BBB Business Review

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BBB Accredited Business since 04/02/1993

Rich Roofing

Phone: (937) 335-7663Fax: (937) 845-3275View Additional Phone Numbers1480 S Dayton Brandt Rd, TroyOH 45373View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 04/02/1993

BBB has determined that Rich Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

This business has no rating at this time.

Customer Complaints SummaryRead complaint details

26 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service26
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 26

Additional Complaint Information

BBB files indicate Rich Roofing has had a pattern of complaints concerning damages occurring, billing errors and difficulty in communicating with the company. Your BBB contacted the company in writing and by phone in September, October and November of 2013 regarding the pattern of complaints. On November 14, 2013, Rich Roofing confirmed in a letter to your BBB that complaints are being handled by the Office Manager. In addition, Rich Roofing indicated it would advise the sales team to encourage customers to contact the Office Manager with any questions or complaints.

Rich Roofing encourages customers with complaints to call (937) 335-7663 and ask for the Office Manager.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Rich Roofing

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 05/21/1992Business started: 01/01/1965
Business Management
Principal: Mr. Eric Rich (President)
Contact Information
Customer Contact: Ms. Lisa Eickman (Office/Accounting Manager)Mr. Wesley Rich (Vice President)
Number of Employees

12

Business Category

Roofing Contractors, Windows, Siding Contractors, Contractors - Gutters, Gutters & Downspouts

Products & Services

This company offers commercial, residential and agriculture roofing, windows, siding and gutters.

Hours of Operation
Mon: 08:00 AM to 05:00 PMTue: 08:00 AM to 05:00 PMWed: 08:00 AM to 05:00 PMThu: 08:00 AM to 05:00 PMFri: 08:00 AM to 05:00 PM
Alternate Business Names
Rich & Sons, Inc.
Industry Tips
Home Remodeling Contractors

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.