I went to get an oil change at Grimser. They did not inform me that my hood would not latch properly. My hood flew up on the highway causing damage.
On March 8,2016 I went to the Beavercreek, OH Grismer tire and auto service to get an oil change. This is the only service I had asked for, but of course they did a full car inspection to find all the problems that were wrong with my car. I was given an estimate on future repairs that the car technicians believed after inspection would be needed. This estimate of repairs came up to over $2000. The odd thing about the estimate is that some of the repairs included had already been repaired within the last year, and I knew were not valid. Looking back, it seems as though they were more worried about how much money they could make off of me in future repairs, than providing a service.
From Grismer I drove to school, which is down the street, and then from there I attempted to drive home. I take the highway home and as I was driving going 60 mph my hood flew up in the middle of traffic. I was shocked and had to navigate my way to the side of road. I was initially in the middle lane and found it easiest to get to the far left and in the process I heard a crunch, which was me hitting the barrier wall. I was basically in survival mode and knew that there was not enough room for me to park there and call for help, so I waited for the traffic to slow down and got myself over to the right side, which had some space for me to park and calm my nerves to call for help.
Luckily, a good Samaritan stopped to help me, and he was able to get my hood tied down enough to drive home, where I called Grismer. and they then informed me that there was a side note on the receipt about my hood not latching correctly. I was not told that this was needed as I left the shop; it was just listed as a side note on the receipt. In a situation like this I should have been informed and notified by the technician that this was an immediate safety issue in need of immediate repair.
From here I was told to get 3 estimates for repair for the damages to my car. The repair estimates averaged around $4500.00, so the insurance company decided to total my car. They offered me $3100.00, but as I researched comparable cars (same model and year) to replace my car, I found that out of 16 cars researched the price for cars available in this area were averaging around $4600.00. These were cars that were actually available for sale, although some were more than 150 miles away. There were not many on the market in the immediate area, but we tried to look at the cars we could get to that were comparable. The first car we looked at was in Cincinnati and was almost identical to my car minus the damage from the accident, listed at $5499.00.
I drove as far as Cincinnati and Columbus in my search, but didn't have time to go to Indianapolis. These are the places where we found most cars online that were comparable. My time was limited to get out and search, because of school and work. I lost much study time just from going to get an oil change. If they had just fixed my car after the accident, I would have been much happier, but by totaling my car, I have been given the added duties of looking for a car that fits in the value of what ********** insurance company says they will pay for my car ($3100.00).
None of the cars that were on their list came up in our searches, but also in their own report that researched 13 comparable cars that were supposed to be in the area, with only one being in Dayton, one in Cincinnati, one in Little Miami OH, one in Tipton IN, and one in Indianapolis IN. (theses were only 5 cars they listed for us to see, and were obviously the lowest priced cars in the average that was researched) and their average price found was $3531.00 which is still higher than the value they offered me. And for each car they listed, they had a deducted adjustment from the advertised price of the cars to account for typical negotiation. These deductions ranged from $275 to $440, so it seems their average was taken from the final cost of the cars after the deduction, not the a
Grismer's insurance company (********** *********) also provided me with a rental car; the only problem was the insurance on the rental. As I am a college student and my car is paid for in full, I did not have full coverage insurance on my car I had liability insurance. After a phone call to the agency, the agent, **** agreed to reimburse us for the $25 a day charged for insurance on the rental, so my dad used his credit card to pay the insurance with the understanding that he would be reimbursed for the charges. But it was just a lie. I had the rental for a little over two weeks. Once the rental was returned and we met with the primary insurance agent, ******* ***** the story had been changed and she lied and said that they did not agree with us to pay for the rental and the insurance on the rental. I guess she was now in "CYA" mode, because she being the initial contact had gone on vacation, and put it in the hands of another agent, **** to take care of the matter. **** is the person who agreed to pay the rental charges by reimbursement, but ******* acknowledged the agreement with my dad in their last conversation about returning the rental car. She stated that she would pay the insurance ($402.67) up to Friday April 15, 2016, which is the day I returned the car.
It has now been almost 3 full months we have been dealing with this and has become the worst oil change I have ever paid for, and to add insult to injury, I am told they will pay for the insurance on the rental, but then lied to, later being told that they never agreed to pay it. Ten, my dad has lost $402.00 after paying the insurance. I wonder if they would do this to one of their policyholders if they agreed to do something for them. They have given me the "take it or leave" attitude, and treated me as if I am a bad person for asking for a fair and comparable replacement value to make me whole. It is now almost the end of May and we still have not settled. It has become a very regretful oil change.
I extremely apologize for the issues this has caused. Grismer had no intention for this to happen. As far as the reimbursement for the totaled car. We check cars.com and the very 1st car that popped up under a Kia Optima was an 04 with 135,000 miles on it and it was selling for 1900.00. Please make sure your looking at the same year and the same mileage to get a proper comparison. I think $3,100 is a very fair price. Please let me know a desired resolution so we can get this behind us.
(The consumer indicated he/she DID NOT accept the response from the business.)
In April, I sent Ms. **** of ********** ********* a list of the cars showing the sale prices, and the average asking price came to around $4600.00. The report from your pricing service showed an average value for cars in the area as $3531.00, and I went as far to tell Ms. **** that we would accept the $3531.00 as a fair amount to settle this along with the reimbursement of the $400 insurance fees on the rental car that was promised by ****** from Cincinnati Insurance before we rented the car. You are right that at this time a search of cars.com shows that within 30 miles of Dayton there is no comparable car, but in a 50 mi. radius there is 1 car at this time, and at 100 mi. radius there are only 2 cars that compare. Of the 2, one is $1999 "(which you cited) and the other is $3975. It is insulting that you would look at 1 car and say "gotcha" with the understanding that I have been doing the same search since 2 1/2 months ago, finding cars online, then going out to look at them and test drive them, only to find out that it looked a lot better online than it did in person and not having any money to negotiate. As I stated in my complaint, the few cars we found in the area were between Indianapolis, Cincinnati and Columbus (far places to travel... but I did). I'm sure you noticed the limited numbers of cars available even within a 100 mi. radius of Dayton. I used the rental car to search for cars, but what you were offering did not allow me to buy a comparable car. Most places were asking more. I had deals set up, but had to let them go, because of the amount you were offering to settle, we could not afford them.
There is a difference between just looking online and actually going out to look at the car physically, then test driving it only to find that there are signs of problems and it may not be a good choice to buy. It was also difficult because the cars that were good choices were priced 5 to 900 hundred dollars higher than what I expected to have to spend which is also closer to the average value that was shown by my research and your own research above.
Final Business Response
Grismer Tire has turned this over to our Insurance Company ********** ********* to get you re-imbursed. I understand your struggles trying to find another vehicle. After further research we find that the 3100.00 dollars offered for you 04 Kia with 141,000 miles on it, is more than fair. I see some cars that fall into line with the year and mileage but they are Honda's, Toyota's, Ford's and Chevy's. The Kia vs these other makes is NOT comparable in value.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the decision discussed with the insurance company of $3177.00 plus the taxes on the car. I am fine with this settlement amount and am satisfied with the responses from Grismer Tire.