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          Dacraft MFG Factory Direct has 1 locations, listed below.

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            Business ProfileDacraft MFG Factory Direct

            Patio Enclosures
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            727 Dayton Oxford Rd.

            Carlisle, OH 45005

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            (937) 746-4845

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

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            Customer Complaints

            8 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/1990

            Years in Business: 71

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Factory Direct manufacturing and installation of Patio Covers, Patio Enclosures, Awnings, Carports, Metal Roofing, Siding, Gutters, Windows, Shutters and Doors. Providing quality products and services since 1953.

            Products & Services

            Factory Direct manufacturing and installing of patio covers and enclosures, awnings, carports and metal roofing. Serving the Miami Valley since 1953.

            Business Details

            Headquarters
            727 Dayton Oxford Rd., Carlisle, OH 45005
            BBB File Opened:
            1/1/1953
            Years in Business:
            71
            Business Started:
            1/1/1953
            Accredited Since:
            4/1/1990
            Type of Entity:
            Corporation
            Alternate Business Name
            • Dacraft Mfg.-Home Builders and Modernizers
            • Waxco International, Inc.
            Business Management
            • Mr. Roger Wax Sr., President
            Contact Information

            Principal

            • Mr. Roger Wax Sr., President

            Customer Contact

            • Mr. Roger Wax Sr., President
            • Mr. Curtis Humphreys, Manager
            Additional Contact Information

            Fax Numbers

            • (937) 746-4669
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/24/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            On 7-12-2022, DACRAFT installed a patio cover on the front of my mobile home at; *** ****** ******** ********* **** *****. About a week later, it rained. Leaks are coming from where the patio cover is connected/bolted, to the mobile home. I contacted ***** *** **., on his mobile phone (************). We talked about the above situation/issue, that I was having. ***** Sr. told me that when a job, they were going to do in the area was to be done, then they would stop by, and take care of my concerns on the work that was done by *******. I said; ok. Time passed, nothing happened. On 10-10-2022, I had another conservation with ***** Sr. about the same issue, leaks. ***** Sr. told me that when, one of two people he named was in Columbus, that person will take care of what we talked about (leaks). I said; ok. It has been two weeks since we talked. Still waiting. Winter is coming. Only so many nice days left in the year. ...At the time of the first conservation with ***** Sr., they were extremely busy. So, I guess I got lost in the mix. Why can't DAYCRAFT just tell give me date and time, that they will finish the job? I am talking about 24 feet that needs to be sealed/caulked. A DACRAFT installer can do that in a half hour, including putting the ladder up, and taking it down. ***** Sr., is a nice person to talk to. DACRAFT is 24 feet from the finish line, and a happy customer.
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            Read 7 More Complaints

            Customer Reviews

            5 Customer Reviews

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            Most Recent Customer Review

            Philip I.

            03/06/2023

            Started sunroom project 09/2022: still not done 3/6/2023! Unorganized, don't provide plans for their installers, can deliver materials to complete the project and when they do, not right nor made for what they are doing (doors twice as thick as the walls built and look stupid). Patchy. Leaking gutter, too many gripes to list. Still waiting on replacement doors and addtl windows. This 4-day job is 6 months and running. Required half the money up from me. I know they try to protect themselves, but, who protects me? Who is my advocate? Might be my lawyer....really soon. I've talked with sales, owners and others. Trying to work things out but is very distruptive and upsetting. I've missed several holidays use of this space.

            Dacraft MFG Factory Direct Response

            03/07/2023

            I can certainly apologize for the length of time this room enclosure is taking. There was a misunderstanding from the get-go between the salesperson who laid the room out, and the Homeowner. After the room was built, the Homeowner didn't like the layout and wanted to add two additional windows that had to be special ordered. We don't manufacture windows and we're at the mercy of the manufacturer, and can't possibly do anything until we receive them. We have been told that the windows should be in by the end of this week. If that is the case, we will install them next week. The doors that were installed are the standard door that we install in all of our rooms. They are nice, heavy-duty patio doors. The customer wanted the doors to be the same thickness as the wall, so we had to special order new doors. The new doors have been delivered to us and we will exchange them when we install the windows. Hopefully all work will be completed by the end of next week, if the windows are received from the manufacturer as expected. Roger Wax Sr, President

            Customer Response

            03/07/2023

            I call bull. There were no plans submitted to us nor available to us. It was a wing-it job with me conversing with the installer. The doors stuck out an additional 21/4" beyond the wall and could not be aesthetically remediated. The additional windows and more reasonable doors were an appeasement to complete the job rather than demand a refund. I think when it is finally completed, since it is holding up a month or so of additional work, and if it doesn't leak nor create additional issues, it might just turn out ok. We shall see.
            Read 4 More Customer Reviews

            Local BBB

            BBB of Dayton and Miami Valley

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