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BBB Accredited Business since 06/01/1983

Bauer Roofing, Siding & Solar Solutions, LLC

Phone: (937) 298-3100Fax: (937) 298-8524

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/27/2014Problems with Product / Service | Read Complaint Details
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Complaint
Re-roofing project completed in May 2009 did not conform to RCO Section R905.2.7.1
The re-roofing projected in May 2009 was not completed in accordance with the provisions of the 2006 RCO Section R905.2.7.1 which states, "in areas where the average temperture in January is 25 degrees F or less, an ice barrier shall be used in lieu of normal underlayment and exten from the eave's edge to a poin at least 24 inches from the inside of the exterior wall line of the building." Due to a history of ice damming in our area, Montgomery County has determined that "ice shield" or "ice guard" is required on new and re-roofing projects. An ice guard underlayment was not installed around the perimeter of the roof by Bauer roofing which has resulted in ice dams and subsequent leakage of water inside living room window of home causing damage to the window trim, surrounding walls and flooring. Have spoken to Bauer roofing each year and was finally told they would have to charge to install an ice guard that is required by Montgomery County and strongly recommended by the Shingle Manufacturer. While Montgomery County does not require a permit for re-roofs they require a re-roof be installed in accordance with the provisions of the 2006 Residential Code of Ohio (RCO), or the 2007 Ohio Building Code (OBC). Bauer Roofing was in violation of the Code.

Desired Settlement
I am seeking for Bauer Roofing to, at a minimum, install an ice sheild underlayment in accordance with the Code, under the section of the roof that is over the Living Room Bay window.

Business Response
Contact Name and Title: **** *****
Contact Phone: XXX-XXX-XXXX
Contact Email: dayton@bauerroofing.com
We installed a new roof for Mr. *** ***** on *** ******** *** ********** **** XXXXX. We invoiced Mr. ***** on May 19, 2009. At that time Mr. ***** was the property owner, our contract was with Mr. ****** According to Montgomery County property records, ******* ***** purchased the property in July, 2009. We did not install a roof for Ms *********. We did not have a contract with Ms ********* and our warranties are not transferrable. We can make the repairs to the roof she is suggesting but it would require a contract in order to proceed.

Industry Comparison| Chart

Roofing Contractors, Solar Energy Equipment & Systems Manufacturing & Distribution, Solar Energy Equipment & Systems Dealers, Windows & Doors - Installation & Service, Doors - Installation, Awnings & Canopies, Windows - Installation & Service, Siding Contractors, Contractor - Metal Roofing, Patio, Porch & Deck Enclosures, Gutters & Downspouts

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.