BBB Says Hire Plumbing Contractors Carefully

September 13, 2012

DAYTON, OHIO, September 13, 2012—Plumbing contractors were among the top ten inquired about industries at your Better Business Bureau in 2011. Your BBB provided more than 10,000 business reviews on contractors in this industry in 2011, which was a 45 percent increase over the number provided in 2010. Today, your BBB shares a list of Miami Valley plumbing contractors that have earned F ratings, the organization’s lowest rating.

John North, BBB president and CEO, says, “I’m often asked why your Better Business Bureau publishes these lists. The answer is there are many trustworthy local companies, but some don’t have their customers’ best interests in mind. Your BBB wants people to keep that in mind as they do business and do their research to avoid headaches.”

Today, your BBB names five plumbing contractors with F ratings. Your BBB assigns letter grades to local businesses ranging from A+ to F. The letter grade system represents your BBB’s degree of confidence businesses are operating in trustworthy manners and will make good faith efforts to resolve customer concerns. Typically, businesses with F ratings have an unanswered and/or unresolved complaint(s) or patterns of complaints that reflect failure by the businesses to deal with the causes of customer problems. Your BBB acknowledges it’s not as much about the number of complaints a company has, but how they handle complaints, whether it’s one or multiple complaints. The companies on this list are: (The list was accurate as of September 13, 2012.)

Drain-O-Matic Drain Cleaning & Plumbing Co., 3334 Southfield Dr., Dayton

G S Plumbing Service, 4128 St. Rt. 503, Lewisburg

Ray’s Plumbing, 2658 Oneida Ave., Dayton

Reedy Plumbing, 10045 Brooks Carroll Rd., Waynesville

Rick Hunter & Sons, 4343 Baker Rd., Dayton

When selecting a plumber, your BBB advises you:

· Get recommendations from family and friends.

· Request estimates from at least three plumbers.

· Don’t necessarily go with the lowest price. The cheapest plumber may not be a good plumber. An experienced plumber may cost you a little more, but save you money later.

· Verify the plumber is properly insured and licensed.

· Be sure to get a written contract specifying the type of work to be performed, total charges, warranty coverage, the completion date and the condition in which the plumber will leave the house.

· Determine who will get the permit if one is required to complete the work. A permit is your guarantee the work will be inspected and the plumber is responsible for work performed.

· Ask if the plumber belongs to a professional trade association.

· Know the payment plan. Payments should be made on a percentage basis, based on the total amount of work to be performed, as the work progresses.

North continues, “I encourage you to do business with BBB Accredited Businesses. In fact, about 75 local plumbers are BBB Accredited. Your BBB can provide a list of these plumbers or business reviews on companies you’re considering. Visit or call (937) 222-5825 or (800) 776-5301.”

About Your BBB Serving Dayton and the Miami Valley

For 100 years, your Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2011, people turned to your BBB more than 100 million times for Business Reviews on more than 4 million companies and Charity Reports on 11,000 charities, all available for free at Today, there are 115 local, independent BBBs across the United States and Canada. To further promote trust, your BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints.