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Better Business Bureau ®
Start With Trust®
In Dayton and the Miami Valley
Plan To Attend Two Unique Workshops Addressing Selling & Service With Integrity
August 30, 2012

DAYTON, OHIO, August 27, 2012 - Your Better Business Bureau and Butler Learning Systems have teamed up to provide two unique two-hour workshops to area businesses. Register today for the first dynamic, interactive workshop, which is focused on professional skills...

 

Selling With Integrity

Tuesday, September 11

 

At this workshop, you and your team will learn what it takes to acquire the successful habits needed to improve your sales performance. Interact with your peers and leave with an action plan to achieve sales success.

 

Here are some of the learning outcomes you can expect:

 

- Standardize your preparation and pre-call planning with a proven selling process.

- Develop your value story and justify a premium price.

- Understand the difference between general negotiations versus negotiation-selling.

- Master the art of answering objections with the R-PAST method.

- Become proficient in the five critical sales activities for The Sales Professional AE.

 

The second seminar you’ll want to register for is...

 

Service With Integrity

Tuesday, October 16

 

Sign up now to attend this fast-paced workshop on customer service excellence. Understand why customers are your most important asset and learn how to be proactive in servicing your customers. Appreciate how you can develop customers for life.

 

Here are some of the learning outcomes you can expect:

 

- Overcome the “It’s not my job” syndrome.

- Understand the importance of service communication and the value of non-verbal body language.

- Develop your service interaction cycle or moments of truth.

- Use the 4 A’s Quality Service Process to assure customer satisfaction.

- Answer complaints with the R-PAST Method.

 

One of the participants during the spring session of this seminar shared, “I learned a lot from this seminar! I’ve been in customer service for years and walked away with a renewed attitude.” Another said, “I got a lot of very good info on how to deal with the customer, talk to the customer and educate the customer.”

 

These are great opportunities to learn from one of the best, Bob Butler, who brings over 30 years’ experience in customer service, sales and leadership training. Bob brings a realistic and straightforward approach to training based on being in the trenches just like you.

 

Both events begin with registration and breakfast at 7:30 a.m. The presentations begin at 8 a.m. They’ll be held at MCL Restaurant & Bakery, 4485 Far Hills Ave., Kettering. The cost for each is only $25 per person for BBB Accredited Businesses or $35 for others. Register by visiting www.bbb.org/dayton/events or calling (937) 222-1534, ext. 2270.

 

About Your BBB Serving Dayton and the Miami Valley

For 100 years, your Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2011, people turned to your BBB more than 100 million times for Business Reviews on more than 4 million companies and Charity Reports on 11,000 charities, all available for free at www.bbb.org. Today, there are 115 local, independent BBBs across the United States and Canada. To further promote trust, your BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints.

 

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