Online Address Change Web Site Fooling Consumers

April 05, 2013

DAYTON, OHIO, March 22, 2013 - Your Better Business Bureau is issuing a warning to consumers about a Web site claiming to change your address with the U.S. Postal Service and charges a fee to do so. Consumers claim the business, Form Giant, LLC, didn’t perform the service it was paid to do and they’ve had difficulty trying to get refunds. BBBs in Cincinnati and Dayton joined forces to investigate.


More and more people are going online to update street addresses rather than visiting their local post offices. Consumers searching the Internet for change of address forms are met with sponsored listings reading “USPS Change My Address.” This link directs consumers to a Web site (, which is in no way affiliated with the U.S. Postal Service, according to your BBB.


The Web site asks consumers to fill in the requested addresses and provide credit card information. After providing the credit card information, consumers find their addresses haven’t been updated, yet they are charged $19.95.


A Google search of the phone number listed on the Web site indicated the company was located in a downtown Dayton office building. BBB staff visited the location and the company is not a tenant of the building.


You can avoid these unnecessary fees by changing mailing addresses directly through the U.S. post office, which can be done for free by going to your local post office. You can also request a form from your carrier or fill out an application for $1 on the U.S. Postal Service’s official Web site,


One consumer from Jackson, TN said she felt deceived by the business stating, “This Web site appears to be the USPS Web site that will change your address for you. It’s not. It is a scam. I have two charges of $19.95 on my debit card and have called and e-mailed multiple times demanding my money back. It is an absolute disgrace and I can’t get answers or any help.”


Another consumer from Depew, NY said he never received the service he paid for. “They never even filed the forms to change my address. Today is March 11, 2013 and the Post office has no information on my change of address and I have lost four weeks worth of mail!” The consumer shared when he tried to get a refund from the business, the company representative hung up on him.


Your BBB has sent several consumer complaints to the business and expressed concerns about its advertising, but as of today, your BBB hasn’t received a response. BBB staff were able to reach a company representative on the phone who shared the company intends to respond to the complaints and advertising concerns; however, the representative was unable to provide a specific timeframe as to when. 


For more information on changing your address or safe online shopping, visit us at


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