I dropped off my Bouveir for boading & bathing. When I picked her up she smelled like urine, and come to find out was never walked. Not one phone call
I dropped off my Bouveir for boading and bathing. When I picked her up see smelled like urine, and come to find out was never walked. Not one phone call that their was any issues, actually the opposite that she was being bathed. The kennel said they dog tried to bite her hand - she as been in five different kennels no problems. This was an out-right lie. This is nothing more than a very submissive dog. Their services plain sucked as much as their lazy, lying staff that did nothing to make my dogs stay and pleasant one. This dog has numerious positive references and is well trained as my wife if a registered vet tech.
Full refund due to extremely poor service. I used Anipals in Kansas City for grooming, again all positive reference and treatment. No issues. The staff at Sunshine Kennels shouldnt be in the kenneling or grooming business. Worst customer service and kenneling environment; I would have never boarded my dog their if I knew they weren't going to walk her or groom her like they agreed to do. Pick up the **** phone if their is a problem and don't wait until I pick up my dog to make to tell me their were issues (which is why I doubt their was any issues).
The dogs were dropped off on 12/31/14 after a long road trip from Kansas, the wife (******)had to go into the kennel to get the leash off of Magnolia because she would not let my employee (*****) take it off. ****** also told my employee that Magnolia had attacked one of their own boston terriers and it had to have its eye removed. This is why Magnolia could not board in the same run as her house mates. We have indoor/outdoor runs and Magnolia used those but would not let us put a leash on her repeatedly biting at the leash. When my groomer ******* who has over 30 years of dog training experience tried to put Magnolia on leash to give her a bath on 1/3-15, Magnolia again tried to bite the leash repeatedly and she could not be bathed . We did not charge for any walks or bathing for Magnolia. We do not feel the dog was in any danger from not walking or bathing and did not contact the owner and upset their vacation. We were led to understand the owners knew the dog was difficult and cannot speak to other boarding experiences. The boston terriers received their walks and used the runs and had no problems. We do not feel a refund is due because we did not charge for anything that was not provided for Magnolia. If there is any issue that is not clear, please let me know. Thank You, ******
(The consumer indicated he/she DID NOT accept the response from the business.)
Who is ******? My wife **** is a certified vet tech. Most of the facts you stated are incorrect. They dogs were not arriving from Kansas, they were arriving from Englewood, OH. The Bouveir didn't attack the Boston terrier. How about you speak from the viewpoint of facts and your prospective. We dropped off Magnolia with the promise of boarding, walking, and bathing. When we called there was no discussion or comments that there were any issues. So the commet about upsetting our vacation? We spoke to your facility, and was reassured that everything was fine. However, it was only when we picked her up and questioned why she smelled like urine that you said she couldn't be walked or bathed. I would have never boarded her their if I knew that weren't going to walk and bath her as promised when we dropped her off, and as promised when we called and checked in her. Your story changed from trying to bite the groomer to chewing on a leash. You are in the wrong business if you can't handle a dog chewing on a leash. Your response is full of excuses we didn't walk because, we didn't bath because, we didn't call because, we lied because, we have poor customer service because, we make false promised because.....
Final Business Response
I am responding to the facts as I know them. I was told you were coming here from Kansas and was given a Kansas address. My employee was told there was an altercation between Magnolia and one of your Boston Terriers and attitude problems were acknowledged. My employee had to have your wife remove Magnolia's leash in our kennel. When trying to put a leash on a dog, it is the only thing between the dog and the person holding the leash. Magnolia tried to bite the leash logically the next thing would be to bite the person. I will not take chances with safety for the dogs or my employees. It is stressful for Magnolia and the outdoor run was an acceptable option in our opinion. Your call to check on the dogs was a few hours after they had been dropped off and we had not tried to walk her at this time. All 3 dogs had used the indoor/outdoor runs and had no issues. I told your wife and her Mother when they arrived that we could not bathe or walk Magnolia and why. I did not try to hide it or charge you for it. I would not change what we did for Magnolia keeping her stay as stress free as possible. We have had great success with many dogs who had difficulties boarding at other facilities and feel we did the best for Magnolia in a stressful situation for her. I am sorry for referring to your wife as ******. That was a typo in my system for *******.
I am the groomer who was asked to bathe Magnolia. I was a licesed Vet Tech for 9 years. I hold multiple titles in dog training including: tracking, protection, schutzhund, obedience, rally and agility at the highest levels. I have raised German Shepherd dogs for 30 years. I have instructed both individual and group obedience classes and behavior training for 30 years.I have been a groomer for over 30 years. I have a local reputation for being able to handle difficult dogs. Magnolia would not come in to the inside run for me as she did not know me. I do grooming and do not participate in the boarding area aside from bringing pets out for grooming before they go home. I went outside to retrieve her. She immediately went to the back of the run when I opened her gate. Every time I approached, she avoided me by rushing by me to the other side. I approached sideways slowly, talking gently to her and avoiding direct eye contact. After multiple tries, she decided I was not going to leave her alone and stood her ground. She lunged at me and bit the leash, it was not a full fledged attack, it was a warning to leave her alone.I decided at that point not to stress Magnolia or push her into a true attack. I do not believe in harming, abusing or stressing a dog just to have a bath. I have no way of knowing whether her previous kennel and groomer knew her a young dog and whether she was familiar with the facility for a period of time, just as the owners have no way of knowing how Magnolia behaved here. I have had customers come back from Florida and South Carolina for me to groom their dogs because they were not happy with anyone in their new location. I take pride in my work and feel I did the best thing for Magnolia by not bathing her. ***** *****