DAYTON, OHIO, August 9, 2013—Your Better Business Bureau names its top four area businesses with F ratings and the most complaints. Businesses are listed in order of the highest number of complaints. (The list was accurate as of August 8, 2013.)
1) Chateau Roofing of Ohio, LLC, Dayton
2) POSuccess, LLC, Dayton
3) Hallmark Furniture Manufacturing, Enon
4) Bill Hicks Body Shop, Centerville
“In this day and age, it is important to Start With Trust when you’re doing business.” said John North, president & CEO of your BBB serving Dayton and the Miami Valley. “More than 60 complaints have been filed regarding the four companies on this list alone in the last three years, nearly 40 of them in the last 12 months. As a group, these companies failed to respond to 30 percent of total complaints filed against them. They are a great example of why it’s important to check out companies before working with them. It can save time, money and headaches.”
All of these businesses have F ratings with your Better Business Bureau. Your BBB assigns letter grades to local businesses ranging from A+ to F. The letter grade system represents your BBB’s degree of confidence businesses are operating in trustworthy manners and will make good faith efforts to resolve customer concerns. An F rating is your BBB’s lowest grade. Typically, businesses with F ratings have unanswered and/or unresolved complaints or a pattern of complaints that reflects failure by the businesses to deal with the causes of customer problems. Your BBB acknowledges it’s not as much about the number of complaints a company has, but how they handle them.
John North said, “Your BBB is here to help when you do business and you can access our services 24 hours a day, seven days a week by visiting www.bbb.org or calling (937) 222-5825 or (800) 776-5301. You can request BBB Business Reviews on companies you’re considering doing business with. These Business Reviews provide valuable information on companies, like how long they’ve been in business, their complaint history, BBB rating and whether or not they’re BBB Accredited Businesses, which I recommend you do business with. BBB Accredited Businesses must have a B rating or higher and respond to complaints filed against them. They strive to do business the right way and agree to adhere to standards of trust so they can better differentiate themselves in a competitive marketplace.”
About Your BBB Serving Dayton and the Miami Valley
Your BBB, the leader in advancing marketplace trust, is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. Your BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than four million local and national businesses and charities. Please visit www.bbb.org for more information about your BBB.