BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Townsend Bros. Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Townsend Bros. Chevrolet include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Type of Entity
Business ManagementMr. Jeffery S. Townsend, President
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO PARTS & SUPPLIES AUTO BODY REPAIR & PAINTING AUTO REPAIR & SERVICE
Alternate Business NamesTownsend Brothers, Inc.
Industry TipsAuto Repair Tips
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On June 19 my wife started our cobalt by the remote starter and took our daughter to daycare. She then took our Chevrolet Cobalt to Townsend Brothers for the ignition switch recall by Chevrolet. My wife dropped off the car and current keys. They told her it would be fixed in 1 1/2 to 2 hours. 5 hours later we got a call stating that the car was finished. We picked up the car and drove it home. We did not need the car the next two days so it sat in our driveway. On the 3rd day she went to start the car using the remote starter and it clicked then set off the alarm. The car needed to be jumped to start. The following day she again tried using the remote starter and once again it clicked, set off the alarm and needed to be jumped. On Tuesday my wife called Townsend Brothers who told us that the remote starter had NOTHING to do with changing the ignition switch and was hung up on. She then contacted Chevrolet as myself and my father contacted Townsend Brothers. On Friday she called them back and spoke to ***, he stated he left messages on our phones but we did not have any messages from them. He asked her to bring it in that afternoon and she agreed and said she would bring it in on her lunch break. She left work at 12:15 p.m. to go there and was told service closes from 12-1 p.m. So I took the car back up there and spoke to the service manager. He looked at my remote and said Oh yes thats an aftermarket remote starter and when we disconnect the battery it resets the alarm and makes it unusable (something we were not told!) but that if we could find out who the starter is made by they could recode it. So we came home and went through the car and found the box so I called them back. Once again I was told that there was nothing they were going to do about it and they would not fix it. Friday, July 4th I went to use the car and it was TOTALLY dead! The battery was totally fried because the remote starter kept trying to come on. So on Saturday we once again contacted Townsend Brothers who told us that we could pay to have the car towed there and they would bill us when it was fixed!!! I went up there to speak to the sales manager and was told he was not there and that they did not have time to talk to me so I would just have to deal with the issues of the car! The issues that were not there when we took it in for a supposed simple recall. Sunday I had to go buy a new battery ($130.00) to at least get the car working so that my wife could go to work and get our 2 small children to daycare. I have spoken to a local place that deals with remote starters and was told they can diagnose the car ($70.00) and if they could find the codes they would reset it ($60.00). We rely heavily on the remote starter because of the two small children. But to be told they will do nothing and in the end I will be out at least $260.00 is ridiculous!! A warning would have been nice!!
Desired Settlement: I want this resolved and to be reimbursed for the money that I will be out to fix this problem!!
Business Response: I have read the complaint and agree with the customer to refund them $260.00 for the problem. I have attached a copy of the letter and the check for your records. Thank you for bringing it to our attention.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved