I HAVE A BARCLAY VISA CREDIT CARD . I WENT TO WALMART DULUTH GA,WITH A RECEIPT ON FEB 06,16 TO RETURN FEW ITEMS. CUSTOMER SERVICE OF WALMART TOOK THEM BACK & SAME TIME THEY REFUSED TO RETURN THEM BACK. HENCE, WALMART GAVE A CREDIT MY ACCOUNT FOR $ 134.94 ,ALSO DEBIT MY ACCOUNT FOR $134.94 ON FEB 06,2016.I CALLED BARCLAY BANK TO FILE A DISPUTE FOR $ 134.94 AS A CUSTOMER ATTEMPT TO RETURN & MERCHANT REFUSE TO TAKE THEM BACK. THIS TRANSACTION CLEARLY SHOWS ON CREDIT CARD STATEMENT OF FEB 23,2016. THIS BANK ISSUED TWO DISPUTE CASE NUMBERS FOR SAME CASE & THEY ARE DBO 0282172,DP 1292436. BARCLAY BANK SENT ME A LETTER,DATED FEB.23,2016 STATING THAT DISPUTE WAS RESOLVED IN MY FAVOR. I RECEIVED ANOTHER LETTER FROM THIS BANK,DATED MARCH 29,2016 STATING THAT THEY ARE TAKING BACK A CREDIT OF $ 134.94 FROM MY ACCOUNT . THAT MEANS , I HAVE TO PAY $134.94 TO THIS BANK.THEREFORE BARCLAY BANK NEVER EVER RESOLVED MY DISPUTE FOR $134.94.THIS BANK HAS A VERY POOR CUSTOMER SERVICE. I CAN NOT TRUST THIS BANK . THEIR CALL CENTERS ARE OUT OF USA& THEY DO NOT HAVE ANY RESPECT FOR AMERICAN CUSTOMER.MAY I REQUEST YOU TO LOOK INTO AFORESAID PROBLEM WITH BARCLAY BANK & TRY TO RESOLVED IT. I WILL APPRECIATE YOUR HELP & CO OPERATION.THANK YOU

Desired Settlement: BARCLAY BANK SHOULD RESOLVE MY DISPUTE FOR AMOUNT $ 134.94. ALSO ,THEY SHOULD IMPROVED THEIR CUSTOMER SERVICE. I AM VERY UPSET WITH THIS BANK. THEY SHOULD NOT HARASSED CUSTOMER LIKE THE WAY DID TO ME.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 12, 2016

 

 

 

******** ****** **** ******** ***** ********* ** *****

 

 

RE:          NFL Extra Points Visa account ending 4077

* **** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

****** *** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

5/19/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was informed of my credit limit being reduced from 5k to 2k by my app on Saturday 4/9/2016. I called in and spoke to a representative and she was very pleasant. She told me the department was closed and I had to call on Monday. I called today and they told me that due to my amount of debt about 21k which is well below my debt to income ratio. Also barclaycard has known about my debt because of the request for a hard inquiry for a credit line increase in October to 5k from 3k that was approved. My credit score has improved and my overall credit availability has been freed up. My overall credit score has been affected by barclaycard cutting my credit limit by more than 60% for no legitimate reason. I have been a perfect borrow and I haven't missed a payment. I have been a perfect customer and a #1 supporter. I would love to keep doing business with barclaycard once this is resolved.

Desired Settlement: Restore my 5k credit limit immediately.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 11, 2016

 

 

 

******** ***** **** ********* ****** ********* ** *****

 

 

RE:          Barclaycard Visa with Apple Rewards account ending 7681

               

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

*********** ** ******* ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

 

5/19/2016 Billing/Collection Issues
5/19/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: the offered me not APR for the first 12 months , I had speak to them twice and they are failing to fix it.

Desired Settlement: I want all the intereses charged since October 2015 returned. I have the original invitation letter but they keep saying that they didn't offer me NO APR for 12 months, the paper speaks by itself.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 16, 2016

 

 

 

******** ****** **** **** ****** ******* ******* ** *****

    

 

RE:     Barclaycard Rewards MasterCard account ending 4896

          

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* or call me directly at ************* **** *****. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** ******** ****** ** *** *********

 

 

CC:         Better Business Bureau of Delaware

 

 

5/19/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On December 2, 2014 I purchased a travel voucher from bookitmexico for a future vacation. In the summer of 2015 I contacted them arrange for my vacation but the company was defunct and I was out of $239.00. My sister had also booked through them and was unable to reach anyone either. Her VISA card promptly refunded her the charge by this fly by night company. I called BaclayCard to create a dispute and was informed I had to fax a letter to request a dispute. After doing that they contact me and I was informed that I had to wait until December of 2015 to dispute because the travel voucher was dated for December 2, 2015. They said it was a chance the vendor could also dispute the charge back. I waited a few months and received a letter that my case was closed with no action. I called BarclayCard and they opened another dispute and told me to weight until after December to proceed further with the dispute. In 2016 called them about my dispute since it appeared that they were doing nothing to resolve my case and was informed that I had to fax over another letter before they would proceed with the investigation.. After receiving multiple invalid fax phone numbers from them I was finally able to submit the fax to them. A few weeks later I received another letter indicating my case was closed with no action because it was past the dispute time window. I called BarclayCaed today and after nearly 10 minutes of holding finally received the disputes department. After the nameless representative found my info she placed me on hold for over 20 minutes while she reviewed my account. When she finally returned she told me that decision stands and dispute was decline because it was outside two transaction cycles. After arguing and back and forth with her about how it doesnt make sense that I had to go through all those hurdles when I supposedly was already outside of the dispute window in summer of 2015. I requested a Manager which she informed me there were non and that she can request one call me in 1-2 business days. She refused to give me the on duty manager's name and continued to say there are no managers there. Please help me resolve this issue for I feel it is time I just transfer to a different credit card company.

Desired Settlement: I want the dispute to be completed and the money I paid to bookitmexico to be refunded back tot he barclay card. They have already made over a year of interest off of the transaction for which I have received nothing but increased debt.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 11, 2016

 

 

 

**** ***** *** **** **** **** ***** ********* ** *****

 

 

RE:          Barclaycard Arrival MasterCard account ending in 0749

 

**** *** ******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************* ** **** ** ******** ** ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

****** * ******** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

 

5/19/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Barclays set up an unauthorized charge account for me. They set up a Jet Blue Mastercard that I never requested. I never activated the credit card but they billed me a late fee even though the card was never used. I plan on sending in a complaint to the U.S. Attorney Generals office on Unfair Credit Card practices as well. I contacted them on the phone to cancel the unauthorized card and dispute a late charge for a card I never used but was given the run around and kept on the phone. They tried to sell me all sort of other items and repeatedly put me on hold, wasting my time. To charge a late charge on a card that has never been activated is a crime. Then to assert pressure on an AARP Member tpo pay for something they didn't use is disgraceful. This company should be investigated. I

Desired Settlement: I want the cards closed immediately. I want make sure my credit is intact. I want to know how they set up an unauthorized account and charged me without my consent.

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 17, 2016

 

 

 

***** ****** ** ****** **** ******** ** *****

 

 

Re:          JetBlue Rewards MasterCard account ending in 3098

 

**** *** *******

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the summary, or have additional questions, please contact our office at ******************************************, or call me directly at ************* **** ****** My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

 

Sincerely,

 

 

 

***** *******

Office of the President

 

 

CC:         Better Business Bureau of Delaware

 

 

5/19/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: on 4/23/2016 there was a payment made by money order #177-389428835 that stated paid in full the payment was posted to the account. Law states If the creditor elected to cash the check, the debtor’s offer was deemed accepted and the principle of accord and satisfaction barred the creditor from asserting a claim for additional amounts under the former agreement

Desired Settlement: I am asking the account be closed properly and the credit report be updated to be corrected within 14 days

Business Response:

P.O. Box 8885

Wilmington, DE 19899-8885

 

 

 

May 11, 2016

 

 

 

******** ***** *** **** ***** ***** **** ******** ** *****    

 

 

RE:    Barclaycard Rewards MasterCard account ending in 9402

          

**** *** ****** 

 

Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.

 

We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

 

If you do not receive the detailed response or have additional questions, please contact our office at ********************************* ** ** ******* ** ******** ** ************ **** *****. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

 

Sincerely,

 

******* ****** ****** ** *** ********* * * ***         ****** ******** ****** ** ********

5/19/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The Jet Blue Credit card was owned and managed by American Express. I was at one time an American Express/ Jetblue cardholder. I canceled my Jet Blue credit card several months ago. Apparently, the Jet Blue card has recently been purchased by Barclaycard. Without asking, Barclaycard sent me another card, on the account that I had canceled. I did not activate this new card or reopen a new account. My prior account had already been closed and canceled by me. Barclaycard is now saying they will charge me an annual fee on this new card - the one that I canceled and never reapplied for. Basically, they are starting a line of credit in my name, that has an annual fee attached, without asking, and on the basis of an account I had previously closed. I will call and cancel the already canceled card once more, but I should not have to take time to do this again. Additionally, how do I know they will not reactivate my account again without permission? Please address this unethical, and I assume illegal activity.

Desired Settlement: I would like the business to stop opening credit cards for me, and others, without their permission.

Business