BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Winner Premier Collision Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Winner Premier Collision Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Type of Entity
Business ManagementMr. Rich Harrisson, COO Mr. Michael Hynansky, President
AUTO BODY REPAIR & PAINTING AUTO PARTS & SUPPLIES
Industry TipsAuto Repair Tips
520 South Walnut Street
Wilmington, DE 19801 (302) 571-5200 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I have had mine repaired there twice, the second time against my better judgment. Being the only Audi certified repair facility nearby, it seemed like the smart decisions and was recommended by my insurance carrier. The first time they kept telling me it would be one more day, for 17 days, to the point that my $1500 max/$50/day rental coverage ran out and I was out of pocket an additional $500. They oredered the wrong bumper two times, delaying the process. The car appeared to not have been cleaned - there was dust covering the entire inside of the car. The second time was to fix the botched job from the first time - orange peel paint on a brand new bumper and a visible crease in the door that had not been repaired or was mis-repaired. They admitted it was a poor job and took it back in for repairs. Only to wait 3 extra days again and being less than satisfied. There is still a ton or orange peel where they painted, and they hardly cleaned up after themselves.
Desired Settlement: Being that this is the second time I have had less than satisfactory work performed there and have had to pay out of pocket, lost time, etc, I expect a refund of (a) the deductible paid in the amount of $250, and (b) my out of pocket expenses for the rentail vehicle for the days they had the car past their estimated delivery.
Winner guarantees all work performed.
Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs mentioned in the complaint, the car was brought back to Winner because they "guarantee their work" - but from my experience this time, bringing it back for them to fix their mistakes doesn't lead to fixing the mistakes. The issues I brought it back in for are still issues, and there are new ones as a result of poor workmanship as well as lack of attention to detail or review before returning the vehicle to me. To have the outstanding issues fixed, I will again be without my car for 5+ days, but I will certainly not trust it to be completed by Winner.While I understand they are unable to return a deductible, I am still concerned with my out of pocket expenses that I incurred from the multiple missed deadlines imposed by Winner.Attached to this complaint is the receipt for my additional rental car coverage beyond 30 days (the quoted timeline was 17 days) - 13 additional days were incurred @ 49.99/day for a total of 43 days in repair. During the repair process, the timeline was updated from 17 to 34 days, but never to the additional 9. The shop should have paperwork to this effect, but I can provide if necessary.It has also since come to my attention that the work completed relative to my EVAP system, which was repaired/replaced, was also sub-par. Lines were pinched/crimped and zip-tied to be held in place - thus throwing a check engine code for a leak in the system. This work was performed by Winner as part of the initial repair as well.I hope you can understand my concern and lack of confidence in the ability for the work to be satisfactorily completed by Winner at this stage. As the adage says "Fool me once, shame on you, fool me twice shame on me". A reimbursement for the rental expenses would suffice to "settle" this complaint, but that's about the best I can expect at this point. Regards, **** *******
Winner is paying Porter Ford this Monday to repair the vehicle Winner is also providing a rental for the customer during the repair process.