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Delaware Serving New Castle, Kent and Sussex Counties

BBB Accredited Business since

Martin Newark Dealership, Inc.

Phone: (302) 738-5200 Fax: (302) 456-6700 View Additional Phone Numbers 298 East Cleveland Avenue, Newark, DE 19711 http://www.martindelivers.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Martin Newark Dealership, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Martin Newark Dealership, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 12 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 9
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

1 Customer Review on Martin Newark Dealership, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: January 01, 1985 Business started: 01/01/1985 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Business Management
Mr. Homayoun Poursaied, General Manager Linda Lustgarten, Vice President Mr. Scott L. Lustgarten, President
Contact Information
Principal: Mr. Homayoun Poursaied, General Manager
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO PARTS & SUPPLIES AUTO BODY REPAIR & PAINTING AUTO REPAIR & SERVICE

Alternate Business Names
Martin Collision Center Martin Honda/Mazda/Kia, Inc.
Industry Tips
Auto Repair Tips

Additional Locations

  • 298 East Cleveland Avenue

    Newark, DE 19711 (302) 738-5200

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (302) 454-9300(Phone)
  • (866) 281-2222(Phone)
  • (866) 281-3333(Phone)
  • (866) 281-4444(Phone)
  • (866) 315-4444(Phone)
  • (888) 284-3333(Phone)
  • (888) 396-4477(Phone)
  • (888) 396-4478(Phone)
  • (888) 396-4479(Phone)
  • (888) 396-4480(Phone)
  • (888) 396-4481(Phone)
  • (888) 396-4482(Phone)
  • (888) 396-4483(Phone)
  • (888) 396-4484(Phone)
  • (888) 396-4485(Phone)
  • (888) 396-6856(Phone)
  • (888) 396-6873(Phone)
  • (888) 396-6980(Phone)
  • (888) 396-7071(Phone)
  • (888) 396-7102(Phone)
  • (888) 396-9343(Phone)
  • (302) 456-6703 (Fax)
  • (302) 456-6706 (Fax)
  • (302) 738-1152 (Fax)
  • (302) 738-1180 (Fax)
  • (302) 738-9274 (Fax)
  • (302) 894-1264 (Fax)
  • (302) 894-1265 (Fax)
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Complaint Detail(s)

8/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I Took My care in for A A/C Repair On June 26 2014 and on July 3 My Alternator Bolt Came out of my Alternator and made Alternator go bad had to be Change.Car was fine until this Happen.Also AC Charge not Posted Service Advisor can charge any rate

Desired Settlement: Give me Credit for Alternator

Business Response: Thank you for your correspondents regarding the above referenced customer .


*** ******* brought his 2006 Honda Pilot, with 152,962 miles in for service to have his air conditioner eva luated. We diagnosed the problem, informed him of the cost and with his approval made the repairs. The vehicle was delivered back to *** ******* on June 26, 2014, the same day the repairs were completed.  Since that time we have not heard from him regarding any issues he may have had with the vehicle.  We don't believe that the issue he is referring to is related at all to the repairs that we completed and again he did not notify us at any time of a problem.

Should you have any further questions, please contact me at ************  

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I read the Story i dont believe they would have done anything

 

 

 

9/15/2013 Problems with Product/Service | Complaint Details Unavailable
7/11/2013 Problems with Product/Service
6/20/2013 Problems with Product/Service
4/12/2013 Guarantee/Warranty Issues
2/22/2013 Problems with Product/Service
1/12/2013 Problems with Product/Service
8/1/2012 Advertising/Sales Issues
7/18/2012 Problems with Product/Service
5/2/2012 Problems with Product/Service
4/17/2012 Problems with Product/Service
2/10/2012 Guarantee/Warranty Issues