BBB Accredited Business since
Phone: (302) 658-6881 Fax: (302) 654-0559 2961 Centerville Road Red Clay Center at Little Falls, Wilmington, DE 19808 View Additional Email Addresses
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A BBB Accredited Business since
BBB has determined that Artisans' Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Artisans' Bank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Business ManagementMr. Stephen C. Nelson, President Ms. Dana Bijj, Vice President Mr. James Metcalfe, Vice President, Marketing & Community Relations Ms. Cynthia H. O'Connor, Asst VP Marketing & CRO Mr. Joel S. Schiller, SVP & Chief Risk Officer
BANKS FINANCIAL PLANNING CONSULTANTS LOANS LOANS-SMALL BUSINESS CONSUMER FINANCE & LOAN COMPANIES SAVINGS & LOAN ASSOCATIONS FINANCIAL SERVICES
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - Technical Support
- - Mobile Phone SMS
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|10/2/2013||Advertising/Sales Issues | Complaint Details Unavailable|