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Consumer Complaints

BBB Accredited Business since 03/31/2014

Knight's Service Center

Phone: (937) 778-9052Fax: (937) 773-8682

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/24/2014Problems with Product / Service | Read Complaint Details
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Complaint
Wouldn't accept a free towing voucher I purchased from a fundraiser last year.
I Bought a Free Towing Voucher from a fundraiser auction for ***** ******* & Family last year in July '13. This Had no Expiration date. I called them on 08-22-14 telling them i needed a tow and that i was using the voucher. The man on the phone responded with "no problem bud" and told me they would most likely be here in 30 minutes.
After unloading my truck i handed the tow truck driver my voucher and he told me it wasn't good and that **** ******** was no longer working for them. I called the shop myself because i had just spoken to someone before authorizing the tow that i was paying with the voucher i purchased last year at the fundraiser.
I got connected to the owner who told me that **** ******** wasn't working for him anymore and that the voucher expires in 12 months. I explained that the voucher has no expiration date on it and that i told them before they picked up my truck i was paying with the voucher. He told me it wasn't good and they wouldn't accept it.
If they would have told me on the phone that the voucher wasnt good I would have had someone else tow my vehicle and pay them, as i wasnt going to pay this company twice for one tow. (I would still be filing a complaint either way)
The tow truck driver called the police trying to get the police to allow him to take my vehicle. The Police officer told the tow truck driver it was a civil matter and that he could not take my vehicle.
-I bought a towing voucher with no expiration date.
-called to use my voucher 13 months later (was told "no problem"
-was told it was no longer good because **** ******** no longer works for them (as Manager) and that it expired within 12 months (not noted on the voucher)
-They then tried to collect cash from me. I refused.
-Knights Towing attempted to seize my vehicle.
-Refused to honor a voucher they either donated or sold to a fundraiser.

Desired Settlement
I want to make sure they do not attempt to seize my vehicle or file a collections on me. I want you guys to know the kind of shady practice that is going on with the owner as well.

Business Response
The customer stated it was a cash call when it was called into us. We have a uniform voucher that we do sometimes give to charitys or benefits, but all have a 12 month expiration date on them. This vehicle was dropped and the customer was put on a no use list, but we are not going after the customer. We are a very good company but there are certain policys we follow and the customer did not like that.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
When i called for the tow i said i was using a free tow voucher and read off word for word what was written on it. I never said anything about cash or "cash call". The voucher I purchased from the auction has no expiration date on it (I have a copy). So either you are lying or the person who answered the phone is lying. I was first told it was bad because that manager doesn't work there, then i was told it isn't the correct voucher, then you told me it was expired after i told you when I received it. You shouldn't even be a BBB member because you don't represent anything they stand for. You don't build trust. You don't advertise honestly. You haven't told the truth. You don't honor promises. And you don't embody integrity. If you want this resolved then mail me a paid in full receipt for my tow that day. And i want it signed by the OWNER, you obviously won't stand by anything your employee's or former employee's do. I already gave you a copy of the voucher.

Industry Comparison| Chart

Towing - Automotive, Auto Services, Auto Service - Steam Cleaning, Transmissions - Automobile, Road Service - Automotive, Engines - Rebuild & Exchange, Brake Service, Auto Transporters & Drive-Away Companies, Auto Repair & Service, Auto Electric Service, Auto Air Conditioning Equipment, Auto & Truck Brokers

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