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Consumer Complaints

BBB Accredited Business since 08/12/1994

Kettering College

Phone: (937) 395-8601Fax: (937) 297-8106

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/27/2014Problems with Product / Service | Read Complaint Details
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Complaint
Paid student loan off with one collection agency. Turned into another because they didn't get all the money from the original one.
I was turned into collections, I took years to pay the bill in full with a company called **** which Kettering College turned me into. I got it paid off and then recieved another bill for the same student bill and I called and spoke to Kettering. They told me that *** (the original collection place) paid half of the bill but not the other. They also told me this happened to a bunch of students and they are suing **** I explained this seemed unfair and I was being harassed at work and home for a bill I already paid with a company they picked.

Desired Settlement
I want this bill taken off my cedit and a written letter of apology

Business Response
Contact Name and Title: ** ************ *********
Contact Phone: XXX-XXX-XXXX
Contact Email: ****************@kc.edu
Greetings,

We recognize and appreciate that this is a frustrating situation for you. We share your desire to credit your account balance and clear the slate. At this point we have received from our former collections agency records documenting your payments to our former collection agency through 2011, leaving at that time a balance of $1940 on your past due balance of $4325 that we originally referred to collections per our policies. We have no records of additional payments you may have made since then from our former collection agency, even though we have requested that information from them. Please know that we are willing to credit to your account any payments you have made to our former collections agency, whether or not we received your payment.

When you contacted us by phone in March we agreed that we would ask our new collections agency to place a hold on their activity regarding your account for thirty days in order to give you time to find and share with us documentation of your payments to our former collections agency. Again, we are willing to credit to your account any documented payments you made to our former collections agency, whether or not our former collections agency actually paid us. You didn't provide that documentation, nor did you explain to us why you didn't provide it.
As a good faith gesture we have today (June 12, 2014) requested from our current collection agency another thirty-day freeze on all activity pertaining to your account. We will accept any reasonable documentation you can find; please contact our student financial services office for specific questions regarding that.

We have been committed to working with you on this matter, and we remain committed to a satisfactory resolution of it - including crediting your account for any payments you may have made to our former collections agency that we did not receive.

Sincerely yours,

Kettering College

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