BBB Warns Sports Fans, Concert-Goers And Theater Buffs: Beware Of Angry Consumers Nationwide Sound-Off About Online Ticket Reseller

September 11, 2008

DAYTON, OHIO, September 11, 2008 - Your Better Business Bureau is warning sports, music and theater fans trying to get their hands on the hottest event tickets, they might get burned when shopping online with

Hundreds of complaints against, run by Las Vegas-based Event Tickets LLC, have been pouring in from people across the country. Consumers claim they paid for show, concert and sporting event tickets, but received them too late, were sent tickets for seats that weren’t valid or as good as agreed upon and, in some cases, didn’t receive tickets at all.

Event Tickets LLC has an unsatisfactory rating with your BBB due to its performance, which includes nearly 100 instances of non-delivery of tickets, another 100 complaints involving refunds and exchanges and, on about 200 occasions, the company failed to even respond to your BBB or consumers to resolve issues.

"Sports fans, music lovers and theater buffs may not seem to have a lot in common, but all are complaining to your BBB about their dissatisfaction with the site," said John North, BBB president and CEO. "There are many reputable online ticket resellers people can safely purchase hard-to-get tickets from, but unfortunately, some have been placing their trust in Web sites such as and are telling us they’re getting ripped off."

While might claim they guarantee to beat any broker’s price, customer complaints and the terms and conditions on the Web site reveal a less-than-stellar dedication to customer service. The company’s Web site states it rarely allows cancellations or provides refunds. In those rare cases, Event Tickets LLC offers to refund money to dissatisfied customers, the company states, "a 45 percent fee will be withheld to cover our expense to serve the ticket request."

Complainants also state when they disputed the charge with their credit card companies, Event Tickets LLC threatened to send collection agencies after them. The policy on even states, "If you dispute the charge with your credit card company any time after you place your order, you agree to pay a litigation fee of a minimum of $125 and may be responsible for the entire amount of your order plus any interest and penalty fees associated with the servicing of the account."

"Event Tickets LLC is actually very honest in stating how little they care about maintaining customers’ satisfaction," John added. "The policies outlined on the site show buyers will have little recourse if they don’t receive the agreed upon tickets in a timely manner."

Your BBB offers the following advice for online ticket buyers:

  • When buying from an online ticket reselling company, look for the BBBOnLine seal, a sign the company has a good reputation for satisfying customers and a secure Web site for processing payments.
  • Paying with a credit card or through PayPal will provide protection and the opportunity for potential reimbursement if the company is uncooperative. Never pay with a cashier’s check or wire money to a seller, as you’ll have no way to get your money back if tickets don’t arrive.
  • Individual sellers often include pictures of the tickets with auction site or bulletin board posts. Closely scrutinize tickets for inaccuracies or alterations and cross-check the seat assignment with the map on the venue’s Web site before buying.
  • Before buying from an online ticket reseller, read the fine print and policies stated on the Web site and pay special attention to the consumer protections provided if they aren’t satisfied.
  • If you’ve been ripped off buying tickets online, file a complaint with your Better Business Bureau online at or by calling (937) 222-5825 or (800) 776-5301. You can also file a complaint with the Ohio State Attorney General’s office at or by calling (877) 244-6446.

About Your BBB Serving Dayton and the Miami Valley

Your BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses earning BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. Your BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 126 BBBs serve communities across the U.S. and Canada, evaluating and monitoring nearly 4 million local and national businesses and charities. Your BBB serving Dayton and the Miami Valley serves Montgomery, Greene, Clark, Darke, Miami, Preble, Shelby and northern Warren counties. Please visit for more information about your BBB.