BBB Says Hire Lawn Maintenance Companies Carefully

  
     
September 07, 2012

DAYTON, OHIO, August 28, 2012—The lawn maintenance industry was among the top ten complained about industries at your Better Business Bureau in 2011. Your BBB handled 85 complaints about this industry in 2011, which was 136 percent increase over the number of complaints in 2010. Today, your BBB shares a list of Miami Valley lawn maintenance companies that have earned F ratings, the organization’s lowest rating.

John North, BBB president and CEO, says, “There are many trustworthy lawn maintenance companies in the Miami Valley. In fact, 95 businesses in the industry are BBB Accredited Businesses. Unfortunately, there are many in the industry that don’t have customers’ best interests in mind. So, I advise you to check companies out before hiring them. Your BBB can provide a list of BBB Accredited Businesses in the industry or business reviews on companies you’re considering. Visit www.bbb.org or call (937) 222-5825 or (800) 776-5301.”

Today, your BBB names five local lawn maintenance companies with F ratings. Your BBB assigns letter grades to local businesses ranging from A+ to F. The letter grade system represents your BBB’s degree of confidence businesses are operating in trustworthy manners and will make good faith efforts to resolve customer concerns. Typically, businesses with F ratings have an unanswered and/or unresolved complaint(s) or patterns of complaints that reflect failure by the businesses to deal with the causes of customer problems. Your BBB acknowledges it’s not as much about the number of complaints a company has, but how they handle complaints. The companies on this list are (The list was accurate as of August 28, 2012.)

Ed Britain Lawn Maintenance, P.O. Box 364, Dayton

God’s Good Grace, 1607 Honeybee Dr., Dayton

Greener Days Lawncare, 8329 Marie Pl., Franklin

Perfection Lawn & Landscaping, 4460 Love Ln., Apt. B, Beavercreek

Stellar Lawn & Landscaping, P.O. Box 126, Alpha

When selecting a lawn maintenance company, your BBB advises you:

· Get recommendations from family and friends.

· Get estimates from two or three companies. Request companies inspect your lawn and quote prices based on services requested. Don’t base your decision on cost alone.

· Find out what services are included in the cost. Does the company allow you to pay after each visit or is there a discount if you pay the annual cost up front?

· Ask for and check references to see if they were satisfied with the service.

· Determine if the company has required licensing and is a member of any professional associations. Companies must have a license to apply lawn care products. Professional organizations keep members informed on new developments in the industry.

· Get a written contract detailing costs, services, guarantees and warranties and make sure you understand everything before signing.

About Your BBB Serving Dayton and the Miami Valley
For 100 years, your Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2011, people turned to your BBB more than 100 million times for Business Reviews on more than 4 million companies and Charity Reports on 11,000 charities, all available for free at www.bbb.org. Today, there are 115 local, independent BBBs across the United States and Canada. To further promote trust, your BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints.

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