BBB Serves Over 1.8 Million Locally In 2012 And Releases Top Ten Lists

March 27, 2013

DAYTON, OHIO, February 14, 2013 - Your Better Business Bureau celebrated its centennial last year, continuing to serve thousands each month as they searched for trustworthy businesses and nonprofits to work with. To those looking for businesses to hire, your BBB is the resource to find unbiased and reliable information that evaluates the trustworthiness of companies based on a set of high standards so they can have confidence in their choices. Today, your BBB releases its top ten industries for inquiries and complaints in 2012.


In 2012, your BBB provided over 1.8 million instances of service locally. Most people were checking companies out before making purchases. Nearly 730,000 business reviews on area businesses were requested in 2012, a 35 percent increase over 2011. Your BBB also handled over 5,600 complaints last year valued at over $11 million. Its Web site,, had close to 740,000 separate Web site visits in 2012 with over 1.8 million Web pages viewed.


Your Better Business Bureau is releasing its top ten industries for 2012. The first list is the most inquired about industries. The second lists the industries which received the most complaints in 2012.


Top Ten Inquiries

1.       Home Improvement *

2.       Roofing Contractors                     

3.       Credit Cards & Plans

4.       Heating & Air Conditioning

5.       Tree Service 

6.       Auto Repair & Service

7.       Plumbing Contractors

8.       Landscape Contractors

9.       Financial Services

10.     Used Car Dealers


Top Ten Complaints

1.       Credit Cards & Plans

2.       Roofing Contractors

3.       Home Improvement *

4.       New Car Dealers

5.       Tree Service

6.       Real Estate Management

7.       Advertising Agencies & Counselors

8.       Used Car Dealers

9.       Heating & Air Conditioning

10.     Health Clubs

* Includes General Contractors, Construction & Remodeling Services and Home Improvement Contractors.


The financial services industry was new to the inquiry list with a 121 percent increase in inquiries in 2012 over 2011. John North, president and CEO of your BBB serving Dayton and the Miami Valley, says, “During this long recession era, people are doing more to secure their financial future, which we believe impacted this increase. In addition, they may be doing this as a result of a significant effort at financial literacy education from multiple agencies and marketing efforts in our service area. People have a heightened awareness for financial security and want advice and management from a company they can trust.”


Your BBB team believes the economy is also a factor, which contributed to used car dealers being new to the inquiry and complaint lists. More people are looking into the option of buying a used car instead of a new car to save money and limit the impact on their budgets. However, there’s apprehension associated with used car buying because it’s so difficult to really know what you’re getting. After purchasing a used car, a consumer might be in for a few surprise repairs. Since more people are researching and buying used cars, inquiries are up and complaints go up as they experience unanticipated repairs.


Fitness and health have become a national concern and thus a priority for more people, contributing to health clubs being new to the complaint list. People join their local health club with good intentions and then realize they don’t have time to go as often as they like. However, it’s tough to cancel your health club contract. Many complaints against health clubs are centered around billing disputes or feeling pressured into a contract that’s difficult to get out of.


Local roofing companies also experienced an increase in complaints. These contractors are now feeling the impact of all of their work during a past major hail storm. Now, the roofing work is complete and many customers are coming back to these companies for follow up and repair.


The advertising agencies and counselors industry and credit cards and plans industry experienced increases on the lists. However, this is primarily due to the fact both industries have large companies doing business nationwide being headquartered in the Miami Valley. All complaints against these companies nationwide are handled by this BBB.


John North says, “Start With Trust as you do business. There are thousands of reputable organizations in the Miami Valley. But, there are some that don’t have your best interest in mind. So, it’s important to do your homework and check out organizations before you spend your hard-earned dollars. One step to make part of your routine is to check out businesses and nonprofits with your BBB. Visit or call (937) 222-5825 or (800) 776-5301.”


Additional information about the industries on your Better Business Bureau’s top ten lists is attached.


About Your BBB Serving Dayton and the Miami Valley

For 100 years, your Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2011, people turned to your BBB more than 100 million times for Business Reviews on more than 4 million companies and Charity Reports on 11,000 charities, all available for free at Today, there are 114 local, independent BBBs across the United States and Canada. To further promote trust, your BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints.