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Delaware Serving New Castle, Kent and Sussex Counties

BBB Accredited Business since

Stripe-A-Lot, Inc.

Phone: (302) 654-9175 Fax: (302) 654-2082 55 Germay Drive, Wilmington, DE 19804 View Additional Email Addresses http://www.advancedpavingservices.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stripe-A-Lot, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Stripe-A-Lot, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stripe-A-Lot, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 25, 1991 Business started: 01/01/1987 in DE Business incorporated: 02/21/1989 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Corporation

Business Management
Mr. Rick Romero, President
Contact Information
Principal: Mr. Rick Romero, President
Business Category

ASPHALT SPEED REDUCERS BRICK-CONCRETE, PUMICE SNOW REMOVAL SERVICE CONCRETE REPAIR/LEVELING SEAL COATING WALKWAY DESIGN CONCRETE CONTRACTORS PARKING AREA MAINTENANCE & MARKING PAVING CONTRACTORS

Alternate Business Names
A P S Advanced Paving System Stripe-A-Lot, Inc. / APS

Additional Locations

  • 55 Germay Drive

    Wilmington, DE 19804 (302) 654-9175

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Complaint Detail(s)

7/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Had Driveway removed and replaced by Advanced Paving Systems, Stripe-A-Lot, Inc. Asphalt is loose near entrance to garage. Salesman came out to inspect the job. I pointed out the issue with the asphalt. He suggested that we give that section of driveway 3 more days before driving on it again. I told him that the asphalt mix was deficient, not enough oil (glue) in the mix. Or that the asphalt was not compacted properly. Either way the job was unsatisfactory and we were not happy with the job.

Desired Settlement: We would prefer that they reimburse us for the cost we will incur to have the driveway repaved or fixed correctly by a different contractor.

Business Response: I am in receipt of your letter concerning our customer Mr. and Mrs. ******. We propose per our estimate to remove the existing asphalt surface of driveway. When removing the 2" of asphalt surface, we discovered that there was an old concrete driveway under the asphalt surface. The old concrete driveway was deteriorated and moving in many areas due to sub-base failure. In order to install the new driveway in the proper manor, we would have to remove the old concrete surface. We would then have to undercut the existing sub-base (soil) to accommodate 6" of crusher run stone and to compact it. We brought this to the homeowner's attention and gave them an estimate for additional work. The customers chose not to accept the proposal for additional work, also not accepting to the cost associated with it.

They chose to allow us to go ahead with repaving the driveway over the old, deteriorating concrete driveway. We did warn them that we can't guarantee what could happen to the new asphalt driveway if we install it over the concrete driveway. The crew had to be careful with installing the new asphalt driveway over the concrete because the concrete surface was moving and soft in many areas Due to the movement of the old concrete, we had to recompact and regrade the asphalt in some areas. When we finished installing the asphalt driveway, we asked the homeowners to stay off their new driveway for a few days. This would have allowed the driveway to tighten up in the soft areas. The customer was upset because there were marks from vehicle tires on the asphalt, called power steering marks, which happens on new asphalt driveways when vehicles make the turn to go into a garage. This is normal and should wear away. Also when the weather is very hot, the driveway will get soft in some areas and cause power steering marks. As driveways wear in and are exposed to a few rain days, the driveway will be good. Unfortunately this happens to asphalt driveways until it has completely cured. Structurally the driveway is in good condition, there may be some small rough areas due to the crew working asphalt into the previous soft spots in the concrete driveway.

The customers contacted our office about their concerns and we responded with sending out the estimator originally responsible for the project. The homeowners then verbally attacked said estimator, ***** *****, by yelling and screaming at him. It was completely unacceptable of the customers. We did inform the homeowners that within time the asphalt would wear in, giving the circumstances we were given to work with.

Please find a copy of our estimate that we gave Mr. and Mrs. ******.

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

After giving us a written contract which provides us with a 1 year Guarantee on Workmanship and Materials, their crew removed our existing asphalt driveway.

At this point their crew discovered the partial remains of a concrete driveway under the asphalt driveway. Then their crew left our job for the day, and  we expected to see them return the next day to finish the job. The next day passed and our driveway remained unfinished, and we heard nothing from them. Finally, ***** ****** informed us that there would be an additional cost of $2000 to remove of the the partial concrete driveway which their crew discovered.

