DAYTON, OHIO, September 11, 2008 - Your Better Business Bureau is warning sports, music and theater fans trying to get their hands on the hottest event tickets, they might get burned when shopping online with TicketsMyWay.com.
Hundreds of complaints against TicketsMyWay.com, run by Las Vegas-based Event Tickets LLC, have been pouring in from people across the country. Consumers claim they paid for show, concert and sporting event tickets, but received them too late, were sent tickets for seats that weren’t valid or as good as agreed upon and, in some cases, didn’t receive tickets at all.
Event Tickets LLC has an unsatisfactory rating with your BBB due to its performance, which includes nearly 100 instances of non-delivery of tickets, another 100 complaints involving refunds and exchanges and, on about 200 occasions, the company failed to even respond to your BBB or consumers to resolve issues.
"Sports fans, music lovers and theater buffs may not seem to have a lot in common, but all are complaining to your BBB about their dissatisfaction with the TicketsMyWay.com site," said John North, BBB president and CEO. "There are many reputable online ticket resellers people can safely purchase hard-to-get tickets from, but unfortunately, some have been placing their trust in Web sites such as TicketsMyWay.com and are telling us they’re getting ripped off."
While TicketsMyWay.com might claim they guarantee to beat any broker’s price, customer complaints and the terms and conditions on the Web site reveal a less-than-stellar dedication to customer service. The company’s Web site states it rarely allows cancellations or provides refunds. In those rare cases, Event Tickets LLC offers to refund money to dissatisfied customers, the company states, "a 45 percent fee will be withheld to cover our expense to serve the ticket request."
Complainants also state when they disputed the charge with their credit card companies, Event Tickets LLC threatened to send collection agencies after them. The policy on TicketsMyWay.com even states, "If you dispute the charge with your credit card company any time after you place your order, you agree to pay a litigation fee of a minimum of $125 and may be responsible for the entire amount of your order plus any interest and penalty fees associated with the servicing of the account."
"Event Tickets LLC is actually very honest in stating how little they care about maintaining customers’ satisfaction," John added. "The policies outlined on the TicketsMyWays.com site show buyers will have little recourse if they don’t receive the agreed upon tickets in a timely manner."
Your BBB offers the following advice for online ticket buyers:
About Your BBB Serving Dayton and the Miami Valley
Your BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses earning BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. Your BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 126 BBBs serve communities across the U.S. and Canada, evaluating and monitoring nearly 4 million local and national businesses and charities. Your BBB serving Dayton and the Miami Valley serves Montgomery, Greene, Clark, Darke, Miami, Preble, Shelby and northern Warren counties. Please visit www.bbb.org for more information about your BBB.