BBB Offers Advice On Repairing Vehicles’ Hail Damage

June 09, 2011

DAYTON, OHIO, June 1, 2011 – You’ve been cautioned against questionable roofers, home repair companies and even insurance scams. Repairing your home was your first priority. Now it’s time to think about your vehicles.


Many people are turning to paintless dent repair or PDR as it’s known in the industry. PDR is the process of literally massaging the metal back into place. But, there are times, as with some of the cars in this recent hail storm, that the metal has stretched too far for this process to repair correctly. “Some companies will claim they can fix dents that may be too extensive for paintless dent repair,” said John North, BBB president and CEO. “Exercise caution when being pressured or if you feel uncomfortable”. 


One of the common problems your BBB sees is with warranty issues. Many times a consumer has a warranty and the company is long gone, can’t be found and won’t respond to their customer. “Consumers calls us when they have a warranty issue and the company is no where to be found”, said John North. In some cases we can find them, in other cases, they have no ‘roots’ that can be traced or they simply have moved on to another storm and previous customers are not a priority.”


Using reputable companies will put you in a better position to take care of any problems.  Ask up front what the procedure is to exercise any warranty issues that may arise in the future. 


Not all the companies that come to the area to take advantage of this added boost to their business are bad guys.  Many are reputable companies looking for work. Unfortunately, those not so reputable also take advantage of the disaster created by fierce storms. How can you tell the difference? Contact your Better Business Bureau to check on the company before agreeing to do business with it.   


“It’s a good idea to check on the company even if it claims it is a BBB Accredited Business or makes any reference to your BBB. While our Accredited Businesses can do that, occasionally, some companies align themselves falsely with your BBB to take advantage of people, so it’s best to check, especially now when so many new companies are in town,” said John North. 


Be patient and ask if temporary repairs can be made. It will take some time to get to all the repairs. Be cautious of elaborate claims regarding your repairs. It’s always a good idea to get more than one estimate and compare them item for item. 


Contact your BBB by visiting or calling (937) 222-5825 or (800) 776-5301. Your BBB can provide you a list of BBB Accredited auto body repair shops and business reviews on ones you’re considering. 


About Your BBB Serving Dayton and the Miami Valley

Your BBB, the leader in advancing marketplace trust, is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. Your BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than four million local and national businesses and charities. Please visit for more information about your BBB.