So we examined the concrete and drove over it, and decided that it was solid, stable and not shifting. Therefore, we decided not to have that small area of concrete removed  due to added cost to the estimate. ***** never informed us that  failure to remove the concrete would created a substandard paving job.

 

Customer's wife observed that their crew returned and the proceeded to lay the asphalt, without putting any crusher run stone down in areas that had a soft base. The crew mistakenly left the top section of the driveway unpaved even after a crew removed the blacktop from that area days before.

In addition they failed to pave over the curb to the street as stated in the contract.

Customer's wife told the crew that those areas needed to be paved per the contract.

Their crew then had to drive back over the soft asphalt to correct their error at the top section of the driveway. The fact that their crew had to drive back over the soft asphalt to complete the job leads us to conclude poor planning & communication in their crews difficulties in paving the driveway.

Other possible causes of poor workmanship include: inferior hot asphalt mix (not heated properly), absence of crusher stone for base, failure to compact driveway adequately, failure to review appearance of job at its completion.

The top section of the driveway, near the garage is rough and has softer spots where stone is still loose.

In fact, the area covering the old concrete section is the best part of the new paving job. 

We have had previous experience (good) with asphalt driveway replacements and this is poor workmanship. Some of the driveway is satisfactory, and if  their crew had proceeded with standard installation materials and paid attention to detail it is possible the job would have been acceptable.

This issue needs to be resolved before the 1 year Workmanship and Materials Guarantee expires that was on the original signed contract. No written changes were ever made to our signed contract.

We are not happy with the job done by APS, Stripe-A-Lot, and question their desire and/or ability to satisfactorily make good on their guarantee.

 

Our landscaper witnessed our conversation about the appearance of the driveway.

He agreed that the driveway was a poor job by APS, Stripe-A-Lot and that the asphalt used was inferior. The landscaper critiqued the work based on his previous experience in driveways installations.

He stated that the mix was wrong or not compacted correctly leading to a poor installation.

 

When ***** came over to inspect the job we showed him the problems we were having with the driveway. Once at the job site he tried to convince us that it was a good paving job.

When we objected and stated that it was unacceptable, he began making excuses for the poor workmanship. He claimed it just needed more time to dry and harden and then suggested sealing it but was unable to assure us that this would solve our problem. So, we agreed to stay off the driveway for the weekend to let it have more time to harden. ***** agreed to contact us after the weekend to discuss what APS would do to fix our driveway. As of this date no one from APS has ever contacted us in any manner. The experts say not to seal a new asphalt driveway for a minimum of 6 months because it does not allow a driveway to cure properly and would not fix the rough pavement issues.

Sealing the driveway does not fix poor materials and poor workmanship. It will only relieve APS, Stripe-A-Lot, from their responsibility to provide quality work now and into the future.

We believe APS knew the quality of the driveway was not one they wished any of our neighbors to remember them for so no company sign was ever put up at our job.

 

At this point we would prefer that the APS, Stripe-A-Lot accept that the driveway is beyond seal coating as a solution. This driveway needs to be removed and repaved.

Due to their poor installation,  and lack of customer contact we would prefer that APS, Stripe-A lot not fulfill the original contract, and that the contract be considered null and void. This agreement needs to be written and signed by the Owner of APS, Stripe-A-Lot. In Conclusion, APS, Stripe-A-Lot owes us nothing and we owe them nothing. If APS, Stripe-A-Lot agrees to this compromise we will be willing to withdraw our complaint.

Once this issue is resolved we can find another contractor to completely replace the new driveway.

 

 

Thank you for addressing this complaint, hopefully it can be resolved soon.

Business Response:

Our final response:

 

Our company has exercised diligence in trying to satisfy this customer, as we do with all of our customers. We presented the customer with a thorough plan and proposal to properly remove and replace their existing driveway. Against our expertise judgment, the customer decided not to follow our proposal but requested different services. We completed the job exactly how the customer requested. ?We stand by our initial proposal and our first response to their complaint.

 

Have a wonderful day,

 

 

**** ** ***** ******** ****** ******** * ************ **** ** ****** ****** *********** ** ***** ***** ***** ******** **** ***** ********

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.